MANAGING TRADE-OFFS...Systems: Landmarks for Investigation, Targets for Design, Matthieu Branlat, U.S. Air Force Research Laboratory and The Ohio State University, Laura G. Militello,

5TH REA SYMPOSIUMMANAGING TRADE-OFFS

24TH – 27TH JUNE 2013

Soesterberg, Netherlands

HOSTED BY

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WELCOME, The Resilience Engineering Association continues its tradition with the 5th Symposium, organized with TNO, bringing together researchers and practitioners from diverse disci-plines, multiple industry sectors and about 20 countries. It will focus on Resilience Engineering: Managing Trade-offs. Our increasingly interconnected world is producing new forms of complexity as individuals, groups, and organizations seek ultra-high performance and safety across the energy, transportation, and health care sectors. A major portion of the program will address current challenges organizations face, why resilience is needed to address those challenges, and how Resilience Engineering can be put into practice. Examples include reverberations of extreme weather, preparing for the unexpected, brittle automation, proactive safety, business continuity, and others; and adaptive responses are examined across multiple systems levels from operational to organizations to industry wide. The symposium program highlights the latest developments in Resilience Engineering: new techniques, concepts, models, and measures. The program has been set up to facilitate putting the techniques and new developments into action to help organizations manage the trade-offs created by new capabilities, new performance pressures and new forms of complexity. The goal is to stimulate discussions and innova-tions across organizations and across research and practice so that Resilience Engineering continues to flourish and grow in impact. I find it particularly exciting that the 5th Symposium has expanded to include a Young Talent Program designed to assist “young” students and researchers develop their thesis projects through discussions with a panel of leading professors and experienced practi-tioners in Resilience Engineering. The field has advanced significantly over the past years enabling the Symposium to include an extensive slate of workshops for those newer to Resilience Engineering that cover basic concepts and techniques, and provide examples of Resilience Engineering in practice. The extensive industry participation will help synchro-nize R&D opportunities with industry capabilities, trends, and priorities. I look forward to the cross-fertilization from this dialogue. The complexities of today’s world create trade-offs for organizations. Resilience Engineering points the way to overcome the risks of brittleness and help navigate the trade-offs. Together, in this Symposium and in our continuing collaborations, we are building the means to outmaneuver complexity. I thank you for contributing your energy and imagination to further develop and spread the means to build resilience with the REA family. David Woods, President June 9th, 2013

INTRODUCTION TO CONFERENCE THEME AND WELCOME

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PROGRAM 5TH SYMPOSIUM RESILIENCE ENGINEERING 2013

24 June, room Botswana

24 June, room Steyl

24 June, room Angola

25 - 27 June, room Steyl

26 June, room Botswana

26 June, room Congo

24 - 27 June, room St. Jan

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8:30 A.M. TO 7 P.M. – REGISTRATION OPENSt. Jan Registration desk

OPENING PLENARY SESSIONMonday, June 24, 9:15 to 9:45 a.m.Steyl

OPENING PLENARY ADDRESS David D. Woods, The Ohio State University, Brittleness, Resilience, and Managing Trade-offs

YOUNG TALENT PROGRAMMonday, June 24, 9:45 to 11:15 a.m.BotswanaChair: Jan Maarten Schraagen, TNO/University of Twente

WORKSHOP 1: RESILIENCE IN AVIATION: THE QANTAS A380 CASEMonday, June 24, 9:45 to 11:15 a.m.SteylOrganizers: John Stoop, Kindunos, and Arthur Dijkstra, KLM and ADMC

WORKSHOP 2: RESILIENCE OF INTENSIVE CARE UNITSMonday, June 24, 9:45 to 11:15 a.m.AngolaOrganizer: Jean Pariès, Dédale

11:15 TO 11:30 A.M. – COFFEE BREAKSt. Jan

MONDAY JUNE 24TH

9:45 TO 11:15 A.M. – YOUNG TALENT PROGRAM AND WORKSHOPS

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YOUNG TALENT PROGRAMMonday, June 24, 11:30 a.m. to 1:00 p.m.BotswanaChair: Jan Maarten Schraagen, TNO/University of Twente

WORKSHOP 3: ENGINEERING ORGANIATIONAL RESILIENCE AND AGILITYMonday, June 24, 11:30 a.m. to 1:00 p.m.SteylOrganizers: Stephen J. Brewis, BT Innovate & Design, and Arthur Dijkstra, KLM and ADMC

WORKSHOP 4: BASICS OF THE FUNCTIONAL RESONANCE ANALYSIS METHOD (FRAM)Monday, June 24, 11:30 a.m. to 1:00 p.m.AngolaOrganizer: Luigi Macchi, VTT Technical Research Centre of Finland

1:00 – 1:45 P.M. – LUNCH (INCLUDED IN REGISTRATION FEE)Restaurant De Oerstroom

1:45 TO 2:00 P.M. – REGISTRATION FOR AFTERNOON WORKSHOPS OPENSt. Jan Registration desk

YOUNG TALENT PROGRAMMonday, June 24, 1:45 to 3:30 p.m.BotswanaChair: Jan Maarten Schraagen, TNO/University of Twente

WORKSHOP 5: MULTILEVEL RESILIENCE: TEAMS IN THEIR CONTEXTMonday, June 24, 2:00 to 3:30 p.m.SteylOrganizer: Johan van der Vorm, Viola Guldener, TNO, and Theo de Bruin, Joulz

11:30 A.M. TO 1:00 P.M. – YOUNG TALENT PROGRAM AND WORKSHOPS

1:45 TO 3:30 P.M. – YOUNG TALENT PROGRAM AND WORKSHOPS

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WORKSHOP 6: SELECTION AND USE OF LEADING INDICATORS FOR RESILIENCE ENGINEERINGMonday, June 24, 2:00 to 3:30 p.m.AngolaOrganizers: John Wreathall, The WreathWood Group, and Ivonne Herrera, SINTEF

3:30 TO 4:00 P.M. – TEA BREAKSt. Jan

YOUNG TALENT PROGRAMMonday, June 24, 4:00 to 6:00 p.m.Botswana Chair: Jan Maarten Schraagen, TNO/University of Twente

WORKSHOP 7: COMPLIANCE VERSUS RESILIENCEMonday, June 24, 4:00 to 5:30 p.m.SteylOrganizer: Tor Olav Grøtan, SINTEF

WORKSHOP 8: RESILIENCE MARKERS FRAMEWORK: IDENTIFYING RESILIENCE STRATEGIES AT THE INDIVIDUAL AND TEAM LEVELMonday, June 24, 4:00 to 5:30 p.m.AngolaOrganizer: Dominic Furniss, University College London

4:00 TO 5:30/6:00 P.M. – YOUNG TALENT PROGRAM AND WORKSHOPS

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8:30 A.M. TO 5 P.M. – REGISTRATION OPENSt. Jan Registration desk

OPENING PLENARY SESSIONTuesday, June 25, 9:00 to 9:45 a.m.Steyl − Opening: Arnold Stokking, TNO, Managing Director Industrial Innovation − Welcome: David D. Woods, The Ohio State University, President of the Resilience Engineering Association

SESSION 1: TRADE-OFFS AND DOMAIN-GENERAL CONCEPTSTuesday, June 25, 9:45 to 11:00 a.m.SteylChair: Margareta Lützhöft, Chalmers University of Technology − Translating Resilience: A Framework to Enhance Communication and Implementation, Patricia H. Longstaff, Syracuse University, Thomas G. Koslowski, University of Freiburg, and Will Geoghegan, Syracuse University

− Characteristics of Complex Socio-Technical Systems and Guidelines for their Management: The Role of Resilience, Tarcisio Abreu Saurin, Angela Weber Righi, Federal University of Rio Grande do Sul, and Éder Henriqson, Pontificia Universidade Católica do Rio Grande do Sul

− The Stress-Strain Model of Resilience Operationalizes the Four Cornerstones of Resilience Engineering, David D. Woods, The Ohio State University, Yong Jie Chan, Defense Science & Technology Agency, and John Wreathall, The WreathWood Group

11:00 TO 11:30 A.M. – COFFEE BREAKSt. Jan

TUESDAY JUNE 25TH

9:45 TO 11:00 A.M. – SESSION 1

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SESSION 2: FOUR ABILITIES OF RESILIENCETuesday, June 25, 11:30 a.m. to 12:45 p.m.SteylChair: Margareta Lützhöft, Chalmers University of technology − Turning Variability into Emergent Safety: the Resilience Matrix for Providing Strong Responses to Weak Signals, Fabrizio Bracco, Tommaso Francesco Piccinno, University of Genova, and Giorgio Dorigatti, Ormes Consulting srl

− Regulating Interactions across Multiple Centres of Control: An Airline Operations Control Perspective, Kenneth E. Igbo, Peter G. Higgins, Swinburne University of Technology, Simon Dunstall, CSIRO Mathematics Informatics & Statistics, and Peter J. Bruce, Swinburne University of Technology

− Episodic Adaptations and Trade-offs: Examples From the Victorian Construction Industry, Manikam Pillay and David Borys, University of Ballarat

1:00 – 2:00 P.M. – LUNCH AND POSTER SESSION (LUNCH INCLUDED IN REGISTRATION FEE)Restaurant De Oerstroom

SESSION 3: YOUNG TALENTS REPORTING FINDINGSTuesday, June 25, 2:00 to 2:45 p.m.SteylChair: Sidney Dekker, Griffith UniversityContributions by Matthieu Branlat, Kati Walker, Dianka Zuiderwijk, Willy Siegel, Kristin Laugaland, Miranda Cornelissen, Kenneth Igbo, Gesa Praetorius, and Eva Salomonsson

11:30 A.M. TO 12:45 P.M. – SESSION 2

12:45 TO 1:00 P.M. – 1 MINUTE PRESENTATION OF POSTERS

2:00 TO 3:45 P.M. – SESSIONS 3 & 4

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SESSION 4: MARGINS OF MANEUVERTuesday, June 25, 2:45 to 3:45 p.m.SteylChair: Sidney Dekker, Griffith University − Functional Interdependencies, Goal Conflicts and Trade-offs in Complex Adaptive Systems: Landmarks for Investigation, Targets for Design, Matthieu Branlat, U.S. Air Force Research Laboratory and The Ohio State University, Laura G. Militello, Christen E. Lopez, Applied Decision Science, and Kati Walker, The Ohio State University

− To Rule, or not to Rule is not the question (for organizing change towards resilience in an integrated world), Tor Olav Grøtan, SINTEF

3:45 TO 4:15 P.M. – TEA BREAKSt. Jan

SESSION 5: AGENCY, LEVELS, AND RESILIENCETuesday, June 25, 4:15 to 5:00 p.m.SteylChair: Sidney Dekker, Griffith University − Structure, Agency, and Resilience, Garth S. Hunte, University of British Columbia, Robert L. Wears, University of Florida and Imperial College London, and Christiane C Schubert, Vanderbilt University

− Levels of Resilience: Moving from Resilience to Resilience Engineering, Robert L. Wears, University of Florida and Imperial College London, and J. Bradley Morrison, Brandeis University

SESSION 6: INVITED KEYNOTE LECTURETuesday, June 25, 5:00 to 6:00 p.m.SteylChair: Sidney Dekker, Griffith University − Are Trade-offs Necessary / Important / Useful for Resilience Engineering?, Erik Hollnagel, University of Southern Denmark and Chief Consultant at the Centre for Quality Improvement, Region of Southern Denmark

4:15 TO 6:00 P.M. – SESSIONS 5 & 6

6:15 TO 7:15 P.M. – POSTERS/NETWORKING/RECEPTIONSt. Jan

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8:30 A.M. TO 5 P.M. – REGISTRATION OPENSt. Jan Registration desk

SESSION 1: WHY RESILIENCE MAKES A DIFFERENCE IN TRANSPORTATIONWednesday, June 26, 9:00 to 10:30 a.m.SteylChair: Margareta Lützhöft, Chalmers University of Technology − “Under dangerous conditions” – Safety Construction and Safety-related Work Onboard of Merchant Vessels, Gesa Praetorius and Monica Lundh, Chalmers University of Technology

− Assessing Behaviour towards Organizational Resilience in Aviation, Michaela Heese, Austro Control GmbH, Wolfgang Kallus, and Christa Kolodej, University of Graz

− Are Trade-offs Experienced and if Yes, How? Studying Organizational Resilience through Operators’ Dilemmas, Dimitris Nathanael, Vassilis Tsagkas and Nicolas Marmaras, National Technical University of Athens

− Neutralization of Aging Effects in Aviation: Trade-offs and Perspectives for the Next Decade, Claude Valot and Jean Pariès, Dédale

SESSION 2: WHY RESILIENCE MAKES A DIFFERENCE IN HEALTH CAREWednesday, June 26, 9:00 to 10:30 a.m.BotswanaChairs: Erik Hollnagel, University of Southern Denmark and Chief Consultant at the Centre for Quality Improvement, Region of Southern Denmark, and Jean Pariès, Dédale − Resilience Engineering in Healthcare: Moving from Epistemology to Theory and Practice, Janet Anderson, King’s College London, A. Ross, and P. Jaye, St. Thomas’s Hospital

− Resilience Approach for Medical Residents, Robert Bezemer and Ellen Bos, TNO − Hospital Discharge of Elderly– Inherent Couplings in the System’s Functioning, Kristin Laugaland, Forde Hospital, Karina Aase, University of Stavanger and Stavanger University Hospital, and Justin Waring, Nottingham University Business School

9:00 TO 10:30 A.M. – PARALLEL SESSIONS 1, 2 & 3

WEDNESDAY JUNE 26TH

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SESSION 3: WHY RESILIENCE MAKES A DIFFERENCE IN ENERGY AND DISTRIBUTIONWednesday, June 26, 9:00 to 10:30 a.m.CongoChair: Johan van der Vorm, TNO − Precepts of Resilience Engineering as Guidelines for Learning Lessons from the Fukushima-Daiichi Accident, Masaharu Kitamura, Research Institute for Technology Management Strategy and Tohoku University

− Inter-organisational Safety Culture Challenges in Nuclear Power Design, Luigi Macchi, E. Pietikäinen, P. Savioja, M. Liinasuo, M. Wahlström, and T. Reiman, VTT Technical Research Centre of Finland

− Analysis of Resilience in Offshore Logistics and Emergency Response Using a Theoretically Based Tool, Grethe Ose, L.S. Ramstad, MARINTEK, and T.J. Steiro, Institute for Production and Quality Engineering

10:30 TO 11:15 A.M. – COFFEE BREAKSt. Jan

SESSION 4: TOOLS TO VISUALIZE COMPLEXITYWednesday, June 26, 11:15 a.m. to 1:00 p.m.SteylChair: Ivonne Herrera, SINTEF − The Resilience Analysis Matrix (RAM): Visualizing Functional Dependencies in Complex Socio-technical Systems, Jonas Lundberg and Rogier Woltjer, Linköping University

− A Method for Visualizing Trade-offs in En-route Air Traffic Control Tasks, Daisuke Karikawa, Hisae Aoyama, Electronic Navigation Research Institute, Makoto Takahashi, Tohoku University, Kazuo Furuta, The University of Tokyo, Akira Ishibashi, Safety Management Laboratory, and Masaharu Kitamura, Research Institute for Technology Management Strategy

− Considering Trade-offs when Assessing Resilience, Eric Rigaud and Christophe Martin, MINES ParisTech – CRC

− Performance Variability: Black and White or Shades of Grey? Miranda Cornelissen, Monash University, Paul M. Salmon, University of the Sunshine Coast, Roderick McClure, Monash University, and Neville A. Stanton, University of Southampton

11:15 A.M. TO 1:00 P.M. – PARALLEL SESSIONS 4 & 5

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SESSION 5: DISTRIBUTED GOVERNANCEWednesday, June 26, 11:15 a.m. to 1:00 p.m.CongoChair: John Stoop, Kindunos − How the Simplification of Work Can Degrade Safety: A Gas Company Case Study, Hortense Blazsin, Franck Guarnieri, Christophe Martin, MINES ParisTech

− Analysis of the Human Role in the Resilience of Air Traffic Management, Sybert H. Stroeve, Bas A. van Doorn, and Mariken H.C. Everdij, National Aerospace Laboratory NLR

− The Relevance of Resources for Resilience at Different Organizational Levels within the Military Deployment Cycle, Wim Kamphuis and Roos Delahaij, TNO

− Sociotechnical Systems Issues in Worker Safety: Implications for Managing System Tradeoffs, Lawrence J. Hettinger, Marvin J. Dainoff, Michelle M. Robertson and Yueng-Hsiang Huang, Liberty Mutual Research Institute for Safety

1:00 – 2:00 P.M. – LUNCH AND POSTER SESSION (LUNCH INCLUDED IN REGISTRATION FEE)Restaurant De Oerstroom

SESSION 6: MODELS, METRICS, METHODS, AND TOOLSWednesday, June 26, 2:00 to 3:30 p.m.SteylChair: John Wreathall, The WreathWood Group − Identifying Imbalances in a Portfolio of Safety Metrics: The Q4-Balance Framework for Economy-Safety Tradeoffs, David D. Woods, The Ohio State University, Ivonne Herrera, SINTEF Information and Communications Technology, Matthieu Branlat, 361 Interactive LLC, and Rogier Woltjer, Swedish Defence Research Agency

− Planning Measuring Resilience Potential and Early Warnings (SCALES), Ivonne A. Herrera, A. Vennesland, SINTEF Information and Communications Technology, A. Pasquini and S. Silvagni, Deep Blue SrL

− Understanding Resilience in Flight Operations: “Find the story behind flight safety reports and learn from successes.” Arthur Dijkstra, ADMC

− Sending up a FLARE: Enhancing Resilience in industrial Maintenance through the Timely Mobilization of Remote Experts, Elizabeth Lay, Calpine Corporation, and Matthieu Branlat, 361 Interactive LLC

− Exploring Trade-offs between Proactive Safety Indicators, Toni Waefler, Simon Binz, University of Applied Sciences Northwestern Switzerland

2:00 TO 3:30 P.M. – PARALLEL SESSIONS 6 & 7

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SESSION 7: BUSINESS CONTINUITY AND EXTREME WEATHERWednesday, June 26, 2:00 to 3:30 p.m.CongoChair: Jean Pariès, Dédale − Training of Resilience Skills for Safer Railways: Developing a New Training Program on the Basis of Lessons from Tsunami Disaster, Shigeru Haga, Rikkyo University, Osamu Onodera, Tomoko Yamakawa, Akio Oishi, Yuichi Takeda, Ken Kusukami, East Japan Railway Company, and Toshiko Kikkawa, Keio University

− Reducing the Potential for Cascade: Recognizing and Mitigating Situations that Threaten Business Viability, Katherine E. Walker, David S. Deary, and David D. Woods, The Ohio State University

− Balancing Efficiency and Safety in Maritime Traffic Management when Approaching a Port, Fulko van Westrenen, Umantec

3:30 TO 4:00 P.M. – TEA BREAKSt. Jan

SESSION 8: SAFETY, PRODUCTION, EFFICIENCY TRADE-OFFSWednesday, June 26, 4:00 to 6:00 p.m.SteylChair: Jan Maarten Schraagen, TNO/University of Twente − Developing Resilience Signals for the Dutch Railway System, Willy Siegel, University of Twente, and Jan Maarten Schraagen, TNO/University of Twente

− Trade-Offs Between Safety and Production During Technical Assistance of an Aircraft, Alexandre Di Cioccio, Université de Bretagne and BritAir, and Gaël Morel, Université de Bretagne

− Trade-offs in the Planning of Rail Engineering Work, Pedro Ferreira, CIGEST, ISG - Business School , John Wilson, Brendan Ryan, Sarah Sharples, University of Nottingham, and Theresa Clarke, High Speed 2

− Resilience in ATM Operations: Incorporating Robustness and Resilience in Safety Assessment, Rogier Woltjer, Jonas Haraldsson, Swedish Defence Research Agency, Ella Pinska-Chauvin, EUROCONTROL, Tom Laursen, IFATCA & NAVIAIR, and Billy Josefsson, NORACON/LFV

4:00 TO 6:00 P.M. – PARALLEL SESSIONS 8 & 9

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SESSION 9: STAYING IN CONTROL AND RESPONDWednesday, June 26, 4:00 to 6:00 p.m.CongoChair: David Woods, The Ohio State University − “Staying Ahead of the Aircraft” and Managing Surprise in Modern Airliners, Amy Rankin, Rogier Woltjer, Linköping University, Joris Field, National Aerospace Laboratory NLR and David Woods, The Ohio State University

− UAS in (Inter)national Airspace: Resilience as a Lever in the Debate, Gwendolyn C.H. Bakx, Netherlands Defence Academy, and James M. Nyce, Ball State University

− Trade-Offs as Symptoms of Mismatches Between Sociotechnical Systems: A Case Study involving Commercial Aviation and Air Traffic Control, David Moriarty, Zeroharm Solutions Ltd, and Steve Jarvis, Jarvis Bagshaw Ltd and Cranfield University

− To Certify, to Investigate or to Engineer, That is the Question, John Stoop, Kindunos

− Cognitive Demands of Staying in Control on Highly Automated Aircraft When Faced with Surprise, Shawn Pruchnicki and David Woods, The Ohio State University

REA GENERAL ASSEMBLY MEETINGWednesday, June 26, 6:15 – 7:15 p.m.Steyl

POSTERS/NETWORKINGWednesday, June 26, 6:15 – 7:15 p.m.St. Jan

COCKTAILWednesday, June 26, 7:15 – 8:00 p.m.Café De Wereld

SYMPOSIUM DINNERWednesday, June 26, 8:00 – 10:00 p.m.Restaurant De Oerstroom

7:15 TO 10:00 P.M. – COCKTAIL / SYMPOSIUM DINNER

6:15 TO 7:15 P.M. – POSTERS/NETWORKING/RECEPTIONSt. Jan

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8:00 TO 8:30 A.M. – REGISTRATION OPENSt. Jan Registration desk

Chair: Jan Maarten Schraagen, TNO/University of Twente

SESSION 1: DESIGNING AND OPERATING RESILIENT SYSTEMSThursday, June 27, 8:30 to 9:15 a.m.SteylModerator: Ivonne Herrera, SINTEF

SESSION 2: THE MANAGEMENT AND EVALUATION OF CHANGEThursday, June 27, 9:15 to 10:00 a.m.SteylInvited speaker: Nick McDonald, Centre for Innovative Human Systems, Trinity College Dublin

10:00 TO 10:30 A.M. – COFFEE BREAKSt. Jan

SESSION 3: FUTURE DEVELOPMENT OF RESILIENCE ENGINEERING - DISCUSSIONS ABOUT NEW DIRECTIONSThursday, June 27, 10:30 to 11:15 a.m.SteylModerator: John Wreathall, The WreathWood Group

SESSION 4: INDUSTRY PANEL: PRO’S AND CON’S TO THE RESILIENCE APPROACH. WHAT ARE INDUSTRIES’ NEEDS?Thursday, June 27, 11:15 a.m. to 12:30 p.m.SteylModerator: Jean Pariès, Dédale

THURSDAY 27TH

8:30 A.M. TO 1:00 P.M. – SESSIONS

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SESSION 5: SUMMARY AND CLOSURE OF THE SYMPOSIUMThursday, June 27, 12:30 – 1:00 p.m.SteylModerators: Jan Maarten Schraagen, TNO/University of Twente and David Woods, The Ohio State University

1:00 – 1:45 P.M. – LUNCH (LUNCH INCLUDED IN REGISTRATION FEE)Restaurant De Oerstroom

1:45 TO 2:15 P.M. – NETWORKINGSt. Jan

2:15 TO 4:00 P.M. – REA COUNCIL MEETINGBotswana

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The program can be downloaded from the symposium website:WWW.REA-SYMPOSIUM.ORG/PROGRAMME

MONDAY 24THYOUNG TALENT PROGRAM AND EIGHT WORKSHOPS

TUESDAY 25THOPENING SYMPOSIUM, PLENARY PROGRAM AND POSTER SESSION

WEDNESDAY 26THSERIES OF PANELS, COCKTAIL AND SYMPOSIUM DINNER

THURSDAY 27THPANEL WITH DEBATE, PROSPECTS AND AGENDA SETTING, CLOSURE OF SYMPOSIUM.

The REA organizes its 2nd General meeting on June 25th and will have its Council meeting on June 27th.

PROGR AM OVERVIEW

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MEETING POINTST. JAN ROOMRight behind the reception of Kontakt der Kontinenten is our meeting point. This is also the place where coffee/tea is served during the breaks. What will you find here: − The place where the poster presenta-tions will take place

− Our sponsors will present themselves − A mindmap of the program will be on display

− A ‘contact wall’ where you can leave messages, ask questions

− A meeting point for REA council and members

− A meeting point for those wanting to explore and network for future joint research

− Ashgate Book display with significant (20%) reduction for participants symposium when ordering books.

SYMPOSIUM WEBSITEhttp://www.rea-symposium.org

PROCEEDINGSAll papers are digitally available in pdf format with a symposium participant’s code via:http://www.rea-symposium.org/call-for-papers.Participants will receive their code at the symposium reception desk.

INFORMATION AND COMMUNICATION

COMMUNICATIONWe would like to inform the outside world about the symposium. For this we use social media and especially twitter.

TWITTERThe resilience engineering association has its own twitter account.Twitter account: resilience_eng, you can use @resilience_eng to mention us.General hashtag for this symposium: #REA5.

Feel free to attach pictures!

If you do not have a twitter account or a twitter app on your smartphone/tablet, information is readily available on the net. www.twitter.com and http://www.wikihow.com/Use-Twitter.

LINKEDINREA has a group on Linkedin: http://www.linkedin.com/groups/Resilience-Engineering-Association-REA-4610096/about

This is a closed group, you can apply as a member via Linkedin. In this group discussions about resilience topics take place. Feel free to join and participate.

WI-FIThere is free wi-fi available throughout the facilities. Network: KdK_Guest Code: Key2wifi

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MEETING PLACEThe plenary session will take place in the Steyl room and the meeting spaces are in the St Jan, which is a former mission house.At Monday and Wednesday the program will be run in parallel tracks. On those days, the Angola and Botswana and Congo rooms will be available as well.

EMERGENCY PROCEDURESWe like to inform you about the emergency procedures at the facilities: − In case of an emergency, call the reception by dialing 9 or use the manual fire alarm

− In case of evacuation, the slow whoop will sound. The internal emergency response team will assist us to the exits and assembly point.

− The assembly point is in front of the main entrance.

− AED’s are situated at the reception − Small ‘bandage’ incidents will be taken care of by the reception desk

− Get yourself accustomed to the routing and locations of extinguishers, fire alarms etc.

DATES 24th June - 27th June 2013

VENUECONFERENCE HOTEL KONTAKT DER KONTINENTENKontakt der Kontinenten is a comfortable conference hotel. The hotel Kontakt der Kontinenten has 131 comfortable rooms spread over two buildings. The hotel has an international tradition which you can notice such as in the former mission house, Sint Jan, and the Monastery Cenakel. Both buildings are located in a large 22 ha private forest.

AddressAmersfoortsestraat 20 3769 AS Soesterberg Netherlands 0031 346 351755

[email protected]

Websitewww.kontaktderkontinenten.nl

TRAVEL INFOOn the symposium website and on the website of Kontakt der Kontinenten you will find detailed travel information: www.rea-symposium.org/venue/travel-information/.

GENER AL INFORMATION

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TNOTNO has hosted the conference as a member of the REA Council’s executive committee. TNO is the Netherlands Organization for Applied Scientific Research. TNO is an independent research organization whose expertise and research make an important contribution to the competitiveness of companies and organizations, to the economy and to the quality of society as a whole.

Postal addressP.O. Box 6000 NL-2600 JA DelftNetherlands [email protected] or [email protected]

Websitewww.tno.nl

INFORMATIONRESILIENCE ENGINEERING ASSOCIATION (REA)The 5th symposium has been organized by the Resilience Engineering Association. The Resilience Engineering Association (REA) is a non-profit association governed by French Law. It was founded in 2011. The REA continues its tradition and brings together researchers and practitioners from diverse domains over the world who seek to understand and improve how individuals, groups, and organizations cope with real-world complexity and manage trade-offs by resilience engineering and management. AddressMINES ParisTech – Centre de Recherche sur les Risques et la Sécurité (CRC) Rue Claude Daunesse, B.P. 207F-06904 Sophia Antipolis Cedex, France

[email protected]

Websitewww.resilience-engineering-association.org

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ACKNOWLEDGEMENT The Resilience Engineering Association acknowledges:

Sponsors for diverse contributions and funds: − Dédale − Kindunos − Liberty Mutual − The WreathWood Group − The Ohio State University − TNO

Sponsors in kind for their support and creativity: − Arthur Dijkstra Management Consultancy (ADMC)

− SINTEF − Webs4U.nl

ORGANIZING COMMITTEE − Arthur Dijkstra − Ivonne Herrera − Jean Pariès − Jan Maarten Schraagen − Johan van der Vorm − David Woods − John Wreathall

PROGRAMMING COMMITTEE − Ivonne Herrera − Erik Hollnagel − Margareta Lützhöft − Jan Maarten Schraagen − Jean Pariès − John Stoop − David Woods

ORGANIZ ATION SYMPOSIUM

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Initiative on Complexity in Natural, Social & Engineered Systems

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RESILIENCE INNOVATION LAB (RIL)The RIL is partner of the REA and is a virtual online community, http://www.resilience-innovationlab.org/, for all those people and organizations interested in resilience, especially in relation to safety. The community is hosted by TNO. The Resilience Innovation Lab is established by TNO and several partners. It is supported by the TNO research program on Healthy Living which deals with finding answers on how to improve sustainable health, safety and resilience.It aims at providing a platform for informa-tion exchange, repository on resilience of information and to develop and support projects in the field of resilience engineer-ing for free.

RESILIENCE ENGINEERING ASSOCIATION (REA) The REA aims to develop a community of practitioners and users of Resilience Engineering To create ways to share experience and learning, such as: − summer schools and industry partnerships,

− conferences and workshops, − books and papers.

To create a sense of identity: − a collegial community of practitioners and users,

− a confederation of industrial partnerships,

− opportunities to speak with a common voice in professional and industrial settings.

To promote a shared understanding of what resilience engineering means: − debate and discussion, examples of applications in diverse ways and fields, point and counterpoint.

The REA wants to proceed with meeting you in the follow up of the symposium and offers all of you the opportunity to engage in a world wide community dedicated to the development of resilience engineering.

We invite you to join us and access REA at our website e.g. membership area, blog and forums, LinkedIn grouphttp:/www.linkedin.com/groups/Resilience-Engineering-Association-REA-4610096/about, and the Resilience Innovation Lab (RIL).

INV ITATION TO RE A MEMBERSHIP

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ResilienceEngineering 2013

Themes

MORNING

Tools to visualizecomplexity

The Resilience Analysis Matrix (RAM): Visualizing functionaldependencies in complex socio-technical systems

A visualization tool of trade-offs in en-route air traffic control tasks

Considering trade-offs when assessing resilience

Performance variability: Black and white or shades of grey?

Distributed governance

How the simplification of work can degrade safety: A gas company case study,

Analysis of the human role in the resilience of air traffic management

The relevance of resources for resilience at different organizationallevels within the military deployment cycle

Socio-technical systems issues in worker safety: Implications formanaging system tradeoffs

AFTERNOON

Models, metrics, methods, and tools

Identifying Imbalances in a Portfolio of safety metrics: TheQ4-balance Framework for economy-safety tradeoffs

Planning measuring resilience potential and early warnings (SCALES)

Understanding resilience in flight operations: “Find the story behindflight safety reports and learn from successes

Sending up a FLARE: Enhancing resilience in industrialmaintenance through the timely mobilization of remote experts

Exploring trade-offs between proactive safety indicators

Business continuity &extreme weather

Training of resilience skills for safer railways: developing a newtraining program on the basis of lessons from Tsunami disaster

Reducing the potential for cascade: Recognizing and mitigatingsituations that threaten business viability

Balancing efficiency and safety in maritime traffic management whenapproaching a port

Safety, production,efficiency trade-offs

Developing resilience signals for the Dutch railway system

Trade-offs between safety and production during technicalassistance of an aircraft

Trade-offs bin the planning of rail engineering work

Resilience in ATM operations: Incorporating robustness andresilience in safety assessment

Staying control andrespond

“Staying ahead of the aircraft” and managing surprise in modern airliners

UAS in (Inter)national airspace: Resilience as a lever in the debate

Trade-offs as symptoms of mismatches between socio-technical systems: A casestudy involving commercial aviation and air traffic control

To certify, to investigate or to engineer, that is the question

Cognitive demands of staying in control on highly automated aircraft whenfaced with surprise

MORNING

Panels

Why resilience makes adifference in energy anddistribution

Precepts of resilience engineering as guidelines for learning lessons fromthe Fukushima - Daiichi Accident

Inter-organisational safety culture challenges in nuclear power design

Analysis of resilience in offshore logistics and emergency response using atheoretically based tool

Why resilience makes adifference in health care

Resilience engineering in healthcare: Moving from epistemology to theory and practice

Resilience approach for medical residents

Hospital discharge of elderly- inherent couplings in the system`s functioning

Why resilience makesa difference intransportation

“Under dangerous conditions” - Safety construction and safety-related workonboard of merchant vessels

Assessing behaviour towards organizational resilience in aviation

Are trade-offs experienced and if yes, how? Studying organizationalresilience through operators’ dilemmas

Neutralization of aging effects in aviation: Trade-offs and perspectives forthe next decade

MORNING

Agency, levels andresilience

Structure, agency, and resilience

Levels of resilience: moving from resilience to resilience engineering

Margins of maneuver

Functional interdependencies, goal conflicts and trade-offs in complexadaptive systems: Landmarks for investigation, targets for design

To rule, or not to rule is not the question (for organizing change towardsresilience in an integrated world)

Four abilities ofresilience

Turning variability into emergent safety: the resilience matrixfor providing strong responses to weak signals

Regulating interactions across multiple centres of control: Anairline operations control perspective

Episodic adaptations and trade-offs: Examples from the Victorian construction industry

Trade-offs anddomain- generalconcepts

Translating resilience: A framework to enhancecommunication and implementation

Characteristics of complex socio-technical systems andguidelines for their management: The role of resilience

The stress-strain model of resilience operationalizes the fourcornerstones of resilience engineering

MORNING & AFTERNOONPOSTER PRESENTATIONS

WORKSHOPS AFTERNOON

WORKSHOPS AFTERNOON

WORKSHOPS MORNING

WORKSHOPS MORNING

YOUNG TALENTS PROGRAM

MORNING & AFTERNOON

2013-06-11-Program-final_v06_for_poster (white).mmap - 11-6-2013 - Mindjet

ROADMAP PROGR AM & THEMES

23

ResilienceEngineering 2013

Themes

MORNING

Tools to visualizecomplexity

The Resilience Analysis Matrix (RAM): Visualizing functionaldependencies in complex socio-technical systems

A visualization tool of trade-offs in en-route air traffic control tasks

Considering trade-offs when assessing resilience

Performance variability: Black and white or shades of grey?

Distributed governance

How the simplification of work can degrade safety: A gas company case study,

Analysis of the human role in the resilience of air traffic management

The relevance of resources for resilience at different organizationallevels within the military deployment cycle

Socio-technical systems issues in worker safety: Implications formanaging system tradeoffs

AFTERNOON

Models, metrics, methods, and tools

Identifying Imbalances in a Portfolio of safety metrics: TheQ4-balance Framework for economy-safety tradeoffs

Planning measuring resilience potential and early warnings (SCALES)

Understanding resilience in flight operations: “Find the story behindflight safety reports and learn from successes

Sending up a FLARE: Enhancing resilience in industrialmaintenance through the timely mobilization of remote experts

Exploring trade-offs between proactive safety indicators

Business continuity &extreme weather

Training of resilience skills for safer railways: developing a newtraining program on the basis of lessons from Tsunami disaster

Reducing the potential for cascade: Recognizing and mitigatingsituations that threaten business viability

Balancing efficiency and safety in maritime traffic management whenapproaching a port

Safety, production,efficiency trade-offs

Developing resilience signals for the Dutch railway system

Trade-offs between safety and production during technicalassistance of an aircraft

Trade-offs bin the planning of rail engineering work

Resilience in ATM operations: Incorporating robustness andresilience in safety assessment

Staying control andrespond

“Staying ahead of the aircraft” and managing surprise in modern airliners

UAS in (Inter)national airspace: Resilience as a lever in the debate

Trade-offs as symptoms of mismatches between socio-technical systems: A casestudy involving commercial aviation and air traffic control

To certify, to investigate or to engineer, that is the question

Cognitive demands of staying in control on highly automated aircraft whenfaced with surprise

MORNING

Panels

Why resilience makes adifference in energy anddistribution

Precepts of resilience engineering as guidelines for learning lessons fromthe Fukushima - Daiichi Accident

Inter-organisational safety culture challenges in nuclear power design

Analysis of resilience in offshore logistics and emergency response using atheoretically based tool

Why resilience makes adifference in health care

Resilience engineering in healthcare: Moving from epistemology to theory and practice

Resilience approach for medical residents

Hospital discharge of elderly- inherent couplings in the system`s functioning

Why resilience makesa difference intransportation

“Under dangerous conditions” - Safety construction and safety-related workonboard of merchant vessels

Assessing behaviour towards organizational resilience in aviation

Are trade-offs experienced and if yes, how? Studying organizationalresilience through operators’ dilemmas

Neutralization of aging effects in aviation: Trade-offs and perspectives forthe next decade

MORNING

Agency, levels andresilience

Structure, agency, and resilience

Levels of resilience: moving from resilience to resilience engineering

Margins of maneuver

Functional interdependencies, goal conflicts and trade-offs in complexadaptive systems: Landmarks for investigation, targets for design

To rule, or not to rule is not the question (for organizing change towardsresilience in an integrated world)

Four abilities ofresilience

Turning variability into emergent safety: the resilience matrixfor providing strong responses to weak signals

Regulating interactions across multiple centres of control: Anairline operations control perspective

Episodic adaptations and trade-offs: Examples from the Victorian construction industry

Trade-offs anddomain- generalconcepts

Translating resilience: A framework to enhancecommunication and implementation

Characteristics of complex socio-technical systems andguidelines for their management: The role of resilience

The stress-strain model of resilience operationalizes the fourcornerstones of resilience engineering

MORNING & AFTERNOONPOSTER PRESENTATIONS

WORKSHOPS AFTERNOON

WORKSHOPS AFTERNOON

WORKSHOPS MORNING

WORKSHOPS MORNING

YOUNG TALENTS PROGRAM

MORNING & AFTERNOON

2013-06-11-Program-final_v06_for_poster (white).mmap - 11-6-2013 - Mindjet

24

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