Management Centre Europe Feb’13

Develop Your Human Capital to Achieve Your Strategic Goals

Executive Summary

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1. The Challenge: Today’s organizations face increasing volatility and complexity as they serve globalizing and/or changing markets.

2. Human Capital = the key to the Way Ahead 3. MCE is the best strategic partner to develop your human capital and

help you stay ahead to meet these challenges. • More than 50 years’ experience in Europe, Middle East, Russia/CIS and Africa

• Global delivery capabilities

• Delivery formats: Open-enrolment and In-company Workshops, Coaching and Mentoring, Advice on Talent Development

• Range of topics includes strategy formulation, design, planning and execution, leadership and business management skills, including specialized industry practices

• Pragmatic and results oriented: 150+ senior associates with international business experience on senior management level

• Partnerships with leading talent audit and e-learning providers

YOUR BUSINESS NEEDS AND IMPLICATIONS FOR HUMAN CAPITAL

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The Way Your PEOPLE Execute the Strategy Determines Your Strategic Success

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STRATEGY

PEOPLE PROCESSES

To execute strategy, organizations must align their processes and their people. Your people need to be: Competent Informed Engaged Aligned Working together, with good leadership Organizations that invest in developing their people and aligning them to the strategy give themselves a competitive advantage. Human Capital Development is critical to aligning people to execute the strategy.

60% of strategic success depends on the way the mission and strategy get implemented through people.* At MCE, we close the gap between your strategic ambitions and performance.

* Source: McKinsey

Business Strategy Success Needs to Be Aligned to Human Capital Strategy

Define Business Strategy

Identify Critical Success Factors

Identify Required Competencies and Behaviours

Align HR Strategy and Priorities

Plan Implementation in Partnership

A Joint Venture

between Leadership and HR

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Customer Value Proposition is at the Centre of Strategy

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Achieve unbeatable cost advantage through efficient operations and/or access to lower cost resources.

Provide expertise to solve customer’s unique problems. Deliver customized service in a long-term customer relationship.

No distinguishing features or price advantage. Works only in a protected market.

Clearly distinguished with high quality or special features customers care about and will gladly pay more for.

VALUE-PRICED OFFER

IN-BETWEEN OFFER

CUSTOM-MADE SOLUTIONS

PREMIUM OFFER

The strategic choice influences what kind of culture, processes, leadership and rewards your organization needs

to have in place in order to deliver on the strategy.

Align Your People thru 6 Dimensions that Form an Interdependent System

Ensure aligned KPI’s, competence maps, appraisals,

comp & ben, rewards and promotions.

PERFORMANCE METRICS

Ensure leaders model the strategy, lead the people.

Ensure right skills and empowerment.

LEADERSHIP BEHAVIOUR

CUSTOMER PROPOSITION

Ensure skills, competences and resources to make

the customer value proposition a reality.

Ensure aligned organizational design and cross functional

processes.

PROCESSES & STRUCTURE

Diffuse strategy via internal communications. Ensure

feedback loop.

STRATEGY COMMITMENT

Shape culture by adjusting policy and initiatives in the five

other dimensions.

CULTURE

Failure to align your people puts your strategy at serious risk.

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MCE: YOUR STRATEGIC PARTNER

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Management Centre Europe: Your Partner in Managing Change

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MCE is the leading provider of management development services in Europe, Russia, Central Asia and the Middle East.

We help you achieve your goals

• By developing individuals

• And developing organizations

• In a complex and changing environment.

Helping to Strengthen Society Through Education

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We contribute to sustainable prosperity and stable societies. Key to this is educated and skilled people working in businesses and institutions. Our programmes help to strengthen these valuable building blocks: • Education • Innovation • Governance • Leadership • Healthcare Industry • Financial Institutions • Energy and Natural

Resource Industries • Telecommunications

Industry

MCE’s Global Network

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FACTS & FIGURES

Customized programmes and services tailored to your industry

150+ Senior Associates with senior business experience in 29 industries

120+ Management Development Workshops for Individual Managers

Based In Brussels since 1961. Part of American Management Association, founded in 1921.

Global Resources and Offices in 43 locations through the AMA Global Network

Abu-Dhabi • Adelaide • Atlanta • Bangalore Bangkok • Barcelona • Beijing • Brisbane • Brussels Cairo • Calgary • Cebu • Chicago • Guangzhou

Istanbul • Jakarta • Kuala Lumpur • London • Madrid Manila • Melbourne • Mexico City • Milan • Monterrey

Montréal • Moscow • Mumbai • Munich • New York Ottawa • Paris • Penang • Perth • San Francisco

São Paulo • Seoul • Shanghai • Singapore • Sydney Tokyo • Toronto • Vancouver • Washington, D.C.

Practices, models and tools developed by thought leaders from key academic institutions

We work for leading International Companies and Organizations

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More than 150 Ex-Senior Managers and Expert Trainers

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20+ years’ experience in corporate or government management, consulting and developing people

Leading multinational organizations, rich in multicultural background and experience, have lived and worked in multiple countries

Industry and cross-industry experience + senior functional and general management expertise

Experts in adult learning, coaching and interactive training experience, qualified in recognized instruments and methodologies

Shared commitment to develop the current and next generations of managers to lead their organizations profitably and responsibly.

MCE’S SERVICES

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MCE Develops People Across Your Organization

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ORGANIZATION WIDE REACH

TOPICS LEVELS GEOGRAPHIES

DELIVERY METHODS

SERVICES

Wide Range of

Management Topics

Core Business

Management Skills

Specialist

Management Skills

Industry-Specific

Topics

Top Executives Global Delivery Open Enrolment Workshops

In-Company Workshops

Individual Coaching and Mentoring

Advice on Talent Management

Advice on Strategy Execution & Change

Management

Europe, Russia, Central Asia, Middle East

Other Continents via AMA Global Network

Face-to-Face

Virtual

Blended

Senior Managers

High Potential Talent

Middle Managers

Functional / Technical Specialists

New Managers, Supervisors

Executive Assistants

Complete Range of Management Topics

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6 Key Business and

Management Skills

Industry Topics

Leadership and People Management

Specialist Business and Management

Skills

Strategic Alliances, Mergers & Acquisitions

Healthcare

International Strategy and Implementation

Business Management Skills

Communication and Influence Skills

Project Management Skills

Financial Management Skills

Sales and Marketing

Talent Management and HR

IT Strategy

Supply Chain Management

Creativity and Innovation

Public Organizations Chemicals

Banking

Oil & Gas

Telecom

BEYOND WORKSHOPS: HOW WE WORK WITH YOU FOR ORGANIZATIONAL DEVELOPMENT

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Development Solutions for All Levels of the Organization

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Aligning people and developing skills and competencies to execute strategy

How We Work with You

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Development Implement Solution Follow-up Analysis

& Design

• Stakeholder commitment

• Understand issues • Identify what needs

to change • Identify alternative

approaches • Agree on KPIs • Agree on

framework • Budget • Design the solution

• Create customized workshop

• Develop workshop materials

• Prepare exercises, group activities

• Add tools and instruments where they contribute to the objectives

• Prepare notebook, slides, etc.

• With client, enroll workshop participants

• Conduct pre-workshop activities

• Produce ‘kick-off’ event if needed

• Deliver workshop(s) • Gather stakeholder

feedback

• Coaching • Stakeholder

support • Evaluation of

Results

Practices based on sound instructional science and the best of adult learning theory.

We partner with leading providers to maximize effectiveness

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Talent Analytics. Competence Assessments, talent audits, development needs assessments and high-potential identification, Global Talent Survey

Blended learning portal, virtual classroom, e-learning content

Business games. Team-based competitive strategy simulation customized per industry

Customized 360° feedback instruments and corporate surveys, e.g. employee engagement, customer satisfaction, etc.

Best case studies and articles from business schools around the world

Team decision-making “survival” simulations to improve decision-making, conflict management, and group processes

We work with the most widely recognized assessments and exercises

THE MCE DIFFERENCE

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MCE: Your Premium Provider of Human Capital Development

Business Experience

Pragmatic Approach

Global Mind-set &

Delivery Wide Reach

Flexible to Your Needs

Proven Return on Investment

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Call MCE Today

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General number MCE head office: +32 (0)2 543 21 20

[email protected] www.mce-ama.com

Management Centre Europe Committed to developing your people to

overcome the challenges of today’s changing global economy.