Managing Telecommunication & Networking

MANAGING TELECOMMUNICATION & NETWORKING

Tesco communicate with customer

Case Study: uses tesco direct

Analysis: Tesco develop the Tesco Direct with HTML5 technology. Tesco also provide Hyper Text Transfer Secure and uses Secure Sockets Layer. Tesco Direct also have a feature Click & Collect where it allow

customers to pick up their purchase products whenever it suits them from over 770 stores. So, customers can choose to pick up their products near their living place or working place

Suggestion: In a my opinion, Tesco did a very well done job in providing a platform for the customers to be able stay connected to Tesco at anywhere and anytime. Hopefully Tesco can keep on maintain their website and make sure the online service availability at 100% for the customers.

Tesco communicate with employeeCase Study: uses tesco academy online

Analysis: Kineo company work closely with Tesco to build the Tesco academy onlineRackspace, has provide enterprise level hosting with full security and extended support and many other common concerns around open source products when Tesco working together with Kineo

Suggestion: Hence, Tesco should continue partnered with Kineo because it can provide a scalable, cost effective learning platform for the Tesco’s global operations. However, it still lack of video conferencing function. Through the video conferencing, Tesco staffs can share presentations, data and media to their other collegue.

Tesco communicate with supplierCase Study: uses tesco supplier network

Analysis: The Tesco Supplier Network was build to bring the existing supplier network Tesco Producer Network and Tesco Knowledge Hub. It provide information in the form of case studies, webinars, discussion forums and e-learning modules for the suppliers and producers. Tesco intention is to gain back the trust from their suppliers by encourage them to collaborate with each other to discuss about broad range of issues so, Tesco can spot the issue earlier and act accordingly to solve the issues.

Suggestion:The Tesco Supplier Network is a good practice platform prepare by Tesco for their suppliers and producers because it can help clear the misunderstanding between the retailer and suppliers. However, it still lack of video conferencing function same as in the Tesco Academy Online.

Tesco centralized their distributed network

Case Study: Tesco has signed a 100 million British Pound deal with British multinational telecommunications company, Cable and Wireless to build a data and voice network to connect all the Tesco offices around the globe

Analysis: Tesco wanted to centralise their distributed network into one centralised network in UK. The purpose of this operation is to synchronise all the network operation into the same network to improve the resolution time and reduced network latency. Tesco uses voice-over-internet protocol (VoIP) on the network, which will help to reduce its voice and data call costs. Tesco also implements the fixed mobile convergence (FMC) system for their staffs. Tesco also use high-definition video conferencing technology which provided by Cisco Systems.

Suggestion: In my point of view, it is worth to invest 100million British Pound to improve the data and voice network much more because telecommunication and network is the integral of success of a company. With proper telecommunication and network, company will get to communicate with their staffs, suppliers, and customers instantly to solve the problem if any occurs.

Tesco outsource their DNS to Neustar

Case Study: Tesco UK was facing huge challenge of migrating their primary data center to a new facility in year 2008. The UK data centers not only support the customer facing websites but also corporate email for their offices around the world. This created large delay in resolution time when all lookups from countries like India would go to the UK and back

Analysis: Tesco outsource the DNS to NeuStar’s UltraDNS because it provide a solution to seamlessly manage the data centre migration. Tesco also had to maintain their website availability at 100%. . Initially, Tesco had plan to maintain their external DNS in-house but it will take up to two days of downtime. UltraDNS, it can gurantee Five 9’s (Service Level Agreement) SLA which mean 99.999% guaranteed uptime.

Suggestion: In the near future, if Tesco face any disaster that will affect the data center, the Traffic Controller services from UltraDNS can act as a disaster recovery solution. In longer-term, Tesco also can use the UltraDNS for all their business-to-business and supply chain activities because it is easy to use and convenience. Thus, with UltraDNS it definitely can help to reduced Tesco’s operating and capital costs and increase the network performance.

Tesco choose Sentrum to handle the datacentre

Case Study: Tesco is investing 65 million British Pound in a state-of-the-art datacentre that will provide the infrastructure to power their combination of digital technology, the internet and traditional supermarket stores

Analysis: Sentrum datacentre uses highly effiecient state-of-the-art cold aisle cooling with the power usage effectiveness (PUE) rating of 1.2 which is better compare to Tesco existing datacentres with 1.6-2.0 PUE. Sentrum is lot more flexible by offering 30,000 square feet of space to power up to 6MW of IT equipment. The infrastructure of the new datacentres include 350kW of Teradata racks to run the group reporting system, over 1,000 physical server blades, 85% virtualised to run the UK retail and dot com infrastructure, Bank infrastructure runs on HP Blades and IBM AS400 servers, running AIX and Open VMS, IBM 2196 mainfrmae to run Tesco’s food replenishment system and over 6PB of disk storage

Suggestion: With the facilities provided by the Sentrum, Tesco no longer need to worry about their datacentre and can cut several millions each year from its IT bill. The only suggestion is Tesco also can migrate the international business across to Sentrum. Then, Tesco can transfer the global supply chain management system to the new datacentre.