Managing People You Can’t See June 7, 2011 James P. Ware, PhD Executive Director The Future of Work…unlimited Webinar sponsored by:
Oct 31, 2014
Managing People You Can’t See
June 7, 2011
James P. Ware, PhD
Executive Director
The Future of Work…unlimited
Webinar sponsored by:
Questions?
Type your questions into the
questions pane in the control
panel -->
Type question here
Handles: @thefutureofwork
@HarvardBiz
@gotomeeting
Follow the conversation on Twitter
#GoodManager
Welcome!
Angelia Herrin Harvard Business Review
http://hbr.org/
Boston, MA
Our Feature Speaker
James Ware, PhD The Future of Work…Unlimited
www.thefutureofwork.net/
Berkeley, CA
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Poll Question
- 5 -
How many of you are managing people you can’t see?
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
A Tale of Two Books
- 6 -
The Difference
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Shift Happens—Again
- 7 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
And the Whole World Has Changed
- 8 -
Someone has hit the “Reset” button.
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Today’s Agenda
Why is remote/mobile work growing so
rapidly?
What challenges does a distributed
workforce present?
How can you keep remote employees
engaged and productive?
What does all this mean for the future of
work?
A conversation about managing
remote teams and a distributed workforce
- 9 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Work is Evolving
What “work” is
How “work”
gets done
Where “work”
gets done
What workers
do
- 10 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
The “Anywhere Office” is a Reality Today
- 11 -
35%
32%
33%
“Third Places”
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
The Global Mobile Workforce is Growing Rapidly*
* “Mobile” means working away from office at least two days per week.
Source: Future of Work Demographic Projections, 2011
Old habits
Resistance
Scarcity of experts
Up-front investment
Technology
Commute costs
ROI
Environmental impacts
- 12 -
Mobile Workers as Percent of Total Workforce
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020
16%
27%
35%
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
But It’s Not Just About Mobility
- 13 -
Global Working-Age Population:
1990: 3.25 billion
2010: 4.5 billion
95% of growth occurred in less-developed countries; 67% in Asia
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
What is Unique About “Different Places” Work?
Differing languages,
social customs,
expectations
Fewer accidental meetings
More task time, less
social interaction
- 14 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation
* Adapted from a model first developed by Bob Johansen, Institute for the Future
- 15 -
Different
Same
Same Different
Place
Time
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Employee Engagement The Critical Ingredient Clarity of
expectations
Rewards for engagement
Inspirational leadership
Quality of peer/
subordinate relationships
Regular feedback
- 16 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Engaging Distributed Team Members
Be a role
model
Lead Team-
building exercises
Celebrate life
events
Recognize Success
Teach empathy
- 17 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Forming a Virtual Team Critical Team-Building Activities
- 18 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Special Challenges for Globally Distributed Teams
- 19 -
Culture
Time Zones
Work Styles
Work Schedules
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Overcoming Differences
- 20 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Agree on Tangible Performance Measures for Each Job. . . and Use Them
- 21 -
Why does this job exist?
How will we know it’s being done well?
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
What Does All This Mean for You?
Lead
by Doing
Invest in Appropriate
Technologies
Embrace Distributed Work
- 22 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
For Further Information
Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork
James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email protected]
- 23 -
Questions?
Type your questions into the
questions pane in the control
panel -->
Type question here
This webinar was brought to you by:
Visit: www.gotomeeting.com
Click the TRY IT FREE button
Use Promo Code: meet
Call: 1-866-962-6491
Email: [email protected]
Sign up for a free trial: