SOLUTION BRIEF Managing Optimal End-User Experience for the VMware View Mobile Secure Desktop OVERVIEW The VMware View ® Mobile Secure Desktop ™ (MSD) solution architecture provides an innovative way for IT to support device diversity and Bring Your Own Device (BYOD) programs by improving user access and mobility, streamlining application updates, enhancing data security, and delivering a high-quality user experience. Xangati is a key VMware alliance partner whose performance management solution is leveraged in documented VMware View reference architectures. In production, Xangati’s VDI Dashboard is a solution that can immediately identify network performance storms that could adversely impact mobile VDI users. “Our environment is highly dynamic—with students logging in and out from all over campus—making it incredibly challenging to track end-user activity,” said Ron Lee, Senior Systems Engineer at Oral Roberts University , which is using the Xangati VDI Dashboard to support its entire student body of more than 3,200 undergraduate and graduate students. “With Xangati, we can accurately track and profile VMware View end-user activity from a single console.” DMZ Infrastructure Management Xangati VDI Dashboard VMware View Client Devices VMware View Security Servers VMware View Connection Servers Active Directory vCenter Anti-Virus vCM vCOps Management vSphere Infrastructure Virtual Desktop vSphere Infrastructure Local SSD Datastores for View Composer Linked Clone Storage Shared Storage Infrastructure for Persona, User Data, ThinApp Applications and VM Master Images vShield Print Server Certificate Authority RADIUS SSO Virtual Desktops VMware OS APP OS APP OS APP OS APP OS APP OS APP VMware OS APP OS APP OS APP OS APP OS APP OS APP VMware OS APP OS APP OS APP OS APP OS APP OS APP Layer 7 Load Balancer for View Security and Connection Servers External Network Internal Network Android Tablet iPad PDA Zero Client Thin Client Windows View Client Windows View Client with Local Mode Macintosh View Client Figure 1: Mobile Secure Desktop Reference Architecture SOLUTION Xangati’s VDI Dashboard is highly integrated with the VMware ® View ™ infrastructure to performance profile and operationally support every MSD end user. Xangati integrates directly with the View Connection Server to understand which user is using which virtual machine at any moment in time. Additionally, through collaboration with VMware and Teradici, the VDI Dashboard is able to provide live and continuous end- to-end PCoIP session visibility even with remote sessions passing through the View Security Servers. • Validated solution from two market leaders: VMware and Xangati • Live end-to-end session visibility for any MSD end user wherever they may be • Service desk integrated solution for complete operational virtual desktop infrastructure (VDI) management KEY BENEFITS
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S O L U T I O N B R I E F
Managing Optimal End-User Experience for the VMware View Mobile Secure Desktop
OVERVIEW
The VMware View® Mobile Secure Desktop™ (MSD) solution architecture provides an innovative way for IT to support device diversity and Bring Your Own Device (BYOD) programs by improving user access and mobility, streamlining application updates, enhancing data security, and delivering a high-quality user experience. Xangati is a key VMware alliance partner whose performance management solution is leveraged in documented VMware View reference architectures. In production, Xangati’s VDI Dashboard is a solution that can immediately identify network performance storms that could adversely impact mobile VDI users.
“Our environment is highly dynamic—with students logging in and out from all over campus—making it incredibly challenging to track end-user activity,” said Ron Lee, Senior Systems Engineer at Oral Roberts University, which is using the Xangati VDI Dashboard to support its entire student body of more than 3,200 undergraduate and graduate students. “With Xangati, we can accurately track and profile VMware View end-user activity from a single console.”
DMZ Infrastructure
Management Xangati VDI Dashboard
VMware ViewClient Devices
VMware View Security Servers
VMware View Connection Servers
ActiveDirectory
vCenter Anti-Virus vCM vCOps
ManagementvSphere Infrastructure
Virtual DesktopvSphere Infrastructure
Local SSD Datastores for View Composer
Linked Clone Storage
Shared Storage Infrastructurefor Persona, User Data, ThinApp
Applications and VM Master Images
vShield
PrintServer
Certi�cateAuthority
RADIUS SSO
Virtual Desktops
VMware
OS
APP
OS
APP
OS
APP
OS
APP
OS
APP
OS
APP
VMware
OS
APP
OS
APP
OS
APP
OS
APP
OS
APP
OS
APP
VMware
OS
APP
OS
APP
OS
APP
OS
APP
OS
APP
OS
APP
Layer 7 Load Balancer for View Security and Connection Servers
ExternalNetwork
Internal Network
AndroidTablet
iPad
PDA
ZeroClient
ThinClient
Windows View Client
Windows View Clientwith Local Mode
Macintosh View Client
Figure 1: Mobile Secure Desktop Reference Architecture
SOLUTION
Xangati’s VDI Dashboard is highly integrated with the VMware® View™ infrastructure to performance profile and operationally support every MSD end user. Xangati integrates directly with the View Connection Server to understand which user is using which virtual machine at any moment in time. Additionally, through collaboration with VMware and Teradici, the VDI Dashboard is able to provide live and continuous end-to-end PCoIP session visibility even with remote sessions passing through the View Security Servers.
•Validatedsolutionfromtwomarketleaders:VMwareandXangati
•Liveend-to-endsessionvisibilityforanyMSDenduserwherevertheymaybe
•Servicedeskintegratedsolutionforcompleteoperationalvirtualdesktopinfrastructure(VDI)management
KEY BENEFITS
Managing Optimal End-User Experience for the VMware View Mobile Secure Desktop
© 2012 Xangati, Inc.
Xangati’s cross-silo approach to VDI performance management ensures that all the critical components of that infrastructure including network, server, and storage are aligned to deliver the best experience possible. The Xangati VDI Dashboard has a unique DVR recording capability that can be triggered in a number of ways including through VMware vCenter™ alerts.
In the case of mobile secure desktops, the network in and of itself can be one of the most significant challenges in terms of end-user experience. To that end, Xangati has unique virtual and physical network-level visibility to help organizations proactively monitor when network performance storms have an adverse impact on end-user experience. This blending of virtual and physical network visibility allows an EUC administrator to know when network latency issues are linked to congestion “inside the firewall” or are due to a latency injected into the session somewhere within the MSD end-user access network.
One of the unique aspects of the VMware View Mobile Secure Desktop model is that the end user can access their desktop from anywhere at any time. Therefore IT’s responsiveness to their questions about desktop productivity are paramount. Xangati’s proactive monitoring capabilities are also uniquely blended with functionality that allows the solution to be directly integrated with an enterprise’s incident management processes. This is where Xangati’s visual trouble ticket (VTT) technology and its ability to be integrated with a customer’s specific service desk software is an ideal match. The VTT is an end-user experience recording that has all the desktop OS, PCoIP session, and infrastructure-level insights to rapidly get to the cause of an issue. The VTT can be appended to the trouble ticket with a hyperlink so it can follow the escalation chain if, for example, a network-related issue cannot be addressed directly by front-line support.
ABOUT XANGATI
Xangati is the recognized leader in tracking performance storms for virtualization and cloud environments. The award-winning Xangati Management Dashboard (XMD) suite of products includes the VI Dashboard for server virtualization, VDI Dashboard for desktop virtualization, and StormTracker™. XMD’s unparalleled in-memory computing architecture allows for a live and continuous awareness of the entire end-to-end infrastructure, providing the ability to instantly identify and anticipate storms before they impact business-user productivity.
Founded in 2006, Xangati, Inc. is a privately held company with corporate headquarters based in Cupertino, California. Xangati is a VMware Technology Alliance Partner with direct integration with VMware View and VMware vSphere™ APIs. For more information, visit www.xangati.com.
Xangati, Inc. 10121 Miller Avenue Suite 100 Cupertino, CA 95014 Phone: +1 408 252-0505 Twitter: @XangatiPress Web: www.xangati.com
ABOUT VMWARE
VMware, the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware’s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 350,000 customers and 50,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice. Learn more at www.vmware.com.
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