Management Skills (Day 1) Workshop <<Trainer’s Name>>
Mar 27, 2015
Management Skills(Day 1)
Workshop<<Trainer’s Name>>
LEADERSHIP & LEADERSHIP & MANAGEMENTMANAGEMENT
Management & Management & Leadership?Leadership?
Leader - “Where are we going?” Have a Vision of where they want to be and can communicate it
Are inspirational - people follow them willingly
Manager - “How do we get there? What do we need?” Achieve their objectives by using the available resources effectively - including their people
A Question?A Question?
What do the world’s top tennis players, golfers and athletes all have in common?
Answer - They all have a coach - But why?To build on their successesTo sharpen their skillsTo plan tactics for forthcoming eventsTo stay on top in a very competitive world
“Excellence is never an accident”
Question DetectiveQuestion Detective
A wheel spins slowly to a stop. Beside it, two bodies slumped on the ground. A small crowd is gathering as uniformed figure crouches over to inspect the bodies. What has happened?
OBJECTIVE SETTINGOBJECTIVE SETTING
Features of Good Objectives Features of Good Objectives Example 1: To improve telephone
mannerExample 2: To answer telephone
promptlyExample 3: To answer telephone
promptly within 3 rings, each and every time.
ObjectivesObjectives
Achievable – What barriers in their mind to achieving it? “How do you feel about what we’ve just talked about?”
Realistic - How realistic is this objective? Is it the most urgent and important at this moment in time? What else is on their plate?
Timed - Do they know when you plan to review?
DelegationDelegation
Involves entrusting another person with a task/project (responsibility) for which the delegator remains accountable
Feedback - The HOWFeedback - The HOW
•Example•Effect•Change