CONSIDERABLE LEADERSHIP AND LITTLE MGT
CONSIDERABLE LDRSHIP AND MGT
LITTLE LDRSHIP/MGT
CONSIDERABLE MGT
LITTLE LDRSHIP
HI
LO HI
AMT OF CHANGE
AMT OF DIFFERENT SERVICE OFFERINGS/BUSINESS STRANDS
LEADERSHIP VS MANAGERSHIP
BUSINES EXPERTISE/COMPETENCE THINKING AHEAD STRATEGICALLY LISTENING TO AND ANTICIPATING CUSTOMER
DEMANDS PLANNING TO MEET CUSTOMER DEMANDS DEVELOPING CUSTOMER DRIVEN OFFERINGS
AND SOLUTIONS TAKING OPPORTUNITIES TO IMPROVE SERVICES
TO CUSTOMERS.
UNDERSTANDING ONES OWN AND OTHERS FEELINGS
LISTENING BEING OPEN AND EMPATHETIC SHARING FEELINGS APPRECIATING OTHERS
Intrapersonal self awareness Self confidence Self discipline Interpersonal- empathy, optimism, social responsibility
Stakeholder map in office relocation? Who are- Winners? Losers? Helpers? Hinderers? Neutral?
POWER CENTRESSOURCES OF POWER LEVERS OF INFLUENCE BUY IN FROM STAKEHOLDERS
LIFE AND PURPOSE ROLE GOALS AND CONTRIBUTION VALUES PERSONAL GROWTH AND SELF
AWARENESS
BEING KNOWING DOING THE TRANSITION CURVE LEARNING OGANIZATIONS HAVING A PERSONAL VISION CREATING AN ORGANIZATIONAL
VISION
denial commitment
resistance exploration
Internal self
pastfuture
External environment
CHANGE TRANSITION GRID
BPR LEAN MANUFACTURING TQM ISO BUSINESS EXCELLENCE VALUES PROGRAMMES BRANDING CUSTOMER CARE BALANCE SCORECARD CULTURE CHANGE COMPETENCY FRAMEWORK
Openly aggressive behavior Passive aggressive behavior Passive behavior Assertive behavior Collaborative behavior
Ingratiation Exchange of benefits Rationality Upwards Appeal Coalitions External consultants Sharing a common vision Role modelling