EDXECEL BTEC LEVEL 5 Managing business activities to Achieve results Dasun lakshith ruberu 11/17/2015
Jan 29, 2016
EDXECEL BTEC LEVEL 5 Managing business activities to Achieve results
Dasun lakshith ruberu
11/17/2015
Page 2
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
CONTENTS
EXECUTIVE SUMMARY ................................................................................................................................... 3
Lo1: understanding the importance of business processes in delivering outcomes based on upon business
goals and objectives. ......................................................................................................................................... 4
LO1.1: Describe the mission/goals/objectives and strategies. ............................................................................ 4
Lo1.2- Recognize various sections of the organizational structure and sectional goals. .................................... 5
Lo1.3- Analyze the organizational process and compare those processes with the new technological changes,
give suggestions to improve those processes. ................................................................................................... 7
LO2: BE ABLE TO DEVELOP PLAN FOR OWNAREAOF RESPONSIBILITY TO IMPLEMENT OPERATIONS
PLANS .............................................................................................................................................................. 9
Lo2.1- How Hilton deals with customer complain with respect to its policies and procedures. ........................... 9
Lo 2.2-Government rules and regulations applicable for Hilton ........................................................................ 11
Lo 2.3- The flow diagram of order taking ad delivery of McDonalds. ................................................................ 14
LO3: BE ABLE TO MONITOR APPROPRIATE SYSTERMS TO IMPROVE ORGANISATIONAL
PERFORMANCE ............................................................................................................................................. 16
LO3.1- Identify the present quality standards of PepsiCo and provide suggestions to improve the quality ....... 16
LO 3.2 Provide your recommendations to improve the organizational processes and procedures with special
attention to technological improvements .......................................................................................................... 20
LO 3.3 Provide a plan to implement the “Just in time system” in the selected organization .............................. 21
LO4: Be able to manage health and safety in the work place........................................................................... 22
LO 4.1 Write a newspaper article about its best practices of health and safety Provide your recommendations
to improve the organizational processes and procedures with special attention to technological improvements
........................................................................................................................................................................ 22
LO 4.2 identify the drawbacks/ weaknesses of the present safety and health policies and procedure of the
organization ..................................................................................................................................................... 23
LO 4.3 Prepare a board paper by Providing your suggestions to improve the health and safety of the selected
organization ..................................................................................................................................................... 24
Conclusion.......................................................................................................... Error! Bookmark not defined.
Bibliography ..................................................................................................................................................... 25
Page 3
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
EXECUTIVE SUMMARY
PepsiCo is an American multinational company with interests in manufacturing and distributing foods and
beverages. PepsiCo’s annual revenue was US $66.7 billion (2014).In this assignment is based on vision,
mission. Then the organizational structure and sectional goals of PepsiCo. Suggestions to improve
management, operational and the supporting processes are stated.
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-
service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has
been offering business and leisure travelers the finest in accommodations, service, amenities and value .in this
assignment the culture, policies and how Hilton handles customer complaints with regards to its policies. Then
the legal rules and regulations applicable for Hilton worldwide is discussed.
McDonalds is the worlds leading food service retailer with more than 30000 restaurants in 19 countries serving
47 million customers each day.in this assignment the order taking process is described.
Furthermore the present quality of Hilton worldwide is described. Including the certifates and awards they won.
Then recommendations are provided to improve the quality of Hilton worldwide.
Then just in time process applied for PepsiCo. Just in time system advantages are described.
Maga has been an active participant in the construction industry in Sri Lanka. Over the course of the past 30
years. In this assignment a newspaper article is written regarding its good pratises of health and safety.
Furthermore the drawbacks and weaknesses are describes finally a borad paper is created in order to improve
weaknesses described above.
Page 4
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Lo1: understanding the importance of business processes in delivering
outcomes based on upon business goals and objectives.
LO1.1: Describe the mission/goals/objectives and strategies.
ORGANISATION- PEPSICO INC
INTRODUCTION TO PEPSICO:
PepsiCois an American multinational company with interests in manufacturing and distributingfoods
and beverages.
PepsiCo’s annual revenue was US $66.7 billion (2014)
PepsiCo has variety of brands of beverages
PepsiCo is organized into four units:
1. PepsiCo American food (PAF), which includes FLNA,QFNA and LAF
2. PepsiCo American beverages (PAB) which includes north American and Latin American
beverages
3. PepsiCo Europe
4. PepsiCo Asia, middle east and Africa (AMEA)s
Its main competitors are- Coca-Cola company, the Kellogg’s company, nestle national beverage corp.
etc.
The Pepsi recipe was first developed in1808 by a pharmacist and industrialist named Caleb Braham.
MISSION AND VISON STATEMENTS-
MISSION STATEMENT- our mission is to be the world premier consumer Products Company focused on
convenient foods and beverages. We seek to produce financial rewards to investors as we provide
opportunities for growth and enrichment to our employees, our business partners and the communities in
which we operate. and in everything we do, we strive for honesty and integrity
VISION STATEMENT- our vision is put into action through programs and a focus on environmental
stewardship, activities to benefit society and a commitment to build shareholders values by making PepsiCo a
truly sustainable company
Page 5
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Lo1.2- Recognize various sections of the organizational structure and sectional goals.
Current Structure
PepsiCo consists of three units: PepsiCo Americas Foods, PepsiCo Americas Beverages and PepsiCo
International. PepsiCo Americas Foods encompasses Frito-Lay North America, Quaker and all Latin American
food and snack businesses. PepsiCo Americas Beverages oversees Pepsi-Cola North America, Gatorade,
Tropicana, and all Latin American beverage businesses. PepsiCo International is responsible for PepsiCo
business in Europe, Asia, and Africa.
Type
PepsiCo is an adaptive organization, as they are continuously seeking constant improvement and keeping new
ideas in the marketplace while its products progress along their life cycles. PepsiCo has a decentralized
organizational structure, with operational decisions made within the separate business units while being
governed by policies at the corporate level..
This is the geographical structure of PepsiCo-
Page 6
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
This is the functional structure of PepsiCo-
Goals and objectives- when talking about Pepsi goals and objectives there are various kind of objectives
under deferent department also Pepsi company’s one of the worlds largest manufacturing and distributing soft
drinks company they have already achieved objectives and day to day running objectives hence to easy to
identify here author briefly describe that key objectives which necessary to achieve to keep their strength.
Management
Sales growth
Asset growth
profitability
Share holders
Market value of the
investment
Stability of dividends.
Size of the divided
Labor force
Wage increase
Number employed
Job security
Society
Productivity gains
Exports
Profitability
Social welfare
Pepsi
objectives
Page 7
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Lo1.3- Analyze the organizational process and compare those processes with the new
technological changes, give suggestions to improve those processes. Management process Methods that aid the structuring, investigation,
anaylsis, decision-making. In this top stage all the strategic planning takes place and it governs the organization direction.
Process of operational
It is the stem of the business. It means basically converting the inputs into the output.
Process of supporting Supporting process is an activity or function that helping day today operation of the organization. Ex: sales accounts maintenance and communication.
Basic Manufacturing process
Page 8
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
The value chain analysis of PepsiCo
How PepsiCo used technology to aid their company growth
PepsiCo is one of the worlds leading soft drinks manufacturer, back in the 90’ they started out small scale
hence they didn’t have high technological equipment. But now they have high tech equipments hence the
effectiveness and efficiency of PepsiCo has dramatically gone up. for example advertising was based on
newspapers, billboard and TV but now they can use social networks to promote their products. It is so very
much cost effective. And PepsiCohave implemented solar powered vending machines which cut down their
cost of electricity.
Suggestions for improvements with new technology
With the new technology PepsiCo could limit inbound logistics by implementing just in time process
Drive efficiently and effectively by using technology in large scale.
They can constantly change advertisements and advertise using social media
They can promote how PepsiCo is using environmental friendly products.
Page 9
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
LO2: BE ABLE TO DEVELOPPLAN FOR OWNAREAOF
RESPONSIBILITY TO IMPLEMENT OPERATIONS PLANS
Lo2.1- How Hilton deals with customer complain with respect to its policies and procedures. ORGANISATION-HILTON WORLDWIDE
Introduction to Hilton-
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-
service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has
been offering business and leisure travelers the finest in accommodations, service, amenities and value. The
company is dedicated to continuing its tradition of providing exceptional guest experiences across its global
brands.
Its brands are comprised of more than 3,750 hotels and timeshare properties, with 615,000 rooms in 85
countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts,
Doubletree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by
Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest
reward program Hilton HHonors®.
Many of its properties are franchised to independent operators and companies. But most of Hilton’s flagship
properties, airports properties and largest resorts however are corporately managed.
In 2015 year it self Hilton worldwide hotels won 25 cooperate awards including the award for worlds most
reputable company. Also Hilton completes around 2400 volunteer projects including annual global week of
service.
Hilton organization culture
Hilton hotels strive to become the best serviced providing leader in the hospitality industry. They have a
service-orientated culture in which each associate strives to be responsive, be respectful and deliver great
experiences to their customers, guests, partners and communities as well as each other
Hilton policies and procedures
Its policies and procedures are divided into 7 parts.
The policy addresses the following: A. The Provision of Goods and Services to Persons with Disabilities
B. The Use of Assistive Devices
C. The Use of Guide Dogs, Service Animals and Service Dogs
D. The Use of Support Persons
E. Notice of Service Disruptions
F. Customer Feedback
G. Training
Page 10
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
How Hilton handles customer complaints with regard to its policy and procedure.
Customer feedback is so important in hospitality industry. Listening to the customers is a good way to get to
know how to improve the organization and customer service. It also is the best way to measure customer
satisfaction and helps to improve customer retention.
In Hilton hotels they implement “DOZEN PRACTISES’ regarding customer feedback. They are;
1. Drive everything in your business with a customer focus. 2. Ask the right questions 3. Exceed customer needs and expectations 4. Maintain happy employees. 5. Create and use service standards. 6. Have a written plan for ensuring excellence in customer service 7. Deal effectively with the difficult customer 8. Use follow up communications as a way to keep in touch with the customer 9. Learn from your competitors and use their successes in your business 10. Smash the barriers to excellence 11. Offer your customers options. 12. Walk the talk at the top.
According to the policies described above -
Feedback Process The hotel shall provide guests with the opportunity to provide feedback on the service provided to guests with disabilities. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request. Submitting Feedback:
Guests who wish to provide feedback by completing an onsite customer feedback form or verbally can do so to any hotel employee. Guests that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.
Page 11
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Lo 2.2-Government rules and regulations applicable for Hilton
Wages boards ordinance 19 of 1945
The fundamental idea of amending Wages boards ordinance 19 of 1945 is to establish the regulation the terms
and conditions of employment including wages of persons employed in different trades. By amending this Wages
boards ordinance 19 of 1945, the government of Sri Lanka has decided the minimum rate of wage here in Sri
Lanka.
The main objectives / provisions of Wages boards ordinance 19 of 1945 as follows.
Determine the minimum rate of wages for different trades in Sri Lanka.
Determine the minimum over time rate for different trades in Sri Lanka.
This ordinance will determine the hours of work in different trades in Sri Lanka.
This ordinance will determine the holidays and leaves for different trades in Sri Lanka.
This ordinance will determine the number of intervals for meals and rest for different trades in Sri Lanka.
Trades covered by the Wages boards ordinance 19 of 1945
1. Tea growing and manufacturing
2. Coca, cardamom & pepper
3. Rubber growing and manufacturing
4. Coconut growing
5. Engineering Trade
6. Printing Trade
7. Tea export trade
8. Rubber export trade
9. Liquor and vinegar trade
10. Match manufacturing Trade
11. Coconut manufacturing trade
12. Building trade
13. Beedi manufacturing trade
14. Baking trade
15. Brick and tile manufacturing trade
16. Ice, aerated water, fruit juice and jam manufacturing trade
17. Coir mattresses and bristle fiber export trade
18. Paddy hulling trade
19. Textile manufacturing trade
20. Garment manufacturing trade
21. Hosiery manufacturing trade
22. Biscuit and confectionary trade
23. Tyre and tube manufacturing, tyre rebuilding ,rubber and plastic goods manufacturing
24. Tanning , footwear and leather goods manufacturing
25. Motor transport trade
26. Cinema trade
27. Nursing Home trade
28. Hotel and catering trade
29. Security service trade
30. Journalists trade
Page 12
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
31. Retail and whole sale trade
32. Batik trade
33. Glassware manufacturing Trade
34. Janitorial services trade
35. Pre school trade
Importance of Wages boards ordinance 19 of 1945
Wages are the one of the most important employment related concern for any worker in any trade and in the
other way around the philosophy of wages of a company will reflect how the company values its workers. The
fundamental idea of amending this ordinance is to determine the minimum wage to all the business enterprises
carrying business functions in Sri Lanka. Hence Hilton Worldwide Reservations has to align with this Wages
boards ordinance 19 of 1945 when conducting business here in Sri Lanka especially areas like minimum wage
for hotel staff, over time rate and working hours of the hotel staff.
The tourism act, No. 38 OF 2005
The fundamental idea of amending the tourism act, No 38 OF 2005 is to provide the establishment of the Sri
Lanka tourism development authority. By establishing Sri Lanka tourism development authority, Sri Lankan
government having the power to make decisions starting from planning and implementation and directly
intervene with any organization in Sri Lanka who is in the tourism industry.
The tourism act No 38 of 2005 came into effect in October 2007 by repealing forty years old act which is the
Ceylon tourist board act, no. 10 of 1966.
Shop and office act (1954)-
Provisions-
maximum working hours per week is 40
one day in full and half a day with pay holidays (if minimum of 28 h is worked per week)
public holiday entitlement with pay
full moon poya day is a holiday
no employment for people less than 14 years
males less than 18 years should not be used for night work
Females over 18/ males over 16 can be used for 6-10 for hotel work.
Females over 18 can be used for night work with transport and/or accommodation.
Page 13
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Employment of young personnel and child –
No child labor (less than 14)
Young personnel to be used only or thee acceptable work
No females over heavy duty and dangerous work
No mine work for young personnel and women
Workmen compensation-
Any employee experiencing any injury or loss during working hours, within his working
capacity, the organization should compensate
He/she should not be under the influence of liquor during the accident
Should not be avoiding safety precautions
Should not be willful damages
EPF and ETF act-
With the expectation of social security it has been recognized
EPF3% of the salary by the employer
ETF minimum of n8% by the and 12% by the employer to be recognized
Gratuity act – employee
Employees with 5 years of unbroken service should be given an incentive. Thus is know as
gratuity
It will be calculated as (Last month salary/2) *no of years worked
Page 14
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Lo 2.3- The flow diagram of order taking ad delivery of McDonalds.
ORGANISATION- MACDONALDS
Introduction to McDonalds-
McDonalds is the worlds leading food service retailer with more than 30000 restaurants in 19 countries serving
47 million customers each day. It is one of the worlds most well known and valuable brands and holds a
leading share in the globally branded quick service restaurant segment of the informal eating-out market in
virtually every country in which they do business. McDonalds was started as a drive in restaurant by Richard
and Maurice McDonald in 1937.
Flow diagram of order taking and delivery of McDonalds-
Page 15
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Order delievering proces-
Online ordering process
your order prints at
mcdonalds within secnds
mcdonald confirms order and estimates
delivery or pickup time
mcdonads prepares meal
for delivery
order food from
computer or mobile
Customers
Nearest
McDonald
s
restaurant
s
Delivery details
Food delivery
Order placement
McDonalds
online website/
Page 16
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
LO3: BE ABLE TO MONITOR APPROPRIATE SYSTERMS TO IMPROVE
ORGANISATIONAL PERFORMANCE
LO3.1- Identify the present quality standards ofPepsiCo and provide suggestions to improve
the quality
ORGANISATION- Hilton
Present quality- Hilton Worldwide is giving a substantial focus on maintaining and continues
improvement of quality standards of the hotel. Because of this quality assurance and sustainability standards
of Hilton Worldwide is well higher in quality rankings compared to other hotels in the hospitality industry.
Hilton Worldwide has earned
Five star standard
ISO 9001 certification for quality management systems
ISO 14001 certification for environmental management systems
Star ratings- Hotel star rating systems seek to assess hotel quality and systematical rank
establishments so that customers know what to expect at the time of booking. Star rating systems are intended
to serve as guidelines for guests who are making hotel reservations and can be quite helpful, it’s important to
realize that these are loose ratings and there is actually no standardized star rating system in place. Hotels are
generally ranked on a scale from one to five stars, sometimes using half star increments. Hilton hotels have
earned 5 star quality standard.
What is 5 star-
5-Star Rating: Luxurious hotels, offering the highest degree of personal service. Elegance and
style abound, the rooms are equipped with quality linens, VCR, CD stereo, jacuzzi tubs, and in-
room video. There are multiple restaurants on site with extensive gourmet menus, and room-
service is also available 24-7. A fitness center, valet parking, and concierge service round out the
experience.
Why is star rating important to Hilton
Star ratings may vary between travel sites. Hotwire calculates their star ratings by adjusting average ratings
from other top traveler sites based on customer feedback for each individual property. But other OTA’s may
use an entirely different calculation. This makes consistency an issue, but if you offer quality amenities and
a clean property, it is likely that your rating will not vary greatly between sites.
Paying attention to your star-rating really does impact your property. Ratings are important because:
1. Customers are drawn to concise, succinct information.
2. You can use your rating as a marketing tool.
3. If a three-star hotel jumps up to a three and a half-star hotel, the revenue from each room per day
would increase by about 2 percent.
Page 17
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
4. Even though specific calculations vary between OTA’s, it’s a universal way to communicate the
quality of your property.
5. They classify your property’s quality.
6. Your rating can be affected by guest feedback of OTA’s
7. They separate your property from local competition.
8. With a higher rating, you can secure higher priced bookings.
9. They are often the first thing customers see.
10. They play a major role in how guests decided between properties within a certain location.
ISO 9001 certification for quality management systems
Requirements- SO 9001:2008 specifies requirements for a quality management system where an
organization
needs to demonstrate its ability to consistently provide product that meets customer and applicable
statutory and regulatory requirements, and
aims to enhance customer satisfaction through the effective application of the system, including processes
for continual improvement of the system and the assurance of conformity to customer and applicable
statutory and regulatory requirements.
In order to achieve this accreditation Hilton Worldwide required completing a self-assessment form. International
five star organization is providing all the guide lines and assessment document along with the minimum
mandatory requirements. After the self-assessment Hilton Worldwide has to send the form to official review and
verification.
After that a team of assessors will pay a visit to the hotel for the verification, inspections and review. During this
visit they are focusing on 9 key areas,
Physical layout - Architecture, landscape and interior design of the hotel.
Safety and security - In-room and site-wide security and safety measures.
General facilities - Particular room types and facilities of the hotel.
General services - Guest services and amenities of the hotel.
Rooms and suites - Guest room facilities and details of the hotel.
Food and beverage - Available food services and options of the hotel.
Leisure and spa facilities - Guest leisure, spa and wellness facilities of the hotel.
Conference and event facilities - Specialized event and conference facilities.
Efficiency, sustainability and conservation - Energy efficiency and sustainability practices.
By gaining five star standard Hilton Worldwide can use of the international five star logo on the website,
advertising and other promotional material of the hotel.
Ability to attract more guests.
Automatic entry into the International Hotel Awards.
Ability to raise the profile of the hotel.
Page 18
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
ISO 14001 certification for environmental management systems
The ISO 14001 standard is an internationally acknowledged environmental management standard which was
first published in 1996. This is a systematic framework in order to handle the short term and long term
environmental impacts of an organization’s products, services and processes.
ISO 14001 certification provides an underlying structure for environmental management best practice to assist
organizations
Minimize the environmental footprint.
Decrease the risk of pollution incidents.
Offers operational improvements.
Assure compliance with relevant environmental laws.
Build up business in a sustainable style.
Hiltons Culture
Organization culture possesses a significant effect on its power to carry out organizational strategies and attain
organizational goals. Having a good organizational culture will improve the organization’s ability to accomplish
its organizational goals and objectives in a very impressive manner. Oftentimes organizations are having the
challenge of sustaining organizational changes and alterations that not having the total control like political,
economical, social, technological, environmental and legal.
Hilton’s priority is to understand and embrace unique global cultures to ensure that Hilton’s Team Members are
seen, heard, valued and respected. As a result, their senior leadership is committed to investing in programs
that promote diversity such as, inclusion training and celebrations of international traditions and customs.
Globally, we also aim to increase their presence in local communities through employee volunteerism,
partnerships and giving programs.
How Hilton Worldwide can improve the quality standards.
As a hotel which operates in hospitality industry the main concern is customer satisfaction. Therefore
quality improved means the satisfaction of the customer will be increased. Here are some ways to
improve the quality of Hilton
Train employees
Why train employees and how it helps to improve quality
Training employees costs time, money, and materials. Often, third parties are needed to conduct job training.
Not only will there be missed time and unbuildable hours, but there will also be additional costs. Another
reason businesses often neglect to train employees is because of past training experiences. Sometimes the
training was done poorly, or the topics just didn’t help. That could happen for several reasons. Failed training
comes at a high cost, and businesses often don’t want to take that risk.However, not training your employees
also comes at a cost.
1. Untrained Employees = Unhappy Employees.
Page 19
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
2. Untrained Workers Have a Low Production Value
3. Untrained Workers Are Inefficient.
Suppose when an untrained employee handles a customer he doesn’t satisfy the customer hence the
quality service of Hilton is affected. When an untrained employee works he needs time to do basic
fundamental processes therefore production is low. Untrained employees are also in efficient which also
affects the quality of service. Therefore when training Hilton can include following key factors into the
training program:
Issues and difficulties in the hospitality industry.
What kind of issues Hilton worldwide facing when providing hospitality services.
How Hilton Worldwide address those issues.
Where the Hilton Worldwide stands with the respect to the quality goals.
Organize quality circles- Quality circles are groups of employees who are encouraged to assess processes and recommend
improvements, all with the goal of promoting quality, efficiency, and productivity. The concept was
developed by Deming in post-war Japan, and made its way to the United States in the late 1970s.
At one point, half of all large corporations had adopted quality circles, but then interest in them
faded.Participation in a quality circle should be voluntary; circles should draw members from all
corners of a company; and the circle should set its own agenda
Quality Circle Benefits:
Team Spirit Development: This will eliminate inter-team conflicts and they will learn working as a team.
Change in the Attitude: Employees will start working on continuous improvement/ quality of work. From, 'I
don't care' to 'I do care' attitude will start growing within employees
Self Development: This will bring out hidden potential of people at work. They get to learn additional skills too
from each other
Improves Organizational Culture: This results in positive working environment. Also, this results total
involvement of employees at all levels
Other Benefits: Quality circles can help a small business reduce costs, increase productivity, and improve
employee morale. Other potential benefits that may be realized by a small business include greater
operational efficiency and an overall better working climate. Quality circles offer a wide variety of benefits for
small businesses. For example, they serve to increase management's awareness of employee ideas, as well
as employee awareness of the need for innovation within the company. Finally, quality circles can improve a
small business's overall competitiveness by reducing costs, improving quality, and promoting innovation.
Have the right attitude-
Quality management is involve lot of negativity because of the fear of continues improvement. But the
management of Hilton Worldwide can focus on adjusting the attitude of the workforce in order to heighten the
quality of the service. But before adjusting attitudes of the workforce, the management of Hilton Worldwide has
to adjust the way them treat and guide their workforce. In order to do that the management of Hilton Worldwide
can focus on
Page 20
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Making more time for quality improvement.
How to help the workforce to feel secure in their jobs.
Changing the management culture of “us vs. them”.
LO 3.2 Provide your recommendations to improve the organizational processes and
procedures with special attention to technological improvements
New technology can be used to improve and enhance the capabilities of Hilton worldwide. It can be used to
surpass thecompetitors, increase the quality of customer service hence increasing customer satisfaction
Ways to improve reservation
Introducing a multi-channel reservation center- use social media to reserve rooms. Plus they could launch
a mobile app which lets customers reserve rooms via mobile.
Ways to improve Marketing procedures
Hilton Worldwide can focus more on social media marketing rather other methods. Hilton Worldwide can
reach more customers from different market segments, different regions and different countries only by
spending less money and other resources compared to other marketing materials like travel magazine,
newspaper articles etc. By using social media Hilton Worldwide can reach more boarders target audience all
around the world with less effort.
Ways to improve HR procedures
Improve the hotel’s documentation system-Hilton worldwide can get rid of the manual bookkeeping anduse a
cloud based HR documentation system. The Stored files can be gain access from anywhere and The HR
department of Hilton Worldwide can avoid sending files to the main server and instead all the data will be
available in one place.
Page 21
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
LO 3.3 Provide a plan to implement the “Just in time system” in the selected organization
Organization- PepsiCo
What is ‘just in time system’?
Just in time system is a management system in which materials or products are produced or purchased only
as necessity requires.
Canners and bottlers process vast quantities of materials each week. Receiving the raw materials and delivering the finished products involves a complex sequence of actions. The ideal solution is to make sure that the inputs for the process arrive 'just-in-time' so they can be transformed into a finished product ready for transportation 'just-in-time' to meet the needs of the retailers. At modern canning plants, the can maker is often located in an adjoining facility, with delivery through a 'whole in the wall' operation. The packagers are involved in sophisticated supply chain networks with the supermarket chains and other outlets to ensure that this process runs smoothly. Canners and bottlers must ensure that they do not build up large stockpiles of cans waiting to be sold but they must also make sure that deliveries are not late. This is where they benefit from advanced information technology that rapidly relays figures about the demand for Pepsi.
Advantages of just in time system
o There should be minimal amounts of inventory obsolescence, since the high rate of inventory
turnover keeps any items from remaining in stock and becoming obsolete.
o Since production runs are very short, it is easier to halt production of one product type and switch
to a different product to meet changes in customer demand.
o The very low inventory levels mean that inventory holding costs (such as warehouse space) are
minimized.
o The company is investing far less cash in its inventory, since fewer inventories is needed.
o Fewer inventories can be damaged within the company, since it is not held long enough for
storage-related accidents to arise. Also, having fewer inventories gives materials handlers more
room to maneuver, so they are less likely to run into any inventory and cause damage.
Page 22
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
LO4: Be able to manage health and safety in the work place
LO 4.1 Write a newspaper article about its best practices of health and safety Provide your
recommendations to improve the organizational processes and procedures with special
attention to technological improvements
Since its establishment in 1984, Maga has been an active participant in the construction industry in Sri Lanka. Over the course of the past 30 years, we have defined ourselves by continually re-investing our knowledge and capital. This has helped us evolve from working alongside several international contractors to executing some of the most prestigious building and infrastructure development projects in Sri Lanka. Receptive to the emerging national needs, we at Maga are committed to the reconstruction and rehabilitation projects currently underway across the country.
The company continued to play a leading role in the infrastructure development in Sri Lanka in 2013/14, executing work on 12 building projects with a total floor area of over 2,900,000sqft; five (5) water supply schemes serving over 310,000 residents
Maga possesses the most experienced group of construction project managers of the country, consisting of over 70 senior project managers and over 300 graduate engineers in the fields of civil, mechanical, electrical, materials, mining and earth resources engineering; together with designers, planners, quantity surveyors , technicians, and over 8000 craftsmen.
THE HEALTH AND SAFETY
Health & Safety Policy is centered on the following:
Protecting the health & safety of all people, including the general public, impacted by the operations of the project or are end-users of the facilities we construct
Operating in a manner of deep concern for health & safety of all stakeholders
Ensuring that all construction-planning takes in to account the associated health & safety of all stakeholders
Providing and maintaining a safe work environment, comprising of plants, machinery and locations, without risks to health
Complying with all relevant legal, statutory and contractual health & safety requirements
Page 23
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Providing all personnel with adequate information, instruction and training with the view of creating a trained, experience and competent management and supervision team
Effectively controlling, co-coordinating and monitoring the activities of direct & indirect employees and sub-contractors with respect to health & safety
Establishing effective communication and joint consultation on health & safety matters with all relevant parties involved in the project work
Continually improving the health & safety of all personnel concerned
Our goal is to achieve zero incidents with respect to customer/third-party health & safety by 2015. And we have achieve awards for health and safety of the organization. For examples
2007 - Human Resource Development
2007 - Effective Adaptation of Safety Measures in Construction
2008 - Human Resource Development
2008 - Effective Adaptation of Safety Measures in Construction
2009 - Effective Adaptation of Safety Measures in Construction
LO 4.2 identify the drawbacks/ weaknesses of the present safety and health policies and procedure of
the organization
There are many weaknesses of the present safety and health policies and procedures of themagaengineering.
They don’t
Conducting risk assessments frequently- Risk assessment is the process where you:
Identify hazards. Analyze or evaluate the risk associated with that hazard. Determine appropriate ways to eliminate or control the hazard.
In practical terms, a risk assessment is a thorough look at your workplace to identify those things, situations,
processes, etc. that may cause harm, particularly to people. After identification is made, you evaluate how
likely and severe the risk is, and then decides what measures should be in place to effectively prevent or
control the harm from happening.
Health and safety policy of MAGA Engineering is not having a contingency plan
MAGA doesn’t have high grade safety equipments
Page 24
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
LO 4.3 Prepare a board paper by Providing your suggestions to improve the health and safety
of the selected organization
BOARD PAPER
Improve the health and safety of the MAGA Constructions
From : Safety officer
To : Board of Directors
Throw : Human Resource Manager
Date : 17 .11 .2015
We kindly request to improve health & safety of the organization. The safety is so
important to the workers as well as workers will work without any drought at their work.
We would suggests you to make a,
PPE Training and workshops
CCTV camera on Automatically lift system
Log out and Tag out system
Provide quality brand-new equipment
Repair old machines
Improve awareness by displaying the safety instructions
We hope the Board of Directors will reply soon as possible and we hope to find beget
may be within 500, 000
Thank you
Page 25
Pearson BTEC HND in Business - Management / HRM Unit 15: Managing Business Activities to Achieve Results
Bibliography
http://www.ilo.org/dyn/travail/docs/1350/Shop%20and%20Office%20Employees%20A
ct.pdf
http://internationalfivestar.org/assessment/
http://enlightenme.com/what-is-the-star-rating-for-hotels/
https://www.scribd.com/doc/77999056/Maga-Engineering
www.ft.lk/.../maga-engineering-hosts-engineering-and-construction-forum
http://maga.lk/about-us/key-policies/
http://maga.lk/people/health-safety/
http://maga.lk/about-us/achievements