Managed Ip Customer Presentation 10 11 11

TDS managedIP Hosted

Presentation & Demonstration

Commercial Product Management

Agenda• The terminology

• VoIP, QoS, Hosted, Non-Blocking – what does it all mean?

• The service• Why “managed”IP Hosted?• Why managedIP for your business?• managedIP Network

• Demonstration• Call Control• Productivity• Mobility• Call Management

The Terminology

Voice over IP (VoIP)• Voice over Internet Protocol – it’s a protocol, but not one that’s

unique to the Internet• VoIP technology quickly becoming the standard displacing

traditional analog technology in the public telephone network• managedIP is not “voice over the Internet”!• Benefits?

– Single network for voice and data• One network to maintain and administer

– Quick moves and changes to your voice services– Optimizing your bandwidth – dynamic allocation of bandwidth for both

your voice and data– New, advanced applications available impossible with old network

The Terminology

Quality of Service (QoS)• managedIP Hosted delivers you the highest quality of

voice & data services by providing a carefully engineered network which includes: – Pre-Sale Site Survey and LAN Assessment to verify your LAN

can support a voice application– Dedicated, symmetrical bandwidth from our data center to your

business (i.e., not “best effort” on Internet)– A robust Cisco router, owned and maintained by TDS– Standard data switch configurations– Non-proprietary IP telephones tested and configured for

seamless integration to TDS’ network

The Service

Why “managed” IP Hosted? • TDS manages & hosts the service for you

– No phone system to purchase, upgrade, or maintain– Eliminate risk of technology obsolescence– The data network provided by TDS is fully managed– You focus on your business – TDS cares for your communications system– TDS hosts the application in our data center, ensuring high reliability– Hosted service provides virtually non-blocking access to and from the public

telephone network – your customers will never get a busy signal!

• You manage the administration of your system via user-friendly, web-based tools

– Administrator – reset user pass codes, update auto attendant settings, modify hunt group arrangements, access and modify user profiles

– User – activate / deactivate personal services, customize incoming call routing and voice messaging

managedIP Hosted Network

6

PublicTelephoneNetwork

TDS Managed Data Network (Internet)

Data Center

managedIP Application

Local Area Network (LAN)

Router

Switch

Data T1(s)

Your Business Site TDS & Public Network

x2420

608-210-2420

FAX Line

The Benefits

Why managedIP Hosted for your business?– Improve service to your customers & clients– Increase employee productivity– Differentiate yourself from your competition– Reduce capital costs and OPEX with a hosted

solution– Ensure business continuity and provide disaster

recovery– Enjoy the features & benefits typically available to

only large enterprises

Demonstration

Call Control (Single Number)– Access to managedIP

• IP Telephones

• Voice Portal

• Web Portal

• managedIP – Assistant Toolbar

– Direct Inward Dial (DID) Service– Simultaneous Ring– Time Schedules– Selective Call Forwarding– CommPilot Express

Demonstration

Productivity– Assistant Toolbar

• Click-to-Dial (Outlook Contact, Web Page)• Control telephone (pop-up Caller ID)• Call Logs• Company Directory (Search)• Easy activation/deactivation of services

Demonstration

Mobility– Simultaneous Ring– Call Notify– Voice Messaging Notification– Call Forwarding– Remote Office

Demonstration

Call Management– Voice Messaging

• See voice memo in e-mail INBOX • E-mail Notifications• Single voice mail box for all calls

– Multiple call handling on IP telephones– Music On Hold– Auto Attendant

Thank you!

• Comments?

• Questions?