Making Cultural Competency Stick - Rajiv Ramanathan (Practical Visionaries)

Making Cultural Competency

STICK.Rajiv Ramanathan, Practical Visionaries

Exploring

the practical application of cultural competency frameworks as part of organisational change

Consider organisations as

complex ecosystems

So, what might make cultural competency

STICK?

models of change

Kotter’s Eight Steps

Bridges Transition Model

Roger’s Technology Adoption Curve

Kubler Ross Five Stage Model

Prosci’s ADKAR model

Consider organisational

models of change

Kotter’s Eight Steps

Bridges Transition Model

Roger’s Technology Adoption Curve

Kubler Ross Five Stage Model

Prosci’s ADKAR model

+ Human Centered Design (HCD)

Consider organisational

For a complex organisation,

How might HCD impact?

Ecosystems made up of

human beings

Ecosystems made up of

human beings:needswantsdesires

Making CC stick, means finding

relevancy to people within

Cut the clutter & discover what is

most important to individuals

Change is easier when we see

RelevanceConnectionMeaning

HCD in action

using a Human Centered Design approach to help cultural competency stick in organisations.

Start with people: strengths-basedFind out where people have been, are going & their strengths

Practical Visionaries our approach

Start with people: strengths-basedFind out where people have been, are going & their strengths

Stay with people: co-designKeep it relevant, sustainable & evidence-based; focus on quality & safety assurance

Practical Visionaries our approach

Start with people: strengths-basedFind out where people have been, are going & their strengths

Stay with people: co-designKeep it relevant, sustainable & evidence-based; focus on quality & safety assurance

Get people into actionChampions of change, learn-by-doing, scale up

Practical Visionaries our approach

Start with people: strengths-basedFind out where people have been, are going & their strengths

Stay with people: co-designKeep it relevant, sustainable & evidence-based; focus on quality & safety assurance

Get people into actionChampions of change, learn-by-doing, scale up

Practical Visionaries our approach

Help people measure impactImpact value chain & industry benchmarking

Helping create a more inclusive futureCase study: RichmondPRA

• Diversity as a strategic asset• Identifying innate strengths• An evidence-based approach

Helping create a more inclusive futureCase study: RichmondPRA continued

• Digital diversity assets• Diversity talent management• Practice innovation• Benchmarking• Diversity policy

Further information:

www.practicalvisionaries.com.au/design-for-diversity/

Piloting a national frameworkCase study: MHiMA/ Sydney Local Health District

• Design and pilot national online CC Audit Tool & Framework

• Engaging frontline clinicians• Reframing a complex framework• Client journey mapping• Discover innovation “touchpoints”

Further information:

http://www.practicalvisionaries.com.au/ocras

It doesn’t end there.

Once you have internal buy-in, you need to help organisations focus on their

CUSTOMERS.

Tools to help focus on

customersValuePropositionDesign

Tools to help focus on your

businessBusinessModelDesign

Tools to help focus on

customersCustomerJourneyMap

The business case for focusing on customers

Organisations that deliver great customer end-to-end journeys outperform those that don’t.

Rawson, A., 2013, Harvard Business Review

Over the last 10 years, HCD-led organisations maintained significant stock market advantage outperforming S&P by 219%

Design Management Institute, 2013

Analogous evidence

IN SUMMARY, FOCUS ON

Who you are designing for

Value you are creating

Further information

Rajiv Ramanathan

Practical Visionaries

[email protected]

practicalvisionaries.com.au

02 8585 1399