Leopold-Franzens-University of Innsbruck School of Management Information Systems Universitaetsstrasse 15 A-6020 Innsbruck Austria Managing and facilitating knowledge creation in collaborative settings MKWI 2012 in Braunschweig Stefan Thalmann & Isabella Seeber
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Managing and facilitating knowledge creation in collaborative settings
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Leopold-Franzens-University of Innsbruck School of Management
Information Systems Universitaetsstrasse 15
A-6020 Innsbruck Austria
Managing and facilitating knowledge creation in collaborative settings
MKWI 2012 in Braunschweig
Stefan Thalmann & Isabella Seeber
Managing and facilitating knowledge creation in collaborative settings
Agenda
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Related Work
Motivation
SER Model
Future Challenges
Conclusion & Outlook
Scenario
Managing and facilitating knowledge creation in collaborative settings
Related Work
3
collaborative setting context Team Knowledge collective
process reuse collaboration tools self-organization unstructured knowledge work codified knowledge
Darwin Evolution Development Variations Growth Organizational Goals Codification Strategy Fit Organizational
Socialization Knowledge Creation Combination collaborative knowledge creation is performed by cycles [34] of creation/maintenance and in collaborative settings [3, 19, 44]
In analogy to Darwin’s theory of evolution, a knowledge creation can also be seen as process of variety-generation and selection [20].
Knowledge selection depends on what fits best to (changed) organizational settings [28], what is on a higher level of maturity [24] or which promises new innovations [20].
organizations are interested in qualified and reusable knowledge assets as output of these processes [20, 24].
Managing and facilitating knowledge creation in collaborative settings
Motivation
collaborative knowledge creation is performed by cycles [34] of creation/maintenance and in collaborative settings [3, 19, 44]
In analogy to Darwin’s theory of evolution, a knowledge creation can also be seen as process of variety-generation and selection [20].
Knowledge selection depends on what fits best to (changed) organizational settings [28], what is on a higher level of maturity [24] or which promises new innovations [20].
organizations are interested in qualified and reusable knowledge assets as output of these processes [20, 24].
appropriate management support is challenging
How can we manage the knowledge creation process and what are the key challenges for the
operationalization?
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Managing and facilitating knowledge creation in collaborative settings
SER Model and knowledge creation
• Seeding – basis for the knowledge development
– domain expert, initializes the process with existing domain knowledge
– seed might influence the behavior during the following collaborative knowledge creation activities
• Evolutionary Growth – community refines the initial ideas and accommodate to the multiple
perspectives of the community members
– at some point the created knowledge become apparent and a combination and consolidation is required
• Reseeding – initiated after need for reorganization, stimulation or gardening was
detected
– new knowledge elements can be added to stimulate the development in a certain direction
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adapted from Fischer et. al. 2001
Managing and facilitating knowledge creation in collaborative settings
Proposed SER model
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Managing and facilitating knowledge creation in collaborative settings
Scenario - Seeding
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Managing and facilitating knowledge creation in collaborative settings
Scenario – Evolutionary Growth
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Managing and facilitating knowledge creation in collaborative settings 10
At some point: • Knowledge assets are scattered among team members • Team members are challenged with too much potential
knowledge assets • It is difficult to determine what knowledge assets are important
and needs the team’s attention
Intervention enabled due to tracking tool: • Content-related parameters – e.g., readability score • Collaboration process related parameters – e.g., # of ideas