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Managing Webex Meetings Guide for Cisco Webex Meetings
ServerRelease 4.0First Published: 2019-05-01
Last Modified: 2020-04-03
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C O N T E N T S
Get Started 1C H A P T E R 1
Video-Centric Experience for Meetings 1
Full-Screen Video Layouts 5
Floating View 6
Active Speaker View 6
Active Speaker and Thumbnail View 7
Grid View 8
Switch Between Video Layouts 9
Full-Screen Layouts and Content Sharing 10
Host a Cisco Webex Meeting—Quick Reference 13
Notes, Meeting Minutes, and Closed Captions—Quick Reference
15
Manage Audio 17C H A P T E R 2
Connect to Audio 17
Get a Called at a Different Number 18
Adjust Your Microphone and Speaker Volume 18
Mute or Unmute 19
Manage Video 23C H A P T E R 3
Stop and Start Your Video During a Meeting 23
Switch Cameras During a Meeting 24
Increase the Brightness and Contrast for Your Video 25
Select Who You Want to Focus on in a Meeting 26
Select the Focus for the Main Video 27
Select the Focus of the Thumbnail Video 29
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Manage Your Meeting 31C H A P T E R 4
Start a Poll—Windows 31
Start a Poll—Mac 33
Start a Poll—Quick Reference 34
Record a Meeting 36
Admit Participants Waiting in Your Personal Room Lobby 37
Lock Your Personal Room Meeting 38
Share Content 41C H A P T E R 5
Share Your Content 41
Share Multimedia Content in the Multimedia Viewer 42
Allow Participants to Annotate Shared Content 43
Draw an Annotation 45
Move an Annotation 45
Troubleshooting 47C H A P T E R 6
Run a Problem Report in a Webex Meeting 47
Use Health Checker 49
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Contents
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C H A P T E R 1Get Started
• Video-Centric Experience for Meetings, on page 1• Host a Cisco
Webex Meeting—Quick Reference, on page 13• Notes, Meeting Minutes,
and Closed Captions—Quick Reference, on page 15
Video-Centric Experience for MeetingsWe’ve made your meetings
more engaging bymaximizing the space for video collaboration.Meet
face-to-faceand see colleagues’ expressions as if you’re sitting at
the same table.Figure 1: Video Centric Layout
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You also have more control of who and what you see using new
video and video + sharing layouts. Lockfocus on one person, keep
content and video views side-by-side, or move panels to another
monitor. Choosewhat works best for you.Figure 2: Video Layouts
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Figure 3: Share Content
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Figure 4: Video + Share Content
We’ve also centralized the essential meeting controls, like
Mute, Share, or Record. The controls hide whenyou’re not using
them. Just move your cursor to make them reappear.
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Figure 5: Meeting Controls
Full-Screen Video LayoutsIf there are more than two participants
in a meeting, you can switch between three different video
views:
• Active speaker view
• Active speaker and thumbnail view
• Grid view
There are advantages to using each of these video layouts. You
can change views at any time depending onthe number of active
speakers and the total number of participants in your meeting.
The Floating view allows you to make the view of the other
speaker full-screen. Select at the top rightof the screen.
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Get StartedFull-Screen Video Layouts
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Floating ViewFloating view gives you control of where to
position your other panels—like participants or chat—in relationto
the video panel. You can even move them to a second monitor or
resize them.
Active Speaker ViewActive speaker view displays a full-screen
video of whoever is speaking. This video layout is useful
forone-on-one conversations or when you're meeting with only a few
others. Active speaker view is the video-onlylayout that is used in
meetings between two people.
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Get StartedFloating View
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Active Speaker and Thumbnail ViewActive speaker and thumbnail
view displays whoever is speaking in the primary video, and up to
five thumbnailvideos of other participants. This video layout is
useful when you intend to focus on the active speaker, butstill
want to see the other participants' videos. Active speaker and
thumbnail view is the default video-onlylayout.
The sort order of the thumbnail videos is based on who has the
host and presenter roles, who has spoken mostrecently, who is
showing their video, and alphabetical order. Participants who spoke
most recently appearfirst, followed by participants who are sending
their video.
You can adjust which participants you see in the thumbnail
videos by selecting the Next Videos and
Previous Videos icons.
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Get StartedActive Speaker and Thumbnail View
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Grid ViewGrid view allows you to see up to 25 participants at
the same time. This video layout is useful when you wantto divide
your attention among multiple speakers or want to collaborate with
a larger group of participants.
The sort order of the thumbnail videos is based on who has the
host and presenter roles, who spoke mostrecently, who is sending
their video, and alphabetical order. Participants who spoke most
recently appear first,followed by participants who are sending
their video.
If there are more than 25 participants, you can adjust who you
see by selecting the Next Videos and
Previous Videos icons.
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Get StartedGrid View
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Switch Between Video LayoutsIn a meeting, there are three
different video-only layouts: Active Speaker and Thumbnail View,
Active SpeakerView, and Grid View. If there are more than two
participants, you can choose between these three views.
You can also select the Floating Layout. Floating Layout is a
fullscreen mode if you're in a meeting with onlyone other
participant. If you're in a meeting with multiple participants,
Floating View allows you to move andresize the panels.
Procedure
Step 1 To change the view, select the Active Speaker and
Thumbnail View or the Floating View icon at the top rightcorner of
your screen.
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The default layout is the Active Speaker and Thumbnail View, but
the icon changes to reflect thelayout you're currently using.
Note
Step 2 The section menu expands, and then you can select a
different view.
• To use the Active Speaker View, select
• To use the Active Speaker and Thumbnail View, select
• To use the Grid View, select
Full-Screen Layouts and Content SharingWhile sharing content,
you can switch between three different full-screen layouts:
• Active Speaker and Thumbnail View
• Side-by-Side View
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• Floating View
There are advantages to using each of these video layouts. You
can decide which layout to use depending onthe number of active
speakers and the total number of participants you expect in your
meeting.
The maximum number of participants that can connect to a meeting
with high definition video quality is 1,000and with standard video
quality it's 1,000.
Note
Active Speaker and Thumbnail View
In Active Speaker and Thumbnail view, the focus shifts to the
shared content when someone starts sharing.
Side-by-Side View
The Side-by-Side View allows you to view the shared content next
to the videos of participants.
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Floating View
The Floating View allows you to resize or move panels around
shared content, even to a second monitor.
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Host a Cisco Webex Meeting—Quick ReferenceIt can be helpful to
have a quick reference sheet when hosting a meeting in Cisco Webex
Meetings. At aglance you can see best practices for interacting
with attendees, meeting basics, and more.
TheMeeting window lets you do the following:
• Manage all aspects of the meetings.
• Chat, send video, share information, and interact with
participants.
ActionTask
On the meeting control strip, selectMore options >Invite and
Remind, and enter the requestedinformation.
Invite people to a meeting in progress
Select Participant > Entry and Exit Tone.Turn off participant
entry and exit beeps and tones
• Tomute everyone as they join the meeting, selectParticipant
>Mute on Entry.
• To mute or unmute everyone but you, selectParticipant >Mute
All.
• To mute someone specifically, selectParticipant >Mute or
Unmute.
Mute participant microphones
SelectMeeting >Welcome Message.Edit a welcome message
On the meeting control strip, select Recorder.
Pause and resume the recording asnecessary, rather than stopping
andrestarting recording, to avoid creatingmultiple recording
files.
Tip
Record your meeting
Review the list of people waiting to join and choosewho to
admit:
• To admit individual people select the check boxnext to their
names and select Admit.
• To admit everyone who's waiting, select theSigned In check box
and select Admit.
Let someone into your Webex Personal Room
Right-click the name in theParticipants list and
selectRename.
Rename a call-in user
Right-click the Participants title and select SoundAlerts.
Edit sound alerts
Right-click the Chat title and select Sound Alerts.Edit the
sound that plays when someone enters a chatmessage
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ActionTask
Select Participant > Assign Privileges, and thencheck or
uncheck the appropriate option.
Grant or remove privileges (must be current presenter)
Drag the Webex ball to the next presenter.Make someone else the
presenter
Right-click the name or thumbnail and selectChangeRole to >
Host.
Make someone else the host
Select your name in the Participant list, then selectParticipant
> Reclaim Host Role, and enter therequested information.
Reclaim the host role
Right-click the name in theParticipants list and
selectExpel.
Remove a participant from a meeting
SelectMeeting > Lock Meeting.
This option prevents anyone from joiningthe meeting, including
those who wereinvited but haven't joined yet.
Note
Lock meeting access
SelectMeeting > Unlock Meeting.Unlock meeting access
SelectMeeting > Information or click the Meetinginformation
icon in the upper left corner.
Get information about a meeting in progress
On the meeting control strip, select Leave .Leave a meeting
On the meeting control strip, select Leave and thenconfirm you
want to end the meeting.
End a meeting
Select File > Send Transcript, enter the
requestedinformation, and send the email.
If you saved them during the meeting, youcan also attach:
Note
• Shared documents
• Chat
• Poll questionnaire
• Poll results
• Public notes or closed captions takenor published during the
meeting
The transcript does not include audio-onlyparticipants.
Send a meeting transcript email
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Get StartedHost a Cisco Webex Meeting—Quick Reference
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Notes, Meeting Minutes, and Closed Captions—QuickReference
There are some things to keep in mind before you start managing
and taking notes:
• If all participants are allowed to take notes, they cannot
publish their notes to others during the meeting,but they can save
them.
• A single note taker can publish notes at any time during the
meeting or can send a meeting transcript toall participants.
• A closed captionist can publish captions in real time during
the meeting and can also send a transcriptcontaining the captions
to all participants.
ActionTask
On the Participants panel, right-click the participant,and then
select Change Role To > Note Taker.
A pencil indicator appears to the right of theparticipant's
name.
Designate a note taker
On the Participants panel, right-click the participant,and then
selectChangeRole To >ClosedCaptionist.
A closed caption indicator appears to the right of
theparticipant's name.
Designate a closed captionist
In the meeting window, selectMeeting > Options.In
theMeetingOptions dialog box, check or uncheckEnable Closed
Captioning.
Enable closed captions
Type the notes on the Notes panel in your meetingwindow.
Take personal notes
In the Notes or Closed Captions panel, click Save.Save notes to
a file
If you are the single note taker for a meeting, type thenotes on
the Notes panel in your meeting window.Your notes are not visible
to others until you publishthem.
Take public notes (Meeting Minutes)
If you are the closed captionist for a meeting, type thecaptions
on the Closed Captions panel in yourmeeting window. You can use
either a standardkeyboard, or a steno keyboard andmachine
translationsoftware. Your captions are visible to others as
youpress the Enter key, or select Publish.
Provide closed captions
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C H A P T E R 2Manage Audio
• Connect to Audio, on page 17• Get a Called at a Different
Number, on page 18• Adjust Your Microphone and Speaker Volume, on
page 18• Mute or Unmute, on page 19
Connect to AudioWhen you start or join a meeting, the Audio and
Video Connection dialog opens so that you can choosehow to connect
your audio and video.
Procedure
Step 1 From the Select Audio Connection drop-down list, select
your audio connection.
If you select Call Using Computer, select the Use System Setting
option to use your computerspeakers and microphone.
Note
Step 2 Select Connect Audio or Connect Audio and Video.
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Webex saves your audio and video selections for your next
meeting on the same site.Note
Get a Called at a Different NumberProcedure
Step 1 On the meeting control strip, selectMore options .Step 2
Select Audio Connection, and then choose Switch Audio.Step 3 Select
Call me at a different number.
Step 4 Enter a phone number and select Call Me.
Webex Meetings remembers the phone number that you enter, for
your next meeting on the same site.
Adjust Your Microphone and Speaker VolumeIf you’re having
difficulty hearing or being heard during a meeting, you can adjust
the speaker or mic volumeon your computer.
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Procedure
Step 1 On the meeting control strip, selectMore options.Step 2
Select Audio Connection > Change settings.
Step 3 Select Test to hear the volume at its current
setting.
You can use the sliders to adjust the speaker volume and
microphone sensitivity.
Mute or UnmuteDuring a meeting, you want to be heard when you
are speaking and your line to be silent when you are not.You can
use the mute function to prevent background noise from being
heard.
If you are the meeting host, you can also mute or unmute the
participants who are in your meeting. This isuseful to reduce
background noise or to prevent participants speaking out of
turn.
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Manage AudioMute or Unmute
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To mute or unmute yourself, selectMute or Unmute .
If you use your computer for audio and you mute or unmute
yourself from your headset, it also mutes orunmutes you in the
Participants panel. Similarly, muting or unmuting from the
Participants panel alsoaffects your headset.
Mute Background Noise
Cisco Webex Meetings prompts you to mute yourself if the
application detects background noise comingfrom your
microphone.
If sounds are incorrectly detected as noise, you can select Not
a noise.
If you don’t want to be warned about background noise coming
from your microphone, you can selectDisablenoise detection.
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As Meeting Host
To mute or unmute specific people, go to the Participants panel,
find their name, and selectMute
or Unmute .
You can also mute everyone at once or as they join your meeting.
This can be useful to prevent your meetingparticipants from
creating background noise or distracting others.
• To toggle mute for everyone at once, from the Participant
menu, selectMute All or Unmute All.
• To configure your meeting to mute each participant as they
join the meeting, from the Participantmenu,selectMute on Entry.
When you're sharing, clickMute Me on the floating control strip
at the top of your screen to mute yourmicrophone.
You can also press *6 on your video device to mute or unmute
yourself.
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C H A P T E R 3Manage Video
• Stop and Start Your Video During a Meeting, on page 23• Switch
Cameras During a Meeting, on page 24• Increase the Brightness and
Contrast for Your Video, on page 25• Select Who You Want to Focus
on in a Meeting, on page 26
Stop and Start Your Video During a MeetingIf you're currently
sending video and you want to stop, you can. You can also start (or
restart) sending videomid-meeting.
Procedure
Step 1 To stop your video during the meeting, select , and then
select Stop My Video.
Step 2 To start or restart your video during a meeting, select ,
and then select Start My Video.
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Switch Cameras During a MeetingBefore you begin
If you have multiple cameras and the one you're using isn't
working correctly, you can switch to another.
Procedure
Step 1 On the meeting control strip, select .Step 2 In the Video
Connection dialog box, select the camera that you want to use.
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The gear icon appears only on Microsoft Windows.Note
Increase the Brightness and Contrast for Your VideoBefore you
begin
Video can appear dark because of poor lighting, excess
reflection, or dark clothing. You can increase thebrightness and
contrast so that others can see you better.
Procedure
Step 1 On the meetings control strip, select .
Step 2 In the Video Connection dialog box, select .
isn't available on Mac.Note
Step 3 Adjust the settings to your preference, and then select
Apply.
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Manage VideoIncrease the Brightness and Contrast for Your
Video
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Select Who You Want to Focus on in a MeetingYou can lock the
video focus of the main video on you, a specific participant, or on
the active speaker. Ifyou're the host, you can determine whose
video you and your participants see.
Users joining from video devices always see the active
speaker.Note
Each participant can choose who appears in their thumbnail
videos. When you lock a thumbnail video infocus, only your view is
affected.
The thumbnail videos cannot be locked for everyone in a specific
arrangement by the host. Each participantcan lock their thumbnail
videos in a view that they want.
Note
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Manage VideoSelect Who You Want to Focus on in a Meeting
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Before you begin
You can lock focus on a specific participant in the main video
window. Even when someone else is speaking,you see only the
participant on whom you've locked focus. If you're the host of the
meeting, you can lock thefocus for all meeting participants. You
can also lock focus on the thumbnail video.
Select the Focus for the Main Video
Procedure
PurposeCommand or Action
If the host already locked the video on a
participant, you can't select . Instead, a pinAt the top of the
screen, select .
Step 1
appears next to the name of the person, onwhom video is
locked:
If you're a participant, go to Step 3. If you'rethe host, choose
from one of the following:
Step 2
• SelectMe to lock the main video on aspecific participant for
yourself only.
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PurposeCommand or Action
• Select Everyone to lock the main videoon a specific
participant for everyone inthe meeting.
Select the participant on whom youwant to lockthe video:
Step 3
• If you know the name of the participant,type it in the Search
for a name text box.
• If you don't know the name of theparticipant, scroll through
theParticipantslist.
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Select the Focus of the Thumbnail Video
Procedure
Step 1 Place your cursor over a thumbnail video, and then select
.
You can lock focus on the first 6 thumbnail videos.
Step 2 Select the participant on whom you want to lock the
video:
• If you know the name of the participant, type it in the Search
for a name text box.
• If you don't know the name of the participant, scroll through
the Participants list.
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C H A P T E R 4Manage Your Meeting
• Start a Poll—Windows, on page 31• Start a Poll—Mac, on page
33• Start a Poll—Quick Reference, on page 34• Record a Meeting, on
page 36• Admit Participants Waiting in Your Personal Room Lobby, on
page 37• Lock Your Personal Room Meeting, on page 38
Start a Poll—WindowsAs a presenter, you can use a poll to create
and share questionnaires. Polls are useful for gathering
feedback,taking votes, or testing knowledge.
Procedure
Step 1 Select View > Panels >Manage Panels to add the
Polling panel to your meeting.Step 2 On theManage Panels dialog
box, select Polling from the Available panels list, click Add, and
then click
OK.
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Step 3 Select the question type from the drop-down list in the
Question section of the Polling panel.
• Select Short answer if you want a poll with a type in short
answer.• SelectMultiple choice - Multiple Answers if you want a
poll with multiple answers from a list ofpossibilities.
• SelectMultiple choice - Single Answer if you want a poll with
one answer from a list of possibilities.
Step 4 Click New to create a new question.
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Step 5 Type your question in the text box that appears and press
Enter. In the text box that appears, type an answerto your question
and press Enter.
Step 6 (Optional) Repeat this process for as many questions and
answers that you want to add.Step 7 Click Open Poll.
Start a Poll—MacAs a presenter, you can use a poll to create and
share questionnaires. Polls are useful for gathering
feedback,taking votes, or testing knowledge.
Procedure
Step 1 Select View > Panels >Manage Panels to add the
Polling panel to your meeting.Step 2 On theManage Panels dialog
box, select Polling, click Add, and then, click OK.
Step 3 Go to the Polling panel for each question and answer that
you want to create.
• Click the Add a Question icon to add a new question.
• Click the Add an Answer icon to add a new answer.
Step 4 Select the question type from the drop-down list in
theQuestion section of the Polling panel for each questionthat you
create.
• SelectMultiple Answers if you want to select multiple answers
from a list of possibilities.• Select Single Answer if you want to
select one answer from a list of possibilities.• Select Short
Answer if you want to type in a short answer.
Step 5 (Optional) Repeat this process for as many questions and
answers that you want to add.Step 6 Click Open Poll.
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Start a Poll—Quick ReferenceActionTask
Windows: Select the question that youwant to changeand then
select the new question type from thedrop-down list. Select Change
Type to save thechange.
Mac: Select Click here to change question type.
Change the question type
Select the question or answer, select , and thenmake your
changes.
Edit a question or answer
Select the question or answer, and then select .Delete a
question or answer
Select the question or answer, and then select the
Move Up orMove Down icon.
Rearrange questions or answers
Select Clear All at the bottom of the Polling panel.Delete an
entire questionnaire
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ActionTask
1. Windows: Select Options at the bottom of yourPolling
panel.
Mac: Select the Options icon on thelower-right portion of the
Polling panel.
2. Check the Display check box, type the length oftime in the
Alarm box, and then click OK.Figure 6: Windows
Figure 7: Mac
Display a timer during polling
1. Select Open Poll.
2. Select Close Poll to close your poll. If the poll istimed, it
closes automatically.
Open a poll
In the Share with attendees section, check the Pollresults check
box or the Individual results checkbox, and then select Apply.
Share poll results with participants
Select File > Save > Poll Questions or select .Save a poll
questionnaire
Select File > Save > Poll Results or select .Save the
results of a poll
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ActionTask
Select File > Open Poll Questions or select .Open a poll
questionnaire file to display thequestionnaire on your Polling
panel
1. Windows: Select Options at the bottom of yourPolling
panel.
2. Mac: Select the Options icon on thelower-right portion of the
Polling panel.
3. Check one or both of the following check boxes:
• Check the Include no answer check box toshare the number of
people who didn'trespond to a question.
• Check the Shownumber of responses checkbox to share the number
of responses eachanswer received.
Specify options for poll results
Record a MeetingThe Recorder icon is on the meeting controls
strip. If the recording option isn't available, you can't record
themeeting. Only the host or an alternate host can record a
meeting.
If an alternate host records the meeting, the meeting host owns
the recording after the meeting ends. Thesystem sends an email to
the meeting host when the recording is ready.
Note
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Procedure
Step 1 Select .Step 2 Select Record.
Step 3 (Optional) During the meeting, select , and do one of the
following:
• Select Pause and Resume to maintain a single recording.•
Select Stop to end your current recording. If you start the
recording again, the system creates a separatefile.
After the meeting ends, you receive an email with a link to the
recording. Depending on file size and bandwidth,it can take up to
24 hours to receive your recording. To access your recordings on
your Webex site, go toClassic View > Recordings.
Admit Participants Waiting in Your Personal Room LobbyIf you're
hosting a meeting in your Personal Room and it's locked, people
have to wait for you to let theminto your meeting. You choose who
you want to let into your Personal Room, and who you want to keep
out.You'll see a notification when people are waiting to join the
meeting.
Procedure
Step 1 To see who's waiting to join, click the notification.
The notification appears on the meeting controls strip if the
Participants panel is closed.
The notification appears in the Participants panel if the panel
is open.
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Step 2 Review theWaiting to Join list, and choose who to
admit:
• To admit individual people select the check box next to their
names and select Admit.
• To admit everyone who's waiting, check the Select All check
box, and then select Admit.
If the notification closed, select in the Participants
panel.Tip
Lock Your Personal Room MeetingIf you prefer not to use the
autolocking feature, you can lock your Personal Room meetings
manually.
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Procedure
Step 1 Start your meeting as usual.
Step 2 Hover over the meeting controls and select .Step 3 Select
Lock Meeting
To unlock your meeting, repeat Step 2 and then select Unlock
Meeting.Tip
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C H A P T E R 5Share Content
• Share Your Content, on page 41• Share Multimedia Content in
the Multimedia Viewer, on page 42• Allow Participants to Annotate
Shared Content, on page 43• Draw an Annotation, on page 45• Move an
Annotation, on page 45
Share Your ContentParticipants in Cisco Webex Meetings can keep
everyone informed and engaged by sharing nearly any typeof content
during a meeting.
The Share option is located on the meeting control strip.
Share Everything on Your Computer Screen
Select Share and Screen.
In Webex Meetings, if you're sharing a video or animation, you
can optimize the share to ensure that thecontent plays smoothly.
For more information, see ShareMotion and Video Content in
CiscoWebexMeetings.
Tip
Share a File
To share a file, select Share and Share File.
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Share an Application
To share an application that is open, select Share and select
the application from the list of openapplications.
To share an application that is not open, select Share and Other
Applications, then select
next to the application you want to share.
Applications that you can share include web browsers, multimedia
viewers and players, files or applicationson a remote computer
(using Access Anywhere), and any other application that appears in
the list ofapplications.
Share the Whiteboard
To share a blank work area where you can collaborate with other
meeting participants using both text and
graphics tools, select Share and New Whiteboard.
Stop Sharing
At the top of the screen, select Stop Sharing on the floating
bar.
If you don't see Stop Sharing, hover over the You're sharing
message at the top of the screen to show thefloating meeting
control strip. The message looks similar to the following:
Tip
Share Multimedia Content in the Multimedia ViewerYou can use the
Multimedia Viewer panel to share web pages and multimedia content
with attendees.
Procedure
Step 1 Select Share >Multimedia.
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Step 2 Enter the URL for the content that you want to share.
After you select OK, the content appears in theMultimedia Viewer
panel.
To stop sharing, right-click (Windows) or Ctrl-click (Mac)
theMultimedia Viewer title bar, and then chooseStop Multimedia
Sharing.
A Share Multimedia link appears in the panel so that you can
easily share again.
The audio for the Multimedia Viewer is separate from the audio
for your meeting. Multimedia audio playslocally through your
computer audio, not through your audio connection to the
meeting.
Note
Allow Participants to Annotate Shared ContentHosts can allow
participants to annotate shared content. This allows participants
to interact and to drawattention to important information.
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Procedure
Step 1 To allow all participants to annotate content, during the
meeting, on the Participant menu, select AssignPrivileges, select
Participants, and select Annotate.
Step 2 To allow a specific participant to annotate, in the
Participants list, right-click the person's name and selectAllow to
Annotate.
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Draw an AnnotationHosts can annotate shared content. If you're a
participant and the host allows you to annotate shared content,you
can draw on and add shapes to shared content too.
Procedure
Step 1 To draw an annotation, select one of the options on the
Annotate toolbar.Step 2 Press the left mouse button and drag the
mouse to draw.
You can draw consecutive annotations.
Ensure that your cursor is in draw mode and not move mode . For
example, if you selected the
square shape on the toolbar, move your cursor until it changes
to the draw cursor .
If you want to continue to draw directly on top of the
annotation that you just drew, hold down theCtrl key in Windows
(Command key on a Mac) to force the cursor into draw mode. Next,
pressthe left mouse button and drag to draw.
Tip
Move an AnnotationOnly the presenter can move annotations. It's
helpful to move annotations if they overlap other content andmake
it difficult to see what's being shared.
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Procedure
Step 1 To move a shape, hover over the border of the shape until
your cursor changes to , and then drag the shapeto its new
location.
Step 2 To move a line, pen drawing, or text, hover directly over
it until your cursor changes to the move cursor ,and then drag the
annotation to its new location.
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C H A P T E R 6Troubleshooting
• Run a Problem Report in a Webex Meeting, on page 47• Use
Health Checker, on page 49
Run a Problem Report in a Webex MeetingIf you experience an
issue with a meeting, you can run a problem report to collect
troubleshooting data. CiscoTechnical Support can use this data to
help identify and fix the problem. We recommend that you provide
asmuch detail as possible, about the issue.
Procedure
Step 1 Open the Help menu, and then select Send Problem
Report.
Step 2 Enter a description of the problem.Step 3 (Optional)
Check the corresponding check boxes to specify the information to
include in the report.
Windows:
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You can check some, all, or none of the boxes.
Step 4 Select Send Report.
You receive an email confirmation with a tracking ID. Provide
this tracking ID to your Webex supportrepresentative.
You can also use the Webex Tracer tool for Windows or Mac to
reproduce an issue and gather logs forsubmission to Cisco Technical
Support.
Use Health CheckerApplies to Windows and Mac
The in-meeting Health Checker provides easy to understand
information about meeting performance, basedon network and system
conditions. Use Health Checker to help you troubleshoot and resolve
issues withmeeting performance.
Procedure
Step 1 Go to Help > Help Checker.Step 2 For more details,
hover over a health status indicator:
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DescriptionHealth StatusColor
You can enjoy the full meetingexperience.
GoodGreen
Issues may create some limitationsfor your meeting
experience.
PoorYellow
Issues are limiting your meetingexperience.
BadRed
If Health Checker identifies a problem, it provides a summary of
the problem and a list of actions you canfollow to help solve the
problem.
Step 3 (Optional) To send a problem report directly from Health
Checker, select Send Problem Report.Step 4 (Optional) For more
information about CPU and memory usage, select Audio & Video
Statistics.
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Release 4.0ContentsGet StartedVideo-Centric Experience for
MeetingsFull-Screen Video LayoutsFloating ViewActive Speaker
ViewActive Speaker and Thumbnail ViewGrid View
Switch Between Video LayoutsFull-Screen Layouts and Content
Sharing
Host a Cisco Webex Meeting—Quick ReferenceNotes, Meeting
Minutes, and Closed Captions—Quick Reference
Manage AudioConnect to AudioGet a Called at a Different
NumberAdjust Your Microphone and Speaker VolumeMute or Unmute
Manage VideoStop and Start Your Video During a MeetingSwitch
Cameras During a MeetingIncrease the Brightness and Contrast for
Your VideoSelect Who You Want to Focus on in a MeetingSelect the
Focus for the Main VideoSelect the Focus of the Thumbnail Video
Manage Your MeetingStart a Poll—WindowsStart a Poll—MacStart a
Poll—Quick ReferenceRecord a MeetingAdmit Participants Waiting in
Your Personal Room LobbyLock Your Personal Room Meeting
Share ContentShare Your ContentShare Multimedia Content in the
Multimedia ViewerAllow Participants to Annotate Shared ContentDraw
an AnnotationMove an Annotation
TroubleshootingRun a Problem Report in a Webex MeetingUse Health
Checker