* ABS Group refers to various subsidiaries of ABS Group of
Companies, Inc., including ABSG Consulting Inc. © Copyright 2015
ABSG Consulting Inc. All rights reserved. 6/15
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TL 9000
This includes performance and cost-based measurements that
measure quality/service reliability and quality performance,
including:
• Performance measurements based on reliability of product
• Software development and life-cycle management• Requirements
for specialized service functions such
as installation and engineering• Requirements to address
communications between
telecom network operators and suppliers• Reporting of quality
measurement data to a central
repository
Who should look for the standard?
• Any company, within the Telecommunications industry sector,
who desires to improve its quality assurance processes and increase
the satisfaction of its customers
• Companies who want to demonstrate conformity with
international standards to protect the integrity and use of telecom
products hardware, software and services
Who benefits from TL 9000?
• Buyers benefit from assured consistent quality across all
products and services by using TL 9000 certified suppliers, along
with significant cost savings of on-site inspections. What’s more,
the Registration Management System (RMS) provides regular
performance data for analysis against industry benchmarks and
objective product or supplier evaluations.
• Suppliers profit by conformance to TL 9000 standards, thus
validating the quality of product, services and customer care that
they provide. It reduces the costs of second party quality audits
and helps create customized performance reports for current and
potential customers.
• Both Service Providers and Suppliers gain from cost
efficiencies and improved supplier relationships across the supply
chain. The TL 9000 certification guarantees that suppliers have a
QMS that has been systematically audited by an independent TL 9000
certification body.
• Organizations drive further product and service improvement
through a strong commitment to
quality and business excellence, thus boosting their
time-to-market and competitive advantage.
Implementing a program based on TL 9000 provides benefit, cost
and risk management considerations that are important for the
organization, its customers and other interested parties.
• Customer loyalty• Expansion of market opportunities•
Operational efficiency and effectiveness• Flexible and fast
responses to market opportunities• Competitive advantage through
improved
organizational capabilities• Motivation of employees towards the
organization’s
goals and objectives• Establishment of a method to gather and
measure
quality and performance data• Demonstrates a commitment to
product quality
and customer value through focus on cycle-time reductions;
on-time deliveries; return rates; reliability; and defect
elimination
• Ability to create value by optimization of costs and resources
as well as flexibility and speed of responses to changing
markets