Case study: Major payment processing company CipherCloud│www.ciphercloud.com Major Payment Processing Company Case Study Payment Processing Organization Trusts Cipher- Cloud Encryption for Many Cloud Applications CipherCloud for Salesforce Chatter Helps Meet PCI Compliance for CRM, Call Centers, and Social Media Communication Quick Facts � Headquarters: Ohio � Industry: Financial Services � Services: Merchant services payment technology, payment processing � Key Regulations: PCI � Founded: 1971 � Volume: $530B annually Challenges � Moving key tools to the cloud for collaboration, call centers, and CRM � Needed consistent PCI compliance across multiple cloud applications � Had to ensure that clear-text account data would never be compromised Solution � CipherCloud for Salesforce Chatter � Strong encryption and integration across the entire Salesforce platform help meet PCI requirements � A single platform provides support for multiple Salesforce functions and applications Top Benefits � By assuring PCI compliance, multiple applications move safely to the cloud � Single system provides consistent encryption, security and visibility across multiple Salesforce applications � Major banks and third-parties validate robustness of security platform Challenge One of the naon’s largest payment processing organizaon supports the processing of 15 billion transacons annually. Their innovave team of commied professionals has earned a reputaon of trust and respect for over 40 years, serving over 400,000 merchants who’ve helped drive the global transion from cash to electronic payments across the US and in mulple countries. This payment processing company planned to move key tools to the cloud, including call centers and its CRM system. They also intended to use Chaer as the messaging plaorm for collaboraon and social media communicaon. PCI compliance was the first-and- foremost factor to address before the company could launch their mulple cloud applicaons. Requirements Salesforce and its social collaboraon product, Chaer, was the cloud plaorm the payment processing company chose for their CRM and call center implementaon. Enterprise-wide use of Chaer would be a good fit for the collaborave communicaon and social media interacon. They also wanted to integrate the soluon with DocuSign and DPaaS. In order for the company to deploy this program, they needed a seamless encrypon and compliance soluon to apply to their: ◊ Cloud service for managing call center operaons for independent sales organizaons (ISOs) ◊ Cloud CRM / sales implementaon ◊ Enterprise-wide use of Chaer for collaboraon and social media