Making homes, helping people Our commitment. Making homes, helping people Communicating Welfare Reform Our mantra… Inform Educate Support.

Making homes, helping peopleOur commitment

Making homes, helping peopleCommunicating Welfare Reform

Our mantra…• Inform • Educate • Support

Making homes, helping peopleCommunicating Welfare Reform

New approach…

• Inform those unaffected by the changes as well as those affected

• We gave individual and household specific advice on Welfare Reform

Making homes, helping peopleCommunicating Welfare Reform

Making homes, helping peopleDigital communication

Making homes, helping peopleCommunicating Welfare Reform

Making homes, helping peopleOur Digital TV and You Tube offer

Making homes, helping peopleCommunicating Welfare Reform

Making homes, helping peopleMore help…

Making homes, helping peopleAmicusHorizon go to Parliament

Making homes, helping peopleSpreading the word…

Making homes, helping peopleCRM – reliable, accurate and real time data…

Making homes, helping peopleMeasurable outcomes

We’ve helped our customers by assisting them claim:

• Over 400 Discretionary Housing Payments

• Additional weekly benefit increase of over £8,000

• £130k in one of lump sum payments

That’s not all…

• Arrears beating profile despite Welfare Reform

• Cash collection up 1% on this time last year

Making homes, helping peopleCommunication – The future…

• Mobile technology – 1st Touch• Digital Inclusion coordinator• PCs available in office for customers• Real time updates from customers

Making homes, helping peopleCommunication – The future…

Making homes, helping peopleCommunication – The future…

Making homes, helping peopleMy landlord app

Making homes, helping peopleDigital TV

Making homes, helping peopleAchievements

Making homes, helping peopleStill to come in 2013…

www.amicushorizon.org.uk

Making homes, helping people

Thanks for listening…