Rothbury Capability Statement Our vision is to be a truly great New Zealand company, driven by passionate people, committed to the future financial security and success of our clients. Personal Service and Quality Advice NZ’S LOCAL INSURANCE BROKERS HELPING PROTECT KIWIS SINCE 1950 2020 www.rothbury.co.nz
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MANAGE YOUR 2020 OUR LOCATIONS Rothbury MY ROTHBURY … · 2020. 1. 16. · Client testimonial Harry is such a knowledgeable insurance broker. He always looks after my business well.
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Rothbury Group T: 09 358 4704 M: 021 403 299Brigitte Windsor National Domestic Manager
Rothbury Group T: 09 358 4704 M: 021 408 214Andrea Peters National Claims Manager
Rothbury Group T: 09 580 8455 M: 021 952 230Roger Abel Managing Director
Rothbury Group T: 09 580 8444 M: 021 243 9207Paul Munton Executive General Manager – Broking BranchesRothbury Group T: 09 355 7343 M: 021 241 7231Chris Hughes Executive General Manager – Broking Services and Business Operations
My Rothbury is easy to use. You can start a claim; send us photos of your claim; and find and print out the claim form you need!
You can even access your travel insurance emergency phone number in case you need help while travelling.
DOMESTIC COMMERCIAL CLAIMS
NET PROMOTER SCORE
BROKING BUSINESS NET PROMOTER
68
69
53
20
30
40
50
60
70
80
201920182017201620152014
COMMERCIAL PULSE GOAL = 70
CLAIMS PULSE GOAL = 75
DOMESTICPULSE GOAL
= 50
Rothbury is committed to the internationally recognised Net Promoter Score (NPS) system as our gold standard measure of how well our insurance broking and claims services are regarded by our clients.
The Pulse tracks the company’s net promoter score. We survey clients annually as well as after a claim and receive over 5,000 responses each year. From the responses we monitor our NPS and comments from clients.
If you haven’t already, download My Rothbury in the
App Store or Google Play Store
today.
See our video at www.rothbury.co.nz/my-rothbury-app
MANAGE YOUR INSURANCE THROUGH MY ROTHBURY APP
OUR LOCATIONS AND PEOPLE Rothbury
Capability Statement
Our vision is to be a truly great New Zealand company, driven by passionate people, committed to the future financial security and success of our clients.
Personal Service and Quality Advice
NZ’S LOCAL INSURANCE BROKERSHELPING PROTECT KIWIS SINCE 1950
2020
www.rothbury.co.nz
Rothbury is part of the Steadfast Group, the largest general insurance broker network and underwriting agency group in Australasia.
With over 398 brokerages spread across more than 1900 offices, the Steadfast Group invoiced over AU$7.2 billion in insurance charges in the 2019 financial year.
This scale gives Steadfast Group the ability to negotiate and work with major insurers on behalf of Steadfast brokers so that we can provide you with access to a broad range of exclusive products and services.
As a client of a Steadfast network insurance broker, you get the best of both worlds – local and personalised
service, with the insurance expertise and professional support of a large organisation.
Rothbury Insurance Brokers has been in business for 70 years. We’re a majority New Zealand owned company that was started by enterprising Kiwis in 1950.
New Zealand has moved on since then and so have we.
The fast pace of change and the new regulatory landscape means risk is ever evolving. The core of our business is about creating the best insurance solutions for your business. We aim to be your unconditional advocate. We’ll put you first.
We provide commercial insurance solutions to small, medium and large enterprises, and help protect the assets of thousands of Kiwis around the country.
We pride ourselves on providing personal service and quality advice.
STEADFAST STRENGTH
WHY CHOOSE ROTHBURY?Insurance is often associated with thoughts of ‘It’s a hassle’ or ‘I pay hefty premiums but when I claim it’s always difficult’.
Our goal is to completely change that view. Rothbury Insurance Brokers are knowledgeable insurance experts who work with you to understand your needs. Once we agree on the best cover possible we’ll continue to work with you as your personal insurance broking resource.
We’ll manage your claims from start to end. Our specialist claims team will advocate on your behalf and keep in touch with you every step of the way.
81% of SMEs value the services of a broker advocating on their behalf.
80% value brokers managing their claims process.
Small to medium size businesses (SMEs) Source: https://www.vero.co.nz/documents/business/
sme-insurance-index-2019-highlights-issue-1.pdf
88%of SMEs say they value broker
services when it comes to finding the best
value policies
All I can say is Nathan is awesome. Very informative and helpful he really seems to know his stuff! I would recommend him to anyone.Client testimonial
Service from Ursula is superb. Likewise her team, it is so nice to have that personal service that unfortunately is lacking from so many companies these days. Much appreciated.Client testimonial
Harry is such a knowledgeable insurance broker. He always looks after my business well. He offers the best help and knowledge to us at all times. Thanks to him.Client testimonial
Nathan Haywood, Branch Manager, Invercargill
Ursula McEntyre, Branch Manager, Otago
Harry Eksteen, Senior Commercial Broker, Canterbury
Our friendly and helpful broking team based around the country advise our clients on a wide range of insurance solutions including the following:
CLAIMS ADVOCACYAll our branches have dedicated claims staff on hand to help you through your entire claims process. Our claims team’s focus is to advocate on your behalf to get the best possible outcome for you.
AssociationsMembers of Insurance Brokers Association of New Zealand
Owner of
Achievements
• Business Assets• Commercial Buildings• Plant and Equipment Insurance• Commercial Motor• Business Interruption Insurance
including: – Gross Profit Insurance – Loss of Rental Income – Advanced Loss of Profits – Machinery Breakdown• Public and Product Liability Insurance• Statutory Liability Insurance• Employers Liability Insurance• Professional Indemnity Insurance• Directors and Officers Liability
– Business or Personal• Home and Contents Insurance• Private Motor Vehicle Insurance – Classic Car Insurance – Vintage Car Insurance – 44WD Insurance – Motor Caravan Insurance• Boat Insurance
ROTHBURY AT A GLANCEOVER
47,000CLIENTS
LOCATED IN OVER
20BROKING LOCATIONS
ACROSS NEW ZEALAND
ACCESS TO OVER
60INSURANCE PROVIDERS
330TEAM MEMBERS
MORE THAN
15,000CLAIMS MANAGED
OVER THE LAST YEAR
MORE THAN
$250mIN TURNOVER
AT DECEMBER 2019
SUPPORTER OF OVER
100COMMUNITY, SPORTING &
CHARITABLE ORGANISATIONS ACROSS NEW ZEALAND
SCHEMESFOR SPECIFIC
PROFESSIONAL GROUPS
SPECIALTY SOLUTIONS
NOT AVAILABLE ELSEWHERE
KEY PARTNER OF
THE GRAEME DINGLE FOUNDATION
CHARITYCHOSEN BY OUR PEOPLE TO HELP
YOUNG KIWIS AGED 5 TO 18
250
200
150
100
50
0
$M
ILL
ION
S T
UR
NO
VE
R
2014 2015 2016 2017 2018 2019
OUR PROMISE TO YOU
CORE INSURANCE BROKING BUSINESS NEW ZEALAND INSURANCE AWARDS
WINNER 2014, 2015, 2016, 2017 & 2018FINALIST 2019LARGE BROKING COMPANY OF THE YEAR
Rothbury is part of the Steadfast Group, the largest general insurance broker network and underwriting agency group in Australasia.
With over 398 brokerages spread across more than 1900 offices, the Steadfast Group invoiced over AU$7.2 billion in insurance charges in the 2019 financial year.
This scale gives Steadfast Group the ability to negotiate and work with major insurers on behalf of Steadfast brokers so that we can provide you with access to a broad range of exclusive products and services.
As a client of a Steadfast network insurance broker, you get the best of both worlds – local and personalised
service, with the insurance expertise and professional support of a large organisation.
Rothbury Insurance Brokers has been in business for 70 years. We’re a majority New Zealand owned company that was started by enterprising Kiwis in 1950.
New Zealand has moved on since then and so have we.
The fast pace of change and the new regulatory landscape means risk is ever evolving. The core of our business is about creating the best insurance solutions for your business. We aim to be your unconditional advocate. We’ll put you first.
We provide commercial insurance solutions to small, medium and large enterprises, and help protect the assets of thousands of Kiwis around the country.
We pride ourselves on providing personal service and quality advice.
STEADFAST STRENGTH
WHY CHOOSE ROTHBURY?Insurance is often associated with thoughts of ‘It’s a hassle’ or ‘I pay hefty premiums but when I claim it’s always difficult’.
Our goal is to completely change that view. Rothbury Insurance Brokers are knowledgeable insurance experts who work with you to understand your needs. Once we agree on the best cover possible we’ll continue to work with you as your personal insurance broking resource.
We’ll manage your claims from start to end. Our specialist claims team will advocate on your behalf and keep in touch with you every step of the way.
81% of SMEs value the services of a broker advocating on their behalf.
80% value brokers managing their claims process.
Small to medium size businesses (SMEs) Source: https://www.vero.co.nz/documents/business/
sme-insurance-index-2019-highlights-issue-1.pdf
88%of SMEs say they value broker
services when it comes to finding the best
value policies
All I can say is Nathan is awesome. Very informative and helpful he really seems to know his stuff! I would recommend him to anyone.Client testimonial
Service from Ursula is superb. Likewise her team, it is so nice to have that personal service that unfortunately is lacking from so many companies these days. Much appreciated.Client testimonial
Harry is such a knowledgeable insurance broker. He always looks after my business well. He offers the best help and knowledge to us at all times. Thanks to him.Client testimonial
Nathan Haywood, Branch Manager, Invercargill
Ursula McEntyre, Branch Manager, Otago
Harry Eksteen, Senior Commercial Broker, Canterbury
Our friendly and helpful broking team based around the country advise our clients on a wide range of insurance solutions including the following:
CLAIMS ADVOCACYAll our branches have dedicated claims staff on hand to help you through your entire claims process. Our claims team’s focus is to advocate on your behalf to get the best possible outcome for you.
AssociationsMembers of Insurance Brokers Association of New Zealand
Owner of
Achievements
• Business Assets• Commercial Buildings• Plant and Equipment Insurance• Commercial Motor• Business Interruption Insurance
including: – Gross Profit Insurance – Loss of Rental Income – Advanced Loss of Profits – Machinery Breakdown• Public and Product Liability Insurance• Statutory Liability Insurance• Employers Liability Insurance• Professional Indemnity Insurance• Directors and Officers Liability
– Business or Personal• Home and Contents Insurance• Private Motor Vehicle Insurance – Classic Car Insurance – Vintage Car Insurance – 44WD Insurance – Motor Caravan Insurance• Boat Insurance
ROTHBURY AT A GLANCEOVER
47,000CLIENTS
LOCATED IN OVER
20BROKING LOCATIONS
ACROSS NEW ZEALAND
ACCESS TO OVER
60INSURANCE PROVIDERS
330TEAM MEMBERS
MORE THAN
15,000CLAIMS MANAGED
OVER THE LAST YEAR
MORE THAN
$250mIN TURNOVER
AT DECEMBER 2019
SUPPORTER OF OVER
100COMMUNITY, SPORTING &
CHARITABLE ORGANISATIONS ACROSS NEW ZEALAND
SCHEMESFOR SPECIFIC
PROFESSIONAL GROUPS
SPECIALTY SOLUTIONS
NOT AVAILABLE ELSEWHERE
KEY PARTNER OF
THE GRAEME DINGLE FOUNDATION
CHARITYCHOSEN BY OUR PEOPLE TO HELP
YOUNG KIWIS AGED 5 TO 18
250
200
150
100
50
0
$M
ILL
ION
S T
UR
NO
VE
R
2014 2015 2016 2017 2018 2019
OUR PROMISE TO YOU
CORE INSURANCE BROKING BUSINESS NEW ZEALAND INSURANCE AWARDS
WINNER 2014, 2015, 2016, 2017 & 2018FINALIST 2019LARGE BROKING COMPANY OF THE YEAR
Rothbury Group T: 09 358 4704 M: 021 403 299Brigitte Windsor National Domestic Manager
Rothbury Group T: 09 358 4704 M: 021 408 214Andrea Peters National Claims Manager
Rothbury Group T: 09 580 8455 M: 021 952 230Roger Abel Managing Director
Rothbury Group T: 09 580 8444 M: 021 243 9207Paul Munton Executive General Manager – Broking BranchesRothbury Group T: 09 355 7343 M: 021 241 7231Chris Hughes Executive General Manager – Broking Services and Business Operations
My Rothbury is easy to use. You can start a claim; send us photos of your claim; and find and print out the claim form you need!
You can even access your travel insurance emergency phone number in case you need help while travelling.
DOMESTIC COMMERCIAL CLAIMS
NET PROMOTER SCORE
BROKING BUSINESS NET PROMOTER
68
69
53
20
30
40
50
60
70
80
201920182017201620152014
COMMERCIAL PULSE GOAL = 70
CLAIMS PULSE GOAL = 75
DOMESTICPULSE GOAL
= 50
Rothbury is committed to the internationally recognised Net Promoter Score (NPS) system as our gold standard measure of how well our insurance broking and claims services are regarded by our clients.
The Pulse tracks the company’s net promoter score. We survey clients annually as well as after a claim and receive over 5,000 responses each year. From the responses we monitor our NPS and comments from clients.
If you haven’t already, download My Rothbury in the
App Store or Google Play Store
today.
See our video at www.rothbury.co.nz/my-rothbury-app
MANAGE YOUR INSURANCE THROUGH MY ROTHBURY APP
OUR LOCATIONS AND PEOPLE Rothbury
Capability Statement
Our vision is to be a truly great New Zealand company, driven by passionate people, committed to the future financial security and success of our clients.
Personal Service and Quality Advice
NZ’S LOCAL INSURANCE BROKERSHELPING PROTECT KIWIS SINCE 1950