Manufacturing Skills Australia Case for... · and it was identified in the MSA Continuous Improvement Plan in 2009 that there was a need to ... Ismat Hijazin Faculty of ... Manufacturing

Manufacturing Skills Australia (Manufacturing Industry Skills Council)

ABN 88 006 441 685

Case for Endorsement

MEM05v9

Metal and Engineering Training

Package

Endorsed 5/12/12

Modified for publication

Contents

CASE FOR ENDORSEMENT – MEM05V9 METAL AND ENGINEERING TRAINING PACKAGE ... 1

OVERVIEW .......................................................................................................................................................... 1 Components for endorsement ........................................................................................................................ 1 Project background ....................................................................................................................................... 1

SECTION 1: RESPONSIVENESS AND RECOGNITION ............................................................................................... 2 Industry drivers for change ........................................................................................................................... 2 Project management ..................................................................................................................................... 2 Consultation and validation processes ......................................................................................................... 3

SECTION 2: QUALITY PRINCIPLES ....................................................................................................................... 7 Quality assurance ......................................................................................................................................... 7 Quality Report ............................................................................................................................................... 7 Editing ........................................................................................................................................................... 8 Equity review ................................................................................................................................................ 8

SECTION 3: IMPACT OF CHANGES ........................................................................................................................ 9 Summary of changes – qualifications ............................................................................................................ 9 Pathways ....................................................................................................................................................... 9 Impact of newly endorsed components ........................................................................................................ 10 Enrolment and delivery data ....................................................................................................................... 10

FINAL APPROVAL – ENDORSED COMPONENTS ................................................................................................... 12 Industry and RTOs ...................................................................................................................................... 12 State and Territory Training Authorities..................................................................................................... 12

APPENDIX 1: MEM05V9 COMPONENTS FOR ENDORSEMENT ............................................................................ 13 New units of competency ............................................................................................................................. 13 Units not carried forward ........................................................................................................................... 14

Manufacturing Skills Australia

MEM05v9 Case for Endorsement – modified for publication December 2012 1

Case for Endorsement –

MEM05v9 Metal and Engineering Training Package

Overview

Components for endorsement

This Case for Endorsement seeks approval by the National Skills Standards Council (NSSC) of the

following changes/additions to the MEM05 Metal and Engineering Training Package:

1. 74 new MEM units of competency

2. 32 existing MEM units replaced/not carried forward

3. Three updated qualifications with inclusion of a wide range of additional electives:

MEM50212 Diploma of Engineering – Technical

MEM60112 Advanced Diploma of Engineering

MEM80112 Vocational Graduate Diploma of Engineering

A complete list of all qualifications and units of competency submitted for endorsement is provided

in Appendix 1 of this submission.

Project background

The Metal and Engineering Training Package qualifications for engineering technicians and

paraprofessionals were first endorsed in 2005, and cover the four engineering disciplines of

mechanical, mechatronic, manufacturing and maintenance engineering.

Since endorsement of MEM05 Metal and Engineering Training Package, technology has advanced

and it was identified in the MSA Continuous Improvement Plan in 2009 that there was a need to

develop new units and update many individual units in the technician/paraprofessional

qualifications. As well, MSA received requests to develop units in additional areas of technology,

such as rapid manufacturing and heating, ventilation, air conditioning and refrigeration (HVAC/R).

The new units have been included as additional electives, with no change to the packaging rules. All

the MEM05 Metal and Engineering Training Package qualifications will be reviewed in 2013 as part

of the MEM05 review/streamlining project which commenced August 2012.



Section 1: Responsiveness and recognition

Industry drivers for change

In response to industry identified needs, MSA has progressively updated the Diploma and Advanced

Diploma qualifications, with the inclusion of additional electives endorsed in 2009-11 (MEM50211

and MEM60111), and developed of a Vocational Graduate Diploma (MEM80111 Vocational

Graduate Diploma of Engineering).

A further driver for development of the units submitted for endorsement has been the need to

improve the coverage of engineering science and mathematics. This is in response to feedback from

industry and providers that the current units in some cases lacked sufficient detail to ensure a logical

selection process and did not provide sufficient clarity on content for VET providers applying for

articulation to universities. The new/revised units of competency address the above content

improvements.

In addition to the 73 new technician units, one new unit of competency has been developed in

response to an approach from Sutton Tools (Maryborough in Victoria) in conjunction with Bendigo

TAFE in 2011, to address the need for a new unit of competency for developing production

machining skills for training existing workers in complex machine setting skills. Sutton Tools is one of

the world’s largest independent family owned cutting tool companies producing high-quality

precision cutting tools for the industrial, trade and DIY markets. Sutton Tools is one of three

companies chosen to feature in this year’s Australian Made, Australian Grown (AMAG) ‘Keep

Australians Working’ campaign. This new unit of competency will typically apply to senior operators

undertaking volume production who have responsibility for machine set up to defined parameters,

selection of materials and lubricants, establishment of datum points and basic marking out, as well

as setting speeds, feeds and other machining parameters. This unit will be a new elective in the

MEM20205 Certificate II in Engineering - Production Technology and MEM30105 Certificate III in

Engineering - Production Systems and other qualifications requiring production machining skills.

Project management

The development work has been undertaken for MSA by Richard Jenkins and Associates (RJA) with

initial scoping and unit review undertaken by Kevin Clayton.

The project was managed by Barbara Wallace (MSA Training Products Manager) and overseen by the

MSA Metal and Engineering Board Sub-Committee, made up of major stakeholders. The terms of

reference for the Board Sub-committee are to:

assist in the identification of stakeholders to be consulted for the project

identify and assist in the resolution of industry issues in relation to strategic objectives of the

Review

provide industry input and advice on:



o industrial issues

o training and assessment issues

o priority areas for industry skills development

o appropriate methods for collection, collation and consolidation of industry information

o validity of the content of project outcomes

provide feedback on MSA’s development work undertaken for the area covered

exchange information as appropriate between MSA, industry and other relevant

professional groups covered

provide feedback on the project development work for the area of interest

make recommendations to the MSA Board on acceptance of the product of the project.

The individuals and enterprises/organisations represented on the MSA Board Sub-Committee are

listed below.

Ian Curry Australian Manufacturing Workers Union (Chair)

Derek Cupp Manufacturing Industry Skills Advisory Council, SA

Megan Lilly Australian Industry Group

Peter Cavanan Australian Industry Group

Michael Grogan Sutton Tools

Paul Kennett Industry consultant

Dave Hicks Engineering and Automotive Training Council, WA

Consultation and validation processes

Consultation and development of draft materials has been undertaken with industry and RTO

stakeholders via face-to-face meetings, phone consultation and by email.

State and Territory Industry Training Advisory Bodies (ITABs) and State and Territory Training

Authorities (STAs) have been kept informed, with updates provided via direct emails and the regular

MSA email newsletters.

The following individuals and organisations provided feedback or input into unit development.

Name Organisation State/T

David Tiller Organisational Development and Learning Specialist

Ampcontrol Pty Ltd National

Anne Donnellan AMWU National

Alan Bradley Associate Director

Engineers Australia National

Peter Hoffman Associate Director

Engineers Australia National

Karen Humphreys Head Teacher Mechanical & Manufacturing Engineering, Materials Technology and

TAFE – Hunter Institute NSW




Warehousing

Stephen Johnson Manager Industry Team

TAFE NSW Industry Skills Unit Meadowbank

NSW

Warren Rhoades Business Manager

QLD TAFE – Mt Gravatt Qld

Gordon Elledge Assistant Director

Skills Tech Australia Qld

Gary Andrew Curriculum Development Officer

ATEC SA

Werner Lausberg General Manager,

TAFE SA – Regency Manufacturing, Engineering & Transport

SA

Robert Squires Head of Department Engineering South Andrew Richardson

TAFE Tasmania Tas

Dennis Crowley Executive Officer

Box Hill Institute of TAFE CMM Engineering Industries

Vic

George Adda Executive Officer

Box Hill Institute of TAFE CMM Engineering Industries

Vic

Bill Chau RMIT University Vic

Leon Mattatia Senior Educator, Mechanical Engineering

RMIT University Vic

Klaus Bienert Training consultant Vic

David Akers Head of School, Engineering and Electrotechnology

Victoria University Technical and Trades Innovation

Vic

Peter Ebell A/Executive Director Engineering, Technology and Business

Central Institute of Technology WA

Graham Boyle Portfolio Manager – Metals, Technology, Asset Maintenance & Safety

Polytechnic West WA

Ian Hood Training Manager

Scientific Management Associates Engineering Faculty

WA

Greg Guppy Director Training Services

TAFE WA Challenger, Defence & Resources Industries Division Rockingham Campus

WA

In addition to the above participants, the following people were provided with an opportunity to

review and respond to draft materials.


Ian Curry AMWU National

Sandy Smith Assistant Director Engineering Professionalisation

Defence Materiel Organisation National




Ray Stuckey Country Practice Manager

Thales National

Leon Drury Manufacturing Skills Australia NSW

Terry Lawler Executive Officer

TEATAC (NT) NT

John Nibbs Defence National Skills Framework Coordinator

Defence Education and Training Development Branch Gallipoli Barracks Qld

Qld

Erik Salonen General Manager

Manufacturing Skills Queensland Qld

Carl Spruce Director

Outsource Services Qld

Derek Cupp Executive Officer

Manufacturing Industry Skills Advisory Council SA Inc

SA

Deb Doherty Senior Project Officer, Workforce Development

Skills Tasmania Tas

Simon Harris Senior Educator Engineering-Mechanical

Bendigo TAFE Vic

Edward Stone Director

Educational Living Vic

Amita Iyer RMIT University Vic

Ian Bailey Senior Educator (Projects)

RMIT University Vic

Andrew Black Principal Assessor Competency Management Cell

Scientific Management Associates Vic

Tony Hudson Business Unit Manager

Suttons Tools Vic

Ian Black Mechatronics Department

Swinburne University School of Engineering

Vic

Ismat Hijazin Faculty of Engineering and Industrial Sciences

Swinburne University

Vic

Kenneth Barnett Project Coordinator Mechatronics

Swinburne University of Technology

Vic

Tony Elgueta Engineering Teacher

Victoria University Vic

Paula Dewhurst Central Institute of Technology WA

David Hicks CEO

Engineering and Automotive Training Council

WA

Brian Chanter Engineering Project Manager

Engineering and Automotive Training Council Inc.

WA

All currently endorsed units of competency were initially reviewed against developments in

technology and changes in Training Package policy since first endorsement in 2005.

Following a lengthy consultation and development phase, initial drafts of the new/revised units of

competency were circulated for public comment by email, and were made available on the MSA

website in mid 2012, with feedback required by August 2012.



Stakeholders were advised by email and by telephone about how to access the site and provide

feedback. This included industry stakeholders on the MSA and RJA databases, state and territory

ITABs and STAs.

Feedback from consultations on the initial draft reviewed units indicated that additional units were

required in the areas of HVAC/R and also in configuration management, integrated logistics support

and systems engineering. Drafts of these units were made available end of August 2012.

Changes resulting from initial quality review and stakeholder feedback were incorporated in the final

endorsement drafts, which were circulated and signed-off by major stakeholders in September 2012.

MSA is not aware of any unresolved issues concerning this submission.



Section 2: Quality principles

Quality assurance

The final drafts of the updated qualifications and new units of competency have been validated and

signed-off by all major stakeholders (both industry and RTOs) with no outstanding or unresolved

issues. Validation and acceptance of final drafts was undertaken by email.

In developing the updated qualifications and new units of competency, the following quality issues

have been addressed:

all development was based on workplace requirements and the needs of individuals and

enterprises

all development work was undertaken in compliance with Training Package Development

Handbook and are compliant with TGA templates

all units of competency have been reviewed for plain English, consistency and inclusion of

Employability Skills relevant to this sector

packaging rules have been developed to ensure they are flexible and meet AQF and NSSC

requirements.

Editing and quality assurance advice was provided for early drafts, and final editing, equity and

quality assurance reviews were undertaken.

Quality Report

A provisional evaluation of the units submitted for endorsement was undertaken by Andre Lewis

and Associates. The evaluation indicated that there were no obvious quality issues that would

impede endorsement after editing and equity evaluations had been completed. The evaluation

commented that the higher level technical nature of the units is addressed well with good

integration of theory with required performance.

The evaluation noted some minor issues which have been addressed, as listed below.

Some performance criteria were not sufficiently clear or assessable. In response, all performance criteria were reviewed and a small number were adjusted while explanations on others were given to the evaluator’s satisfaction.

References to OHS were changed to WHS (Workplace Health and Safety) to reflect most states and territories adopting model WHS legislation.

References to seeking additional technical and professional assistance were standardised. Clarification was also provided to the evaluator that this assistance is not always sought as at this technical level it is at the discretion of the learner.

The evaluator sought an explanation as to why some units referred to seeking assistance of a licensed person while other units only referred generally to technical and professional assistance. It was explained that the licensed reference related to some units in the mechatronics discipline where the assistance of a licensed electrician may be required depending on the technical task. Assistance from licensed personnel would not be normally required in the other engineering disciplines.



Clarification was provided on the relationship between design and detail drafting and why the detail drafting units in the MEM40412 Certificate IV in Engineering Drafting were not prerequisites to the design units.

No issues requiring action were raised in the final quality report.

Editing

All qualifications and units of competency were reviewed and edited by Gamper Consulting Services.

Equity review

An equity review was undertaken by Barbara Wallace, MSA Training Products Manager.

The final Quality Report, Editorial Report and Equity Report are provided as separate documents.



Section 3: Impact of changes

Summary of changes – qualifications

The new technician units of competency have been made available as electives in the following

qualifications:

MEM05v8 qualification MEM05v9 qualification Comment/ equivalence



Elective units replaced New elective units added Equivalent – increased choice of electives







Pathways

Consultation with training providers indicated that the MEM50211 Diploma of Engineering –

Technical and MEM60111 Advanced Diploma of Engineering are primarily delivered full time to

school leavers with many students seeking careers as technicians in a wider range of industries,

including manufacturing, transport, mining and healthcare. The MEM05 Metal and Engineering

Training Package qualifications also provide a pathway into professional engineering via articulation

into engineering degrees. The articulation varies according to each university and the particular

electives completed by a student. Extensive consultation was undertaken with Engineers Australia to

ensure that the new units have the potential to maximise articulation.

The MEM05 Diploma and Advanced Diploma qualifications also provide a pathway for many existing

employees, especially tradespersons, to progress their career by studying to become a technician. In

some areas, such as drafting and maintenance engineering, this is a common pathway. The project

paid particular attention to content of units to ensure that unnecessary barriers to access by

tradespersons were not established.

The new units of competency provide substantial detail on the skills required at technician and

paraprofessional occupation levels in the mechanical, mechatronic, manufacturing, maintenance

and HVAC/R disciplines. In many units the content difference to currently endorsed units will be

substantial especially in regards to required knowledge. While this will lead to some revision of

learning resources by providers, RTO’s have generally welcomed the changes for the greater

guidance provided on the content and application of each unit.

Once endorsed, it is anticipated that the new units of competency will enable the replacement of

current state accredited courses in Victoria and South Australia in the mechanical, mechatronic,



maintenance, manufacturing and HVAC/R disciplines. However, the current state accredited courses

are likely to remain accredited to allow for ongoing delivery in the civil engineering discipline which

is outside MSA’s coverage.

Impact of newly endorsed components

The changes will not cause significant impacts to RTOs delivering the existing qualifications. A

detailed mapping has been provided with equivalences identified in the Training Package

endorsement details attachment (provided separately).

The range of electives has been increased for the following engineering disciplines:

Manufacturing

Mechanical

Mechatronic

Maintenance

Heating, ventilation, air conditioning and refrigeration (HVAC/R).

Implementation of the updated qualifications is expected in all states and territories. STAs, RTOs and

industry stakeholders have been consulted during the development process and have been kept

informed of the changes. MSA is not aware of any issues that need addressing to ensure successful

implementation. It is expected RTOs with scope of the existing MEM05 Metal and Engineering

Training Package qualifications will be seek extension of scope for the revised qualifications.

Enrolment and delivery data

The following enrolment and delivery data represents funded training only and doesn’t include

information on 2012 activity. At this time, no statistics are available for MEM80111.

Totals - 2011

Qualification Contracts of training Student enrolments RTOs with scope

MEM50205 31 2,153 24

MEM50211 3 0 17

MEM60105 2 1,025 21

MEM60111 0 56 14

MEM80111 0 0 0

Enrolments by State/Territory – 2007 to 2011

Enrolments 2007 2008 2009 2010 2011

MEM50205/MEM50211 Diploma of Engineering – Technical

New South Wales 329 538 567 476 559

Victoria 2 18 41 41 46

Queensland 0 62 196 358 617

South Australia 1 13 20 14 19



Western Australia 727 868 884 803 912

Tasmania

Northern Territory

ACT

Total 1059 1499 1708 1692 2153

MEM60105/MEM60111 Advanced Diploma of Engineering

New South Wales 93 191 294 374 356

Victoria 0 8 2 10 73

Queensland 453 522 414 403 349

South Australia 2 11 21 20 27

Western Australia 0 113 149 181 276

Tasmania

Northern Territory

ACT

Total 548 845 880 988 1081



Final approval – endorsed components

Industry and RTOs

The final drafts of the updated qualifications and new units of competency have been validated and

approved by all major stakeholders. This included the MSA Board Sub-committee, the MSA Board,

industry representatives, state and territory ITABs and RTOs. No issues affecting implementation

have been raised that required action and all major stakeholders have provided unanimous support

for endorsement of the MEM05 Metal and Engineering Training Package (version 9) qualifications

and units of competency.

State and Territory Training Authorities

STAs were provided with an opportunity to evaluate the draft units and qualifications when the

validation drafts were distributed in August 2012.

The draft Case for Endorsement was also forwarded to STAs by email on 28 September, with a

deadline of 14 October 2012 for feedback. Comments were received regarding the inclusion of

superseded MSACM units in the updated MEM qualifications. MSA advised that replacement of

imported units in MEM qualifications required review and agreement from the industrial parties and

that this was being considered separately. Imported units will be updated as an ISC upgrade once

agreement has been reached. This doesn’t impact on the current units being submitted for

endorsement.

The draft Case for Endorsement and all endorsed components were available on the MSA website

during this period. MSA is not aware of any unresolved issues and is confident that the new units of

competency have full support of all major stakeholders.

Barbara Wallace

MSA Training Products Manager

December 2012



Appendix 1: MEM05v9 Components for Endorsement The following components are submitted for endorsement for inclusion in MEM05v9:

1. 74 new MEM units of competency

2. 32 existing MEM units replaced/not carried forward

3. Three updated qualifications with inclusion of a wide range of additional electives:


MEM6012 Advanced Diploma of Engineer


New units of competency

MEM05v9 unit code and title

MEM07041A Perform production machining

MEM09155A Prepare mechanical models for computer-aided engineering

MEM09156A Prepare mechatronic models for computer-aided engineering

MEM09157A Perform mechanical engineering design drafting

MEM09158A Perform mechatronics engineering design drafting

MEM14085A Apply mechanical engineering analysis techniques

MEM14086A Apply mechatronic engineering analysis techniques

MEM14087A Apply manufactured product design techniques

MEM14088A Apply maintenance engineering techniques to equipment and component repairs and modifications

MEM14089A Integrate mechanical fundamentals into an engineering task

MEM14090A Integrate mechatronic fundamentals into an engineering task

MEM14091A Integrate manufacturing fundamentals into an engineering task

MEM14092A Integrate maintenance fundamentals into an engineering task

MEM22012A Coordinate resources for an engineering project or operation

MEM22013A Coordinate engineering projects

MEM22014A Coordinate engineering-related manufacturing operations

MEM22015A Source and estimate engineering materials requirements

MEM22017A Coordinate continuous improvement and technical development in an engineering-related project or operation

MEM22018A Coordinate sales and promotion of engineering-related products or services

MEM23004A Apply technical mathematics

MEM23005A Apply statistics and probability techniques to engineering tasks

MEM23006A Apply fluid and thermodynamics principles in engineering

MEM23007A Apply calculus to engineering tasks

MEM23008A Apply advanced algebra and numerical methods to engineering tasks

MEM23063A Select and test mechanical engineering materials

MEM23064A Select and test mechatronic engineering materials

MEM23086A Apply scientific principles and techniques in avionic engineering situations

MEM23109A Apply engineering mechanic principles

MEM23111A Select electrical equipment and components for engineering applications

MEM23112A Investigate electrical and electronic controllers in engineering applications

MEM23113A Evaluate hydrodynamic systems and system components

MEM23114A Evaluate thermodynamic systems and components

MEM23115A Evaluate fluid power systems

MEM23116A Evaluate programmable logic controller and related control system component applications

MEM23117A Evaluate microcontroller applications



MEM05v9 unit code and title

MEM23118A Apply production and service control techniques

MEM23119A Evaluate continuous improvement processes

MEM23120A Select mechanical machine and equipment components

MEM23121A Analyse loads on frames and mechanisms

MEM23122A Evaluate computer integrated manufacturing systems

MEM23123A Evaluate manufacturing processes

MEM23124A Measure and analyse noise and vibration

MEM23125A Evaluate maintenance systems

MEM23126A Evaluate industrial robotic applications

MEM23129A Evaluate thermal loads in heating, ventilation, air conditioning and refrigeration

MEM23130A Coordinate servicing and fault finding of HVAC/R control systems

MEM23131A Evaluate rapid prototyping applications

MEM23132AEvaluate rapid manufacturing processes

MEM23133A Evaluate rapid tooling applications

MEM23134A Evaluate jigs and fixtures

MEM23135A Evaluate moulding tools and processes

MEM23136A Evaluate stamping and forging tools

MEM23137A Evaluate rolling tools and processes

MEM23138A Evaluate suitability of materials for engineering related applications

MEM23139A Design a basic single zone duct distribution system

MEM23140A Determine operational parameters for building HVAC hydronic systems

MEM23141A Complete a building thermal performance survey

MEM23142A Determine psychrometric processes and system performance

MEM23143A Apply energy management principles

MEM23144A Contribute to the design of a commercial refrigeration system

MEM23145A Apply codes and regulations to air conditioning designs

MEM23146A Contribute to the design of industrial refrigeration systems

MEM23147A Contribute to the design of hydronic systems

MEM23148A Develop energy management solutions

MEM23149A Contribute to the design of commercial and industrial exhaust systems

MEM23150A Contribute to the design of heating systems

MEM23151A Commission and optimise performance of HVAC/R systems

MEM23152A Apply principles of refrigeration food storage technology

MEM23153A Contribute to the design of heat exchanger systems

MEM23154A Analyse and service HVAC/R control systems

MEM234036A Apply configuration management procedures in engineering project management

MEM234037A Perform maintenance-related integrated logistic support management activities

MEM234038A Apply systems engineering procedures to engineering design project management

MEM30029A Use workshop equipment and processes to complete an engineering project

Units not carried forward

MEM09141A Represent mechanical engineering designs graphically

MEM09142A Represent mechatronic engineering designs graphically

MEM09151A Apply computer aided modelling and data management techniques to mechanical engineering designs

MEM09152A Apply CAD modelling and data management techniques to mechatronic engineering designs

MEM14061A Plan and design mechanical engineering projects

MEM14062A Plan and design mechatronic engineering projects

MEM14063A Plan and design manufacturing engineering projects

MEM14064A Plan and design maintenance engineering projects

MEM14081A Apply mechanical engineering fundamentals to support design and development of projects



MEM14082A Apply mechatronic engineering fundamentals to support design and development of projects

MEM22003A Manage engineering resources

MEM22004A Manage engineering projects

MEM22005A Manage engineering operations

MEM22006A Source and estimate materials

MEM22008A Manage change and technical development

MEM22009A Manage technical sales and promotion

MEM23001A Apply advanced mathematical techniques in a manufacturing, engineering or related environment

MEM23002A Apply calculus in engineering situations

MEM23041A Apply basic scientific principles and techniques in mechanical engineering situations

MEM23051A Apply basic electro and control scientific principles and techniques

MEM23061A Select and test mechanical engineering materials

MEM23062A Select and test mechatronic engineering materials

MEM23071A Select and apply mechanical methods, processes and construction techniques

MEM23072A Select and apply mechatronic methods, processes and construction techniques

MEM23081A Apply scientific principles and techniques in mechanical engineering situations

MEM23082A Apply scientific principles and techniques in mechatronic engineering situations

MEM23083A Apply industrial engineering principles and techniques in competitive manufacturing engineering situations

MEM23085A Apply scientific principles and techniques in avionic engineering situations

MEM23091A Apply mechanical system design principles and techniques in mechanical engineering situations

MEM23092A Apply automated systems principles and techniques in engineering situations

MEM23093A Apply plant and process design principles and techniques in engineering situations

MEM23094A Apply maintenance systems principles and techniques in engineering situations

Manufacturing Skills Australia Case for... · and it was identified in the MSA Continuous Improvement Plan in 2009 that there was a need to ... Ismat Hijazin Faculty of ... Manufacturing

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