Malcolm Baldridge National Quality Award

Established by US Congress in 1987

Named after the late Secretary of Commerce “Malcolm Baldridge” a proponent of quality management.

Six CategoriesManufacturingServiceSmall BusinessEducationHealth CareNon Profit

7 Baldridge Criteria for performance excellence

Leadership – how upper management leads the organization and how the org. leads within the community

Strategic Planning – how the org. establishes plans to implement strategic directions.

Customer and Market Focus – how the org. builds and maintains strong and lasting relationship with the customer.

Measurement, Analysis , and Knowledge Management – how the org. uses data to support key processes and manage performance

Human resource focus – how the org. empowers and involves its workforce

Process Management- how the org. designs, manage, and improves key processes

Business or Organization-Performance of the Product.

Thankyou so much!! We hope you learned something from us

JerieMay and Deo