Managing Change Amid Chaos Handout1

Managing Managing ChangeChange

Amid ChaosAmid Chaos

Susan BerillaSusan Berilla

Director, O.D. & TrainingDirector, O.D. & Training

Cal Poly PomonaCal Poly Pomona

[email protected]@csupomona.edu

Lewin’s change modelLewin’s change model

1. Unfreezing:1. Unfreezing:

Creating motivation &Creating motivation &

readiness to change via readiness to change via

disconfirmation, creation of guilt &disconfirmation, creation of guilt &

anxiety, provision of psychological anxiety, provision of psychological

safety associated with change.safety associated with change.

2. Changing:2. Changing:

Via cognitive restructuring, helping Via cognitive restructuring, helping a a

person to see, judge & react to person to see, judge & react to things things

differently based on a new point of differently based on a new point of

view and/or identifying a new role view and/or identifying a new role

model or mentor.model or mentor.

3. Refreezing3. Refreezing

Helping the person Helping the person

integrate the new point integrate the new point

of view into the total of view into the total

self concept, organizationalself concept, organizational

identity and significant identity and significant relationshipsrelationships

Types of change strategy,Types of change strategy,(Chin & Benne) (Chin & Benne)

Power-Power-coercivecoercive

People will People will change when change when made to do so made to do so

by those in by those in powerpower

RationalRational

People will change if/when People will change if/when they realize it’s they realize it’s

advantageous to themadvantageous to them

Normative-reeducativeNormative-reeducative

People do what they’re People do what they’re rewarded forrewarded for

PERSONAL PERSPECTIVEPERSONAL PERSPECTIVE

““It isn’t the changes that do you in, It isn’t the changes that do you in, it’s the transitions. Change is it’s the transitions. Change is situational – the new site, new situational – the new site, new boss, new role or procedure. boss, new role or procedure. Transition is the psychological Transition is the psychological process people go through to process people go through to come to terms with the new come to terms with the new situation. situation. Change is external, Change is external, transition is internaltransition is internal.”.”

- William Bridges- William Bridges

Tips for Coping & Tips for Coping & ThrivingThriving

1.1.Start _________.Start _________.

2.2.Suspend _____________.Suspend _____________.

3.3.Suspend ________ Suspend ________ (temporarily).(temporarily).

4.4.When you feel it, _________ it.When you feel it, _________ it.

5.5.Communicate, Communicate, communicate, communicate.communicate, communicate.

6.6. Think of past reliefs. Think of past reliefs.

7.7.Remember: Remember: _________ are our friends._________ are our friends.

MANAGERIAL MANAGERIAL PERSPECTIVEPERSPECTIVE

Critical factorsCritical factors

in managing complex change:in managing complex change:TrustTrustVisionVisionSkillsSkillsResourcesResourcesIncentivesIncentivesAction planAction planAccountabilityAccountability

Instruct your people to think Instruct your people to think like beginners, not expertslike beginners, not experts: : be smart, ask stupid Qsbe smart, ask stupid Qs

Don’t penalize ___________ – reward good Don’t penalize ___________ – reward good __________________

• If you’re not making mistakes, you’re not If you’re not making mistakes, you’re not trying anything newtrying anything new

• Striving for excellence is motivating; Striving for excellence is motivating; striving for perfection is demoralizing.striving for perfection is demoralizing.

• The greatest tragedy is not to have tried The greatest tragedy is not to have tried and failed but to have failed to try.and failed but to have failed to try.

Six-phase Six-phase change strategy change strategy

model:model:1.1.Create ________ & a sense of Create ________ & a sense of

________________

2.2.________ the culture________ the culture

3.3.________ the culture________ the culture

4.4.Monitor impact & ________Monitor impact & ________

5.5.Respond to ________Respond to ________

6.6.Sustain the change & Sustain the change & commitmentcommitment

Tools:Tools:• The Urgency DiagnosticThe Urgency Diagnostic, and, and

The Guiding Team AssessmentThe Guiding Team Assessment (Heart of Change Field Guide)(Heart of Change Field Guide)

• Ways to Combat Negative Reactions Ways to Combat Negative Reactions to Changeto Change (Managing Change)(Managing Change)

• Change Preference ScaleChange Preference Scale (pick up at (pick up at end), end), Change Readiness QuestionsChange Readiness Questions

• the whole darn book: the whole darn book: Leading ChangeLeading Change

Recommended ReadingRecommended Reading(in the order of my preference)(in the order of my preference)

• Kotter, J. (1996). Kotter, J. (1996). Leading Change. Leading Change. Harvard Business Harvard Business School Press, Boston.School Press, Boston.

• Pritchett, P., & Pound, R. Pritchett, P., & Pound, R. The Stress of Organizational The Stress of Organizational Change. Change. Pritchett, Dallas.Pritchett, Dallas.

• Cohen, D. (2005), Cohen, D. (2005), The Heart of Change Field Guide. The Heart of Change Field Guide. Harvard Business School Press, Boston.Harvard Business School Press, Boston.

• Schoemer, K. (2005). Schoemer, K. (2005). How to Make Change Your How to Make Change Your Competitive Advantage. Competitive Advantage. Penguin Press, Brownsburg, IN.Penguin Press, Brownsburg, IN.

• Ambrose, D. (1987). Ambrose, D. (1987). Managing Complex ChangeManaging Complex Change. . Enterprise Group, Pittsburgh.Enterprise Group, Pittsburgh.

• Jeffers, S. (1987). Jeffers, S. (1987). Feel the Fear and Do It AnywayFeel the Fear and Do It Anyway. MJF . MJF Books, New YorkBooks, New York

• Samuel, M. (2006). Samuel, M. (2006). Creating the Accountable Creating the Accountable OrganizationOrganization. Xephor Press, Katonah, NY.. Xephor Press, Katonah, NY.

• Heller, R. (1998), Heller, R. (1998), Managing Change. Managing Change. DK Publishing, New DK Publishing, New York.York.