Malcolm Baldrage

8/7/2019 Malcolm Baldrage

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Malcolm Baldrige

National Quality Award

Presented by : Group 12

Vasu (091202107)

Abhijit (091202077)

Pranavi (091202075)

Gavin (091202086)Manasa (091202067)


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What Is the Malcolm Baldrige Quality

Award ? Program established in 1987.

Raises awareness about the importance of performance excellence in

driving the U.S. and global economy

Provides organizational assessment tools and criteria

Educates leaders in businesses, schools, health care organizations, and

government and non-profit agencies about the practices of best-in-class

organizations

Recognizes national role models and honours them with the only

PresidentialAward for performance excellence.

Award is given annually to companies in the manufacturing and servicesectors


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Malcolm Baldrige :

Secretary of Commerce from 1981 to 1987 .

He was a very big proponent of quality management at a time

when quality was not a large issue .

He helped to draft one of the early versions of the QualityImprovement Act .

In recognition of his contributions in showing the importance

of quality, the award was named after him.


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Reasons for the Establishment of the Malcolm

Baldrige Quality Award :

Government officials saw that quality improvement

was no longer an option for American business, but

a necessity .

Many businesses did not think quality was an

important issue .

Others knew that it was important, but did not

know where to begin the improvement process .


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How Can the Award Be Used to Help an

Organization?

The criteria for winning the award are very demanding and

simply trying to align a company to them is highly beneficial .

It can be used as a motivational tool for workers to rallybehind a common goal .

Simply by competing for the award an organization sees the

importance of quality in their business


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Who can Apply :

Organizations headquartered in the U.S. may apply for the

Malcolm Baldrige National Quality Award.

Even its territories may apply for the award, including U.S.

subunits of foreign companies.


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Assessment of a MBNQA Winner:

55% of evaluation is based on how the organization

is run, 45% on the basis of performance .

Every major part of the organization is accessed .

Continuous improvement and re-evaluation is very

important


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Seven Key Areas Specific to Winning the Award:

Leadership

Strategic Planning

Customer and Market Focus

Information and Analysis

Human Resources Development and Management

Process Management

Business Results


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Baldrige Award Criteria

1

.L

eadershipyOrganizational leadership

y Public responsibility and citizenship

2. Strategic PlanningyStrategy development

y Strategy deployment

3. Customer and Market FocusyCustomer and market knowledge

y Customer relationships and satisfaction

(continued)


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4. Information and Analysis

yMeasurement and analysis of organizationalperformance

y Information management

5. Human Resource Focus

yWork systems

y Employee education, training, and development

y Employee well-being and satisfaction

(continued)


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6. Process Management

yProduct and service processes

y Business processes

y Support processes

7. Business Results

yCustomer-focused results

y Financial and market results

y Human resource results

y Organizational effectiveness results

(continued)


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Point Values for the Seven Key Areas of

Evaluation:

110 points Leadership

80 points Strategic Planning

80 points Customer and Market Focus

80 points Information Analysis

100 points Human Resources

100 points Process Management

450 points Business Results


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Sectors Awarded:

Education

Health Care

Manufacturing

Non-profit/Government

Service Small Business


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The Board of Examiners:

Board of examiners are selected every year by baldridge

performance excellence program.

Appointed by the Director of NIST Dr. Harry Hertz.

Examiners attend a comprehensive training course.

Join a group of industry experts and leaders from all sectors .

Attend the invitation-only Malcolm Baldrige National Quality Award

Ceremony.


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Board of Examiners composed of primarily private-sectorexperts in quality and continuous improvement from all

sectors of the economy.

Independent board will research each competingorganization, and follows the specific criteria.

Site visits consist of 4-6 examiners .

Examiners are all volunteers .

Appointment to the Board of Examiners is a very

prestigious honour.

The Board of Examiners:


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DUTIES ANDRESPONSIBILITIES OF EXAMINERS

They attend a training coursenamed one of the Top 10 Government

Leadership Development Programs by Leadership Excellence

focused on the Criteria for performance excellence and the Baldrige

award process

Examiners independently review an application for the Baldridgeaward

As part of a team of experts, they participate in a consensus review of

the applicant organization via teleconference and an online scorebook

They Prepare the final scorebook as a foundation for the feedback

report sent to the applicant as an aid in its journey toward performance

excellence.


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They help to conduct an in-depth, on-site review of an applicant organization

act as an ambassador for the Baldrige program and for performance excellence

They attend the Baldrige Award Ceremony, where the president of the United

States traditionally presents the award, and participate in the Baldrige Examiner

Recognition Ceremony.

TIME COMMITMENTOF EXAMINERS


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Award Process Cycle:

No

No

Receive applications

Stage 1

Independent Review

Stage 2

ConsensusReview

Stage 3

Site Visit Review

JudgesselectFeedback report

to applicant

JudgesselectFeedback report

to applicant

Judges review and recommend

Award

recipients

Feedback report

to applicant


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The Bottom Line: Results

Improved customer satisfaction, engagement, and loyalty

Higher return on assets and performance

Greater workforce productivity, engagement, and achievement

Increased market share

Lowered costs

Increased revenue


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Medrad Inc.

Medical Device Company That Won MBNQA twice.

Medrad is a provider of medical devices and services that

enable and enhance imaging procedures of the human body.

Used in diagnostic imaging, Medrads product offerings includea comprehensive line of vascular injection systems, magnetic

resonance surface coils and patient care products, and

equipment services.

Medrad is a 2003 and 2010 recipient of the Malcolm Baldrige

National Quality Award .

The companys world headquarters is near Pittsburgh,

Pennsylvania. Medrad is a U.S. affiliate of Schering AG, Germany

(NYSE:SHR).


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Baldrige criteria available for:

-Business (a medical device company

perspective) -Health Care (a medical device company

customer perspective)

Specific Baldrige Criteria:


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The 2010 Baldrige Award recipientslisted with their categoryare:

MEDRAD, Warrendale, Pa. (manufacturing)

Nestl Purina PetCare Co., St. Louis, Mo. (manufacturing)

Freese and Nichols Inc., Fort Worth, Texas (small business)

K&N Management, Austin, Texas (small business)

Studer Group, Gulf Breeze, Fla. (small business)

Advocate Good Samaritan Hospital, Downers Grove, Ill. (health care)

Montgomery County Public Schools, Rockville, Md. (education)


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Poudre Valley Health System (PVHS)

PVHS is a locally owned and private, not-for-profit health care organizationserving residents of northern Colorado, Nebraska, and Wyoming.

Vision is to provide world class healthcare to those who need it.

When we get better, people stay alive Committed to quality and efficiency since it applied for Malcolm Baldridg

award some 10 years ago. Created customer service committee to analyze patient satisfaction level.

High Patient loyalty and satisfaction which is an effect of high employeesatisfaction.

Emphasis on team work. Provide good environment to work. Staffinteraction. Which leads in increase in employee satisfaction. Constant

feedback from employees encouraged. Open door policy. Technological innovation. Early adoptor of robotic technology.

Highest quality and lowest cause because of local intervention


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Why Apply for the Baldrige Award?

To improve performance and achieve world-classresults

To seek the most cost-effective, value-added

business audit available anywhere

To objectively clarify your organizations strengths

and weaknesses


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Benefits of Applying:

Align efforts and resources

Develop an integrated management approach

Focus on results Enhance benefits of certification and

accreditation efforts

Gain opportunity to become a national role

model

Earn prestige of being a Presidential-Award

recipient, if selected


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BIBILOGRAPHY

http://www.nist.gov/baldrige/#

WWW.YOUTUBE.COM

WWW.SHARESLIDE.COM


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Malcolm Baldrage

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