ManageEngine Desktop Central Training on ManageEngine Desktop Central Romanus Prabhu R Technical Account Manager LinkedIn : romanus.prabhu.

Training on ManageEngine Desktop Central

Romanus Prabhu RTechnical Account Manager

LinkedIn : romanus.prabhu

Part - IIIDesktop Central Features & Roadmap

ITIL, SDP and DC

Why this Integration?

• ServiceDesk Plus and Desktop Central are closely related products– SDP handles processes– DC manages implementation/release (ITIL)

• 40% of Desktop Central Customers also use ServiceDesk Plus and the percentage grows

• There were more requests for integration from our Customers

• Incident, Problem, Change, Release – mgmts

Modules of Desktop Central

Understanding the Architecture

Network Scenarios Supported

• Network Support– LAN (Local Area Network)– WAN (Wide Area Network / Remote Offices)– Mobile/Roaming users

• Coverage of Products– Enterprise and– Managed Service Providers (MSP)

Network Scenarios Supported

Architecture of Desktop Central

• Desktop Central is a client - Server Architecture with following components– Server (Server Engine and Storage)– Console (Browser Interface for configuring)– Agent (Program running on client computer)

• It support On-demand and Scheduled communication

Architecture of Desktop Central

Architecture for Remote Office

Ports Used in Desktop Central

Component Ports Description

Desktop Central Server 8 0 2 0 / 8 3 8 3 Server listening

Notification Server 8 0 2 7 Apply now Framework listener

Remote Control 8 4 4 4 / 8 4 4 3 Remote Control listener

File Transfer 8 0 3 2 / 8 0 3 1 File Transfer over Remote control

Distribution Server 8 0 2 1 / 8 3 8 4 Distribution Server Listener for WAN Agents

Architecture with Port details

Installing Desktop Central

• Installing Desktop Central– System Requirements– Installing the Server

• Simple and Hassle free

Configuring Desktop Central

• Configuring the Firewall• Enabling Secure Communication• User Administration• Configuring Mail Server for email notifications• Changing Server Ports, Communication mode,

etc.

Adding Network Details

• Discovering the Domains

• Adding Domains/Workgroups

• Adding Computers to manage

• Adding Remote Offices

• Installing Distribution Servers

Installing Agents

• Installing the Agent in Client Computers

– From the Console

– Using Windows GPO

– Using Script

– Manually

• Configuring Agent Settings

Features Categorized

• Patch Management• Software Management• Windows Configurations Management• Security Management• Inventory Management• Preventive Management• Remote Control• Reports

Patch Management

Patch Architecture

Patch Management

Setting-up Patch Management• Setting up Patch Management

– Configure Proxy– Define System Health Policy

• Update Patch Database– Includes latest patch database

• Synchronize patch database periodically– Update manually– Schedule periodic updates

Scan, Identify and Automate• Scan and Identify Missing Patches

– Manual vs Scheduled

• Manual mode Install of Missing Patches– Install a patch to all the required systems– Install all the missing patches to a computer

• Automatic Patch Deployment• Exclude/Approve patches• Verify the status of Patch Deployment

Alerts and Reports• Patch Management Reports

– Vulnerable Systems– Vulnerable Patches– Latest Patches

• Patch Management Alerts– Notify when a task is complete

Software Deployment

Software Deployment

Setting-up Software Deployment• Setting up Software Deployment

– Creating a Network Share– http uploads

• Adding Software Packages– MSI Packages– EXE Packages– Templates

Setting-up Software Deployment• Deploying the Software

– Scheduling Deployment– Perform Pre- and Post- installation tasks

• Verifying the status of deployment

Asset Management

Asset Management

Asset Management• Scan for Assets

–Scan Manually–Schedule Periodic Scan

• Configure Email Alerts

Features on Asset data• Manage Software Licenses• Configure Prohibited Software

– Inventory Reports• Software Reports

– Hardware Reports– License Compliance Reports– Create Custom Reports

Configurations

Configurations

Windows Configurations• Understanding User and Computer

Configurations• Understanding Configuration States• Using Configuration Templates• Using Collections• Pre-defined/Template based 35 configurations

– Manage Local users and Groups– Manage Windows Firewalls– File copy for the network– Registry management and more.,

Green IT – Power Management• Define and Apply Power Schemes• Shutdown Remote Computers

– Shutdown Manually– Scheduled Shutdown

• Shutdown computers in specific Custom Groups

• Wake up Remote Computers• Power Management Report

Securing USB Devices• Enable/ Disable USB Devices• User Level / Computer Level

– Mouse– Disk Drive– Floppy– Portable Devices & more

• Enable / Disable Specific Instances

Remote Control

Remote Control

• Setting up Remote Control–User Confirmation–Compression Settings–Communication Mode

• Multi-Monitor Support

Remote Control

• File Transfer• Read-only Sessions (Silent Monitoring)• Multiple Participants• Audit Remote Connections• Recording the session

Chat

• Chat functionality to end points

Mobile Device Management

Preventive Maintenance Tools

Preventive Tools

• Schedule Check Disk, Defragment and Clean Manager tools as a preventive maintenance measure.

• The logs for the tools can be seen at the console of Desktop Central.

Reports in Desktop Central• Readymade inventory reports on

hardware/software, usage, make, model etc.,• Patch management and Configuration Reports • User logon and Power reports – unique in

reporting• Custom and Query report for complete

coverage of the reports.• Reports are scheduled and sent in email

attach as a desired attachment.• Active Directory Report (Close to 100#)

Making it Inter Operable

• Desktop Central can work with– ServiceDesk Plus – Asset Explorer and soon in – IT 360

• SDP + DC is the combination which is popular and address the real time use cases

Remediation and Compliance• Remediation is a process of recovering or

correcting the error.– The Registry Configuration, Custom Scripting, etc.,

can be used as remediation measure for the network

• PCI DSS Compliance – Desktop Central’s Action and Reporting

functionality offers more robust support for PCI DSS

Roadmap

Approach to Roadmap

• Hotfix based quicker release cycle – Typically two (~approx) releases per Month

• Release would focus on Functional feature enhancement and issue fixes.

• Regarding the new features, they are published and according to priority and need it is done

• http://www.manageengine.com/products/desktop-central/product-roadmap.html

• MDM support enhancements• Support for Patching Mac OS • Inventory enhancements• Patch enhancements (3rd party)• Chat Functionality• USB Threat analysis• Unified Console/Agent - In Progress• More here ..

– http://www.manageengine.com/products/desktop-central/product-roadmap.html

Few items from Roadmap

Support and Community• Support is available through the following modes

– Email– Online Web assistance – Telephonic– Forums– Blogs and Onsite arrangement

• It is 24x5 support covering the Middle East region too.

• Community has contributed more on Silent switches for install, scripts, commercial & more.,

ThanksRomanus Prabhu RaymondLinkedIn : romanus-prabhu

Questions