Management & Technology Consultants A Good Practice Framework to Reinforce the Exchange of Good Practice in eGovernment IST4Balt WORKSHOP - 29-30 June 2006 - ESTONIA Dr. Arne Jaitner, Senior Consultant, BearingPoint
Management & Technology Consultants
A Good Practice Framework to Reinforce the Exchange of Good
Practice in eGovernment
IST4Balt WORKSHOP - 29-30 June 2006 - ESTONIA Dr. Arne Jaitner, Senior Consultant, BearingPoint
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Agenda
Purpose and Framework Features
Status Good Practice Framework (GPF)
Case Statistics
Ongoing activities
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What is …
… eGovernment Use of ICT in public administrations
… Good practice Successful solutions or approaches which follow accepted standards
… Good practice case Project, initiative, service, standard, …
… Good practice exchange Case replication Copying with local adaptations Learning from good practices elsewhere Exchanging experiences
The Good Practice Framework (GPF) is the main instrument for
eGovernment Good Practice exchange in the European Union.
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Launch of the GPF Project,
January
Launch of the GPF Portal, June 2005
eGovernment Communication,
September
eGovernment Conference,
Como
Lisbon Strategy a dynamic, knowledge
based economy
2000 2003 Jan 2005 June 2005 Year
Roadmap to the GPF
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Good Practice Exchange
StrategyInternal
PlanningProject
DefinitionProject
ApprovalTender
DefinitionPublic Tender
Project Implement.
Project Exploit.
Project Cycle
Knowledge exchangeKnowledge exchange
ICTCompanies
ICT Company selected
Contacting other similar experiences in other Public Administrations
Through and by demand of civil servants
Tools and mechanisms are necessary
Exchange through GPF
Sharing experiences of results
Through and by demand of civil servants
Tools and mechanisms are necessary
Exchange through GPF
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Features of the Good Practice Framework
Template for description of well-defined eGovernment cases
Voluntary self-assessment
Database with a simple and a complex search function
Expert know-how on general or special eGovernment features
News, events, publications, documents and links
Quick start flyers in 8 languages
90 minutes for Good Practice exchange!
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Status GPF I
Number of cases in database
0
50
100
150
200
250
Jun 05 Aug 05 Oct 05 Dec 05 Feb 06 Apr 06 Jun 06
240 Good Practice cases Visits per case range from
41 to 946953 experts and registered
users 445 documents 192 links48 publications 17 events 10 news entries
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Status GPF II
Top match for ‘egovernment good practice’ under Google
Publications about the Good Practice Framework among others in the Behördenspiegel, eGovernment Computing, eGov Monitor, eu-forum, IDABC eGovernment Observatory, Gazeta Samorządu i Administracji
Next to short visits of under 30 seconds, the visit length of 30-60 minutes is most common
Enquiries according to domains: commercial (.com), network (.net), Italy, United Kingdom, Germany, Poland, international (.int), Belgium, Spain
On average 10000 hits, 8300 visits, 3000 visitors per month
Possibility of two-way linkage and exchange of newsletter articles, contact: [email protected]
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Workshops
WORKSHOP SUBJECTPARTICI-PANTS
COUNTRIES INVOLVED
PRESEN-TATIONS
BrusselsGood Practice Dissemination
68 17 7
BerlinEffective and
Efficient eGovernment
89 14 7
WarsawInclusive
eGovernment115 16 11
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GPF quality assurance
User submitted content is quality checked ex post twice weekly
Links are added as they are found, accessibility is checked twice weekly
New content is added each week to news, events, publications and documents sections
News items older than one month and past events are removed and archived
Owners of older cases are contacted with the request to update their case descriptions one year after entry
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Cases according to client groups
Multiple answers possible - 437 answers.
Category of clients
0
20
40
60
80
100
120
140
160
Citizens Administration Business Intermediaries Civil society
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No multiple answers – eService comprises information, communication, transaction.
Cases according to definition
Case definitionStandards
1%Technology5%
Competition1%
Interoperability1%
eService61%
Initiative/program31%
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Citizen eService cases according to subject
Multiple answers possible - only eServices for citizens.
Top10 eServices for citizens
0
5
10
15
20
25
30
35
40
Training Health related Social services Disabled related Certificates Register nat.persons
Policydevelopment
Elderly Income taxes Social security
14
Business eService cases according to subject
Multiple answers possible - only eServices for businesses.
Top10 eServices for businesses
0
5
10
15
20
25
Statisticaloffices
Registercorporate
Registration Corporationtax
Procurement VAT Socialcontribution
Environment Customs Identity token
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Cases according to Manchester topics
155 assignments relating to 147 cases out of 240 online– the other 93 cases could not be clearly assigned.
Relation to the Manchester topics
0
10
20
30
40
50
60
Effective andEfficient
eGovernment
High Impact Services eInclusion eDemocracy eIdentification
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Ongoing activities
Assigning content to Agenda topics
Focus on Manchester Declaration Agenda topics:
– Effective and efficient eGovernment (Workshop Berlin, Jan 06)
– eInclusion (Workshop Warsaw, April 06)
– High Impact Services/eProcurement (Workshop Paris, September 06)
– Electronic Identification and eDemocracy(Workshops Brussels, tbd)
Support of community building for Agenda topics
Installation of channels for the Agenda topics (accessible for registered members/experts)
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YourYour contribution to the GPF
The GPF needs your participation to work effectively!
Please:
Register as an expert or user
Add your good practice cases, documents, events information etc.
Share your knowledge in the discussion forum
Use the self assessment
Pass the website address to your eGovernment colleagues
Become a member of the GPF community
www.egov-goodpractice.org
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Thank you for your time and attention.
Any Questions or Comments?
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Author
This presentation was prepared by:
Dr. Arne Jaitner, Senior Consultant
BearingPoint GmbH
Kurfürstendamm 207-208
10719 Berlin
Phone: +49.30.88004-1018
Fax: +49.30.88004-9016
e-Mail: [email protected]