Manulife Financial Corporation operates as John Hancock in the United States, and Manulife in other parts of the world. Enterprise Risk Management in Life.

Manulife Financial Corporation operates as John Hancock in the United States, and Manulife in other parts of the world.

Enterprise Risk Management in Life Insurance Company

Yi Zheng

Portfolio Modeling Analyst, Manulife Investment Division

University of Connecticut 12/3/2014

Agenda

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What is Risk Management?

The Definition of Enterprise Risk Management (ERM)

Risk Identification (Risk Types)

Risk Measurement (Risk Quantification)

Risk Appetite (Risk Decision Making)

Risk Culture/Philosophy

Benefit of Enterprise Risk Management (ERM)

What is Risk Management?

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Definition of Risk Risk is uncertainty

Risk includes upside volatility

Risk is deviation from expected

Risk Management Balancing risk and reward

Balancing art and science

Balancing process and people

Risk Management is ultimately about people

Definition of Enterprise Risk Management

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James Lam, Enterprise Risk Management-From Incentives to Controls (2nd edition): “ERM is a comprehensive and integrated framework for managing

key risks in order to achieve business objectives, minimize unexpected earning volatility, and maximize firm value.”

Sim Segal, Corporate Value of Enterprise Risk Management-The Next Step in Business Management: “The process by which companies identify, measure, manage, and

disclose all key risks to increase value to stakeholders.”

Risk Identification

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Risk Measurement

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Three popular risk measures Value at Risk (VaR): The amount of losses that an entity is not

expected to exceed, at a specified confidence level and period of time (i.e. 95% 1-day VaR is a level of loss that is expected to be exceeded only 5% of days)

Volatility: A measure that provides information about uncertainty of returns over a defined time period (i.e. may be expressed as a standard deviation of returns over the specified time period or the standard deviation of “tracking error” vs. a specified index)

Expected Shortfall: The expected size of loss that for all losses exceeding a defined threshold

Risk Measurement in Life Insurance Company

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Three key risk measurements applied in Life Insurance Company. Earnings at Risk (EaR), which focuses on earnings volatility: the

amount by which quarterly earnings can be expected to vary from plan earnings no more than a pre-defined level

Economic Capital (EC), which focuses on capital adequacy: Amount of capital needed, together with policyholder liabilities held, to ensure the company can fulfill all policyholder obligations under extreme stress

Risk Based Capital (RBC) or Minimum Continuing Capital and Surplus Requirements (MCCSR)

Risk Measurement Example

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Why Risk Appetite?

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Risk Portfolio in Life Insurance Company

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The Problem of Operationalizing Risk Taking

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Investors and managers are faced with decisions about how much and what types of risk to take

It is a simple concept with major execution challenges What is the relevant universe of risk?

How can risk be measured?

Which risks do we want and how much of each?

How can the desired risk profile be achieved?

The goal of the Risk Appetite framework is to make that operationalization possible

Risk Appetite Framework

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Establishes and defines the risk types that are relevant (e.g., “Public Equity Risk”=risk from the changes in the level the equity markets)

Define how risk will be measured (e.g., “how much money do we lose if the S&P 500 drops by 5% tomorrow”)

Defines a risk appetite through quantitative limits and qualitative statements “We want to lose no more than $100 million if the S&P 500 drops by

5% tomorrow.”

Risk Appetite by Risk Category

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Risk Categories Key Considerations

Strategic The business on the global market? Should we enter a new produce market (VA, LTC, etc.)?

General Interest Rates and Interest Spreads This risk is difficult to inherent in the products and investments. The hedging Strategy?

Public Equity Investors have more efficient ways of taking this risk than investing in a financial institution.

Real Estate, ALDA, CreditBenefit from this risk by subjecting to diversification, liquidity, capital impacts, liability

matching, etc.

Currency It is difficult to get paid or hedge this risk over a long term for a global company.

Mortality and Morbidity, P&C Claims

Obligation of Insurance Company to take this risk. Wide financial swings if key assumptions are incorrect.

Policyholder Behavior Experience can change quickly and hard to measure.

Operational Unintended consequences and natural byproduct of the employee’s activities.

Liquidity The ability to sell assets. Change in liquidity demand.

Risk Appetite Framework Summary

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Drivers of Risk Management

Risk Culture/Philosophy

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Traditionally, companies managed risk in organizational silos. Market, credit, and operational risks were treated separately and often dealt with by different individuals or functions within an institution.

The problem is that individual risk functions measure and report their specific risks using different methodologies and formats.

Risk management should act like a fund manager and set portfolio targets and risk limits to ensure appropriate diversification and optimal portfolio returns.

Risk Culture/Philosophy

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A key barrier for many life insurance companies in implementing ERM is that each of the financial risks within the overall business portfolio is managed independently. The actuarial function is responsible for estimating liability risks

arising for the company’s insurance policies.

The investment group invests company’s cash flows in fixed-income and equity investments.

The interest rate risk function hedges mismatches between assets and liabilities.

Benefit of Enterprise Risk Management

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Enterprise Risk Management (ERM) provides integrated analyses, integrated strategies, and integrated reporting with respect to an organization's key risks, which address their interdependencies and aggregate exposures. In addition, an integrated ERM framework supports the alignment of oversight functions such as risk, audit, and compliance. Such an alignment would rationalize risk assessment, risk mitigation and reporting activities.

Enterprise Risk Management has three major benefits: Increase organizational effectiveness

Better risk reporting

Improved business performance

Benefit of Enterprise Risk Management

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A life insurance company which has implemented ERM would manage all of its liability, investment, interest rate, and other risks as an integrated whole in order to optimize overall risk/return. The integration of financial risks is one step in the ERM process, while strategic, business, and operational risks must also be considered in the overall ERM framework.

Manulife Financial Corporation operates as John Hancock in the United States, and Manulife in other parts of the world.

Thank You

Questions are Welcome