MANAGED SERVICES · 2021. 1. 4. · MANAGED SERVICES Transform Unlock Realize Our value realization philosophy: Unlock value and improve stakeholder satisfaction with the help of

MANAGED SERVICESTransform Unlock Realize

Our value realization philosophy:

Unlock value and improve stakeholder satisfaction with the help of Oracle applications.

Business challenges with on-going applications support:

Aging Hardware Talent retention Patches & upgrades Keep OS, DB and applications at

supported levels

Maintenance of costly

infrastructure

TRANSFORM O Identify areas for

improvements

O We will transform your applications to perform to their best.

O Suggest our approaches for further improvements

UNLOCK O Provide innovative

solutions

O Automate manual & iterative processes

REALIZE O Cost savings with

the help of digital transformations

O Enhanced customer focus & satisfaction levels

O Refine business strategy

Managed Services for Oracle E-Business Suite: © A dedicated Account Manager to manage the Help Desk tickets

© Incident Management using customer or Rite’s Help Desk system

© Create and review status of tickets from our RiteBot platform

© Focused approach to issue resolution – Categorize into priority & functional areas – Estimate effort and delivery timelines for each ticket – Perform root-cause analysis on recurring incidents – Deliver and report to business

© Performance Metrix review each week/month

© Identify process improvement areas for automation

© Automate business processes

© Flexible shifts per customer business needs

© Dedicated and continuous support for Month-End close cycles

Managed Services for Oracle Cloud Applications: © A dedicated Account Manager to manage the Help Desk tickets

© Incident Management using customer or Rite’s Help Desk system

© Manage tickets from our RiteBot platform

© Improve business processes by enhancing business flows via customizations using VBCS

© Focused approach to issue resolution – Categorize into priority & functional areas – Estimate effort and delivery timelines for each ticket – Perform root-cause analysis on recurring incidents – Deliver and report to business

© Performance Metrix review each week/month

© Identify process improvement areas for automation

© Automate business processes

© Flexible shifts per customer business needs

© Dedicated and continuous support for Month-End close cycles

Managed Services for DBA & Linux Services © DBA Services

– On-going support – DB Upgrade support (ex: 12c to 19c) – Apps Upgrade support (ex: 11i to 12.2.x)

© Linux Admin Services – Oracle Enterprise Linus (OEL) support – Solaris Support – OS upgrade services – Oracle Virtual Machines (OVM) support – On-going support

Managed Services for SaaS Admin Services © SaaS Cloud Admin Activities:

– Schedule Refresh with Oracle and work on Post clone steps – Setup and Maintenance, Sandbox Publish tasks, Reports and Analytics – User Provisioning and Roles Assignments – IP Addresses Gathering and Work with IT Team for Whitelisting Purpose – Plan and take care of Pre-upgrade and Post-Upgrade Activities – Setup OIC Connections

© OIC Admin Activities:

– Refresh OIC NONPROD from PROD – Configure new Connections, SFTP Agents, Adapters, Lookups – Start/Stop Integrations along with their Schedule – Troubleshooting Agents, Integrations – Create Read-only Users and Provision access – SFTP Servers Access