The Telehealth Adoption Blackhole: a 5 year Outlook Dr. Milton Chen I have been deploying telemedicine for 25 years, all my pilots are successful, I do not want to hear about failures – A Director of Telemedicine Talking about adoption failures is bad for my business, why don’t you just sell – CEO of a famous telemedicine company 52% of 112M visits are virtual – Kaiser Permanente CEO (but not what
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Making and Losing Money With Telehealth - Milton Chen, VSee -TFSS Day 2 Intro
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The Telehealth Adoption Blackhole: a 5 year OutlookDr. Milton Chen
I have been deploying telemedicine for 25 years, all my pilots are successful, I do not want to hear about failures – A Director of Telemedicine Talking about adoption failures is bad for
my business, why don’t you just sell – CEO of a famous telemedicine company
52% of 112M visits are virtual – Kaiser Permanente CEO (but not what you think)
Designing the User Experience for Growth HackingTech vs. User experience
Growth Hacking◦ Eliminate the ego◦ Invalidate the lore◦ Write the definition of successful user (7 friends in 10 days, … ). Must be willing to upset some/lots users• For patient: see a doc in 60 sec• For provider: 50% more productive w/ 1 day of training than f2f
DIY design◦ Print it, count it, and predict it◦ A/B testing, A/A testing• LinkedIn yellow invite button, who write the invite message, 5-6 words in subject line, etc