www.psyasia.com Telephone and email contact details at: www.psyasia.com/contact.php Course and content design strictly © PsyAsia International Pte. Ltd. Introduction Workplaces are full of conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment - the client/customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict. COURSE DETAILS Who is this course for? The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels are represented, the more dynamic and interesting the explorations and discussions become. That said, we can customize the course as necessary to be more meaningful to a particular group. For example, previous clients have been interested in only training their executives. Armed with an understanding of what these people do via the initial organizational meeting, we can ensure that our facilitators cover the most pertinent and salient issues specific to any group. Aims & Objectives At the end of the course, delegates will have a fuller understanding of what conflict is, their conflict style and conflict management style as well as those of others. They will be able to effectively prepare for negotiation and use their communication skills to reduce conflict and misunderstanding in the workplace. The above is achieved by way of presentations, written exercises and practical small group exercises facilitated by experienced organizational psychologists. Length In-house courses may be one full day or two half-days. When run as a public course, the Managing Conflict at Work course fills one day. Content A full outline of the course content is provided overleaf. Participants all receive a detailed course manual/workbook that enables them to keep a permanent record of the course and exercises. This is used for follow-up action plans and subsequent reviews. Furthermore, a pre-course online psychometric assessment facilitates confidential personal exploration and meaning during the course. Facilitators All of PsyAsia's public courses are facilitated by experienced cross-cultural organisational psychologists who hold registration with professional bodies in Australia or the UK, as well as locally in Hong Kong and/or Singapore. Course Fees Course fees are subject to change and promotional periods, so please consult our website for up-to-date fee details. Public Courses PsyAsia’s public courses run throughout the year at intervals subject to demand in Hong Kong and Singapore. Please check our website's training pages for current courses. http://training.psyasia.com http://dates.psyasia.com MANAGING CONFLICT AT WORK COURSE PsyAsia International's