Managing Results for Clinicians€¦ · Managing Results for Clinicians. Welcome to the Bp Premier Summit 2017, on Queensland’s Gold Coast Visit us online at Minimise Risk Implementing

Welcome to the Bp Premier Summit 2017, on Queensland’s Gold CoastVisit us online at www.bpsoftware.net

Best Practice Software

Katrina Otto

Managing Results for Clinicians


Minimise Risk

https://www.avant.org.au

“Implementing an effective recall and reminder system for the follow up of tests, test results, and referrals in the practice is essential for the provision of high quality care.”

Avant Mutual Group


Manage your Inbox

Pathology Results

Radiology Results

Specialist Letters

Discharge Summaries

Scanned documents


Results, Recalls & Referrals

Risk Minimisation

Avant ‘Referrals & Recalls’:http://www.avant.org.au/resources/start-a-practice/practice-

operations/systems-and-procedures/referrals-and-recalls/

https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwje8fXikf3SAhUGXLwKHXBXCQYQjRwIBw&url=https://halfeatenmind.wordpress.com/2012/08/19/mighty-mouse-a-rodents-life-lesson/&bvm=bv.151325232,d.dGc&psig=AFQjCNFZIxjSkXkuNNMYwo8aC9-BMZ5SGA&ust=1490925810587727

http://www.avant.org.au/resources/start-a-practice/practice-operations/systems-and-procedures/referrals-and-recalls/


Clinical Governance

“a framework through which clinicians and health service managers are jointly responsible and accountable for patient safety and quality care.”

RACGP Accreditation Standard 3.1 – Safety & Quality:

Education, Clinical Audit, Evidence based practice, Risk Management

http://www.racgp.org.au/standards/313http://www.racgp.org.au/your-practice/guidelines/diabetes/2-clinical-governance-sustaining-and-improving-high-standards-of-care/


RACGP - http://www.racgp.org.au/standards/153

System for follow up of tests and results


An effective practice workflow is vital

CR

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Download a blank flowchart here: http://trainitmedical.com.au/manuals-free-downloads/bp-software-resources-free-templates


eCorrespondence Protocol

SAM

PLE


Action items from your Inbox systematically


Reduce risk - add explanatory comments

• Medico-legal audit trail • Clear direction for practice staff when

communicating with patients


Maintain health summary currency

For recording chronic conditions or significant events


Add Reminder for future follow-up

Design your practice ‘Recall & Reminder system’

to allow staff to easily differentiate between

preventive health reminders & ‘clinically significant’

recalls ie where there is a probability of harm if patient

is not followed up.


Check off Outstanding Requests

Reduces the risk of an important test being missed.

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Check ‘unallocated’ eCorrespondence


How do you action results for other clinicians?

Clinical > Unchecked Reports (from the patient record)

or File > change Inbox

(from the Inbox)


Mark result as given

From:

Patient record

Follow Up Inbox

List of Investigation Results


Follow-up Results

Inbox • Clinicians check regularly

• Action according to protocol

Follow Up Inbox

• Each action has an associated list

• Document contact attempts.

• Check ‘contacted’ versus ‘given’.


Check for ‘contacted’ but not ‘given’


Managing ‘clinically significant’ requests

Add an ‘action’ to help track/follow-up ‘clinically significant’ requests.1

2 Follow-up ‘outstanding actions’ regularly. Main screen > Clinical > Actions


Ordering tests – more advanced tips

• Repeat same screening test in ‘previous requests’ or re-print ‘lost’ request form.

• View related ‘previous results’ from ordering screen.

• Add custom tests in ‘Setup favourites’

• Add screening protocols in ‘Setup favourites’

• Manage ‘outstanding requests’ from patient record or Inbox.


Scan into the Inbox…the path to paperless

Label and store documents systematically for easy retrieval by

clinicians when needed

Create your practice protocol for effective labelling

Learn more about the Bulk Document Import Utility:http://kb.bpsoftware.net/au/bppremier/lava/Content/Clinical/BDI/BulkDocumentImport.htm?Highlight=bulk document import


What’s New?


2

New – Pathology & DI in My Health Record


Pathology & Radiology in My Health Record

If you are looking for information that you did not receive directly - think My Health Record


Prepare for patients seeing their own results


- doctors will still receive results first. Detail your practice process for follow-up.

- just because a result is marked red/‘abnormal’/outside the value range doesn’tmean the result is not normal for them.

- just because a result is marked ‘normal’ doesn’t mean further discussion orinvestigations are not necessary.

- patients can let you know when you order the test if they do not want a specificresult uploaded to their My Health Record.

Now might be a good time to start to explain to your patients:


Manage well for positive change

Create a sample dialogue to fit your own practice system.

Example of GP dialogue (relevant to one specific practice system):

“I receive your results directly. You may also see those results. If I am worried I will contact you. If you are worried please make an appointment and I will be happy to discuss them in detail with you”.


Patient Education

http://www.labtestsonline.org.au

http://www.imagingpathways.health.wa.gov.au/index.php/consumer-info

http://www.labtestsonline.org.au/

http://www.imagingpathways.health.wa.gov.au/index.php/consumer-info


Is it time to refresh your practice system?



[email protected]

www.trainitmedical.com.au

Facebook: trainitmedical

www.trainitmedical.com.au/presentationsFor a digital version of this presentation

Twitter: trainitmedical

More free resources:www.trainitmedical.com.au

Thank you from Katrina Otto

mailto:[email protected]

http://www.trainitmedical.com.au/

http://www.trainitmedical.com.au/presentations

http://www.trainitmedical.com.au/


Locations throughout Australasia Brisbane Business Centre Bundaberg Operations Hub Hamilton Operations Centre Sydney Support Centre

People working in local communities Suite 4B, 127 Creek Street 55 Woondooma Street Level 2, 130 Grantham Street Suite 7.08, 247 Coward Street

Brisbane Qld 4000 Bundaberg Qld 4670 Hamilton New Zealand 3240 Mascot NSW 2020

Thank you.

Our Software Support team is available to answer any queries you may have on Bp Premier.

Contact us on 1300 40 1111, or visit us online at www.bpsoftware.net.

Managing Results for Clinicians€¦ · Managing Results for Clinicians. Welcome to the Bp Premier Summit 2017, on Queensland’s Gold Coast Visit us online at Minimise Risk Implementing

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