Manpower Survey Online (MSOL) - Ministry of Manpower · Manpower Survey Online Labour Force Survey 8 FIND MY SURVEY This is to link you to the survey(s) which you have been selected

Manpower Survey Online

Labour Force Survey

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Manpower Survey Online (MSOL)

Labour Force Survey User Guide


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Table of Contents

1. LOGGING IN TO MSOL ............................................................................................................................................ 3

1.1. LOGIN BY SINGPASS ............................................................................................................................................ 4

SURVEY LIST DASHBOARD: LAUNCH SURVEY ........................................................................................................ 6

SURVEY LIST DASHBOARD: GRANT ACCESS ........................................................................................................... 7

FIND MY SURVEY ................................................................................................................................................... 8

ERROR MESSAGES IN MSOL LOGIN ....................................................................................................................... 9

ERROR MESSAGES IN FIND MY SURVEY............................................................................................................... 11

ERROR MESSAGES IN GRANT ACCESS LIST .......................................................................................................... 13

1.2. LOGIN BY SURVEY USERNAME/ID .................................................................................................................... 15

1.3. LOGIN BY ADDRESS ........................................................................................................................................... 15

2. CHANGING PASSWORD FOR FIRST LOGIN ............................................................................................................ 16

3. WELCOME ............................................................................................................................................................. 17

4. CONTACT INFORMATION ..................................................................................................................................... 18

5. MEMBER LIST........................................................................................................................................................ 19

6. SURVEY QUESTIONNAIRE ..................................................................................................................................... 20

7. PAGE NAVIGATION IN SURVEY QUESTIONNAIRE ................................................................................................. 21

8. ERROR NAVIGATION IN SURVEY QUESTIONNAIRE ............................................................................................... 22

9. SUMMARY ............................................................................................................................................................ 24

10. COMPLETED SURVEY ............................................................................................................................................ 25

11. SURVEY QUESTIONNAIRE – NEXT HOUSEHOLD MEMBER ................................................................................... 26

12. COMPLETED SURVEY – LAST HOUSEHOLD MEMBER ........................................................................................... 27

13. ACKNOWLEDGEMENT PAGE ................................................................................................................................ 28

14. PRINTER FRIENDLY ............................................................................................................................................... 29

15. CHANGING YOUR EXISTING PASSWORD .............................................................................................................. 30

16. BROWSER SETTINGS ............................................................................................................................................. 33

The Manpower Survey Online System (MSOL) enables survey respondents to submit their information securely via the Internet for national surveys conducted by the Manpower Research

and Statistics Department, Ministry of Manpower.


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1. LOGGING IN TO MSOL

Log in to MSOL at http://stats.mom.gov.sg/mrsd/hse with the Username and Password indicated in your notification letter.

http://stats.mom.gov.sg/mrsd/hse


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1.1. LOGIN BY SINGPASS

System will direct you to the SingPass website. Please enter your SingPass ID and Password. Click “Login”.

Please enter OTP from your mobile SMS and click “Submit”.

If you encounter any login issue regarding SingPass, please refer to SingPass “Contact Us” page at https://www.singpass.gov.sg/singpass/common/contactus

https://www.singpass.gov.sg/singpass/common/contactus


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For first login, the system will display “Find My Survey” screen to link you to the survey which you have been selected to do. Please enter the Survey Username/ID or Address indicated in your notification letter and click “Next”.

System will prompt you to enter the password that is printed on our notification letter. Thereafter, system will prompt you to change to your preferred password. [If you have previously used non-SingPass login and have now switched to using SingPass] For such case (you could have entered their contact information or partial survey information), please enter the changed password and click “Next”.


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You will be directed to the Welcome page which displays the Survey List Dashboard.

SURVEY LIST DASHBOARD: LAUNCH SURVEY

It shows the list of active Survey(s) which you have been selected. Click on “Launch Survey” and you will be routed to Respondent Contact Information page.


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[Respondent Contact Information]

SURVEY LIST DASHBOARD: GRANT ACCESS

Grant Access allows the household member who logged in via SingPass to give access to another 5 members to log into the specific survey using their individual SingPass. Click on the “Grant Access” button and you will see the Grant Access List screen. Enter “NRIC/FIN” and “Name” of the Member(s). Click “Continue” to update the access for the particular survey selected. Note that Grant Access is only applicable to respondents logging in via SingPass.


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FIND MY SURVEY

This is to link you to the survey(s) which you have been selected to do. Below the Survey List dashboard, you will see “If the survey that you have been selected to do it not in the list above, please click on Find My Survey”. Click on “Find My Survey” link to associate your Survey(s). To associate by Survey Username/ID, please select “Survey Username/ID” and enter the required fields. Click “Next”.

To associate by Address, please select “Address” and enter the required fields. Click “Next”.


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System will prompt you to enter the password that is printed on our notification letter. Thereafter, system will prompt you to change to another password. For such case (Respondent could have entered their contact information or partial survey information), please enter the changed password and click “Next”.

ERROR MESSAGES IN MSOL LOGIN

Once login via SingPass, you will not able to login by other option. The system will prompt “If you have logged in via SingPass previously, please continue to use SingPass to login.”


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If the Address is matched to more than one username (2nd Household) of a survey, system will prompt “Please use Username to login”.


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ERROR MESSAGES IN FIND MY SURVEY

If Survey Username/ID or Address is blank, system will prompt to enter the required fields.

If Survey Username/ID already exists in the Survey list, prompt “Sorry, you have already linked to this survey.”


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If system is unable to find the Survey Username/ID or Address, it will prompt “Sorry, we are not able to retrieve any survey with the provided Username or Address.”


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ERROR MESSAGES IN GRANT ACCESS LIST

If Main User Name is blank, system will prompt “Please enter Name” when clicked “Continue” button.

If input partial details in Grant Access List, system will prompt to enter the required fields such as “Name/valid NRIC”.


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If enter duplicate NRIC/FIN(s) in Grant Access List, system will prompt “Duplicated NRIC/FIN”.


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1.2. LOGIN BY SURVEY USERNAME/ID

Please enter the Survey Username/ID and Password as indicated in your notification letter. Click “Login” button. System will prompt to change to your preferred password. Please refer to the instruction “Changing Password for First Login”.

1.3. LOGIN BY ADDRESS

Please enter the Address as indicated in your notification letter. Click “Login” button. System will prompt to change to your preferred password. Please refer to the instruction “Changing Password for First Login”.


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2. CHANGING PASSWORD FOR FIRST LOGIN

For security reasons, you will be required to change the password upon successful first login.

Password requirements:

At least 8 characters

At least one alphabet and one numeric

Is case-sensitive

Do not begin or end password with a space

Do not use special characters such as: !@#$%^&()~`-=_+[]\{}|:";',./<>?

Your new password cannot be the same as any of your previous three passwords.

Only allow to change once every 24 hours.


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3. WELCOME

Upon login, you will be presented with the Welcome Page. Click Begin Survey to proceed.


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4. CONTACT INFORMATION

At the Contact Information Page, please provide us with your Name and Contact information. Then click Continue to proceed.


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5. MEMBER LIST

You will arrive at the Member List Page where you need to fill in the Name, NRIC and select the

Relationship to Head of Household for all members before you can Start Survey for the Head.


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6. SURVEY QUESTIONNAIRE

Fill in the survey questionnaire. Click Continue to continue with the next page of the survey questionnaire until you see the Summary page.

Tooltips

Tooltips are included to explain some of the terms used. To view the respective tooltip’s message, move your mouse over the blue-circled question mark.


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7. PAGE NAVIGATION IN SURVEY QUESTIONNAIRE

These are the common navigation and action buttons within the survey:


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8. ERROR NAVIGATION IN SURVEY QUESTIONNAIRE

MSOL is equipped with validation checks to guide you when filling in the survey questionnaire. Error or Alert messages will be shown upon clicking Continue, if MSOL detects any irregularities.

These are the different types of messages that you might encounter:

MSOL will prompt an Error message in RED when a compulsory field is left blank or the value entered is incorrect. You have to correct your responses, before you can navigate to the next page.

Error Messages


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MSOL will prompt an Alert message in MAROON when an answered field requires verification.

Click Amend to change your response(s).

Click Continue if you have verified and wish to retain your existing response(s).

Alert Messages


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9. SUMMARY

When you have completed all questions for a household member, a Summary of the responses will be displayed. Click Finish to complete the survey for this household member.


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10. COMPLETED SURVEY

Click Next Member to continue with the survey questionnaire for the next household member or Edit Survey to amend responses for current household member.

Note:

You are required to fill in all the household member’s information in order to complete the entire survey.


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11. SURVEY QUESTIONNAIRE – NEXT HOUSEHOLD MEMBER

Continue to fill in the survey questionnaire for the next member until all household members’ information is provided.


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12. COMPLETED SURVEY – LAST HOUSEHOLD MEMBER

When you have provided survey information for all household members, the Submit button will appear in the Completed Survey screen for the last completed member. Click Submit to submit the completed survey.


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13. ACKNOWLEDGEMENT PAGE

If your submission is successful, you will see an acknowledgment page.

You may print your survey responses or the acknowledgement page for your reference.


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14. PRINTER FRIENDLY

You may click Print to print a copy or Save to save a copy of the survey information provided.


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15. CHANGING YOUR EXISTING PASSWORD

It is important to use a strong password and change your password regularly to ensure that your personal data is safe and secure.

Please refer below for the steps to change your existing password:

1. In Welcome page or Contact Information page, the ‘Change Password’ link will appear at top right of the screen.

Welcome Page


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Contact Information Page

2. Click the ‘Change Password’ link and the Change Password dialog box open


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3. (A) Type your new password into New Password field

(B) Type confirm new password into Confirm New Password field.

(C) Click the “Save” button to proceed.

Note: Please note these guidelines when setting your password:

At least 8 characters

At least one alphabet and one numeric

Is case-sensitive

Do not begin or end password with a space

Do not use special characters such as: !@#$%^&()~`-=_+[]\{}|:";',./<>?

Your new password cannot be the same as any of your previous three passwords.

Only allow to change once every 24 hours.

4. After your new passwords have been verified, a pop up message: ‘Your password has been updated successfully. Please remember your new password for subsequent login.’


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16. BROWSER SETTINGS Hardware Works best for devices with internet access and support any of the following

operating systems: - Windows 7 with SP1 - Windows 8.1 - Windows 10

Screen Resolution

Best viewed with 800 x 600 display resolution or higher

Browser Requirements1

Support Microsoft Internet Explorer (IE) Version 11 Enable JavaScript / Cookies / Pop-up and set up TLS

Our application works best with the above-mentioned browsers and settings. Otherwise, the application

may not function properly resulting in difficulty in logging in, password reset problems and failure in

getting warning messages such as concerning session expiry.etc.

Before accessing Manpower Survey Online System (MSOL), user should ensure that JavaScript and cookies are enabled, Pop-up Blocker is turned off and TLS are set.

This guide illustrates the steps of enabling JavaScript and cookies, turning-off Pop-up Blocker and setting the TLS.


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Browser Requirements – Microsoft Internet Explorer

1. Enable JavaScript

1.1 Open Internet Explorer, go to Tools menu and select Internet options.

1.2 Internet Options window will appear on screen. Select Security tab. Internet

icon is selected by default.


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1.3 Then click Custom level. If you do not have to customise your Internet security

settings, click Default level.

1.4 In Security Settings window, scroll down to Scripting - Active scripting option,

select Enable and click OK.


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1.5 Once you are back at the Security tab, click Apply, then OK.


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2. Enable Cookies (Original Settings by IE)

Please adopt one of the two options below to configure the Pop-up Blocker settings.

Option A: Accept First and Third-party Cookies



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2.2

Select Privacy tab and click Advanced.

2.3 Under First-party Cookies and Third-party Cookies, select Accept.


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Option B: Allow cookies for a list of allowed websites


2.5 Select Privacy tab and click Sites.


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2.6

In the Address of website to allow box, type the address (or URL) of the website you wish to allow cookies from, click Allow and then click Close.


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3. Enable Pop-up

Pop-up Blocker is turned on in Internet Explorer by default. To change the pop-up window settings, please adopt one of the two options below.

Option A: Turn off Pop-up Blocker

This option will disable pop-up web browsers for all websites.

3.1 Open Internet Explorer, go to Tools menu, look for Pop-up Blocker and select

Turn off Pop-up Blocker.


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Option B: Allow Pop-ups for a list of allowed sites

This option will enable pop-up web browsers for MSOL website only.

3.2 Open Internet Explorer, go to Tools menu, look for Pop-up Blocker and select Pop-up Blocker settings.

3.3 In the Address of website to allow box, type the address (or URL) of the website you wish to see pop-ups from, click Add and then click Close.


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4. Set up TLS (Original Settings by IE)


4.2 Select Advanced tab and scroll down to the Security section. Ensure that all TLS

versions are checked.

Manpower Survey Online (MSOL) - Ministry of Manpower · Manpower Survey Online Labour Force Survey 8 FIND MY SURVEY This is to link you to the survey(s) which you have been selected

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