Managing Information in the OPS: Making the Transition from Paper to Electronic

IMAGING:IMAGING:IMAGING:IMAGING:IMAGING:IMAGING:IMAGING:IMAGING:Making the Transition from Paper to ElectronicMaking the Transition from Paper to ElectronicMaking the Transition from Paper to ElectronicMaking the Transition from Paper to ElectronicMaking the Transition from Paper to ElectronicMaking the Transition from Paper to ElectronicMaking the Transition from Paper to ElectronicMaking the Transition from Paper to Electronic

OPS IM Conference 2009OPS IM Conference 2009OPS IM Conference 2009OPS IM Conference 2009

April 27April 27April 27April 27thththth, 2009, 2009, 2009, 2009

Babita RamlalBabita RamlalBabita RamlalBabita Ramlal

MOF, Revenue Operations &

Client Services

Sheila VanderlindeSheila VanderlindeSheila VanderlindeSheila Vanderlinde

MOF, Revenue Operations &

Client Services

Lijuan YuLijuan YuLijuan YuLijuan Yu

MGS, Archives of Ontario

SESSION MILESTONESESSION MILESTONESESSION MILESTONESESSION MILESTONESESSION MILESTONESESSION MILESTONESESSION MILESTONESESSION MILESTONE

From Framework to ImagingFrom Framework to Imaging

•• OPS IM FrameworkOPS IM FrameworkOPS IM FrameworkOPS IM FrameworkOPS IM FrameworkOPS IM FrameworkOPS IM FrameworkOPS IM Framework

• IM Strategy + IM Planning

• Imaging Defined

• Business Drivers for Imaging

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Preparing for ImagingPreparing for Imaging

• Business Requirements

• Technical Requirements

• Process Requirements

• Image Certification

Digital Records PreservationDigital Records Preservation

OPS IM FRAMEWORKOPS IM FRAMEWORKOPS IM FRAMEWORKOPS IM FRAMEWORKOPS IM FRAMEWORKOPS IM FRAMEWORKOPS IM FRAMEWORKOPS IM FRAMEWORK

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• OPS IM Framework

•• IM Strategy + IM PlanningIM Strategy + IM PlanningIM Strategy + IM PlanningIM Strategy + IM PlanningIM Strategy + IM PlanningIM Strategy + IM PlanningIM Strategy + IM PlanningIM Strategy + IM Planning

• Imaging Defined


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DEVELOP YOUR IM STRATEGYDEVELOP YOUR IM STRATEGYDEVELOP YOUR IM STRATEGYDEVELOP YOUR IM STRATEGYDEVELOP YOUR IM STRATEGYDEVELOP YOUR IM STRATEGYDEVELOP YOUR IM STRATEGYDEVELOP YOUR IM STRATEGY

1. Determine your strategic objectives

2. Identify your approach to meet those objectives

3. Align approach with I&IT Cluster Strategy

4. Address information governance to prioritize

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4. Address information governance to prioritize

objectives:

• accountability for information assets

• improve efficiency in business processes

• compliance with legislation, regulations, directives

• agility to respond effectively to changes

DEVELOP YOUR IM PLANDEVELOP YOUR IM PLANDEVELOP YOUR IM PLANDEVELOP YOUR IM PLANDEVELOP YOUR IM PLANDEVELOP YOUR IM PLANDEVELOP YOUR IM PLANDEVELOP YOUR IM PLAN

1. Determine operational

objectives

2. Identify approach to

achieve those objectives

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achieve those objectives

3. Identify business

processes impacted

4. Identify alternatives for

business process

improvement**

“ELECTRONIC RECORD” DEFINED“ELECTRONIC RECORD” DEFINED“ELECTRONIC RECORD” DEFINED“ELECTRONIC RECORD” DEFINED“ELECTRONIC RECORD” DEFINED“ELECTRONIC RECORD” DEFINED“ELECTRONIC RECORD” DEFINED“ELECTRONIC RECORD” DEFINED

“Record” means a record of information in any form,

including a record made, recorded, transmitted or

stored in digital form or in other intangible form by

electronic, magnetic, optical or any other means,

but does not include a mechanism or system for

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but does not include a mechanism or system for

making, sending, receiving, storing or otherwise

processing information; (“document”)

Archives and Recordkeeping Act, 2006


“Public Record” means a record made or received by

a public body in carrying out the public body’s

activities, but does not include constituency

records of a minister of the Crown or published

works; (“document public”)

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works; (“document public”)

Archives and Recordkeeping Act, 2006


“[Electronic RecordsElectronic RecordsElectronic RecordsElectronic Records are] records recorded in a form

that requires a computer or other digital device to

process it, and that otherwise satisfy the

definition of a record.”

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Association of Records Managers and Administrators (ARMA)

When simplified, there are two types:

1. Structured (system-created, “standardized” content)

2. Unstructured (human-created, “free-form” content)


� Electronic records can exist in single- or multi-media (image, text and sound)

� Metadata links content and structure to context (to provide records in recognizable form)

� Continuous accessibility is critical in the maintenance of

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� Continuous accessibility is critical in the maintenance of electronic records

� Integrity essential for content to serve as unique evidence of business transactions

� Preservation of integrity requires record be reliable, complete, authentic, and possess sufficient context





•• Imaging DefinedImaging DefinedImaging DefinedImaging DefinedImaging DefinedImaging DefinedImaging DefinedImaging Defined


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IMAGING DEFINEDIMAGING DEFINEDIMAGING DEFINEDIMAGING DEFINEDIMAGING DEFINEDIMAGING DEFINEDIMAGING DEFINEDIMAGING DEFINED

IMAGING: “[The] process that records documents

as digitized images on electronic storage media

for subsequent retrieval and use.” (ARMA)

“Taking an optical or digital image of the document”

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DIGITIZING: “The process of converting records [paper or

microfilm] to binary representations that may be processed

by a computer.” (ARMA)

“Digitally capturing and converting documents to create

digitized records”

EEEEEEEE--------RECORDS vs DIGITIZED RECORDSRECORDS vs DIGITIZED RECORDSRECORDS vs DIGITIZED RECORDSRECORDS vs DIGITIZED RECORDSRECORDS vs DIGITIZED RECORDSRECORDS vs DIGITIZED RECORDSRECORDS vs DIGITIZED RECORDSRECORDS vs DIGITIZED RECORDS

�Digitized Records:

a subset of

Electronic Records

� Two origins for

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� Two origins for

Electronic Records:

• “Born-Digital”

• Converted/Digitized

PLANNING FOR DIGITIZED RECORDSPLANNING FOR DIGITIZED RECORDSPLANNING FOR DIGITIZED RECORDSPLANNING FOR DIGITIZED RECORDSPLANNING FOR DIGITIZED RECORDSPLANNING FOR DIGITIZED RECORDSPLANNING FOR DIGITIZED RECORDSPLANNING FOR DIGITIZED RECORDS

Properly utilizing and leveraging digitized records Properly utilizing and leveraging digitized records Properly utilizing and leveraging digitized records Properly utilizing and leveraging digitized records depends on understanding how they fit into:depends on understanding how they fit into:depends on understanding how they fit into:depends on understanding how they fit into:

• Business ProcessesBusiness ProcessesBusiness ProcessesBusiness Processes

• Records and Document Management ProcessesRecords and Document Management ProcessesRecords and Document Management ProcessesRecords and Document Management Processes

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• Records and Document Management ProcessesRecords and Document Management ProcessesRecords and Document Management ProcessesRecords and Document Management Processes

� What are your information needs?

� What are the relevant information workflows?

� Your objectives and workflows determine where, when, and how digitized records are integrated into your operations

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• Imaging Defined

•• Business Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for Imaging

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•• Business Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for ImagingBusiness Drivers for Imaging







BUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERS

EFFECTIVENESS

� Accessibility:Robust search + retrieval (FIPPA and E-discovery)

� Accessibility:

COMPLIANCE

� Accountability: Enforce defined authorizations + audit trail

� Greening:

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� Accessibility: Multiple remote accessto imaged records

� Cash flow: Same-day revenue processing

� Service Quality: Reduced cycle time

� Greening:Reduce carbon footprint

� Protection + Control:User-level access control

� Better Information sharing:

Enhances remote collaboration

BUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERSBUSINESS DRIVERS

BUSINESS CONTINUITY

� Accessibility:

Remote access to vital

documents

� Resilience:

EFFICIENCY

� Cost Reduction:

Reduce cost of storage +

archiving

� Cost Reduction:

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� Resilience:

Transferability of workflows

to alternate locations

� Replication:

Alternate restorable copies

of vital documents

� Cost Reduction:

Reduce processing +

workflow cost

� Cost Reduction:

Reduce information

handling cost





• Imaging Defined


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REQUIREMENT TYPESREQUIREMENT TYPESREQUIREMENT TYPESREQUIREMENT TYPESREQUIREMENT TYPESREQUIREMENT TYPESREQUIREMENT TYPESREQUIREMENT TYPES

1. Business Requirements

2. Technical Requirements

3. Process Requirements

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3. Process Requirements

WHAT ARE THE REQUIREMENTS?WHAT ARE THE REQUIREMENTS?WHAT ARE THE REQUIREMENTS?WHAT ARE THE REQUIREMENTS?WHAT ARE THE REQUIREMENTS?WHAT ARE THE REQUIREMENTS?WHAT ARE THE REQUIREMENTS?WHAT ARE THE REQUIREMENTS?

“We have a civil case coming up that requires approximately

800 bankers boxes of legal-sized files scanned, coded as

well as OCRed.

The images must be able to be read in Summation which is

the software that we use to view the images and

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the software that we use to view the images and

do searches on.

This is just the basics to what we need, but I’m sure there is

more to it which is why I like to set up a meeting with your

imaging staff to go over the specs.”





• Imaging Defined


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•• Business RequirementsBusiness RequirementsBusiness RequirementsBusiness RequirementsBusiness RequirementsBusiness RequirementsBusiness RequirementsBusiness Requirements





IM BUSINESS REQUIREMENTSIM BUSINESS REQUIREMENTSIM BUSINESS REQUIREMENTSIM BUSINESS REQUIREMENTSIM BUSINESS REQUIREMENTSIM BUSINESS REQUIREMENTSIM BUSINESS REQUIREMENTSIM BUSINESS REQUIREMENTS

Ask when considering (a) digitized records and (b) possible destruction of the original source version of records:

1. Retention period? (based on retention schedules)

2. Final disposition? (based on retention schedules)

3. Use and management of images?

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3. Use and management of images?• Records management system?

• Electronic workflow?

4. Search and Retrieval requirements?

5. Taxonomy or controlled vocabulary?

6. Ability to read the digitized records years later?

7. Migration strategy to ensure records and associated metadata readable and accessible over time?

METADATA + DIGITIZED RECORDSMETADATA + DIGITIZED RECORDSMETADATA + DIGITIZED RECORDSMETADATA + DIGITIZED RECORDSMETADATA + DIGITIZED RECORDSMETADATA + DIGITIZED RECORDSMETADATA + DIGITIZED RECORDSMETADATA + DIGITIZED RECORDS

�Metadata Capture facilitates Search and Retrieval

�Data Capture Process takes an image and

translates the contents into readable, editable text

�Controlled Vocabularies and Taxonomies enable

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�Controlled Vocabularies and Taxonomies enable

users to find information they need

CLIENT BUSINESS REQUIREMENTSCLIENT BUSINESS REQUIREMENTSCLIENT BUSINESS REQUIREMENTSCLIENT BUSINESS REQUIREMENTSCLIENT BUSINESS REQUIREMENTSCLIENT BUSINESS REQUIREMENTSCLIENT BUSINESS REQUIREMENTSCLIENT BUSINESS REQUIREMENTS

1. Program Legislative or Policy Requirements

2. Objects, Events and Data required by Program

3. Business Rules re: Objects, Events and Data

4. Event Triggers and Outcomes

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4. Event Triggers and Outcomes

5. Exception Events

6. Relationships between Users and Data

7. Relationships between Events, Users and Data

EXAMPLE: IMAGE PROCESSINGEXAMPLE: IMAGE PROCESSINGEXAMPLE: IMAGE PROCESSINGEXAMPLE: IMAGE PROCESSINGEXAMPLE: IMAGE PROCESSINGEXAMPLE: IMAGE PROCESSINGEXAMPLE: IMAGE PROCESSINGEXAMPLE: IMAGE PROCESSING

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• Imaging Defined


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•• Technical RequirementsTechnical RequirementsTechnical RequirementsTechnical RequirementsTechnical RequirementsTechnical RequirementsTechnical RequirementsTechnical Requirements




CLIENT TECHNICAL REQUIREMENTSCLIENT TECHNICAL REQUIREMENTSCLIENT TECHNICAL REQUIREMENTSCLIENT TECHNICAL REQUIREMENTSCLIENT TECHNICAL REQUIREMENTSCLIENT TECHNICAL REQUIREMENTSCLIENT TECHNICAL REQUIREMENTSCLIENT TECHNICAL REQUIREMENTS

1. Document preparation needs

2. Image preparation needs

3. Data capture needs (OCR, OMR, ICR)

4. Repository for the images

5. Storage Media for the images

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5. Storage Media for the images

6. File format for the images

7. File format for the content data

8. Quality assurance required

9. Expected volume of imaging & digitizing

10. Processing Approach

11. Disposition of source documents

DATA CAPTURE TECHNOLOGIESDATA CAPTURE TECHNOLOGIESDATA CAPTURE TECHNOLOGIESDATA CAPTURE TECHNOLOGIESDATA CAPTURE TECHNOLOGIESDATA CAPTURE TECHNOLOGIESDATA CAPTURE TECHNOLOGIESDATA CAPTURE TECHNOLOGIES

�OCR (Optical Character Recognition)

Machine- and hand-printed data recognition

� ICR (Intelligent Character Recognition)

Advanced handprint and handwriting recognition

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Advanced handprint and handwriting recognition

�OMR (Optical Mark Character Recognition)

Read tick marks within constrained areas

�Barcode (1D/2D) Reading

Extract information from preprinted patterns

TECH REQUIREMENTS EXAMPLETECH REQUIREMENTS EXAMPLETECH REQUIREMENTS EXAMPLETECH REQUIREMENTS EXAMPLETECH REQUIREMENTS EXAMPLETECH REQUIREMENTS EXAMPLETECH REQUIREMENTS EXAMPLETECH REQUIREMENTS EXAMPLE

� Archives’ Minimum Requirements for

Images of Archival Value (High-Resolution Masters)

• RGB 300dpi / Greyscale 600dpi

• 8-bit color depth

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• 8-bit color depth

• Uncompressed TIFF master image

• Output size 8”x10”

(RGB 2400x3000 px / greyscale 4800x6000 px)

�Business may decide to go RGB 600dpi

BROAD TECHNICAL REQUIREMENTSBROAD TECHNICAL REQUIREMENTSBROAD TECHNICAL REQUIREMENTSBROAD TECHNICAL REQUIREMENTSBROAD TECHNICAL REQUIREMENTSBROAD TECHNICAL REQUIREMENTSBROAD TECHNICAL REQUIREMENTSBROAD TECHNICAL REQUIREMENTS

�Guided by OPS I&IT Policies and Directives

• Infrastructure

• Security

• Access

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• Access

• Storage & Retrieval

• System integration

�System and network architecture planning





• Imaging Defined


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•• Process RequirementsProcess RequirementsProcess RequirementsProcess RequirementsProcess RequirementsProcess RequirementsProcess RequirementsProcess Requirements



PROCESS REQUIREMENTSPROCESS REQUIREMENTSPROCESS REQUIREMENTSPROCESS REQUIREMENTSPROCESS REQUIREMENTSPROCESS REQUIREMENTSPROCESS REQUIREMENTSPROCESS REQUIREMENTS

� The specific processes followed by the end-user

to deliver the service

• Who, when, where, how, why?

�Define and document actions throughout

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�Define and document actions throughout

the data processing cycle.

� Identify potential for business process integration

DEFINING THE WORKFLOWSDEFINING THE WORKFLOWSDEFINING THE WORKFLOWSDEFINING THE WORKFLOWSDEFINING THE WORKFLOWSDEFINING THE WORKFLOWSDEFINING THE WORKFLOWSDEFINING THE WORKFLOWS

� Sequence of operations to complete specific tasks

�Developing workflow models involves identifying• Inputs

• Outputs

• Actions

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• Actions

• Relationships

� Examples:• Procurement

• Payment processing

• Forms processing

IMAGING + ELECTRONIC WORKFLOWSIMAGING + ELECTRONIC WORKFLOWSIMAGING + ELECTRONIC WORKFLOWSIMAGING + ELECTRONIC WORKFLOWSIMAGING + ELECTRONIC WORKFLOWSIMAGING + ELECTRONIC WORKFLOWSIMAGING + ELECTRONIC WORKFLOWSIMAGING + ELECTRONIC WORKFLOWS

� Paper documents needed for repeatable processes can be Paper documents needed for repeatable processes can be Paper documents needed for repeatable processes can be Paper documents needed for repeatable processes can be

digitized and incorporated into an electronic workflowdigitized and incorporated into an electronic workflowdigitized and incorporated into an electronic workflowdigitized and incorporated into an electronic workflow

• Upfront work and planning is required

• Data capture centralized or decentralized

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• Data capture centralized or decentralized

• Repository is still centralized

• Imaged documents can then be actioned

• Built-in flexibility and logice.g. if client payment > $1000 then route to Manager for approval

EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE –––––––– WORKFLOW INITIATIONWORKFLOW INITIATIONWORKFLOW INITIATIONWORKFLOW INITIATIONWORKFLOW INITIATIONWORKFLOW INITIATIONWORKFLOW INITIATIONWORKFLOW INITIATION

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EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE EXAMPLE –––––––– IMAGING + DIGITIZINGIMAGING + DIGITIZINGIMAGING + DIGITIZINGIMAGING + DIGITIZINGIMAGING + DIGITIZINGIMAGING + DIGITIZINGIMAGING + DIGITIZINGIMAGING + DIGITIZING

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• Imaging Defined


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•• Image CertificationImage CertificationImage CertificationImage CertificationImage CertificationImage CertificationImage CertificationImage Certification


WHY CERTIFY?WHY CERTIFY?WHY CERTIFY?WHY CERTIFY?WHY CERTIFY?WHY CERTIFY?WHY CERTIFY?WHY CERTIFY?

� Legal Record considerations: Admissible as evidence in court of law?

� Prove accuracy of the copy

� Prove copy has not been changed or altered

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� Prove copy has not been changed or altered

� Applies to copies in any media:• Physical photograph

• Digital image

�Certification of the system and process

IMAGE CERTIFICATIONIMAGE CERTIFICATIONIMAGE CERTIFICATIONIMAGE CERTIFICATIONIMAGE CERTIFICATIONIMAGE CERTIFICATIONIMAGE CERTIFICATIONIMAGE CERTIFICATION

Further technical requirements based on the following standards and legislation:

• CGSB 72.11 (Foundation of existing Certification)

• CGSB 72.34 (Replaces 72.11)

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• CGSB 72.34 (Replaces 72.11)

• E-Commerce Act

• FIPPA

• Sedona Canada Principles

• Uniform Electronic Evidence Act

HOW ROCSB CAN HELP YOUHOW ROCSB CAN HELP YOUHOW ROCSB CAN HELP YOUHOW ROCSB CAN HELP YOUHOW ROCSB CAN HELP YOUHOW ROCSB CAN HELP YOUHOW ROCSB CAN HELP YOUHOW ROCSB CAN HELP YOU

� Business Transformation Assistance• Process Analysis

• Process Re-engineering

• Work Flow Analysis & Integration

� Recordkeeping Advice

Certified Imaging and Data Capture

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� Certified Imaging and Data Capture

� Advice on Image Certification

� Taxonomies and Controlled Vocabularies

� Forms Design to facilitate metadata capture and enhanced Search and Retrieval

� Project Management





• Imaging Defined


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THE INFORMATION LIFE CYCLETHE INFORMATION LIFE CYCLETHE INFORMATION LIFE CYCLETHE INFORMATION LIFE CYCLETHE INFORMATION LIFE CYCLETHE INFORMATION LIFE CYCLETHE INFORMATION LIFE CYCLETHE INFORMATION LIFE CYCLE

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DIGITAL PRESERVATIONDIGITAL PRESERVATIONDIGITAL PRESERVATIONDIGITAL PRESERVATIONDIGITAL PRESERVATIONDIGITAL PRESERVATIONDIGITAL PRESERVATIONDIGITAL PRESERVATION

� Management of digital information to ensure it is accessible

and understandable over time

� Applies to born-digital + converted content

� Physical deterioration of media

� Technological obsolescence

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� Technological obsolescence

• more serious than physical deterioration!

MEDIAMEDIAMEDIAMEDIA PRACTICAL PHYSICAL LIFETIMEPRACTICAL PHYSICAL LIFETIMEPRACTICAL PHYSICAL LIFETIMEPRACTICAL PHYSICAL LIFETIME AVG TIME TO OBSOLESCENCEAVG TIME TO OBSOLESCENCEAVG TIME TO OBSOLESCENCEAVG TIME TO OBSOLESCENCE

Magnetic (disk) 5 to 10 years

2 to 30 years

5 to 59 years

Magnetic (tape)

Optical (CD/DVD)

5 years

5 years

5 years

PRESERVATION + MIGRATION IN OPSPRESERVATION + MIGRATION IN OPSPRESERVATION + MIGRATION IN OPSPRESERVATION + MIGRATION IN OPSPRESERVATION + MIGRATION IN OPSPRESERVATION + MIGRATION IN OPSPRESERVATION + MIGRATION IN OPSPRESERVATION + MIGRATION IN OPS

�OCIPO: the corporate champion for e-records preservation within OPS

�Ministries/agencies: to ensure long-term accessibility, readability and authenticity of electronic records

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electronic records

�Archives of Ontario: to ensure preservation ofelectronic records of archival value

“Guideline for Transferring Electronic Records to the Archives of Ontario”

PREPARING FOR LPREPARING FOR LPREPARING FOR LPREPARING FOR LPREPARING FOR LPREPARING FOR LPREPARING FOR LPREPARING FOR L--------T PRESERVATIONT PRESERVATIONT PRESERVATIONT PRESERVATIONT PRESERVATIONT PRESERVATIONT PRESERVATIONT PRESERVATION

1. Investigate + identify e-records requiring long-term preservation

2. Define preservation requirements

3. Understand technical features of the records

4. Consider current and near-future technology

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4. Consider current and near-future technology

5. Conduct risk and cost-benefit analyses

6. Determinemost feasible preservation method(including migration considerations)

7. Develop preservation plan

8. Revisit and update plan every three years

IMPORTANT STANDARDS + LEGISLATIONIMPORTANT STANDARDS + LEGISLATIONIMPORTANT STANDARDS + LEGISLATIONIMPORTANT STANDARDS + LEGISLATIONIMPORTANT STANDARDS + LEGISLATIONIMPORTANT STANDARDS + LEGISLATIONIMPORTANT STANDARDS + LEGISLATIONIMPORTANT STANDARDS + LEGISLATION

� ISO 10196:Document Imaging Applications –Recommendations for the Creation of Original Documents

� ISO 15801:2004 Electronic imaging - Information stored electronically -Recommendations for trustworthiness and reliability

� CAN/CGSB 72.34.1993: Electronic Records as Documentary Evidence

� CAN/CGSB 72.11.2005: Microfilm and Electronic Images as Documentary Evidence

� AIIM MS52:Recommended Practice for the

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Recommendations for trustworthiness and reliability

� ISO 19005-1:2005 Document management - Electronic document file format for long-term preservation - Part 1: Use of PDF 1.4 (PDF/A-1)

� ISO 23081-1:2004:Records management processes –Metadata for records – Principles

� Sedona Canada Principles

Recommended Practice for the Requirements and Characteristic of the Original Documents Intended for Optical Scanning

� AIIM TR15:Planning Considerations, Addressing Preparation of Documents for Image Capture

� ANSI/ARMA 16-2007:The Digital Records Conversion Process: Program Planning, Requirements, Procedures

CONTACT INFOCONTACT INFOCONTACT INFOCONTACT INFOCONTACT INFOCONTACT INFOCONTACT INFOCONTACT INFO

ROCSB RIM Contact:

Babita Ramlal

(416) 325-4655

(905) 442-3960

Email: [email protected]

Archives of Ontario Contact:

Lijuan Yu

(416) 327 1588


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ROCSB Imaging Contact:

Sheila Vanderlinde

(905) 433-5823

(905) 441-0800
