Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23 nd June 2009 Page 1 of 32 TO: Selected Dealers / Authorized Service Centers - 2 Wh Spare Parts Dealers & Distributors Sub: Introduction of “Pulsar 220 DTSi“ Dear Sirs: We are pleased to introduce ‘Bajaj Pulsar 220 DTSi’. This bike offers a great package of Style, Power & Technology in its class of bikes. We enclose herewith following information of this new bike, which gives you insight on product features, maintenance details etc. Product related information 1. Salient Features Annex – 1 2. Technical Specifications Annex – 2 3. Comparison With Competition Vehicles Annex – 3 4. DC Ignition System Annex – 4 5. Read before you ride Annex – 5 6. Pre-Delivery Inspection Checklist Annex – 6 Maintenance related information 7. Pre-Delivery Inspection - SOP Annex – 7 8. Periodic Service SOP Annex – 8 9. Periodic Maintenance & Lubrication Chart Annex – 9 10. Critical Part List Annex – 10 11. Initial Kit List-Vehicle billing would start after dealer placing order Initial kit. Annex – 11 12. Frequently Asked Questions Annex – 12 13. Frequently Asked Questions related to Warranty Annex – 13 14. Reimbursement of warranty Jobs Annex – 14 15. Electrical Circuit Annex – 15 Note:- 1. The existing Pulsar 220 DTS-Fi is not opened for non pro-biking dealers. Hence this model will be sold & serviced by probiking dealers only. 2. In view of above policy, the warranty & FSC of Pulsar 220 DTS-Fi will be claimed by probiking dealers as usual. Please go through above information. Ask your workshop & spare parts managers to share the same with all staff and act upon the action points as per action matrix enclosed. Thanking You, Yours faithfully, Prashant G. Pingle Manager (Service-Probiking) New Product Bulletin Product Category Motorcycle CC Group 220 Bulletin No. NP: 12 Date 23/06/2009 Cc to: Field Service Team/RTC team/RMs (Ser.)/RSMs/Technical Service Team
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 1 of 32
TO: Selected Dealers / Authorized Service Centers - 2 Wh Spare Parts Dealers & Distributors
Sub: Introduction of “Pulsar 220 DTSi“
Dear Sirs: We are pleased to introduce ‘Bajaj Pulsar 220 DTSi’. This bike offers a great package of Style, Power & Technology in its class of bikes. We enclose herewith following information of this new bike, which gives you insight on product features, maintenance details etc.
Product related information
1. Salient Features Annex – 1
2. Technical Specifications Annex – 2
3. Comparison With Competition Vehicles Annex – 3
4. DC Ignition System Annex – 4
5. Read before you ride Annex – 5
6. Pre-Delivery Inspection Checklist Annex – 6
Maintenance related information
7. Pre-Delivery Inspection - SOP Annex – 7
8. Periodic Service SOP Annex – 8
9. Periodic Maintenance & Lubrication Chart
Annex – 9
10. Critical Part List Annex – 10
11. Initial Kit List-Vehicle billing would start after dealer
placing order Initial kit. Annex – 11
12. Frequently Asked Questions Annex – 12
13. Frequently Asked Questions related to Warranty Annex – 13
14. Reimbursement of warranty Jobs Annex – 14
15. Electrical Circuit Annex – 15
Note:- 1. The existing Pulsar 220 DTS-Fi is not opened for non pro-biking dealers. Hence this model will be sold &
serviced by probiking dealers only. 2. In view of above policy, the warranty & FSC of Pulsar 220 DTS-Fi will be claimed by probiking dealers as
usual. Please go through above information. Ask your workshop & spare parts managers to share the same with all staff and act upon the action points as per action matrix enclosed.
Thanking You, Yours faithfully,
Prashant G. Pingle Manager (Service-Probiking)
New Product Bulletin
Product Category Motorcycle
CC Group 220
Bulletin No. NP: 12
Date 23/06/2009
Cc to: Field Service Team/RTC team/RMs (Ser.)/RSMs/Technical Service Team
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 2 of 32
Annex-1
Attribute Key Features Advantages & Benefits
Style • Brawny masculine looks
• Stylish split seats • 2 piece grab rail • Tank spoiler • Wolf-eyed head lamp • Clip on - split type handle bar. Black
styling • Thicker and pinched clamped fork • Naked chain with O ring. • New colours. • 3 D metallic decals on petrol tank. • All black painting. • Stylish stainless steel silencer. • Clear lens blinkers.
• 4 stroke DTSi 220 cc air cooled engine with an oil cooler. Engine generating21 Ps @ 8500 rpm.
• Digital twin spark ignition. • Digital DC CDI with TPS control • DC ignition system. • CV carburetor • New starter clutch. • Controlled lubrication system for
• DTSi technology advantages : 1. Good power and pick up. 2. Better fuel efficiency. 3. Lesser emissions.
• DC Ignition system advantages : 1. Easy to start due to low trigger start RPM. 2. Cold startability improved due to auto choke.
• Better engine performance • Ride that can be enjoyed due to 1. Razor sharp response to throttle inputs. 2. More power at all load conditions, better torque at low rpm, less emissions.
3. Ease of startability during winter mornings too. 4. Environment friendly bike. 5. Smooth gear shift
Comfort • Large 37 dia front fork with more
stroke length. • Nitrox shockers at the rear. • Bigger suspension travel at rear due
to smaller wheel dia. • Swing arm with needle roller
bearings at pivot • Pinch clamp fork. • Wide tyres at front (90/90/17)and
rear(120/80/17). • Clip on type handle bar.
• More stroke length to absorb shocks. • Better dampening during high speed drives. • More stroke length to absorb shocks. • Low friction and high rigidity. • Smooth - parallel fork sliding action. • Better grip available. • Isolation of vibrations due to rubber dampening. • Smooth ride at any terrian. • Smooth ride at any speeds/terrian. • Comfort on country roads too. • Excellent drive • No sticktion at front fork. • Excellent Road holding characteristics. • No vibrations.
SSaalliieenntt FFeeaattuurreess
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
1 .Low Battery level indicator. 2. Filter foam clogging indicator. 3. Engine oil temp sensor. 4. Low Engine oil level indication sensor. 5. Day - night mode 6. Digital speed indication. 7. Tripmeter to record two trips. 8. Reserve indicator warning LED lamp. 9. Engine Over speed limiter. 10. Digital fuel gauge. 11. Tachometer for engine speeds.
• Intelligent battery saves function during excess cranking.
• Intelligent battery saves function during continuous head lamp ON condition.
• illuminated handle bar switches. • Low maintenance battery. • High capacity O ring chain.
• Anti scratch tank pad.
• No need to push back the button after turns. • Get the warning before battery conks off. • Clean filter to keep engine healthy. • Save oil related damages. • Save oil related damages.
Easy on eyes during night drive, can see during day time.
• Easy of reading • Better to claim conveyance bills. • Better fill up quickly. • Protects the engine from excess raving. • Easy to read. • Monitor and maintain engine speeds. • Disables cranking after three cranks, thus
saving battery drain. • Shuts off within 3.5 seconds, thus saving
continuous battery drain. • Delight to watch during night. • Do not worry to fill up electrolyte level. • Dust would not enter inside chain.
• Tank protected from scratches. • Easy to ride without any
driving/operating/maintenance hassles.
Safety
• Bigger front disc brake. • Bigger rear disc brake. • Tubeless tyres. • High strength chassis. • DC head lamp • Auto switch over to in tact head light
filament in case of fusing. • 3000 combination ignition lock -
twin track key
• Confidence inspiring brakes. • Confidence inspiring brakes. • Would deflate slowly allowing you to reach safely.
• Better strength and stability on drive. • Better illumination during low idling speeds too. • Lights are always ON. • Pilfer proof. • Safety on drive by better braking/lights. • Lights are always present. • Safe even when not being driven.
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 4 of 32
AAnnnneexx -- 22
ENGINE & TRANSMISSION CONTROLS
Steering : Handle bar
Accelerator : Twist grip type on right hand
of handle bar
Gears : Left foot pedal operated
Clutch : Lever operated on left side of
handle bar
Choke : Auto choke
Brakes :
Front : Lever operated on right
side of handle bar
Rear : Pedal operated by right foot.
ELECTRICALS
System :12 Volts (D.C.)
Battery :12V 9Ah MF
Head lamp :12V , 55 W H7 (Main)
12V, 55 W H7 (Passing)
Pilot lamp( :12V , 5W 2 Nos
Tail/stop lamp : LED/LED
Turn signal lamp : 12V , 10 W
Turn signal pilot lamp : LED
Side stand indicator lamp : LED
Hi beam indicator lamp : LED
Neutral indicator lamp : LED
Speedometer lamp : LED Display
Rear No. plate Lamp : 12V, 5 W Horn : 12 V DC , 2 nos DIMENSIONS
Type : Four stroke, Natural air cooled.
No. of cylinders : One.
Bore : 67 mm
Stroke : 62.4 mm
Engine displacement : 220 cc
Compression ratio : 9.5 + 0.5 : 1
Idling Speed : 1400 +100 rpm.
Maximum net power : 21 Ps @ 8500 rpm
Maximum net torque : 19 Nm @ 7000 rpm
Ignition system : Microprocessor controlled digital C.D.I.
Ignition Timing : 10° BTDC 1000 rpm
26 ° bTDC at 2500 RPM
Fuel : Unleaded Petrol
Fuel Feed : Carbureted
Spark Plug : 2Nos. Champion
P -RG6HCC
Spark plug gap : 0.8 to 0.9 mm
Lubrication : Wet sump, Forced
Starting : Electric Start only
Clutch : Wet, multidisc type.
Transmission : 5 speed constant mesh.
Primary reduction : 3.47 : 1 (66/19)
Gear Ratios
1st Gear : 24.736 : 1 (36/13)
2nd Gear : 16.814 : 1 (32/17)
3rd Gear : 12.335 : 1 (29/21)
4th Gear : 9.677 : 1 (26/24)
5th Gear : 7.939 : 1 (24/26) Final Drive Ratio : 2.57 : 1 (37/14)
Length :2035 mm.
Width : 750 mm.
Height :1165 mm.
Wheel base :1350 mm.
Turning circle radius : 2500 mm. Ground Clearance :165mm.
CHASSIS & BODY WEIGHTS
Vehicle kerb weight : 152 Kg.
Max. total weight : 282 Kg.
PERFORMANCE
Frame type : Double cradle type.
Suspension: :
Front : Telescopic with Guide & Slide bush
(Stroke - 130 mm.) Rear : Trailing arm with coaxial gas assisted
Hydraulic shock absorbers and coil springs.
Climbing ability : 28 % (160)
TTeecchhnniiccaall SSppeecciiffiiccaattiioonnss
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 5 of 32
AAnnnneexx -- 33
Brakes:
Front : Hydraulically operated disc brake
Rear : Hydraulically operated disc brake
Tyres:
Front : 90x90 X 17, 49P, Tubeless
Rear : 120/80 X 17, 61P, Tubeless
Tyre pressure:
Front : 2.00 kg/cm2 (28.0 Psi) (Solo &Pillion)
Rear : 2.00 kg/cm2 (28.0 Psi)(Solo)
Pillion - Rear : 2.25 kg/cm2 (32.0 Psi)
Rims :
Front : 1.85 x 17
Rear : 2.50 x 17
NOTES :-
• Values given above are nominal and for guidance only,
15% variation is allowed to cater for production and
measurement variation.
• All dimensions are under unladen condition.
• Definitions of terminologies wherever applicable are as
per relevant IS / ISO standards.
• Specifications are subject to change without notice.
COMPARISION WITH COMPETITOR PRODUCTS
DESCRIPTION HERO HONDA KARIZMA
YAMAHA YFZ R 15
BAJAJ 220 DTSi
Manufacturer Hero Honda Motors Limited India Yamaha Motor Pvt. Ltd. Bajaj Auto Ltd.
Colours Sport red / Vibrant Blue / Moon yellow / Force Silver / Black with option of Black / Red Alloys
1. Brawny masculine looks. 2. Wolf eyes head lamp 3. 3 D Metallic decals on petrol tank.
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 7 of 32
Battery life
Better battery charging current at lower rpm and throughout the rpm range. (At 20 kmph speed 1.25 Amps more charging current). Thus no issues even on vehicles running at slow speeds in city.
Battery warranty period matched with vehicle warranty period.
HRD tester for better health check. Portable booster battery charger.
Quick/ easy start.
Trigger start rpm down to 200 from 350. Hi spark intensity at lo rpm due to DC input. Lower starting current drawn by Starter motor.38 Amps (46) Better brush life due to low current carry.
Easy Cold starting. Auto choke – Engine temperature
Sensor provided to give rich mixture At winter mornings.
No starting Trouble after Washing.
Sealed couplers everywhere to arrest water entry.
Sealed Starter relay – potting type to avoid water entry.
No start – Water entry post
monsoon.
DC Ignition System Advantages
AAnnnneexx -- 44
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 8 of 32
A Starting the vehicle : 1 Put the Ignition and Kill switch in ON position.
2 Confirm that the vehicle is in neutral.
3 Button starts the engine without opening throttle.
B Warning indicators on Speedometer :
There are 4 indicators which would start flashing, indicating the need of maintenance for that part. Customer should visit authorized service station whenever these warning indicators start flashing.
1 Choked air filter indicator.
2 High engine oil temperature indicator.
3 Low battery charge level indicator.
4 Less engine oil level indicator.
Maintaining Battery charge level is very essential, for starting of vehicle.
C Important Does and Don'ts : 1 The powerful engine with quick throttle response would make the driver to open the accelerator with
caution. Do not open the throttle suddenly. 2 Use both the brakes at a time. Use of front brake for dead stop would give better control. Since the front
axle weight is more, the rear brake has been deliberately toned down to avoid skidding.
3 As soon as "fuel res" red indicator light is ON, fill up the fuel at the nearby filling station.
4 Use better quality fuel only. Anything above 87 octane rating. Do not use any additives with the petrol. Since this is a precision machine, adulterated fuel should never be used.
5 Tyres fitted on this vehicle are tubeless tyres.Do not allow anybody to open them by using wrong tools. Go to authorized MRF tyre dealers who are equipped with necessary tools, so as to avoid possible damage to wheel rim.
6 Chain with built in O ring is fitted on this vehicle. The lubrication at every 500 kms with SAE 90 oil and adjustment at every 1000 kms would be essential.Pl see to it that the chain never runs dry.
7 Do not add any additional electrical / electronic gadgets on the vehicle, as they would disturb functioning of engine management system.
8 During washing of the vehicles, pl does take care of different sensors fitted on engine. Do not direct the jet of water towards electrical parts and sensors.
9 For stainless steel silencer, care will have to be taken to avoid oil contact. Otherwise stain marks would be seen, thus damaging aesthetics. The silencer would turn slightly chromish after initial use, which is a natural phenomenon.
" Wishing you a Pulsating ride "…………. "Happy Riding".
Read Before You Ride
AAnnnneexx -- 55
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 9 of 32
AAnnnneexx -- 66
Following is the checklist for carrying out PDI of “Pulsar DTS i220- motorcycle. While next annexure (no. 6) gives detailed Standard Operating Procedure for PDI, this checklist is to understand various check points those are to be checked / inspected before delivery of the new vehicle.
Whether BAL Service Executive carries out sample PDI or Dealer staff does, each vehicle should be checked as per the points given below. This ensures trouble free vehicle delivery to the customer
PDI Check List Pulsar 220cc- DTSi Chassis No
Engine No Date :
Dealer Name
PDI Done By
Please ensure that following checks are carried out during PDI before Delivery of vehicle
To Check Check For ���� If OK X If Not
OK
Observations
Remarks
Engine
Engine Oil: Oil Level OK/Top up if required
SAE 20W50API SJ or SL+ JASO MA
Oil leakage if any- specify source of oil leakage
Idling rpm( Warm Up) Check/Adjust if reqd( 1400+- 100 rpm) with tachometer
Digital Speedometer, Odometer, Trip meters, Fuel guage & Fuel Indicator red lamp
CO% Check CO should be 2% in engine warm condition at idling rpm
Cleaning Wash & Clean vehicle properly
IMPORTANT NOTE
Look for any external damages in transit: Please check, record & rectify send report with photos. � Moisture / Oil collecting tube of Air filter should be properly fitted and routed correctly. � Both LH & RH side spark plug caps must be tightly secured and ensure proper functioning of Spark Plugs. � TPS on carburetor for functioning’s
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 11 of 32
AAnnnneexx -- 77
Sr.No
Description Position
SMM GP Tools Special Tools
PNR & its Attach
Consumables M & T / Service Shop Equipments
1 Identify & Park Vehicle on Work Bay
0.80 Lifter Bay
2 Remove the Thermocol and additional packing if any. Study PDI card and Work content.
0.50
3 Open Petrol tank cap & pour petrol
0.50 Petrol Dispenser
Petrol, Waste Cloth
4 Check for smooth operation of fuel cock lever
0.10
5 Check & top up engine oil level, if required.
RH 0.30 Nose Plier, Oil Can, Funnel
Cloth
6 Check clutch cable operation & Adjust if required.
RH 0.10 OE Spanner Set
7 Check front brakes for efficient working & Adjust if required.
Front 0.10 Ring Spanner
Suction Pump
8 Check and correct tyre inflation pressure - Front Wheel
Front 0.20 Air Pressure Gauge
Pedaled Air Pump
9
Check Battery voltage, check up electrolyte level, ensure petroleum jelly presence, and connect terminals properly.
LH 0.60 OE Spanner Set, Screw Driver
Cotton Waste, Petroleum Jelly, Electrolyte
Multi Meter, Hydrometer, Battery Charger
10 Inspect Rear Shock Absorber setting & Correct if necessary.
RH/LH
0.10 Shocker Adjust
11 Check Rear brakes for efficient working & adjust if required.
Rear 0.10 Opened Spanner Set
12 Check and Correct tyre inflation pressure - Rear Wheel.
Rear 0.20 Air Pressure Gauge
Pedaled Air Pump
13 Lubricate chain and Check / Adjust chain slackness if required.
LH 0.40
Ring Spanner Set, OE Spanner, Set, Oil Can
Cloth,SAE 90 Oil
14 Check Accelerator cable free play LH 0.05 OE Spanner Set
15 Check & Adjust TPS LH 0.10 OE Spanner Set
16 Check gear shifter lever operation
LH 0.05 OE Spanner Set
17 Check & Adjust steering and Handle bar for free movement.
RH / Front
0.20 Ring Spanner Set
18 Check front mudguard alignment wrt Front Wheel
Front 0.05 OE Spanner Set
Pre-Delivery Inspection - SOP
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 12 of 32
Sr.No
Description Position
SMM GP Tools Special Tools
PNR & its Attach
Consumables M & T / Service Shop Equipments
19
Check all important nut bolts for torque and tightness, • Handle bar mounting bolt • Stem lower & upper bracket bolts • Stem of bolts • Front axle nut • Cylinder head nuts • Engine foundation bolts • Trailing arm bolts • Silencer cover shield bolts • Both LH/RH engine mtg. bolts • Rear Caliper bolts.
LH/RH
4.00
Torque Wrench, Socket Set, Ring Spanner , Spanner Set
20
Check the following and lubricate if necessary • Rear brake lever • Pillion foot rest • Center stand • Side stand • Clutch lever
RH/LH FRONT, REAR
1.00 Oil Can
Oil, Multipurpose Grease, SAE 20W40 Oil
21 OE accessories fitment -Mirrors RH & LH
LH/RH
1.15 OE Spanner Set
22 OE accessories fitment - Leg guard, Saree Guard
LH/RH
3.25
Spanner Set, Tommy Bar, Screw Driver,Plier, Nylon,Hammer,Allen Key
Dial Type, Torque Wrench
23
Check electrical couplers of all sensors • Engine Temperature sensor • Oil level & Temperature sensor • Air filter IR sensor
LH/RH
0.35 Nose Plier
24
Start vehicle, Check operation of electrical like- Head light, Tail light, Brake light, Side stand indicator, Horn, Speedometer, Odometer, Side indicators, Parking, Pass light indicators and Fuel indicator working
LH/RH
0.70 + ve , Screw Driver
25 Check working of all electrical switches
LH/RH
0.40
26 Check Idling and CO%. LH/RH
0.60 12" Connector
CO-HC Analyzer; Tachometer
27
Check RPM meter, Speedometer, Odometer & Trip meter for proper functioning and Correct if required
Front 0.50 OE Spanner
28 Check all locks for proper operation
LH/RH
0.50
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 13 of 32
AAnnnneexx -- 88
Sr.No
Description Position
SMM GP Tools Special Tools
PNR & its Attach
Consumables M & T / Service Shop Equipments
29
Test drive the vehicle, check digital speedometer working. Study the PDI job card and verify work done. Take vehicle out and park.
1.30 OE Spanner, Ring Spanner
30 Clean/Wash the veh. before delivery
1.00
31 Repair for any other defects seen or observed during test drive.
Total SMM 19.20
Total time taken for PDI SOP 19 Minutes approximately.
In a shift of 480 minutes, One technician can do 25 Vehicles PDI SOP comfortably.
Sr. No.
Description
Position of Tech. w.r.t.
Vehicle LH
SMM
Position of Tech. w.r.t.
Vehicle RH
SMM GP Tools Sp. Tol.
PNR PNR & its Attac
Consu-mables
M & T / Serv. Shop Equipments
1 Wash vehicle thoroughly. Washing boy
2 Identify the vehicle. 0.3
3 Bring vehicle and position on bay.
0.5
4 Raise the lift. 0.3
5
Start vehicle and Warm up. Remove RH/LH side covers Seat, Petrol tank and keep properly
LH RH 0.7
Pistol grip PNR Socket set
6 Remove rear seat. Clean Portion Below seat by brush
0.2 Brush
7 Drain engine oil. Confirm Qty / Quality OR eng Oil
LH 1.3
Pistol grip PNR Socket set
Cloth Oil Disposer, Air Gun
Periodic Service SOP
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 14 of 32
Sr. No.
Description
Position of Tech. w.r.t. Vehicle LH
SMM
Position of Tech. w.r.t. Vehicle RH
SMM GP Tools Sp. Tol.
PNR
PNR & its Attac
Consumables
M & T / Serv. Shop Equipments
8
Take Clean marked vessel to measure oil drain. Start bike for 8-10 seconds & switch Off. Drain oil removing drain plug Refer to SA if less than 900 ml.
0..5
9 Clean air filter. (Replace - if necessary)
RH 3
Pistol grip PNR Socket set
Filter Cleaning Stand, Cloth, 20W 40 Oil
10 Drain carburettor (Overhaul if required)
LH 1.3 RH
Head Screw Driver Nylon Brush Plastic Tray
Float Gauge
Cloth, Kerosene
11 Check accelerator & adjust
LH 0.4 OE spanner set
12
Remove RHS plug cap & remove water inside sleeve by Compressed air. Remove both plugs & set Gap (every Service) Replace Spark Plugs at interval of 20,000kms
LH 0.5 RH 0.5 Plug Spanner
Pistol grip PNR Socket set
13 Check & Adjust Tappet clearance.
10.4
14
Check LH side important fasteners and tight a. Side bolts of front fork b. Engine foundation bolts c. Side stand d. RSA top & bottom nuts
LH 0.6
OE spanner set, Ring spanner set
Pistol grip PNR Socket set
15
Remove Front Sprocket cover. Clean inside of cover by pressurized water. Dry the cover by compressed air, Remove the dust/dirt surrounding small sprocket by Screw drive/Blade & clean to specs.
LH 3.0 Brush G. P. tool
kerosene
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 15 of 32
Sr. No.
Description
Position of Tech. w.r.t.
Vehicle LH
SMM
Position of Tech. w.r.t.
Vehicle RH
SMM GP Tools Sp. Tol.
PNR PNR & its Attac
Consu-mables
M & T / Serv. Shop Equipments
16
Clean Chain with kerosene/Oil by nylon brush. Dry the chain.lubricate with 90 grade oil .Spray "OKS" on chain. Adjust the Chain to specs.
3.0 Brush Kerosene
17 Check & adjust rear brake for smooth working
0.5
18 Check for mud on caliper pads ,clean.
0.1
19
Check for rear damper play by rotating rear wheel. Remove wheel, replace damper if play observed.
0.1
20 Check and Adjust rear tyre air pressure
Fr Rh. 0.4 REAR RH
0.4 Air gun Pencil Type Pressure Gauge
21 Checks for play in rear sprocket Nut- Re tighten if required.
LH 0.2 Spanner
Pistol grip PNR Socket set
22
Check Battery, top up with Distilled Water. Clean terminals & apply Petroleum Jelly. Rout cables properly & fit terminal caps properly. Recharge battery if required
RH 1.8
OE spanner, Screw driver
Electrolyte, Petroleum jelly, Cotton waste
Multi Meter, Hydrometer, Battery Charger
23
Check Air pressure-10k Pump in nitrox to space (7.5kg/cm2) with help of pump.
LH 1 RH 1
24
Clean oil strainer. (Replace if required) After 1 year or 10000km whichever is later, clean centrifugal filter at 10.000 kms
RH
6" Comb. Pliers, Ring Spanner Set
Oil 20W50, Cloth
Measuring jar 1 liter, Funnel Oil dispenser
25 Check clutch & adjust RH 0.3 OE Spanner Set
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
31 Check for leakage, spongy feeling. Replace kit if required.
0.2
32
Remove fork pipe tubes, drain oil Clean pipe inner with kerosene & then refill new oil from Company supplied bottle (320ml/tube).
32
33 Check / Adjust front tyre air pressure
FRONT 0.4 Pencil type Pressure Gauge
34 Check & adjust steering RH 0.8 Ring Spanner Set
35
Check RH side important fasteners and tight A. Engine foundation bolts B. Front axle nut C. Side bolts of Front fork D. Handle bar bolts E. RSA top & bottom nuts F. Swing arm axle nut G. Silencer protective cover screws / bolts H. Rear view mirror
RH 1.3
OE Spanner Set, Ring Spanner set
Pistol Grip, PNR Socket Set
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 17 of 32
Sr. No.
Description
Position of Tech. w.r.t.
Vehicle LH
SMM
Position of Tech. w.r.t.
Vehicle RH
SMM GP Tools Sp. Tol.
PNR PNR & its Attac
Consu-mables
M & T / Serv. Shop Equipments
36
Lubricate as per lubrication Chart a. Clutch lever b. Pillion foot rest c. Center stand d. Side stand.
LH RH 0.8 Oil can
20W50 Oil, Graphite, Grease, Cloth
37 Refit RH, LH side covers, Seats, Petrol tank assly.
LH RH 0.5
Pistol Grip, PNR Socket Set
38
Blow Compressed air in petrol tank drain pipe.if water traces found in pipe Remove tank. Check drain pipe pinching & Check spring position. Refit the pipe properly. Clean the Cavity below. Cap with clean cloth.
2.0
39 Ensure all lubrication points are Covered as per lubrication chart.
0.3
40
Check electrical couplers of all sensors a. Engine
temperature sensor b. Oil level & temperature
sensor c. Air filter IR sensor
LH 0.35
41
Check RPM meter, Speedometer, Odometer & Trip meter for proper functioning & Correct if required
FRONT 0.5
42
Start vehicle, Check operation of electrical like -a. Check all electrical switches b. Head light c. Tail light d. Brake light e. Horn f. Speedometer, Odometer, Pass, Parking light g. Side indicators, Front and Rear both sides h. Side stand indicator i. Fuel indicator
RH REAR RH/RR FRONT RH/LH
0.95
Philips Screw Driver Ring Spanner Set Comb. Pliers
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 18 of 32
Sr. No.
Description
Position of Tech. w.r.t.
Vehicle LH
SMM
Position of Tech. w.r.t.
Vehicle RH
SMM GP Tools Sp. Tol.
PNR PNR & its Attac
Consu-mables
M & T / Serv. Shop Equipments
43 Tune engine & carburettor LH 2 8" Small connector
44 Study job card & verify work
1
45 Lower the lift. 0.3
46 Take out & park the vehicle
0.5
47 SUB TOTAL 16.3 16.55
48
Carry out any additional work as indicated by the customer or as required
5 5
49 TOTAL TIME 21.3 21.55
50 Test ride of the vehicle - if required and park
1.5 To be done
by Expert
51 Clean the vehicle at the time of delivery
1
To be done by
Delivery boy
Total time taken for Periodic SOP 33 Minutes approximately.( except major maintenance jobs)
In a shift of 480 minutes, One technician can do 15 Vehicles Periodic SOP comfortably.
In a shift of 480 minutes, 23 Vehicles per Bay per Day can be achieved comfortable with
1 Bay, 2 Technician working.
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 19 of 32
AAnnnneexx -- 99
During scheduled periodic services & after warranty period while customer avail services, one should follow the given below maintenance chart for carrying out recommended job elements. Attending specific element at specific period/kms and enable consistent performance of the vehicle. SAs should explain & educate customers on this.
RECOMMENDED FREQUENCY Whichever comes first
Initial Subsequent
KMS. 500-750
2,500 kms. Every 2,500km SN Operation
OR
Day 30-45 240 days from date
of sale Every 75 days
1 Servicing P P P P
2 Idle speed / CO % C,A C,A C,A C,A C,A
3 Engine oil (SAE 20W50 of API SJ or SL+JASO MA) R R Every 5000 kms
4 Valve tappet clearance C,A C,A Every 5000 kms
5 Oil strainer / Centrifugal filter CL Every 10000 kms
6 Air cleaner element CL CL CL CL CL
7 Air cleaner element* R -Every 15000 kms
8 Carburetor draining D D D D D -Every Service
9 Carburetor O/H cleaning, adjustment
Every 10000 kms if required.
10 Fuel system leakage C C C C C, R - if required
11 Fuel pipes
R - Every two years./20000kms
12 Air breather tube R - Every one year
13 Spark plug gap CL,A,C CL,A,C CL,A,C CL,A,C R - Every 15000 km.
14 Battery electrolyte level C C C C Every service
45 Rear wheel rubber shock damper R -Every 10,000 kms.
46 Rear sprocket fasteners T T -Every 5,000 kms.
47 Auto choke functioning C C C C C - Every service
48 Front brake lever play C,A C,A C,A C,A
49 Oil cooler pipes C,R C,R C,R C,R C-Every service
50 Lubrication of gear starter clutch L L-Every 5,000 kms.
51 Clutch, Accelerator cable R -Every two years
52 Master cylinder cup and dust seal R -Every two years
53 Caliper piston and dust seal R -Every two years
54 Front brake hose R -Every two years
55 Starter clutch bush kit R -Every 15000 kms.
56 Clutch switch cleaning C Every 5000 kms.
57 Brake fluid change C - Every Month, R-Every 20000 kms. or once in a
year
A - Adjust ; CL-Clean ; C - Check L - Lubricate; T – Tighten ; R- Replace
Note: Parts / Lubricants to be replaced as per Periodic Maintenance and Lubrication Chart are mandatory and the same are chargeable to customer.
Engine Oil
Model Grade Quantity
Pulsar 220-F CC SAE 20W40 of API ‘SJ’ or ‘SL’ + JASO ‘MA’ Grade or Superior Drain & Refill = 1000 ml. Engine Overhaul = 1100 ml.
Note:-Warranty limit:- 2 years or 30,000 kms.( Whichever occurs earlier). 4 Free Services & 9 Paid Services for warranty remains valid.
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 21 of 32
Critical parts list for maintaining customer satisfaction : WM to review the stocks every month start/mid month.Maintaining bare minimum level of all these parts is very essential from customer satisfaction point of view. Service engineer to audit few parts from the list updated by spares manager.
SR.No
Description Min level
P-220 SR.No Description Min level
P-220
1 Cylinder head 2 DK101607 54 Headlight Assembly 2 DK201056
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 23 of 32
AAnnnneexx -- 1122
Frequently asked questions by customers at service reception : These questions are posed by customers at the service stations. Everybody from your dealership need to give the same answer.Pl read these answers carefully and start speaking in one language.
���� Engine is overheating? - heat being felt at legs. ���� The engine mounting orientation on Pulsar DTS-i is vertical. When vehicle is running, the cooling air draught is getting directed from front side. That cool air picks up the heat from engine and cools it down. Then it flows on driver's legs.
The more the hot air the driver feels, more heat has been picked up by air, thus giving better engine cooling. Nothing to worry about this, Engine is having additional oil cooling too. If the engine is really overheating you would get an indicator on speedometer. You would just get check spark plug colour which would indicate us safely about engine health. Nothing would happen to engine once that confirmation is over. Do not worry; we are here to take care of any issue.
���� Rear brake not urgent on Pulsar 220,inspite of having disc brakes. ���� Both the brakes are to be used while braking for perfect and safe braking.. The front disc brake is urgent and can be used for dead stopping during emergency. If bajaj auto can make the front brake that urgent, the rear one can as well be made easily that way. However it would result in to skidding of the vehicle, as rear wheel is having traction. Hence rear brake has been toned down slightly as a safety precaution. (Mechanic has to confirm that the brake disc pads are not worn out, do not carry oil, water, tyres are not worn out
and the braking effectiveness is as like any other new vehicle) ���� Engine noise level is going up after a long drive of 35 + kms. ���� To increase fuel efficiency, one has to reduce friction inside the engine.
Pulsar engines have been provided with roller rocker arrangement inside cylinder head to reduce friction. After long drive, when metallic parts expand, the noise level too goes up. While the film of lubrication oil takes care of friction, noise level builds up slightly. Hence nothing to worry about noise level post prolonged drives. No harm would happen to your engine.
���� Gear shifting neutral finding is difficult when standing in standstill position at signals. � Since this is a constant mesh gear box, without moving the wheels slightly -the gear dogs may not get
engaged. Hence it is important to rock the wheels slightly to facilitate shifting down to neutral. (technician has to confirm himself that the gear shifting is not hard, do not have clutch drag etc before explaining
this to customer. use check list for confirming all parameters) ���� Fuel gauge is not accurate ? Does not show litre by litre. � The reading which gauge is suppose to show is in three stages Behalf and Full.(details given in O&M) Its an indicator and can not be as precise as is expected.
���� Can I use higher- better grade of oil ? � As long as it meets the specification as given by BAJAJ auto. (API JASO MA) 20 W50/SG-SL grade. Anything above this can be used.
Frequently Asked Questions
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 24 of 32
AAnnnneexx -- 1133
���� There is a peculiar noise from engine told by mechanic as Knocking ? � The Pulsar engine employees DTSi technolodgy.The two spark waves from spark plugs collides with each other
and that crates a noise ,being perceived as combustion noise. This noise level do not have any effect whatsoever on engine performance and noise.Just
���� Can I use accessories like remote control, imported air filters, add on horns etc? � All the parts related to engine and electrical parts are designed to certain specs. Changing/modifying any part
would affect the performance. Hence we do not advise fitment of such parts and warranty would also stand negated in all such cases. Hence its better
Frequently Asked Questions Questions related to Warranty
���� Why parts like clutch plates, chain-sprockets, steering races, timing chain, brake shoes etc are not
covered under warranty ? � These are the parts which are prone to wear and tear due to vehicle usage, external factors. The very fact
that they have lasted long up to 10000 kms + do suggest that there was no manufacturing defect to start with. If they had failed now it is something to
���� Why only block piston and crankshaft given under fuel adulteration claims? � 1. Component failure due to adulterated fuel is not a manufacturing defect.
2. Engine manufactured for sustaining adulterated fuels would cost too heavy on customer's products. 3. Since this is not a manufacturing defect, can not be covered under warranty. 4. However since this is an accident (use of an adulterated fuel), Bajaj auto and its dealers are ready to contribute and help out customer. All the parties should share the cost of repairs. Bajaj auto would give 40 % cost. Customer would give 33 % and dealer would charge 50 % labour and forego his spare parts discounts. The dealer is supposed to save and reuse certain components to reduce cost of repairs. Thus earlier burden of Rs 7000 to customer would go down to @ 3000. Since this is not a genuine manufacturing defect it would not be covered at the time of a second time failure. Entire automobile fraternity to raise this issue with concerned Government officials. The calculation details of reimbursement are given in the sheet attached. Create the awareness amongst customers regarding proper use of fuel/fuel additives and consequences of bad fuel quality.
���� Why Battery/tyres are not given by selling dealer under warranty? � World over the policy of warranty of proprietary parts is the same. They are warranted by respective
manufacturers. They are experts in analyzing the failures and have special equipments for checking the parts. Further the Batteries can not be transported due to environmental factors. ���� Why the alloy wheel breakage is not covered under warranty ? � Alloy wheels which are die casted have been designed and certified by ARAI for all normal usage conditions. They would crack under extreme operating conditions like heavy impacts. Since heavy impacts are an accident, this will have to be covered under insurance. The run out also can not get developed after usage as like spoked wheels.
Hence only paint defect can be covered under warranty - by completely repainting the part. No replacement is required here too.
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009
Page 25 of 32
���� Why the part as failed on my vehicle so early - why cant you replace complete vehicle ? � The vehicle is manufactured by using 4 Ms.men.machine,material and method. Something can go wrong in rare
case. The automobile is not a stationary machine like many other consumer durables. To cover up any manufacturing lapse the warranty is given by Bajaj auto. We sincerely apologies for this to have happened on your vehicle. But the faulty part replacement would restore the vehicle performance. We are equipped with, trained to carry out those repairs. Since the vehicle is an assly of so many parts, complete replacement is not a logical solution for this defect removal. Further the change of vehicle is not permitted by RTO,once registered. However we guarantee the optimum performance of your vehicle and we are committed for that.
���� I should get all modified parts fitted on my old vehicle - why not ? � Products are being continuously modified by BAJA auto for enhancing performance. This is a way of life.
However this does not mean that all the modifications need to be passed on to all consumers. Neither has it happened in any other industry.
���� Why the warranty is not extended and applicable for the part replaced now ? � When the vehicle was sold to you the contract of warranty was for 2 years post sale of the vehicle. The warranty is
not individually specified for individual parts. Hence it’s not possible to extend the warranty. However if failure happens on same part again
���� Why warranty seizes if all free/paid service schedules is not maintained ? � Periodic maintenance care is extremely important for a moving machine line an automobile. If vehicle is not
maintained/serviced prudently as specified by manufacturer, the performance would go down drastically. That may cause few premature failures which c
���� Why the life of a component is so less ? (Sprocket - 13000 kms ?,clutch plates - 17000 kms,Drive chain - 16000 kms ?)
� Apart from material strength, the life of wear and tear items is dependant upon the maintenance care/driving
pattern in which the vehicle is running. A prudently maintained/driven vehicle would give thrice the life of a part as compared to badly driven,bad
Enclosure to Service New Product Bulletin ‘NP : 12 ’ dated 23nd June 2009