Management 1 Human Resource Management
Jan 02, 2016
Management 1
Human Resource Management
IFCF - MANAGEMENT 1 2
Introduction
You have just been promoted to the position of company officer.– Lieutenant in charge of a single company– Varying degrees of experience, motivation,
and dedication within your company.– You have been promoted through a
competitive testing process, some of the other candidates you came on the job with
IFCF - MANAGEMENT 1 3
Your first day as an officer;
Scenarios in the American Fire Service
YOUR
DEPT.
IFCF - MANAGEMENT 1 4
Role and Function of the FO 1
Job Description– a written statement of the content and
location of a job as it relates to the organizational chart.
Illinois Fire Service– Over 70% is volunteer– 1209 fire departments/districts– Full spectrum of services delivered
IFCF - MANAGEMENT 1 5
Company Officer-The Vital Link
What does the company officer connect or link the firefighter to?– Administration– Emergency Operations
IFCF - MANAGEMENT 1 6
IFCF - MANAGEMENT 1 7
IFCF - MANAGEMENT 1 8
Common Mistakes to Avoid as a Company Officer
Letting authority go to your head Playing the tyrant boss Playing favorites Making to many changes too fast Sidestepping the Chain of Command Keeping the “just one of the gang”
relationships with former co-workers
IFCF - MANAGEMENT 1 9
Summary
Easy to get off on the wrong foot– “Now it will be my way”
Start slow, walk soft, until you are sure! Officers in the past had little
management training. Use what you learn
Use the 6 keys to success and avoid mistakes
IFCF - MANAGEMENT 1 10
IFCF - MANAGEMENT 1 11
Sources of Authority
Unity of Command– Firefighter is
responsible to1 and only 1 supervisor.
– This applies to fireground and in-station activities.
– Provides direct line of communications between FF and Lt.
IFCF - MANAGEMENT 1 12
Unity of Command Principles
Unity of Command necessary for efficient supervision
Works in 2 ways:– You know who to report to– You know who to direct
IFCF - MANAGEMENT 1 13
What Happens if the Unity of Command Breaks Down?? Firefighters play officers against one
another Loudest officer often wins Projects suffer in quality because to FF
tries to follow conflicting procedures FF become confused and frustrated
IFCF - MANAGEMENT 1 14
Chain of Command
Pathway of responsibility from the top of the department to the bottom.– Everyone receives the same message– Work is broken into specific job
assignments– Breeches or sidestepping result in a LOSS
OF CONTROL
IFCF - MANAGEMENT 1 15
D eputy C hie f*O pera t ions
*A dm inis tra t ion
A ss t. C hie fT ra ining
A ss t. C hie fE M S
A ss t. C hie fF ire P rev.
A ss t. C hie fS pec ia l O ps .
F IR E F IG HT E R S
E NG INE E R S
LIE UT E NA NT S
C A P T A INS
B a tt C hie fB lack
F IR E F IG HT E R S
E NG INE E R S
LIE UT E NA NT S
C A P T A INS
B a tt . C hie fR ed
F IR E F IG HT E R S
E NG INE E R S
LIE UT E NA NT S
C A P T A INS
B a tt . C hie fG o ld
C hie f o f D epa rtm ent B oa rd o f T rus teesC ity A dm inis tra t ion
IFCF - MANAGEMENT 1 16
IFCF - MANAGEMENT 1 17
Span of Control
The number of people a supervisor can effectively oversee at one time.– 5 to 6 firefighters is maximum.– Basis for Incident Management System– Sectors and Branches use this principle
If Span of Control is exceeded– Safety could be compromised– Freelancing in all environments
IFCF - MANAGEMENT 1 18
IFCF - MANAGEMENT 1 19
Division of Labor
Separation between job functions– Divided between larger job responsibilities
• Training Officer• Fire Prevention Officer• Public Education Officer• Maintenance• Hazardous Materials Coordinator
Consistent with Span of Control
IFCF - MANAGEMENT 1 20
IFCF - MANAGEMENT 1 21
Division of Labor Helps the Fire Officer
Delegate responsibility to persons responsible for duties– Makes more time available– Management wants this in most
organizations Not “step on the toes” of others Rules and Regulations will determine
areas of responsibility
IFCF - MANAGEMENT 1 22
Company Officer Derives Authority from Chain of
Command Make FF’s aware of proper channels Officer must learn to handle the FF’s
problems to avoid breeches of command
Remember:– Difference between authority & respect
• Authority is bestowed, respect is earned!
IFCF - MANAGEMENT 1 23
The Nature of Our Business
Sometimes emergencies dictate breaching the unity of command– Fireground situations
• Conflicting or multiple assignments• Completing tasks as you go• Not following through with the communication
process; “assignment complete”
– Acting out of rank– Working on new assignments
IFCF - MANAGEMENT 1 24
A Simple Problem Solving Skill
L-L-isten to the problemisten to the problem I-I-nvestigate possible solutionsnvestigate possible solutions S-S-eek help from aboveeek help from above T-T-ake actionake action E-E-ncourage by providing supportncourage by providing support N-N-ow follow up, make sure the problem ow follow up, make sure the problem
is solved!is solved!