GUEST & TASK MANAGEMENT APP Track staff engagements and provide error free guest service
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GUEST & TASK MANAGEMENT APPTrack staff engagements and provide error free guest service
BY PHAROSChambrè is a platform as a service based solution for the ultimate guest experience and guest expectations. Driven by the latest intuitive software technologies, Chambrè brings forth a plethora of services for enhancing guest satisfaction in the hospitality business.. Chambrè focuses on digital guest requests and seamless inter department communication. It blends well with the existing enterprise software and brings out a single page real-time analytic view to increase staff efficiency & enhance guest experience.
YOUR LOGO
FEATURES
01
AUTO & SELF ASSIGNMENT
CENTRALIZED MONITORINGA super admin to create and monitor
tasks on the go on desktop and mobile
PREDEFINED USER ROLES
INTELLIGENT SYSTEM Define severity, location, escalation
matrix to make the system intelligent.
02
Task can assigned manually by self or supervisor, it can also be automatic
based on users logged in.
03
Create departments, levels and define roles for escalation and task assignment with clarity
04
MOBILE APP FOR ALLWith mobile app for a steward to GM and admin, seamless communication is guaranteed.
05
EASY CONFIGURATIONSimple way to configure tasks, users and services makes it user friendly
06
WORKFLOWREASSIGN / INVESTIGATE
Final check to improve productivity
COMPLETION / ESCALATIONTask resolution or escalation
SLA TIMER Watch timer based on predefined SLA’s
TASK CREATION
A task is created by front desk or department admins. This is the only
analog communication point
TASK ASSIGNMENTAuto Assign / Manual assign/
Visible logged in user
TASK STATUSChange of status by
associates
GUEST MOBILE APP
REASSIGN / INVESTIGATEFinal check to improve productivity
COMPLETION / ESCALATIONTask resolution or escalation
SLA TIMERWatch timer based on predefined SLA’s
Android/iOS/Webapp for Guest
Simple login by a referral code which temporarily maps the room and device to the system
Guest Request
Guest can place service request simply by navigating to departments within the app
● Housekeeping● Room service● Laundry● Wake up call● Spa services
● Concierge● Front desk● Restaurant table
booking● Location services
TASK CREATIONA task is created by front desk or department admins. This is the only analog communication point
USERS
SLA USER ROLE SCOPE
Level Zero Head of Property/ GM Monitor
Level 1 Super Admin/ ISR/ Front deskCreate/ Monitor/
Configuration
ETA 3 Level 1 Department Head Create/Monitor
ETA 2 Level 2 Supervisor Monitor/Perform
ETA 1 Level 3 Associates Perform
Menu Name Create ExamplesTask configuration Departments Housekeeping, F&B, Engineering
Task configuration Task status New,In-progress,Completed,Verified,Reassign
Task configuration EscalationSelect escalation for departments , stop escalation status, define ETA 1, ETA 2, ETA 3
Task configuration Department issues Create common tasks/issues, choose escalation type
Task configuration Case types Maintenance, Repair, Replace
Task configuration Severity Major, Minor
Task configuration Resolution Fixed, Can’t be fixed, Temporary fix
Task configuration Priority High, Low, Medium
Task configuration Location Floor No., Room No. , Lobby, Poolside
Employee mapping Add new employee Create a new employee
Task configuration Map to ISR - System Map/Unmap an employee to the system
Device mapping Delete mapping To change user role of an employee and relogin
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