COMVERSE 1 Proprietary and Confidential 200 Quannapowitt Parkway Wakefield, MA 01880, USA Q2 – 2013 v02 Managed Services: Yielding Excellent Results at Videocon Managed Services World Congress 2013 Mr. Krishnan Swamy Panicker CTO & Director of Videocon Telecommunications Ltd. Mr. Yossi Abraham Comverse Vice President of Services Sales
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Managed Services: Yielding Excellent Results at Videocon
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COMVERSE 1 Proprietary and Confidential 200 Quannapowitt Parkway Wakefield, MA 01880, USA Q2 – 2013 v02
Managed Services:
Yielding Excellent Results at Videocon
Managed Services World Congress 2013
Mr. Krishnan Swamy Panicker CTO & Director of Videocon Telecommunications Ltd.
Mr. Yossi Abraham Comverse Vice President of Services Sales
COMVERSE 2 Proprietary and Confidential
Poll Question: What Are The Most Important Benefits You would Expect from Managed Services?
❶
Cost Reduction
❷ Enhance Customer Experience
Foster Innovation
❸ Streamline Processes
Increase operational Efficiency
❹ Accelerate Time-To-Market
Reduce Time-to-Revenue
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We recommend Fresh Orange Juice at our Smoothie Bar
• Its all about partnership! Set the right contract…but keep it in the drawer
• Select a partner that provides business values beyond cost reduction and operational efficiencies
• SLAs should reflect business objectives, not only operational performance permanents – focus on KPIs that matter…and limit them to a manageable number
• Create a proactive problem solving mechanism, based on mutual understanding and commitment
• Work with the best product experts, the one the best know how to efficiently (and affectively) use the technology
• Focus on business drivers managing each day of the operation
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Questions?
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Mr. Krishnan Swamy Panicker CTO & Director of Videocon Telecommunications Ltd.
Mr. Yossi Abraham Comverse Vice President of Services Sales