The Importance of Focusing on People Managing the Transition to IT as a Service Broker
Managing the Transition to IT as a Service Broker
Jun 26, 2015
Successfully moving to new IT structure requires focus on the human side of the equation.
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The Importance of Focusing on People
Managing the Transition to IT as a Service Broker
2
Eighty percent of employees have used non-approved software-as-a-service (SaaS) applications in their jobs.
-Frost & Sullivan
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Frost & Sullivan, “The Hidden Truth Behind Shadow IT,” November 2013.
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IT at the Crossroads
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Shadow IT is increasing because:__________________________________________________________
Employees are familiar and comfortable with the non-approved software
IT approval processes are too slow or cumbersome
Non-approved software better meets their needs than the IT-approved equivalent
IT is viewed as aninefficient cost center
IT must operate differentlyAdopting a new model of operations
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The New Model – IT as a Service Broker
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To facilitate the brokering of services, some enterprises may adopt a self-service platform
IT brokers services from multiple vendors to deliver the most efficient, least costly, and most
timely solution possible
Transitioning to this model requires a cultural shift in IT to manage service delivery rather
than applications and infrastructure
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3 Ways to Ease this Seismic Shift
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Training and hiring2
Build momentum3
The key to a fluid transition
Building a better team
Early wins leads to long-term success
Communication1
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3 Ways to Ease this Seismic Shift
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Communication1
• Thoroughly explain the benefits of a service-broker model
• Anticipate resistance and address concerns from both IT staff dealing with skill set changes and line-of-business employees fearing changeover from efficient systems
• Communicate opportunities for existing IT staff, especially their ability to focus on more value-added activities
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3 Ways to Ease this Seismic Shift
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Training and hiring2
• Add more varied skill sets– Train existing IT staff
– Hire new IT staff
• Positions will include solution integration, vendor and IT services management in new roles such as– Application development
– Application architecture
– IT services integration and management
– Strategic and business-critical thinking
– Partner/vendor management
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3 Ways to Ease this Seismic Shift
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Build momentum3
• Reduce risk by: – Building a service management operating model from the ground up
– Understanding and evaluating the range of service provider tools and solutions
– Crafting mutually beneficial, flexible contracts with your service providers
– Working with the hosting provider to define and set clear SLAs
– Transitioning workloads slowly and one at a time
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Accelerate Success
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Enable IT to be more proactive
Free IT time to focus on
innovation
Provide optimal IT solutions faster, more efficiently,
and at a fraction of the cost of
traditional IT processes
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Is your IT staff ready to find and broker the best tools and technologies to meet
the needs of the end user?
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Next Steps
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Rackspace has the expertise to manage a successful transition to IT as a service broker and can deliver greater
value to your business.
Contact Rackspace or read more at
Managing the Transition to IT as a Service Broker – White Paper
Call Rackspace at 800-961-2888 to get started today.
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About Rackspace
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200,000+ Customers90,000+ Servers45,000+ VM
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Global FootprintCustomers in 120+ Countries
Portfolio of Hosted SolutionsDedicated - Cloud - Hybrid
Annualized Revenue$1.7B
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OV
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About Rackspace
Named a Top Performer for Hosted Private Cloud by Forrester Research Inc. in “The Forrester Wave™: Q1 2013
A Leader in the Magic Quadrant for Cloud-Enabled Managed Hosting, 2014 North America & Europe
Founder
OpenStack®
Open source software for building private and public clouds
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