MAINTENANCE DEPARTMENT PROCEDURES

1

INTERNAL PROCEDURES MANUAL Maintenance Section

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INTRODUCTION


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1.2 REVISION HIGHLIGHTS

REVISION CHAPTER/SECTION DESCRIPTION

01 1.1 List of Effective Pages Updated to reflect the changes done in this revision

01 1.2 Revision Highlights Updated to reflect the changes done in this revision

01 1.3 Record of Revision Updated to reflect the changes done in this revision

01 1.5 Table of Contents Updated to reflect the changes done in this revision

01 2.1 Organization Chart Added DOM 145 and Flight Engineer

01 2.2.10 Flight Engineer Added

01 2.2.11 Maintenance Administrator Added

01 3.19.6 A3 Pre-Departure Policies

Laptop onboard aircraft including the Laptop used by F/E shall be updated with the current

versions of all support Technical Publications applicable to the aircraft.

01 3.19.6 B7 During the flight duty

The Maintenance technician/ Engineer is not allowed to do any technical correction on the

aircraft during flight when the aircraft is under PIC control

01 3.27 Aircraft Taxiing deleted (Taxi is not allowed in NJ)

01 3.27 F/E Communication protocol Replacing Aircraft Taxiing due this section was deleted

01 3.28 Control/Process of Materials/Parts Onboard VIP

Aircraft Added

01 4.1 Maintenance Technical Representative Added

01 5.1 MANAGED AIRCRAFT JOB TICKET CREATION

PROCESS Added


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1.3 RECORD OF REVISIONS

Revisions embodied in this manual must be certified by an appropriate Approved Personnel, other than that applicable to the initial certification, must be recorded on separate record Sheets.

REV NO. REV DATE BY REV NO. REV DATE BY

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1.4 RECORD OF TEMPORARY REVISIONS

Revisions embodied in this manual and certified by an appropriate approved person, Other than that applicable to the initial certification,

*must be recorded on separate record sheets.

TEMPORARY REV. NO.

PAGE NUMBER ISSUE DATE

INSERTED BY

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1.5 TABLE OF CONTENTS

CHAPTER 1 ............................................................................................................................................................................................................................. 2

INTRODUCTION ..................................................................................................................................................................................................................... 2

1.1 LIST OF EFFECTIVE PAGES ............................................................................................................................................................................................ 4

1.2 REVISION HIGHLIGHTS ................................................................................................................................................................................................ 7

1.3 RECORD OF REVISIONS ................................................................................................................................................................................................ 8

1.4 RECORD OF TEMPORARY REVISIONS ........................................................................................................................................................................... 9

1.5 TABLE OF CONTENTS ................................................................................................................................................................................................. 10

1.6 LIST OF ABBREVIATIONS ............................................................................................................................................................................................ 15

1.7 INTRODUCTION........................................................................................................................................................................................................... 16

1.8 DEFINITIONS ............................................................................................................................................................................................................. 21

CHAPTER 2 ........................................................................................................................................................................................................................... 31

ORGANIZATION AND JOB DESCRIPTIONS .............................................................................................................................................................................. 31

2.1 ORGANIZATIONAL CHART ......................................................................................................................................................................................... 32

2.2 JOB DESCRIPTIONS .................................................................................................................................................................................................... 33

2.3 MAINTENANCE QUALIFICATIONS & REQUIREMENTS .................................................................................................................................................. 55

CHAPTER 3 ........................................................................................................................................................................................................................... 58

LINE MAINTENANCE PROCEDURES ....................................................................................................................................................................................... 58


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3.1 ROUTINE MAINTENANCE........................................................................................................................................................................................... 59

3.2 NON-ROUTINE MAINTENANCE .................................................................................................................................................................................. 64

3.3 PARTS HANDLING ..................................................................................................................................................................................................... 70

3.4 PERFORMING A WORK ORDER .................................................................................................................................................................................. 75

3.5 AIRCRAFT MARSHALLING .......................................................................................................................................................................................... 80

3.6 AIRCRAFT FUELLING .................................................................................................................................................................................................. 85

3.7 SHIFT TURNOVER ...................................................................................................................................................................................................... 89

3.8 LDG SAFETY LOCKS/ PINS AND ENGINE/ PITOT COVERS.............................................................................................................................................. 93

3.9 PARTS QUERY AND REQUISITION............................................................................................................................................................................... 96

3.10 MOVEMENT OF AIRCRAFT (LINE) ............................................................................................................................................................................. 102

3.11 MOVEMENT OF AIRCRAFT (BASE) ............................................................................................................................................................................ 106

3.12 ENGINE RUN-UP AND TAXI ...................................................................................................................................................................................... 109

3.13 CONCESSION APPLICATION ..................................................................................................................................................................................... 114

3.14 PARTS ROBBERY...................................................................................................................................................................................................... 119

3.15 PROCESSING RELEASE TO SERVICE AFTER MAINTENANCE WORK (CRS/RTS) .............................................................................................................. 124

3.16 RESPONDING TO QA AUDITS ................................................................................................................................................................................... 128

3.17 MANAGEMENT OF A MAINTENANCE EVENT ............................................................................................................................................................ 132

3.18 REPORTING OF DELAYS ........................................................................................................................................................................................... 136


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3.19 OFFICIAL FLIGHT DUTY PROCEDURE ......................................................................................................................................................................... 140

3.20 AIRCRAFT JACKING.................................................................................................................................................................................................. 146

3.21 SHIFT ACTVITIY PLANNING ...................................................................................................................................................................................... 150

3.22 PROVIDING TECHNICAL ASSISTANCE TO NAS DEPARTMENTS ON REQUEST ............................................................................................................... 155

3.23 AIRCRAFT TIE DOWN PROCEDURES ......................................................................................................................................................................... 158

3.24 WORKING IN CONFINED SPACES .............................................................................................................................................................................. 161

3.25 HANGER DOOR OPERATION .................................................................................................................................................................................... 164

3.26 FOD PREVENTION ................................................................................................................................................................................................... 167

3.27 FLIGHT ENGINEER COMMUNICATION PROTOCOL ................................................................................................................................................... 173

3.28 SPARE PARTS ONBOARD VIP AIRCARFT process ...................................................................................................................................................... 175

CHAPTER 4 ............................................................................................................................................................................................................................ 178

Heavy Maintinance ........................................................................................................................................................................................................... 178

4.1 Maintenance Technical Representative .................................................................................................................................................................. 179

CHAPTER 5 ....................................................................................................................................................................... ..................................................... 183

MANAGED AIRCRAFT JOB TICKET ....................................................................................................................................................................................... 183

5.1 MANAGED AIRCRAFT JOB TICKET PROCESS ............................................................................................................................................................ 184


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1.6 LIST OF ABBREVIATIONS

AOG Aircraft on Ground LO Loan Order SO Service Order

AMM Aircraft maintenance manual M & E Maintenance & Engineering TSM Troubleshooting Manual

BCAA Bermuda Civil Aviation Authority MOE Maintenance Organization Exposition U/S Unsurpassable

CRS Certificate of Release to Service MM Material management

CAACI Civil Aviation Authority of the Cayman Islands MQ Material Request

CMS Computerized Maintenance system PIC Pilot In Command

DOM Director Of Maintenance PO Purchase Order

EX Exchange Order PR Purchase Request

EASA European Aviation Safety Agency PCC Production Control Center

FIM Fault Isolation Manual PPC Planning and Production Control

FAA Federal Aviation Administration PF Pre-Flight

GMM General Maintenance Manual POF Post-Flight

GPS Global Positioning System QA Quality Assurance

GACA General Authority of Civil Aviation QCM Quality Control Manual

IPM Internal Procedures Manual RSM Repair Station Manual

ICAO International Civil Aviation Organization RO Repair Order

KKIA King Khalid International Airport RFQ Request for Quotation

LLP Life Limited Parts S/N Serial Number


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1.7 INTRODUCTION

1.7.1 General

A. This NASJET M & E Internal Procedures Manual (IPM) is the property of NASJET.

B. It is the responsibility of the Director of Maintenance or his delegate to review, update and issue the IPM. The issuing and revising of IPM shall be approved by Vice - President Maintenance & Engineering.

C. It is the responsibility of the Section Personnel to familiarize themselves with the contents of the IPM and strictly adhere to its procedures throughout their work.

D. The manual contains the information regarding activities within the M & E Sections; therefore, it is prohibited to reveal its contents to any person not employed at NASJET. It is also the responsibility of the manual holders to guard the manual against damage, loss and to keep it up-to-date at all times.

E. The contents of the IPM are consistent and/or complimentary with the regulatory requirements specified in the NASJET GMM (as revised) and other manuals approved by applicable Aviation Authorities.

F. If the policies and procedures written in this IPM do not meet the regulatory requirements, the Aviation Authority-approved manuals shall prevail.

1.7.2 Purpose of the IPM

A. The Purpose of this IPM is to create a manual that can provide answers on the day to day queries regarding work procedures to be followed in NASJET M & E Section.

B. This IPM strives to make M & E Section’s processes more efficient, effective and to be easily understood by the actual activity performers.

C. This IPM shall also be easy to update and work with for future revisions and changes. It will also work as a supplement to the NASJET GMM.

D. An up-to-date, on-line system will permit those who use or are directly affected by the described policies and procedures to have access as they need.

E. This Manual will define the tasks of each maintenance position.


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F. Making written policies and procedures readily available to all the positions in the M & E Section will mean:

1. Less time spent on the telephone (or using electronic mail) to locate a person to whom a question can be addressed;

2. Fewer errors at work

3. Consistent answers

1.7.3 IPM Outline

This IPM is divided into the following Sections:

A. Purpose & Scope

1. Written statements which specify the purpose and scope of a task and define the sequence of steps to be taken to conduct the task.

2. Exactly who the policy applies to and the consequences for non-compliance, if applicable and the units which are to be held accountable for adherence to policies and procedures defined in this manual.

B. Reference

These are Standards, Regulatory or Company policy articles which was used as basis of creating the process written, as applicable.

C. Policy:

1. Policy statements address what is the rule to be followed while executing a specific process.

2. It will describe the documents to be used and what will be the company policy, standards and regulatory requirements.

3. It will define the basis of a task and state how a task shall be controlled and recorded.

4. Policies are written in clear, concise and simple English language

D. Accountability

States the responsibilities and accountability of Section Personnel.


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E. Procedures/Process

1. It defines who will perform the task and also intended to provide a reference to the delegated authority when required.

2. It contains detailed instructions; stepwise on how to complete a task and have been developed with the user in mind.

3. These procedures will help the department achieve its goals or strategic plans and helps ensure understanding and compliance.

1.7.4 Job Descriptions

All positions in the Section will have a job description that accurately reflects the individual’s roles and responsibilities at any given time and also describe his reporting relationship both in administrative and functional context.

1.7.5 Ownership of the IPM

This IPM is owned by the Director of Maintenance and may be maintained on his behalf by his delegate.

1.7.6 Distribution

The primary method of distribution of this IPM will be in electronic format. The Director of Maintenance may request for the printed copy if required. Note: This manual is uncontrolled if printed.

1.7.7 Responsibility for Distribution

A. The Director of Maintenance is responsible for ensuring that all section personnel, including out stations are aware of the updated IPM.

B. Upon the approval of Vice-President Maintenance and Engineering, Quality Assurance will forward the IPM to Technical Publications for distribution and upload.

C. Technical Publications will upload the new / revised IPM in E-library and will inform all NASJET M & E Sections thru official email.

D. Any old printed versions must be destroyed and replaced with a new printed version of this amended manual (where required). The IPM is also distributed to NASJET outstation in soft copy.


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1.7.8 Procedure for Raising a Revision

A. Regular Revisions: This IPM will be reviewed annually by the Director of Maintenance for accuracy and affectivity. A revision shall be made as necessary. All record of temporary revisions will be incorporated in the IPM.

B. Temporary Revision: Any amendment or new process that requires immediate implementation will be recorded to temporary record of

revisions. All such revised process will be added to the record of temporary revisions and will be finally incorporated into the IPM during its regular revision.

1.7.9 Revision Process

A. Carefully review each page of the revision until the scope, nature and effect of the changes to this manual are fully understood.

B. Apply the necessary revision. This should be done by the Manual Writer.

C. Insert the pages of the new revision into the manual and discard the old page. If the page of the new revision does not have an identical, corresponding page already in the manual, place the new page in the correct numerical order. When the revision is complete, the manual should have no duplicate page numbers. The pages that were revised and removed must be destroyed.

D. When all pages of the revision are inserted and all applicable pages of the previous revision are removed, complete the Record of Revisions page of the manual. This should be done by the Manual Writer.

E. The electronic copy the revised IPM will be forwarded to Technical Publications for distribution and uploading to Intranet.

1.7.10 Record of revisions

The Record of Revisions should be retained in the manual for reference.


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1.8 DEFINITIONS

Aircraft Component-Any part or equipment for an aircraft that when fitted to, or provided in an aircraft may, if it is not sound or functioning correctly, affect the safety of the aircraft, its occupants or its cargo or cause the aircraft to become a danger to person or property; or flotation equipment, evacuation equipment, ration packs, portable breathing apparatus, fire-fighting equipment or any other equipment or apparatus fitted to, or provided in, an aircraft for use in an emergency. Aircraft Ground Movement-Operations associated with moving of an aircraft on the ground, to include aircraft taxi (by crew), pushback, aircraft power back, aircraft power-out (power-in), or aircraft towing.(Aircraft Pushback, Aircraft Power back, Aircraft Power-out (Power-in) and Aircraft Towing) Aircraft Maintenance Manual (AMM)-A Manual produced and continuously updated by the aircraft manufacturer that contains procedures relating to the maintenance of aircraft, engines and components. Aircraft Marshalling-The detailed direction of an aircraft externally by a guide who is in a position to see the aircraft exterior as well as areas on and adjacent to the path over which the aircraft is moving Aircraft on Ground (AOG) - The highest priority designation to process a requirement (AOG) for a spare part or many spare parts and/or maintenance action. Indicates that an aircraft is unable to continue or be returned to revenue service until the appropriate action is taken Aircraft Power back- Rearward moving of an aircraft from a parking position to a taxi position by use of the aircraft engines. Aircraft Power out (Power-in) - Forward moving of an aircraft from (into) a parking position by use of the aircraft engines Aircraft Pushback- Rearward moving of an aircraft from a parking position to a taxi position by use of specialized ground support equipment Nose gear-controlled pushback includes either the tow bar method, where the rearward movement and steering of the aircraft is controlled by a tractor and tow bar attached to the nose gear, or the tow bar less method, where a tractor is attached directly to the nose gear. Main gear-controlled pushback utilizes a tractor that grasps the aircraft main gear tires to provide rearward movement, and directional control is provided from the flight deck through use of the nose wheel steering system.


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Aircraft Stand- A designated area on an apron intended for parking of an aircraft. Aircraft Towing-Moving of an aircraft, other than aircraft pushback, by use of specialized ground support equipment. See Aircraft Pushback for a description of the tow bar and tow bar less methods. Aircraft Technical Records-Records associated with maintenance carried out on aircraft, aircraft engines and aircraft components. Equivalent Terms: Technical Records, Quality Records Aircraft Technical Log-The record of reported or observed malfunctions, failures, or defects in the airframe, power plant, or appliances on an aircraft, including information concerning repairs, replacements, adjustments, or deferrals. The log normally resides in the aircraft. Equivalent Terms: Technical Log, Aircraft Log Book (Logbook), Tech. Log. Airworthiness-A quality that conforms to aircraft type design or properly altered condition for safe operations and: - In the case of an aircraft, is fitness for flight; - In the case of aircraft engines, components or parts, when fitted to an aircraft will maintain the aircraft's fitness for flight. Airworthiness Data-Data issued by the aircraft, engine or component original equipment manufacturer (OEM) or GACA, FAA, CAACI, BCAA that is to be used during the maintenance of aircraft, engines and components. Airworthiness Release- A certification in accordance with the applicable authority as it applies to the completion of a particular check (e.g. Service Check, ‘A’ Check, ‘C’ Check, ‘D’ Check, 30K Check, Special Inspection, engine change, major repair, or major repair or major alteration). Equivalent Terms: Certificated Release to Service, Release to Service Airworthiness Directive (AD)-A directive issued by GACA, FAA, CAACI, BCAA that requires specific action within a specific time frame for specified aircraft, engines or components. ADs are usually issued to address a current or possible deficiency. Accident- An occurrence associated with the operation of an aircraft that takes place between the time any person boards the aircraft with the intention of flight until such time as all such persons have disembarked in which a person is fatally or seriously injured, the aircraft sustains substantial damage, or the aircraft is missing or is completely inaccessible. Apron -A defined area on an airport intended to accommodate aircraft for loading or unloading of passengers, mail or cargo, or for fueling, parking or maintenance. Equivalent Terms: Ramp


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Approved Maintenance Organization (AMO) - A Maintenance Organization that has been approved by the GACA/CAACI/BCAA to perform specific maintenance tasks on aircraft, engines and components. Equivalent Terms: Maintenance organization, Maintenance Provider, Principal Maintenance Provider, Repair Station Approved Maintenance Program- A program approved by the Original Equipment Manufacturer and/or by GACA, FAA, CAACI, BCAA that specifies required maintenance and maintenance intervals for aircraft, engines and components. Equivalent Terms: Maintenance Program, Aircraft Maintenance Program, Maintenance Planning Document (MPD) Authorized Person- A person authorized by the operator, AMO or GACA/FAA/CAACI/BCAA to carry out specific work and, where required, to certify for conduct of such work within the terms of the approval. A person may also be authorized by the authority for a specific purpose by the issue of a Maintenance Authorization Authority-The term “Authority” as used in this manual means the National Aviation Authority (GACA, FAA, CAACI, BCAA) of the State of the Operator. Base Maintenance- Any maintenance task falling outside the criteria for Line Maintenance Certificate of Airworthiness-A certificate applicable to a specific aircraft and issued by a GACA, FAA, CAACI, BCAA (or a delegate) on the basis of satisfactory evidence that the aircraft complies with the design aspects of the appropriate airworthiness requirements, and which allows such aircraft to commence or continue flight operations Equivalent Terms: Airworthiness Certificate. Certification-The normal signed name of a person responsible for a certifying activity as specified in the signatory responsibilities section of the approved RSM/QCM. This signature must be accompanied by the date, the person's stamp, staff number, license approval or authorization if applicable and be identifiable with the aircraft registration or component serial number, if applicable. A certification made on a document specified in the RSM/QCM constitutes a certification pursuant to a regulation of the Authority. Certification can also be the act of issuing an Aircraft Type Certificate to a manufacturer after successfully demonstrating compliance of the Type Design with the Airworthiness requirements. Corrective Action-Action to eliminate the cause(s) and prevent recurrence of an existing (detected) non-conformance or an existing (detected) undesirable condition or situation Cycles since Installation (CSI)-Engine cycles accumulated since the engine was last installed


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Cycles since New (CSN)-Engine cycles the engine has accumulated since new. Cycles since Overhaul (CSO)-Engine cycles accumulated since the engine was last overhauled Certifying Staff-The persons authorized by the Operator or AMO to certify by signature that maintenance has been done in accordance with the various requirements Check- An examination to determine the functional capability or physical integrity of an item Configuration Deviation List (CDL)-A list established by the organization responsible for the aircraft type design, with the approval of the State of Design, which identifies any external parts of an aircraft type that may be missing at the commencement of a flight, and which contains, where necessary, any information on associated operating limitations and performance correction. Equivalent Terms: MEL/CDL, DDM, DDG Component Maintenance Manual (CMM)-A Manual produced and continuously updated by the manufacturer of a particular component for use during maintenance of that component Certifying Signatory-The person who has certified for maintenance as per “Signatory Responsibilities” in the “Signatory” block of Task Card fields identified as Licensed Aircraft Maintenance Engineer (LAME); Signatory; Certified; Approved Signatory; Quality Surveyor; or Inspector, as applicable. All certifications are to be made by a Signatory who is either: an appropriately Licensed Aircraft Maintenance Engineer (LAME) for maintenance carried out on an aircraft, or an appropriately authorized Inspector for a Task Card carried out in any Workshop. The term “Signatory” also includes certifications made by a LAME who hold a Maintenance or Transit Authority, Non-Destructive Testing (NDT) Authority, Welding Authority or Approved Signatories who certify for the work performed by them on applicable documentation. Equivalent Terms: Certifying Staff, Certifying Person Document, Maintenance- Maintenance documents, in relation to an aircraft, means any of the following: - Documents issued by the applicable authority for the purposes of the maintenance of the aircraft; and - Documents issued by an organization other than the applicable authority, and approved by the authority or by an authorized person, for the

purpose of maintenance of the aircraft. Document and Data Control-The control, such as compilation, distribution, amendment and revision of all data used in the performance of aircraft, engine and component maintenance


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Defect Reporting-The official reporting of significant aircraft, aircraft engine and aircraft component defects to the Authority, the Type Certificate Holder and the engine or component manufacturer.

Defect- Any confirmed abnormal condition of an item whether or not this could eventually result in a failure Defect, Major-A defect in relation to an aircraft that may affect the safety of the aircraft or cause the aircraft to become a danger to person or property Deferred- A condition whereby required maintenance action has not been accomplished and is scheduled to be completed at a specific time in the future Foreign Object Damage (FOD) - Damage to any portion of the aircraft caused by impact or ingestion of birds, stones, hail or other debris. Equivalent Terms: Foreign Object Debris, Foreign Debris Damage Licensed Aircraft Maintenance Engineer (LAME)- A person employed to carry out the duties normally associated with the maintenance of aircraft, who holds an aircraft engineer's license. Such person may be issued a maintenance authority for the purpose of certifying maintenance on an aircraft type and category for which the LAME is not rated. Equivalent Terms: Aircraft Maintenance Technician (AMT), A and P Mechanic Aircraft Maintenance Engineer (AME) - A person employed to carry out the duties normally associated with the maintenance of aircraft and not holding an aircraft maintenance engineer's license. Equivalent Terms: Mechanic, Technician Emergency Equipment- Aircraft equipment specifically used on aircraft for emergency situations Flight Engineer/Mechanic - A member of the Flight crew responsible for the mechanical systems, fueling and servicing the aircraft. Flight Management System (FMS) - A computerized aircraft navigation system that uses positional data from inertial navigation systems or GPS to locate the position of the aircraft and display data and information to the flight crew for the purpose of navigation Fuelling Safety Zone-An area with associated restrictions that is established on the ramp around the aircraft fuelling receptacles, tank vents, and around the fuelling equipment, during aircraft fuelling operations.

Ground Support Equipment (GSE) - Any motor vehicle or piece of equipment, fixed, mobile or towed, that's use, is exclusively for aircraft ground handling operations. Equivalent Terms: Aircraft Ground Support Equipment (AGSE)


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Ground Handling- Services necessary for an aircraft’s arrival at, and departure from, an airport, other than air traffic services Hazard-A condition or situation that could result in or contribute to an undesirable outcome Incident- An occurrence other than an aircraft accident, associated with the operation of an aircraft, which affects or could affect the safety of operations Illustrated Parts Catalogue (IPC) - Parts list produced by the manufacturer of an aircraft, engine or component. Equivalent Terms: Illustrated Parts List (IPL) Inspect- To look upon, to view closely and critically, to scrutinize, to determine the condition, accuracy and efficiency of a part or unit, all to the end that equipment shall not be used unless it is in the best of condition and complies with an approved standard. Equivalent Terms: Inspection, Examination Location (Maintenance) - A place, approved by the applicable authority, from which an operator or AMO carries out aircraft maintenance activities Log Book- The record of reported or observed malfunctions, failures, or defects in the airframe, power plant, or appliances on an aircraft, including information concerning repairs, replacements, adjustments, or deferrals. The log Book normally resides in the aircraft. Equivalent Terms: Aircraft Technical Log, Technical Log Line Maintenance- Any maintenance that must be carried out before flight to ensure the aircraft is fit for the intended flight. It may include:

- Troubleshooting; - Defect rectification; - Component replacement with use of external test equipment if required; - Component replacement (may include components such as engines and Propellers) - Scheduled maintenance and/or checks including visual inspections that will detect obvious unsatisfactory conditions or discrepancies but do

not require extensive in depth inspection - It may also include internal structure, systems and power plant items, which are visible through quick Opening access panels/doors, and

minor repairs and modifications, which do not require extensive disassembly and can be done by simple means.

Life-Limited Part (LLP) - Any part for which a mandatory replacement limit is specified in the type design, the Instructions for Continued Airworthiness, or the maintenance manual


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Life Status-The accumulated cycles, hours, or any other mandatory replacement limit of a life-limited part Modification (Maintenance) - The alteration of an aircraft or aircraft component in conformity with an approved standard Master Minimum Equipment List (MMEL)-A list established for a particular aircraft type by the organization responsible for the type design with the type approval of the State of Design containing items, one or more of which is permitted to be unserviceable at the commencement of a flight. The MMEL may be associated with special operating conditions, limitations or procedures. Minimum Equipment List (MEL) -A list that provides for the operation of an aircraft, subject to specified conditions, with particular equipment inoperative, prepared by an Operator, and approved by the Authority, in conformity with, or more restrictive than, the MMEL established for the aircraft type. Mandatory Modification-Modification classified as compulsory by the applicable authority. Major Repair- A repair that: if incorrectly done, can affect weight, balance, structural strength, performance power plant operations, flight characteristics, or other qualities affecting airworthiness; or is not done according to accepted practices; or cannot be done by Elementary Operations. Major Alteration- An alteration that is not listed in the aircraft or engine specifications, that: can affect weight, balance, structural strength, performance power plant operations, flight characteristics, or other qualities affecting airworthiness; or is not done according to accepted practices; or cannot be done by Elementary Maintenance, Deferred- Maintenance associated with minor defects not having any bearing on flight safety, which is deferred to a convenient time and/or location for accomplishment. Equivalent Terms: Hold Item.

Maintenance Task- An action or set of actions required to achieve a desired outcome which restores or maintains an item in a serviceable condition, including inspection and determination of condition. Maintenance tasks include but are not limited to inspections, functional checks, item changes, lubrications, calibration, adjustment and cleaning. Maintenance Technician- Individuals certificated by the Authority to maintain aircraft structures, systems and equipment to ensure an aircraft is airworthy.


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Maintenance Program- A document which describes the specific scheduled maintenance tasks and their frequency of completion and related procedures, such as a reliability program, necessary for the safe operation of those aircraft to which it applies Maintenance Release-A document which contains a certification confirming that the maintenance work to which it relates has been completed in a satisfactory manner, either in accordance with the approved data and the procedures described in the Operator or AMO’s procedures manual or under an equivalent system Maintenance Controller-The person (or persons) approved by the applicable authority to ensure maintenance of aircraft, engines and components is performed in a compliant manner. Maintenance Data-Means any information necessary to ensure the aircraft, aircraft engine or aircraft component can be maintained in a condition such that airworthiness of the aircraft, or serviceability of operational and emergency equipment as appropriate, is assured. Maintenance-Those actions required for restoring or maintaining an aircraft, aircraft engine or aircraft component in an airworthy and serviceable condition, including repair, modification, overhaul, inspection, replacement, defect rectification and determination of condition. Equivalent Terms: Aircraft Maintenance, Engine Maintenance, Component Maintenance Maintenance Control Centre (MCC) - Organization’s department established to be the focal point for all maintenance related communications. Equivalent Terms: Maintenance Watch, Maintenance Scheduling Maintenance Operations Coordinator (MOC) – Coordinator and representative of Maintenance in the OCC that will highlight and discuss any maintenance related issues at meetings with OCC. (other customers as required). National Aviation Authority (GACA, FAA, EASA, CAACI, BCAA)-The regulatory authority that governs civil aviation within a state Non-Destructive Testing (NDT)-Testing applications or methods used to examine aircraft or engine parts or components, which do not destroy or render the item or material unusable. Examples of such testing include Radiography, Eddy Current, Dye Penetrant, Ultrasonic, Thermal Imaging, and Magnetic Particle Inspection. New (Maintenance Reference) - A product, accessory, component, part or material that has no operating time or cycles.


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Overhaul (Maintenance) - The restoration of an item to zero time with respect to the level specified and in accordance with the instructions defined in the relevant manual. The process applies to an airframe, aircraft engine, propeller, appliance, or component part using methods, techniques, and practices acceptable to the Authority, which has: Been disassembled, cleaned, inspected, repaired when necessary, and reassembled to the extent possible per the Approved Data; Been tested in accordance with approved standards and technical data, or current standards and technical data acceptable to the Authority (i.e. manufacturer's data), which have been developed and documented by the Type Certificate Holder, the Supplemental Type Certificate (STC) Holder or the Parts Manufacture Approval Holder. Original Equipment Manufacturer (OEM) - The original manufacturer of any hardware component or sub-component, including aircraft, aircraft engines, aircraft components and other equipment used in operations. Equivalent Terms: Manufacturer


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CHAPTER 2

ORGANIZATION AND JOB DESCRIPTIONS


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2.1 ORGANIZATIONAL CHART

Vice President Maintenance and Engineering

Director of Maintenance 145

Maintenance Administrator

Manager JED

Manager RUH

Team Leader

A&P Engineer

Avionics Engineer

Technician

Assistant Technician

A&P Engineer

Flight Engineer ( A&P)

Director of Maintenance 121SU, 125

Sheet Metal Structural Technician

Cabin Maintenance & Appearance


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2.2 JOB DESCRIPTIONS

2.2.1 Vice-President Maintenance & Engineering

Basic Functions:

The Vice-President M&E fulfills the requirements of GACAR 121.45(b)(3) and meets the qualifications of GACAR 121.49(c). He has overall responsibility for all Maintenance Department functions including maintenance, maintenance control, and Aircraft Cabin. NASJET is organized to successfully accomplish the program’s mission of satisfying customer needs by providing the highest levels of service and reliability in personal air transportation. Vice-President M & E exercises operational control over company aircraft maintenance activities. He is also responsible for planning and reviewing all maintenance policies and procedures and overseeing their implementation.

Duties and responsibilities:

• Ensuring Company aircraft are maintained in accordance with the procedures and policies of the General Maintenance Manual and the applicable Aviation Authority regulations.

• Responsible for the direction and guidance of Maintenance Administration and Maintenance Control.

• Developing and maintaining a close and harmonious working relationship with designated representatives of the Civil Aviation Authority.

• Developing, evaluating, and implementing maintenance policy standards and procedures for the growth and stability of the NASJET Maintenance Department.

• Ensuring that the Quality System required by Aviation Authority regulations is effective in its application and any follow up actions required to address findings are completed.

• Ensuring that NASJET technical records are kept as required by Aviation Authority regulations.

• Work planning and follow up to ensure that required Line and Base maintenance are effectively planned and accomplished in a timely manner.

• Technical follow up including; ensuring there is effective communication with manufacturers, vendors and the contracted maintenance organizations to provide technical assistance as required.

• Implement embodiment policy for non-mandatory modifications and ensuring modifications and repairs are carried out to an approved standard.

• Ensuring the Certificate of Airworthiness for each aircraft operated by NASJET remains valid in respect of the airworthiness of aircraft upon accomplishment of the required maintenance.

• Reporting any occurrences of a maintenance nature to the Quality Manager and the aircraft manufacturers, including mandatory occurrences and occurrences related to maintenance findings, which fall outside the mandatory scheme.


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• Supervising, directing and assisting all personnel assigned to inspection, including delegated inspectors, at the time they are performing the delegated inspection function.

• Ensure that all inspections are properly performed on all completed work prior it is approved for return to service and that the proper inspection and maintenance records, reports and forms required for its release to service are properly executed

• Responsible for ensuring all inspection personnel are qualified, competent and trained for the work they are authorized.

• Monitor, manage and control all RII items on daily basis to ensure that all RII are properly certified and filed.

• Approving the selection of new personnel for the Maintenance Department.

• Responsible for the direction and guidance of the Base Maintenance, Aircraft Cabin and Maintenance Control Center.

• Assuring proper training and orientation for the maintenance team members in the organization to cover aircraft and related technological subjects

• Attending initial and recurrent aircraft technical training and industry meetings to maintain professional currency and proficiency.

• Developing, evaluating and implementing the yearly Maintenance Department operating budget and the yearly aircraft maintenance budget.

• Authorizing expenditure within the Maintenance department.

• Ensuring contractor/vendor invoices are accurate and approving invoices.

• Ensuring NASJET aircraft aesthetics are maintained to high standards.

• Review technical content of existing and proposed maintenance contracts and recommend appropriate changes in the best interest of the company.

• Shall ensure that competent personnel, adequate facilities and equipment are provided for the proper performance of maintenance, preventive maintenance, and alterations.

• Ensure that the duties and responsibilities concerning Ferry Flight under a Special Flight Permit or Special Flight Authorization have been fulfilled

• Performing other duties as assigned by senior management.

• He has the authority to delegate his duties as necessary, although this does not relieve him of the responsibility.


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2.2.2 Director of Maintenance (Part 121SU/125)

Reports to: Vice-President Maintenance and Engineering

Job Description:

Administer and control the timely delivery of safe, airworthy aircraft that meet legal requirements of applicable Regulatory requirements, and NASJET standards for safety and maintenance. Also responsible for planning and reviewing all maintenance policies and procedures and overseeing their implementation.


• Signing for and receiving FAA and GACA Operations Specifications Parts D and E, and requesting amendments thereto.

• Responsible for the satisfactory completion and certification of all work required by contracted operators/customers in accordance with the work specification (Work Order and approved procedures).

• Oversight the organization’s procedures and standards are complied with when carrying out maintenance.

• Oversight the competence of all personnel engaged in maintenance by establishing a program of training and continuation training using internal and external sources.

• Ensuring that all sub-contract orders are correctly detailed and that the requirements of the contract/order are fulfilled in respect of inspection and quality assurance.

• Responding to Quality Assurance findings in the area of activity for which he is responsible, which arise from independent quality audits.

• Ensuring through the workforce under his control, that the quality of workmanship in the final product is to a standard acceptable to the organization and applicable aviation authority.

• Responsible for the implementation of the safety policy and human factor issues in his area of responsibility.

• Directs and controls maintenance of aircraft through company facilities or contract agencies in accordance with approved procedures.

• Oversee the orderly, timely and efficient planning of maintenance activities.

• Responsible for the accomplishment of all major repairs and alterations in accordance with manufacturer and approved data.

• Ensure the aircraft maintenance records contain all of the current information that relates to the respective aircraft.


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• Ensure that maintenance decisions, inspections and actions are communicated and coordinated with Maintenance Supervisors to ensure the maintenance actions are accomplished efficiently and on time.

• Initiate reports pertaining to any occurrence, failure/malfunction, or defect as required by aviation authorities.

• Overall responsible person for the Tool Calibration Program as per company procedures.

• Evaluate and review company policies, practices and procedures to develop and maintain high personnel morale and a cost-effective operation.

• Represents NASJET Maintenance & Engineering in national and international forums and events.

• In liaison with the Vice-President M&E, prepares the annual plans and capital and operating budgets, for the Technical Areas that come under his management, and controls resources and expenditure against those plans and budgets.

• Deputize for the Vice-President Maintenance & Engineering during periods of absence.

• Performing other duties as assigned by the Vice-President Maintenance & Engineering.


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2.2.1 Director of Maintenance 145

Reports to: Vice-President Maintenance and Engineering

Job Description :

Administer and control the timely delivery of safe, airworthy aircraft that meet legal requirements of applicable Regulatory requirements, and NASJET standards for safety and maintenance. Also responsible for planning and reviewing all maintenance policies and procedures and overseeing their implementation.


• Ensures maintenance resources are available, current, and efficiently utilized for maintenance work and adequate safety, cleanliness and security measures are instituted in the work environment.

• Manages and controls Maintenance to ensure adequate coverage and support are provided for a smooth operation. Ensuring that all sub-contract orders are correctly detailed and that the requirements of the contract/order are fulfilled in respect of inspection and quality assurance.

• Ensures maintenance activities are properly recorded, accurate and correct; defects and discrepancies thoroughly investigated and rectified; and all reports promptly submitted.

• Monitors and controls maintenance checks to ensure work input requirements; quality standards, completion time, cost constraints and service agreement items are fulfilled.

• Reviews and identifies training needs and training of subordinates with the necessary skills and knowledge to perform their duties effectively and efficiently.

• Compiles maintenance costs covering labor, material and subcontract and reports on utilization of resources against available and budget

• Identifies tools, equipment, materials to perform maintenance tasks. Ensures that maintenance personnel only use measuring tools and equipment that are properly calibrated.

• Ensures all necessary maintenance data from relevant regulatory authorities and manufacturers are readily available.

• Ensures that audits performed in his area are coordinated, and findings/concerns are properly addressed on a timely manner.

• Keeps records of all training and experiences of maintenance personnel.


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• Overall responsible person for the Tool Calibration Program as per company procedures.

• Evaluate and review company policies, practices and procedures to develop and maintain high personnel morale and a cost-effective operation.

• Represents NASJET Maintenance & Engineering in national and international forums and events.

• Prepares the annual plans and capital and operating budgets, for the Technical Areas that come under his management, and controls resources and expenditure against those plans and budgets.

• Performing other duties as assigned by the Vice-President Maintenance & Engineering.


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2.2.2 Maintenance Station Manager

Reports to: Director of Maintenance

Job Description:

Administer and control their respective maintenance departments. Responsible for implementing the policies and procedures for the timely delivery of safe, airworthy aircraft that meet applicable Aviation Authority regulations and NASJET standards for safety and maintenance.


• Provide periodic report to Director of Maintenance

• Training and assisting subordinates, at the direction of the Director of Maintenance in managing the proper work procedures and practices to be followed.

• Tracking inspections and coordinating work schedules with Maintenance Team Leader to ensure timely completion and compliance of their work assignments.

• Coordinating with planning on aircraft maintenance scheduling & production to ensure dispatch reliability.

• Ensuring all equipment and tools in a serviceable working condition.

• Ascertaining that all necessary maintenance entries on maintenance forms and Work Orders used by the maintenance organization are properly executed by his personnel.

• Maintaining the premises of the maintenance organization in a clean and orderly manner at all times.

• Initiating purchase requisitions for stocks as required.

• Assuring that personnel in the maintenance department do quality work.

• Indoctrinating maintenance personnel in observing safety precautions relevant to the functions for which they may be utilized.

• Conducting periodic drills for the use of informing personnel to the proper use of and the location of firefighting equipment and checking the equipment periodically for serviceability and adequacy.

• Making available the required technical data on all aircraft, engines, and appliances for the performance of maintenance, preventive

maintenance, or alterations, and ensuring that the data used are current to the latest revision.

• Assuring the proper handling of all parts, tools, equipment, and materials used in the maintenance organization.

• Practice safe working methods to ensure the safety of all the maintenance organization personnel.

• Responsible for the working methods of all the maintenance staff to ensure that they maintain correct working ethics including housekeeping, record control and adherence to paperwork


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• Ensure that at all times the aircraft and its systems are operated in strict compliance with the aircraft manuals and company procedures and policies.

• Ensure that positioning and parking of aircraft are in compliance with aircraft manuals and company policies and procedures.

• Ensure that all maintenance tasks are complied with in accordance to applicable Aviation Authority requirements and certified by personnel as per authorizations granted.

• Ensure that the Statement of Work for all aircraft/projects is complied with.

• Ensure that all maintenance tasks issued are accomplished efficiently and professionally in accordance with aircraft manuals, applicable Regulatory requirements and NASJET policies and procedures.

• Ensure that aircraft cleaning standards are maintained at all times. This includes both internal and external appearance.

• Ensure that the shift turnover (NJ/MX/001) at all levels is maintained and in compliance with company policy.

• Ensure that all Maintenance Staff are adequately trained to perform their jobs safely and correctly.

• Depending on workloads, may be required to exercise his certifying privileges as a Certificated A & P Mechanic or Avionics Technician.

• Ensure that all maintenance staff uses the correct procedures for ordering spares and returning unserviceable items to ensure compliance with company policies and procedures.

• Responsible for maintaining the aircraft cabin appearance and presentability to satisfy the riding public.

• Ensure that all facilities and equipment within the station are serviceable, operational, and properly maintained.

• Provide technical expertise to assist in troubleshooting and fault diagnosis to ensure dispatch reliability on operational aircraft.

• Ensuring that all work is done in accordance with GMM and this Procedures Manual.

• Prepare and monitor Station Manpower Schedule to ensure adequate personnel are available to perform work assigned.

• Any additional duties as assigned by the Director of Maintenance.

• May delegate any duties to a qualified assistant as necessary. However, such delegation does not relieve him of his overall responsibilities.


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2.2.3 Team Leader

Reports to: Respective Maintenance Managers

Job Description:

Responsible to their respective Managers for all duties delegated including the monitoring of the maintenance status of all aircraft.


• Provide technical expertise to assist in troubleshooting and fault diagnosis to ensure dispatch reliability on operational aircraft.

• Coordinate the daily operation task with MCC & Planning

• Delegating work assignments and their sequence during that shift which he is working, ensuring timely completion of that work and review of flight logs and daily status sheet, or other applicable documents.

• Ensures all required paper work are completed.

• Being aware of work during those periods in which he is responsible. Also ensuring work is done in accordance with NASJET RSM, GMM and applicable Aviation Authority approved data.

• Monitoring manpower schedules to ensure adequate personnel are available to perform work assigned.

• Checking status and condition of all parts removed from aircraft for troubleshooting and/or repairs prior to being shipped.

• Enforcing company policy and recommending disciplinary action when needed.

• Recommending to the Maintenance Manager any need for additional training to provide maximum technical proficiency.

• Making use of the turnover logbook in form number (NJ/MX/001) to ensure effective exchange of information between incoming and off going shift concerning work in progress.

• Ensuring that all work performed on his shift is properly documented, that all required inspection items are cleared by an authorized inspector.

• Reporting any lack of tooling, equipment, aircraft parts, or supplies to his immediate superior.

• Responsible for the working methods of Engineers, Technicians, Assistant Technicians to ensure that they maintain correct working ethics including housekeeping, record control and adherence to paperwork.

• Operate the aircraft and its systems in strict compliance with the aircraft manuals and company policies and procedures.

• Ensure positioning and parking of aircraft is in compliance with aircraft manuals and company policies and procedures.


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• Responsible for all tasks as distributed or directed by Maintenance Control Center.

• Ensure that the aircraft operates in compliance with its maintenance program. In the event of any impending out-of-date task, the Maintenance Team Leader must inform Maintenance Control or his immediate Manager.

• Ensures that defects are investigated to the highest professional capacity as dictated by the Aircraft Troubleshooting/Fault Isolation procedures along with industry-recognized troubleshooting methods. Recurrent defects are investigated thoroughly and reported to Maintenance Control or similar, in case of need of external assistance.

• Ensure that aircraft cleaning standards are maintained at all times. This includes both internal and external appearance.

• The outgoing Maintenance Team Leader is bound to provide the incoming Maintenance Team Leader with a detailed turnover logged in form number (NJ/MX/001) to ensure safe continuity of any maintenance tasks.

• Responsible to update MCC for the aircrafts status through the work load distribution as and when required ensuring compliance with the Statement.

• Providing any applied MEL/CDL/NEF data to Maintenance control center in form number (NJ/MX/017).

• Depending on workloads, the Maintenance Team Leader may be required to exercise his certifying privileges as a Certifying A & P Mechanic/Avionics Technician. In this case, the duties and responsibilities of the A&P/Avionics Technician will also apply in addition to the duties of Maintenance Team Leader.

• In addition to the above responsibilities, the Maintenance Team Leader is obliged to perform or supervise tasks as directed by his management, to ensure the safe operation of the aircraft and its systems is in compliance with the aircraft manuals, Regulatory requirements and company policies and procedures.

• Carry out additional duties as assigned by the Line Maintenance Manager.


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2.2.4 A&P Engineer

Reports to: Respective Maintenance Team Leader

Job Description :

Responsible to the Maintenance Team Leader for work delegated to them.


• Performing all maintenance tasks assigned in accordance with the NASJET RSM, GMM and applicable Aviation Authority regulations, using acceptable

methods, techniques, and practices.

• Executing the proper documentation of work performed as stated in this manual and GACAR Part 43.9 or 43.11 (as applicable), within the limitation of his

certificate.

• Using only approved materials, parts, and tooling when performing maintenance.

• Ensure precision tools used are properly calibrated in accordance with NASJET GMM before use.

• Notifying his Team Leader upon discovery of any discrepancy found during the performance of their maintenance task.

• Maintaining a clean and safe work environment.

• Practice safe working methods to ensure the safety of all the Repair Station personnel.

• Responsible for the working methods of technicians, assistant technicians and cleaners to ensure that they maintain correct working ethics including

housekeeping, record control and adherence to paperwork.

• Operate the aircraft and its systems in strict compliance with the aircraft manuals and company procedures and policies e.g. operation of hydraulic systems,

operation of APU, refueling etc.


• Ensure that regular FOD walks are carried out around the aircraft to ensure safe operation in the hangar and the ramp.

• Responsible for all tasks as directed by the Maintenance Team Leader. All maintenance tasks must be complied with in accordance to Aviation Authority

regulations, and certified as per authorizations approved and granted.

• Ensure that recurrent defects are investigated thoroughly and reported to the Maintenance Team Leader or Maintenance Manager, in case of need of

external assistance.


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• Responsible for the work produced by the Assistant Mechanics and other personnel within his supervision. This must meet the high standards of the

company and in accordance with Regulatory requirements and the aircraft manuals.

• Responsible for complete technical dispatch of the aircraft from the various departure points (Line, Hangars or VIP Ramp).

• Responsible for the post arrival handling of the aircraft and ensure that the aircraft is prepared for the next flight, after which correct procedures are to be

used to shut down and secure the aircraft.

• Ensure that all loose items that were dispatched with the aircraft e.g. laptops and remote controls etc, have been returned by the crew. Thereafter, it is the

A&P Engineer responsibility to care for it as per company policy.

• Responsible for the appearance of the aircraft internally and externally prior to any flight and upon its return. Report to the Team Leader if any discrepancy

• The outgoing A&P Engineer is bound to provide the incoming A&P Engineer with a detailed turnover in coordination with the maintenance Team Leader to

ensure safe continuity of any maintenance task.

• If assigned to work in the hangar workshops, the A&P Engineer will be responsible for the working practices similar to those while working on the aircraft

itself.

• In addition to the above responsibilities, the A&P Engineer is obliged to carry out or supervise tasks as directed by his immediate management, to ensure the

safe operation of the aircraft and its systems in compliance with the aircraft manuals, Regulatory requirements and company policies and procedures. This

may include assisting in avionics tasks or assisting on other aircraft types.

• The A&P Engineer will ensure that prior to using any ground support equipment (GSE) that it is safe to use around the aircraft and that it is operating

correctly. Similarly, at the completion of use of the GSE, the A&P Engineer is bound to ensure that all GSE equipment is returned to its correct parking place

and any abnormalities are reported immediately to the Team Leader. The A&P Engineer must also ensure that the GSE positioned near the aircraft is clean

and free of any possible FOD that may be blown into the path of the aircraft or its engines.

• The A&P Engineer will provide technical support to the Material Management Department to allow ordering of correct parts in a professional and timely

manner.

• Any vehicles provided for the use of the A&P Engineer must be taken care of and used in a manner similar to that outlined above for GSE. The vehicles must

be kept clean and presentable at all times.

• The A&P Engineer must also present a professional approach to work ethics when dealing with other teams such as Quality Assurance, Technical Records,

Human Resources Department, etc.

• The A&P Engineer is in constant contact with the external customer, and therefore must present a professional image of himself and of the company.

• Any other duties delegated to him by the Team Leader.


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2.2.5 Avionics Engineer


Job Description :

Responsible to the Maintenance Team Leader for work delegated to them.



• Responsible for the working methods of Assistant Technicians and other personnel working under or with him to ensure that they maintain correct working ethics including housekeeping, record control and adherence to paperwork.

• Operate the aircraft and its systems in strict compliance with the aircraft manuals and NASJET company procedures and policies.



• Responsible for all tasks as handed by the Maintenance Team Leader. All maintenance tasks must be complied in accordance with Regulatory requirements, and certified as per authorizations approved and granted.

• Ensure that recurrent defects are investigated thoroughly and reported to the Maintenance Team Leader or the Manager Maintenance, in case of need of external assistance.

• Responsible to ensure that all loose items that were dispatched with the aircraft e.g. laptops and remote controls, etc. have been returned by the crew. Thereafter, it is the Avionics Technician’s responsibility to care for it as per the company policy.

• Responsible for the appearance of the aircraft internally and externally prior to any flight and upon its return.

• If assigned to work in the hangar workshops, the Avionics Engineer will be responsible for the working practices similar to those working on the aircraft itself.

• The outgoing Avionics Engineer is bound to provide the incoming Avionics Engineer with a detailed hand over to ensure safe continuity of any maintenance tasks.

• In addition to the above responsibilities, the Avionics Engineer is obliged to carry out or supervise tasks as directed by his immediate management, to ensure the safe operation of the aircraft and its systems in compliance with the aircraft manuals, Regulatory requirements and company policies and procedures. This may include assisting in A&P tasks or assisting on other aircraft types.


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• The Avionics Engineer will provide technical support to the Material Management Department to allow ordering of correct parts in a professional and timely manner.

• The Avionics Engineer will ensure that prior to using any ground support equipment (GSE) that it is safe to use around the aircraft and that it is operating correctly. Similarly, at the completion of use of the GSE, the Avionics Engineer is bound to ensure that all GSE equipment is returned to its correct parking place and any abnormalities are reported immediately to the Team Leader. The Avionics Engineer must ensure that the GSE positioned by the aircraft is clean and free of any possible FOD that may be blown into the path of the engine intake.

• Any vehicles provided for the use of the Avionics Engineer must be taken care of and used in a manner similar to that outlined above for GSE. The vehicles must be kept clean and presentable at all times.

• The Avionics Engineer is in constant contact with the external customer, and therefore must present a professional image of himself and of the company.

• The Avionics Engineer will support the customer with all technical queries that they may have. The Avionics Engineer must be pro-active to the customer’s technical queries as part of the company’s customer service. However, at no time is the Avionics Engineer allowed to discuss internal matters with the external customer. All such queries must be directed to the appropriate persons.

• The Avionics Engineer must also present a professional approach to work ethics when dealing with internal customers such as Quality Assurance and Technical Records, Human Resources Department, etc.

• Any other duties delegated to him by the Maintenance Team Leader.


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2.2.6 Technician A&P & Avionics


Job Description :

Responsible to the Maintenance Team Leader for work delegated to them


• Performing all maintenance tasks assigned in accordance with the NASJET GMM and applicable Aviation Authority regulations, using acceptable methods, techniques, and practices.

• Executing the proper documentation of work performed as stated in this manual and GACAR Part 43.9 or 43.11 (as applicable), within the limitation of his certificate.

• Using only approved materials, parts, and tooling when performing maintenance.

• Ensure precision tools used are properly calibrated in accordance with NASJET GMM before use.

• Maintaining a clean and safe work environment.


• Operate the aircraft and its systems in strict compliance with the aircraft manuals and company procedures and policies e.g. operation of hydraulic systems, operation of APU, refueling etc.



• Responsible for all tasks as directed by the Maintenance Team Leader. All maintenance tasks must be complied with in accordance to Aviation Authority regulations, and certified as per authorizations approved and granted.

• Responsible for the work produced by the Assistant Mechanics and other personnel within his supervision. This must meet the high standards of the company and in accordance with Regulatory requirements and the aircraft manuals.

• Responsible for the post arrival handling of the aircraft and ensure that the aircraft is prepared for the next flight, after which correct procedures are to be used to shut down and secure the aircraft.


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• If assigned to work in the hangar workshops, the Technician will be responsible for the working practices similar to those while working on the aircraft itself.

• The Technician will ensure that prior to using any ground support equipment (GSE) that it is safe to use around the aircraft and that it is operating correctly. Similarly, at the completion of use of the GSE, the Technician is bound to ensure that all GSE equipment is returned to its correct parking place and any abnormalities are reported immediately to the Team Leader. The Technician must also ensure that the GSE positioned near the aircraft is clean and free of any possible FOD that may be blown into the path of the aircraft or its engines.

• The Technician must also present a professional approach to work ethics when dealing with internal customers such as Quality Assurance, Technical Records, Human Resources Department, etc.

• Any other duties delegated to him by the Team Leader.


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2.2.7 Sheet Metal Structural Technician



• Conduct repairs, replacements of sheet metal related parts/components in aircraft interior and structure.

• Performs Cutting, trimming, bending, and smoothing of sheet metal parts

• Interprets engineering blueprints, illustrations, and specifications to determine layouts, sequences of operations, identities and relationships of

parts.

• Operating shop tools and equipment to construct manufactured items and systems with various seams ensuring proper fit within tolerances

and clearance of parts.

• Fabricate new sheet metal body parts to replace removed parts.

• Remove dented or worn-out aircraft sheet metal and structural parts.

• Support maintenance technicians in removing installing panels.

• Conduct temporary/permanent repairs as required to meet aircraft limitations and specifications.

• Replacing worn aircraft body parts, flight control surfaces, fuel cell and tank cleaning and restoration, pylon and windshield replacements with

strict dimension tolerances and compliance to regulatory maintenance bulletins, based on supplied engineering blueprints.

• Use hand and power tools, layout tools, hoists and mechanical lifting equipment, and precision measuring instruments

• Ensures precision tools used are properly calibrated in accordance with GMM before use.

• Practices safe working methods to ensure the safety of all AMO personnel.

• Ensures that regular FOD walks are carried out around the aircraft to ensure safe operation in the ramp.


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2.2.8 Cabin Maintenance & Appearance



• Ensures that work done is in accordance approved manuals and the relevant aviation Authorities approved methods and procedures.

• Adheres to company and department’s objectives, policies, procedures and instructions.

• Ensures that regular FOD walks are carried out in the aircraft to ensure safe operation in the ramp.

• Ensures that only controlled and current publications are used.

• Ensures that all work done are documented and provided with correct manual references.

• Practices safe working methods.


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2.2.9 Assistant Technician


Job Description :

• Assist authorized Engineers in accomplishing all maintenance, preventive maintenance or alterations as per the approval of AMO.


• Works only under the supervision of a qualified and authorized AMO personnel, such as Engineer or Maintenance Team Leader.

• Ensures precision tools used are properly calibrated in accordance with GMM before use.

• Ensures that regular FOD walks are carried out around the aircraft to ensure safe operation in the ramp.

• Practices safe working methods to ensure the safety of all AMO personnel.


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2.2.10 Flight Engineer ( A&P )

Reports to: Maintenance Manager

Job Description:

• To look after and travel with client’s aircraft to all stations to maintain full aircraft airworthiness and serviceability. He is to ensure that

applicable procedures are strictly adhered to so that timely departure of aircraft is achieved safely.


• Monitor closely his duty roster and flight schedule based on FOS and flight scheduling information.

• Must wear full uniform when on duty for flight.

• Ensure that his name is manifested in the General Declaration list by checking with flight crew.

• Ensure that all travelling document e.g. visa, passport, tickets and accommodations are valid for travel duty.

• He is to arrange his transport and report to aircraft three hours before flight scheduled departure time and confirm reporting to duty by means of email, phone call or text message to MCC. If he is unable to arrive on time, MCC must be forewarned so that necessary action can be taken.

• It is the responsibility of Flight Engineer to ensure that all required airplane technical manuals are on board the aircraft.

• Ensure that pre-flight/ pre-departure inspection is accomplished and recorded in aircraft log book before flight departure.

• Ensure that post-flight inspection is accomplished after flight arrival for termination.

• Must advise MCC before visiting the aircraft in the airport for any reason.

• Ensure his training remains current and complete all on-line assigned trainings.

• If the flight kit is carried on board, he shall ensure that it is not off-loaded at en route station.

• Shall refrain and do not consume alcohol 12 hours prior to flight and when on duty.

• In the event of delay/AOG, he shall report by providing the nature and details of defect to MCC and Director of Maintenance by the fastest available methods. Written reports must be submitted upon arrival at home-base station.

• In the event of Incident/Accident must fill form number (NAS/QAN/268-N) and providing the form to MCC

• Making use of the turnover logbook in form number (NJ/MX/001) for aircraft maintenance activities in the main base to ensure effective exchange of information.

• Providing any applied MEL/CDL/NEF data to Maintenance control center in form number (NJ/MX/017).

• Flight Engineer shall perform a final walk-around check after all the ground activities have been completed before boarding the aircraft.


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• Accept any additional assignment from Maintenance Manager.

• Shall report all defects on aircraft to MCC.

• Shall fill and send the Flight Engineer Report NASJET Form NJ/MX/014 to MCC after each last flight of the day.

• Ensure that all copies of document such as TLB, Work Order, etc., are forwarded to the MCC and other required departments (such as

M2Group [email protected]).

• To ensure aircraft is cleaned regularly and arrange external and internal cleaning if required.

• Prior going on Days-off or going for an Off-vacation, a Flight Engineer Turn-over Log (NJ/MX/016) must be filled and shared with MCC, Maintenance manager.

mailto:[email protected]


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2.2.11 Maintenance Administrator

Reports to: Maintenance Manager Job Description

• Maintain and monitors personnel record files including Training and Authorization Cards, GACA License, Ramp Passes & Driver Licenses, and Time Keeping.


• Prepares correspondences and liaises to other departments.

• Prepare and process applications for GACA Airman Certificates (license application/examination for submission to Quality Assurance.

• Receive and distribute Authorization Cards and Stamps to Maintenance and Inspection personnel after issuance from Quality Assurance.

• Maintenance Personnel Training record updates and follow up (Aircraft Type Rating, Regulatory & Company training requirements).

• Maintain and monitors personnel Ramp Pass and airside driving licenses including iqama VISA, passport.

• Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Company personnel and with

management.

• Completes assigned reporting functions involving attendance statistics, termination and other information assigned; and assists in maintaining all employee

records and files.

• Perform general clerical duties to include, but not limited to; bookkeeping, copying, faxing, mailing and filing.

• Oversee all aspects of general office coordination and maintain confidentiality in all aspects of client, staff and other information

• Coordinates with overall maintenance of the organization and its offices.

• Collect and maintain inventory of office equipment and supplies and set up and coordinate meetings and conferences.

• Completes monthly and year-end reports regarding terminations, transfers, and new hires to the Manager.

• Leading day-to-day attendance administration, including bi-weekly and monthly attendance processing, collecting timesheets from different Line Stations, and

acting as initial focal point to Head Office Administration of contact for inquiries and issues related to employees information.

• Supporting in completion of job application materials and documents, and preparation of employment interviews and tests.

• Maintains a smooth working relationship with management and co-workers.

• Serves as administrative support to Management Staff by performing administrative and clerical works as required.

• Maintenance personal files and Roster records.

• Providing monthly job tickets and revenue report

• Carry out any other task as directed by Maintenance Manager.


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2.3 MAINTENANCE QUALIFICATIONS & REQUIREMENTS

2.3.1 Qualifications:

2.3.1.1 A & P Engineer:

a) A holder of ICAO Annex 1 license issued by GACA or other equivalent Aviation Authority.

b) Have rating on A & P at least B1 or level 3

c) Have at least four years working experience respective aircraft types.

d) Have been working on the particular type of aircraft for a period of six (6) months in the previous two (2) years.

e) Have successfully completed the relevant aircraft Initial and Recurrent Type Training Course or other specialized courses.

f) Knowledgeable on applicable aviation regulations (i.e. GACA, FAA, EASA, CAACI, BCAA) pertaining to aircraft airworthiness.

g) Holder of authorization to certify and issue RTS/CRS.

h) Holder of RII or DI authorization

2.3.1.2 Avionic Engineer:

a) A holder of ICAO Annex 1 license issued by GACA or other equivalent Aviation Authority.

b) Have rating on B2 or level 3 Repairman

c) Have at least four years working experience respective aircraft types.

d) Have been working on the particular type of aircraft for a period of six (6) months in the previous two (2) years.

e) Have successfully completed the relevant aircraft Initial and Recurrent Type Training Course or other specialized courses.

f) Knowledgeable on applicable aviation regulations (i.e. GACA, FAA, EASA, CAACI, BCAA) pertaining to aircraft airworthiness.

g) Holder of RII or DI authorization


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2.3.1.3 Technicians, Cabin Maintenance, Sheet Metal.

a) A holder of ICAO Annex 1 license issued by GACA or equivalent Aviation Authority.

b) Have rating on A & P / B1 , B2 / Repairman

c) Have been working on the particular type of aircraft for a period of six (6) months in the previous two (2) years.

d) Have successfully completed the relevant aircraft Familiarization Training Course.


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CHAPTER 3

LINE MAINTENANCE PROCEDURES


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3.1 ROUTINE MAINTENANCE

3.1.1 Purpose

This description has the purpose to reflect the tasks that get along with the Pre-flight and Post Flight Check/ Daily check in a less complex manner. In other words, Simplified but without compromising the safety and airworthiness.

3.1.2 Scope

This process applies to all aircrafts handled by NASJET.

3.1.3 Reference

None

3.1.4 Policy

This process is to be completed every time a routine inspection is to take place as stated above. The maintenance staff members are to follow the procedure described below and not deviate unless required by the AMM.

3.1.5 Accountability

The respective Maintenance Manager is to make sure all policies and procedures described in this process are adhered to by his staff. The Shift Team Leader will be directly responsible to ensure the proper compliance of this procedure.


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3.1.6 Procedure

Figure 1: Routine Maintenance

Return maintenance

document to PCC

13


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No. Step Detail CMS Activity performer

1

Get Assignment From Team Leader,

• Team Members

• Aircrafts and their Locations.

• Checks and W.Os to be complied with.

• Check A/C schedule, and inform team.

Yes Licensed Technician/

Technician

2

Prepare,

• Tools

• AMM/IPC/W.O and Task card as required.

• Prepare any safety requirements and precautions as specified in the AMM. (Persons/Equipment)

No Licensed Technician/

Technician

3 For any required equipment contact GSE and coordinate. No Licensed Technician/

Team Leader

4

Go To A/C and Carry out the task as per the checklist. Upon arrival to A/C, review the Technical Log and make yourself acquainted with the technical status of the airplane, in specific

• What and when was the last maintenance event performed

• Any new defects recorded in the Technical Log if applicable.

• What defects are deferred? Give Team Leader Initial feedback on A/C status and any expected delays. (As soon as possible preferably after A/C arrival). Mention any defects that you may not be able to manage within the given time.

• Make sure to Obey all Safety Procedures mentioned in the AMM.

• Review aircraft log books and make sure to check for any open items.

• Make sure to check the validity of the Last maintenance event i.e. daily/weekly etc…

No Licensed Technician

5 Perform all inspections and functional verifications in accordance with the checklist of the respective Task (PF/POF) as applicable.

• Sign all Work accomplished as you go through. (On site) If possible. No

Licensed Technician/ Technician


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6 Any defect or malfunction that you have observed, record it in the Technical Log, enter the ATA, your name and your signature.


Team Leader

*1 Check for new or not yet rectified or deferred defect reports. No Licensed Technician

7 Prior to perform any work, you must review the task and ensure tools, equipment, and time are sufficient Certify the accomplishment of the PF/POF, (whatever applies) your name and your signature as well as the authorization number.


8

Perform the CRS as per the criteria below:

• If aircraft got an inspection and with one or more defects, make sure that the check was properly certified and that the defect(s) are properly rectified or deferred (check ADD sheet), furthermore make sure that deferments do not conflict each other.

• In all cases make sure that the Certification of that check or tasks is done properly and review all other aircraft documents as applicable.

Then release the aircraft back to service in the technical Log.


Team Leader

9 Give the Team Leader Feedback on Status of A/C and or tasks. No Licensed Technician/

Technician

10 Make a final Walk around and check for any abnormalities. Secure the aircraft as per the checklist. Make sure to monitor ground operations going on in the last minutes before departure. And make sure all the doors are secured.


Technician

11 Put all Paper work in the PCC Box. No Licensed Technician

12 PCC to update the data software designed for each fleet accordingly Yes PCC Encoder


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3.2 NON-ROUTINE MAINTENANCE

3.2.1 Purpose

To unify the Non-routine inspection/task process complied with by maintenance staff in NASJET, and make sure all aspects of the work scope are covered I.A.W the maintenance manuals, aviation authority regulations and manufacturer’s specifications and standard maintenance practices or other acceptable data.

3.2.2 Scope

Any Non-routine task required to be done on any aircraft handled by NASJET. This process is applicable to scheduled or unscheduled maintenance on the aircraft.

3.2.3 References

GMM P121SU 2.16.13.2/ GMM P125 2.15.12.2

3.2.4 Policy

A. This process is to be completed every time a Non-routine inspection/Task is to take place as stated above. The maintenance staff members are to follow the

procedure described below and not deviate unless required by the AMM. All non-routine Inspections/Tasks that are done on any aircraft should be followed by

an occurrence report if required.

B. All deferrals must be reported to MCC via e-mail, informing them of the defect logbook sequence number for tracking.

Accountability

The respective maintenance manager is to make sure all policies and procedures described in this process are adhered to by his staff. The Team Leader will be directly responsible to ensure the proper compliance of this procedure.


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3.2.5 Procedure

Non-Routine maintenance flow chart

Figure 2 : Non-Routine Maintenance


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1 In case of Observed/Reported Fault. No Licensed Technician

2

Assess the Defect, collect all Required data,

• Fault Codes.

• Actual and History Reports and look for any history related for the same Defect.

• FIN numbers (if Applicable), refer to Fault Isolation Check list.

• Measurements of Damage (If applicable)

• Any sheet Metal personnel required.

• Photos or any other possible Data.

• Check for Required repair (If applicable)

• Check for Parts required

• Any tests/resets possible?

• Any inspections required (Borescope etc.…)?

• Identify which operational restriction will exist if you opt to defer the defect.

• Furthermore check which maintenance action will become required if you opt to defer the defect.

• Inform your Team Leader or Maintenance Manager if the required maintenance action will be complex (as soon as possible).

• Check whether the actual defect will conflict other existing deferred items on the aircraft. Check the HIL sheet.

After the above consolidation decide whether or not you go for the deferring of the defect. Note: if the defect is not recorded on the tech Log but on NRC only, you need to open an item and defer it in the Tech Log for the deferment.

Yes Licensed Technician

*1 As per Acquired data, is defect rectification possible within the given Ground time? No Licensed Technician

*2 Check if Defect is Deferrable under the operational conditions, and if no Existing Defect/Deferred item will cause a conflict with the Actual. Inform Team Leader To establish Advice Time (MAT). (If applicable).


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3

Carry out required rectification (Process the defect); Give Team Leader Feedback of A/C status To establish Advice Time (MAT) with the MCC. Make sure you have AMM or Engineering data available. In the course of your activities, you may need to ingress into the aircraft or its systems. Make sure you are authorized or work under supervision. Furthermore make sure that you continuously document on NRC any ingress made, such as opening of Panels, Engines, disconnection of cables, De-activation of systems etc.… In addition take necessary safety precautions. Attach “do not operate” liners to system controls, tag circuit breakers, install safety plugs etc.…


Team Leader

4

Do action required for deferral ,

• Do the Maintenance Action as required by MEL and as described in the AMM, document all action taken in the Technical Logbook.

• Check operational constraints,

• Check for any required procedures prior deferring and releasing the aircraft.

• Time limitations (Hours/Cycles/Days)

• Enter the operational restrictions into Tech log

• Enter Time limitations

• Declare the defect as deferred.

• Give your name and signature along with the authorization number in the proper fields.

• Team Leader to send e-mail notification to the MCC, noting the Tech Log sequence number, the aircraft registration and the deferred item reference.


Team Leader

5

Certify all actions performed. E.g. :

• Panels Opened or Closed.

• Cables Disconnected or Connected

• Repairs/Measurements Performed.

• Troubleshooting steps (AMM Ref applied).

• Replacements of Parts done. Removal of parts and empty LRU locations. With proper markings.

No Licensed technician


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*3 Ensure that defect is rectified, e.g. by passing functional/operational tests. If defect was not rectified, after complying with the steps then go back to (Box 1) and re-work the Process.

No Licensed technician/

Team Leader

6 Refer to Release to service process. Yes Licensed technician/

Team Leader


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3.3 PARTS HANDLING

3.3.1 Purpose

To make sure proper handling of parts is complied with by maintenance during accomplishment of any maintenance task process complied with by maintenance staff in accordance with approved manuals.

3.3.2 Scope

Any part removed as part of a maintenance task or W.O.

3.3.3 Reference

None

3.3.4 Policy

This process is to be completed every time a part has been removed from the aircraft for any reason E.g. repair, inspection, access etc.…) the maintenance staff members are to follow the procedure described below and not deviate unless required by the AMM. It is the Maintenance Personnel’s duty to ensure the proper handling of the aircraft parts and components must have the correct packaging, data and required Tag on it, the CMS transaction is to take place as soon as practicable to ensure the proper tracking of parts location.


The respective Maintenance Manager is to make sure all policies and procedures described in this process are adhered to by his staff.


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3.3.6 Procedure

Parts handling procedures flow chart

Figure 3: Parts Handling


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1

Make yourself clear why the part was removed:

• As a result of troubleshooting, (If PFR triggered the removal, print and attach to the U/S Tag.)

• As instructed by a task card

• For servicing

• As instructed by MCC specialist.

• Or if you are instructed to remove the part as “serviceable”, for the installation on another aircraft or APU/Engine.


2

• After removal, asses the condition of the part. Check whether it has been damaged during removal or the ongoing handling. Any damage must be documented.

• If you removed it for the purpose of installing it as “serviceable” and find no damage, continue with the process of (Parts cannibalization process).

• In all other cases, make sure to fill out the unserviceable Tag, indicating the removal reason (e.g. Component change Task card, or troubleshooting result), indicate any damage condition.

Make sure that you document the component removal/Installation, either in Technical Log, NRC, or task card. You give the Copy to the PCC Encoder, for the CMS transaction.


Team Leader / PCC Encoder

3

• Place the Part in the Designated Shelf/Rack at the respective Location (Serviceable/Unserviceable (PFR if applicable)), and inform Logistics (Hangar/Line maintenance).

• Make sure part is Packaged/Cleaned and put the part in the appropriate packaging and environment.

• Ensure the proper packaging and labeling of any attaching parts is done and clearly identified.

• When returning a part to the stores make sure to fill the “Part Return Form” and keep a copy for maintenance records.


Team Leader

4 Inform Team Leader of Part status and Location. No Licensed technician


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3.3.6 Annexure


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3.4 PERFORMING A WORK ORDER

3.4.1 Purpose

To ensure proper procedures followed when performing W.O. in the Line or Base maintenance at NASJET facilities.

3.4.2 Scope

Any W.O received by Line/Base Maintenance to be complied on any type of A/C handled by NASJET.

3.4.3 Reference

None

3.4.4 Policy

This process is to be completed every time a W.O is received by the maintenance (line/Base) to be worked on .The maintenance Team Leader is the sole person to receive the work orders from the PCC and to review and assess the requirements of that task. If the W.O cannot be complied with for any reason, a justification has to be reported to the Maintenance Manager/MCC explaining the difficulties and the reason why the work order was not received and complied with. If the work order was received and later it is found not possible to complete. A weekly meeting between PCC and Maintenance for scheduled and incoming new W.O tasks that has not been done before.


The Maintenance Manager is to make sure all policies and procedures described in this process are adhered to by his staff. The Team Leader will be directly responsible to ensure the proper compliance of this procedure; he should review and escalate any issues to the Maintenance Manager.


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3.4.6 Procedure

Performing of a Work Order flow chart

Figure 4: Performing of a Work Order

Receive W.O. from PCC

1


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1

Receive W.O from PCC,

• Confirm Applicability of W.O

• Confirm A/C Availability.

• Confirm Manpower Availability If Work Order is Complete, Sign for receiving.

No Team Leader

2

Hand W.O to the team,

• Assign team for W.O.

• Give the team a briefing of work required and expected time.

• Make sure to review the W.O and all aspects of the work required to be done (e.g. number of parts to be checked/what to be checked).

• Ensure TAT and manpower sufficient; check for environmental conditions specify aircraft position for maintenance.

• Review aircraft manuals for confirmation if required.

No Team Leader

3

Prepare,

• Tools

• AMM/IPC/W.O and Task card as required.

• Parts (create Pick List if not yet prepared)

• Give immediate notifications in case any pre-requisites unavailable. Prepare all safety requirements and precautions. (Persons/Equipment). Check CMS for Parts/Tools availability and location and collect from location, or arrange with stores for delivery as applicable.

No Licensed technician/

Technicians

4 Consciously read the Work Order and attached Task Cards, and accomplish the Task(s) as described. Continuously certify the accomplishment in the respective Task Card Column. Make sure to perform early coordination with an inspector if the Task Card contains RII items.

No Team Leader

5 During the course of performing the inspection, functional rectifications, tests and measurements, No Team Leader / Licensed


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replacement of parts or components, you may observe defects, malfunctions, measurements out of given tolerances, structural damage etc.. In such case you are obliged to report on a Non-Routine card (NRC). Clearly describe the defect, and refer to the Task Card or as applicable AMM/FIM/TSM or SRM.

Technician

*1 Work Order completion possible? No Team Leader

*2 Can task be postponed? Check with MCC to follow up with PCC and concerned Dept. for confirmation.

No Team Leader

6

Certify the accomplishment of Work Order(s) as follows:

• Check all Task Cards linked to a Work Order for completion of all stamps/ signatures/ RII, and then certify the accomplishment on the Work Order Summary sheet.

• Do this for every Work order.

• Continuously coordinate with the releasing officer.

• Return the aircraft to its original configuration. Give Job Status to the maintenance Team Leader.


7 Release Aircraft to Service. Put all Paper work in the PCC Box. No Licensed technician

8 PCC to update the data software designed for each aircraft accordingly Yes PCC Encoder


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3.5 AIRCRAFT MARSHALLING

3.5.1 Purpose

To ensure proper procedures followed when performing Aircraft marshalling in the Line or Base maintenance at NASJET facilities.

3.5.2 Scope

Receiving of aircraft where the aircraft technician’s duty is to do the marshalling of aircraft for NASJET customer(s).

3.5.3 References

None

3.5.4 Policy

This process is to be completed every time an aircraft marshalling is required, day or night marshalling has to be kept in prospective by the technicians. The maintenance Manager will ensure that the aircraft technicians have the proper training and instructions on aircraft marshalling.


The Maintenance Manager is to make sure all policies and procedures described in this process are adhered to by his staff. The maintenance Team Leader will be directly responsible to ensure the proper compliance of this procedure; he should be the one who assigns the marshalling personnel in his shift.


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3.5.6 Procedure

Aircraft marshalling flow chart

Figure 5: Aircraft Marshaling


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1

Obtain Aircraft Information from Team Leader,

• Parking Gate/stand.

• Arrival time


Technician

2

Prepare for Marshaling,

• Collect Equipment (Illuminating wands/Marshaling Bats, Florescent Jacket).

• Inspect aircraft Towing Apron for any FOD/Equipment or any other obstacles 15 minutes before arrival.


Technician

3

Carry Out Marshaling as per relevant Procedures

• Marshalling Procedure shown on Figure 6 (below)

• Get assistance from a Team member for parking spot if required/ Wing walker for congested area.

• Night time operations to use the Illuminating Wands.


Technician

4 • Complete the process by installing the Wheel Chocks make sure the aircraft is safely parked and in

a stable position before giving the pilot the signal. No

Licensed Technician/ Technician


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Figure 6: Marshaling Procedure


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3.6 AIRCRAFT FUELLING

3.6.1 Purpose

To ensure proper procedures followed when performing Aircraft re-fueling and de-fueling including fuel transfers by the Line or Base maintenance staff at NASJET designated facilities.

3.6.2 Scope

All types of aircraft handled by NASJET.

3.6.3 Reference

None

3.6.4 Policy

This process is to be completed every time a fueling procedure is required on an aircraft. The maintenance Manager will ensure that the aircraft technicians have the proper training and instructions on aircraft fueling and that they understand all safety and fire hazards before attempting to carry out any fueling process on the aircraft. They are also reminded that no fueling process of any nature is to be done unless the relevant aircraft manuals are obeyed strictly.


The Maintenance Manager is to make sure all policies and procedures described in this process are adhered to by his staff. The maintenance Team Leader will be directly responsible to ensure the proper compliance of this procedure.


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3.6.6 Procedure

Aircraft fueling flow chart


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No. Step Detail CMS Activity performers

1

Receive Total Fuel Quantity from Flight Ops.

• Note figure in the Turnover/White Board, next to A/C registration.

• Note if Fuel is to be De-Fueled or Re-fueled.

No Team Leader

2 • Inform the Team about Total Fuel and A/C he’s assigned to.

• Any other Information given by Flight Operations. No Team Leader

3

After receiving the Figure and Information about Fueling Requirements.

• Make sure no weather Alerts are Active.

• Make sure all safety precautions are Followed.

• Always follow Aircraft Maintenance Manual procedures

No Technician/

Licensed Technician

4

Before carrying out the Re-Fuel/De-Fuel Process, confirm all safety Procedures have been met. Follow AMM , Remember to monitor for:

• Bonding of Aircraft/Fuel Truck.

• Passenger on Aircraft procedures. (Inform Flight Crew before initiating Re-fuel/De-Fuel).

• Water Contamination test.

• Parking and Condition of Truck and its Equipment (No leaks from Hose).

No Technician/

Licensed Technician

5 Finish Fueling Process. After Signing the Receipt, Hand a copy to the Flight crew, and place the other in the PCC box.



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3.7 SHIFT TURNOVER

3.7.1 Purpose

To ensure proper procedures followed when shift hand over is being performed by the Line or Base maintenance staff at NASJET facilities.

3.7.2 Scope

All stations and types of shift or work turn-over.

3.7.3 References

None

3.7.4 Policy

This process is to be completed every time a hand over is to be done, whether for a shift or a non-completed work. The handover should be strictly followed as it has a direct impact on the operation. All information mentioned below but not limited to should be included in the handover.


The Maintenance Manager is to make sure all policies and procedures described in this process are adhered to by his staff. The maintenance Team Leader s are solely responsible to follow this procedure.


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3.7.6 Procedure

Shift turn over flow chart:

Figure 7: Shift Turnover


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1

• Try to Input data into the turn-over as you go or use the Last hour in the shift for the turn-over process.

No Team Leader

or his Designee

2

Record data in the Turn-over as you go ;

• Any Unfinished/Interrupted Maintenance Task during shift and reason for its Non-Compliance

• Maintenance Tasks Accomplished during the Shift.

• Inspection work undergoing during the Shift Change.

• Interruptions due to parts Delay/Test Equipment/Tools

• Status of the Maintenance Task not Completed with relevant Documents & Details

• Any significant findings, open troubleshooting/rectification include/refer to NRC/Tech Log numbers.

• Any change to the aircraft configuration or its system like jacking/de-jacking, open fuel cells, installation of locks/tools, removal of system related items, etc.

• Any Accidents or Damage reported.

• Any Instructions/Required Actions to be taken up by the Next Shift.

Yes Team Leader

or his Designee

3 • Sign Turn-over when completed

• Supply Next shift Maintenance Team Leader with the Turn-over. No

Team Leader or his Designee


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3.8 LDG SAFETY LOCKS/ PINS AND ENGINE/ PITOT COVERS

3.8.1 Purpose

To ensure proper procedures followed when determining if aircraft Landing gear safety locks pins/Engine and Pitot covers are to be installed on the aircraft, whether in severe weather conditions or normal daily operations.

3.8.2 Scope

All stations and all types of aircrafts handled by NASJET

3.8.3 Reference

None

3.8.4 Policy

This process is to be completed every time when determining if covers and pins are to be installed or not, and to ensure the proper safety handling of aircraft(s) and their parts. Any item as highlighted in the steps below should be entered in the aircraft tech log. No deviation from the procedure is permitted.


The Maintenance Manager is to make sure all policies and procedures described in this process are adhered to by his staff. The Maintenance Team Leader s are directly responsible to ensure the maintenance staff members in their shift are obeying this procedure.


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3.8.6 Procedure

LDG safety locks/ pins and engine/ Pitot covers flow chart

Figure 8 : LDG Safety locks/ Pins and Engine/ Pitot Covers


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1 Receive Aircraft after Flight or Shift change. No Maintenance Team

*1 Check If Aircraft requires Towing and or is going to be on the Ground for more than 3 hours. No Technician /Licensed

Technician

2

• Install Landing Gear Safety Locks/Pins.

• Make sure all Locks/Pins are properly marked (Remove before flight). Make sure the strap is attached to the Tool.

• Always use AMM Procedures.

No Technician/

Licensed Technician

*2 Check if Aircraft is going to be or has been on the Ground for more than 8 Hours and no maintenance work is required. And if there is any special weather condition that requires Aircraft to be Covered.

No Technician /Licensed

Technician

3 In addition to the Safety Locks/Pins, install the Engine/Pitot Covers and make sure all safety procedures are being followed. Always follow AMM procedure.

No Technician/

Licensed Technician

4 When performing Prior Flight Inspections, make sure to remove the installed items and stow on board the aircraft in the Designated area, or the Maintenance Hangar/Stores as applicable.


Technician

5 Carry out an Inspection walk around and make sure all covers/pins removed before flight, and confirm location on the Aircraft.


Team Leader


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3.9 PARTS QUERY AND REQUISITION

3.9.1 Purpose

This process description is intended to serve as generic guidance how to check the part availability and order if required for a maintenance event

and how to manage its incorporation.

3.9.2 Scope

The principles herein would apply to all priorities, unless specified individually.

3.9.3 References

None

3.9.4 Policy

A. The AOG term means an aircraft is already on the ground, ordering AOG will have to coincide with an aircraft out of service and waiting for

the required part.

B. If an AOG is only anticipated and the aircraft defect is under an MEL, the order must be placed as critical and not AOG. Refer to the steps

below for the classification of critical orders.

C. Part ordering is to be only done through CMS, the only exception of creating orders through a Manual PR, is when the CMS is down;

however, once the CMS is operating normally the order must be created.

D. Pick List is only to be created once a part is confirmed available both in CMS and physically in the stores. The Pick List is not a part order or

requisition; it is to reserve the part for that particular aircraft at the desired location and time .


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E. In case of AOG situations the following must be followed:

1. Part requisition can be initiated by MCC using Verbal communication in case of AOG but has to be followed by an E-mail a maximum of

1 hr. after the initiation of the request.

2. The E-Mail will have to include the requisition number/priority and the P/N including the aircraft reg. and type.

3. AOG desk to act immediately and confirm availability or non – availability of parts by an official E-mail.

4. In case of non- availability AOG desk Must instantly initiate process for RFQ and update the MCC.

5. Whenever the part is available but still being shipped the AOG-Desk must inform the MCC the expected Availability time with an official

E-mail. Meaning the time given must be the time expected for the part to be available and serviceable for use on aircraft.

6. In all cases the MCC and the AOG Desk, must work out the solution together on either getting the part as a loan or purchasing the part,

refer to the Loan process if required.


The Maintenance Managers and MCC are to ensure all policies and procedures described in this process are adhered to by his staff. The Team

Leader will be directly responsible to ensure the proper compliance of this procedure.


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3.9.6 Procedure

Parts requisition and query flow chart


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No Step Detail CMS Activity performer

1 Part required for Routine or Non-routine maintenance on an aircraft. Yes Licensed Technician/

Team Leader

2 Carry out the inventory query part in CMS and check part availability following IPC and aircraft affectivity. Yes Licensed Technician/

Team Leader

3 Check if part is available at your location. Yes Licensed Technician/

Team Leader

4 When part is confirmed available, create a pick list in CMS, and make sure to print the report before attempting to collect the part.


Team Leader

5 Go to store and collect part using the Pick list created. In line stations at Riyadh and Jeddah (NASJET Maintenance), Coordinate with stores for part delivery; remember to have the Pick List for easier perusal by stores.


Team Leader


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6

Create a requisition in CMS. Define whether the priority is “AOG” “Critical” or “Normal”. Get the definition confirmed by your Team Leader; make sure to indicate the Work Order number or if required for an open or deferred defect, include Tech Log or NRC number for which the part is required. Once the requisition created, the part order is to be approved by the next authority. Note: if part order is AOG or Critical the CMS will automatically generate an E-mail to the Procurement. If priority is otherwise it is advisable to send the requisition via E-mail from CMS followed by a phone call to procurement in order to make sure that replenishment will be initiated.


7 Is part required for an existing AOG? Yes Licensed Technician/

Team Leader

8

Before approving the MCC will check the following:

• Troubleshooting data which concluded the part required.

• Any parts previously ordered.

• Re-confirm availability of part required/ordered. If part confirmed not available request Material management for part NIS stamp or an official reply stating that the part is not available.

Review with the Duty Team Leader for confirmation. When part required is confirmed MCC will approve the requisition in CMS. As stated above, MCC may initiate the order verbally but an e-mail in addition to the requisition must be sent 1 hour at the latest.



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3.10 MOVEMENT OF AIRCRAFT (LINE)

3.10.1 Purpose

To ensure proper procedures followed when maintenance personnel are required to Tow/Push back or Re-position an aircraft.

3.10.2 Scope

All stations and types of aircrafts handled by NASJET

3.10.3 Reference

GMM P121SU 2.10.1/ GMM P125 2.9.1

3.10.4 Policy

This process is to be completed by qualified and trained maintenance staff. The Aircraft Licensed Technician should be aware of all relevant AMM procedures before attempting this procedure; he must have gained the proper training from the senior maintenance staff on tower and crew/ground communication protocol. The Maintenance Manager is to make sure all staff members have the right training and OJT for this procedure.


The Maintenance Managers are to make sure all policies and procedures described in this process are adhered to by their staff.


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3.10.6 Procedure

Movement of aircraft flow chart


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1 Receive the request for movement. Obtain Information about the final repositioning/towing location of the aircraft.

Contact the team and coordinate. No Team Leader

2

• Pick the qualified/authorized & trained team for towing.

• Contact GSE for the Towing Equipment (If applicable).

• Approach aircraft and make sure it is secured for the towing operation.

• Review Aircraft Technical Logbook to make sure no conditions apply before movement.

• Follow landing gear/safety lock/pins process.

• Ensure the steering is disengaged before starting the towing operation.

• Do the inspection in the cabin/cockpit for any abnormalities and make sure all cabin doors are closed and secured.

• Power up the aircraft as applicable and confirm no abnormal messages indications (e.g. Fuel Balancing etc.…) are active,

and refer to the appropriate process before starting the movement.

• Connect the equipment to the aircraft and make sure the aircraft area is clear of any obstacles and make sure to observe wing tips.

• Request for assistance of wing guides if necessary. Communicate the intended aircraft position among the Team.

No Team Leader / Team

3

Carry out towing operation as per the relevant AMM procedures following all safety precautions.

• Communicate with the control tower for towing clearance using the proper frequency, and aircraft registration as a call sign.

• Take proper positions and follow precautions & checklist as per the AMM.

No Team

4 After Completing the Towing operation, remove all equipment (Tow Tug etc.). Follow all the relevant safety procedures in the AMM. Inform control tower on the completion of the towing process.

No Team


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3.11 MOVEMENT OF AIRCRAFT (BASE)

3.11.1 Purpose

To ensure proper procedures followed when maintenance personnel are required to tow/Push back or re-position an aircraft.

3.11.2 Scope

Hangar stations and all types of aircrafts handled by NASJET

3.11.3 References

GMM P121SU 2.10.1/ GMM P125 2.9.1

3.11.4 Policy

This process is to be completed by qualified and trained maintenance staff. The aircraft technician should be aware of all relevant AMM procedures before attempting this procedure; he must have gained the proper training from the Senior Maintenance Staff on tower and crew/ground communication protocol. The Maintenance Manager is to make sure all staff members have the right training and OJT for this procedure. This procedure is to always be carried out with the Wing men.


The Maintenance Managers are to make sure all policies and procedures described in this process are adhered to by their staff.


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3.11.6 Procedure

Movement of Aircraft in Hangers flow chart


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1 Receive the request for movement. Obtain information about the final repositioning/towing location of the aircraft. Contact the team and coordinate.

No Team Leader

2

• Pick the qualified/authorized & trained team for towing.

• Contact GSE for the towing equipment (If applicable).

• Approach aircraft and make sure it is secured for the towing operation.

• Review aircraft Technical Logbook to make sure no conditions apply before movement. Open

(Panels/Removed engines etc...).

• Follow landing gear/safety lock/pins Process.

• Ensure the steering is disengaged before starting the towing operation.

• Do the inspection in the cabin/cockpit for any abnormalities.

• Power up the aircraft as applicable.

• Connect the equipment to the aircraft and make sure the aircraft area is clear of any obstacles and make sure to observe wing tips and all aircraft zones for clearances.

• This process should always utilize the use of wing and tail guides. Communicate the intended aircraft Position among the Team.

No Team Leader /Team

3

Carry out towing operation as per the relevant AMM procedures following all safety precautions.

Take proper positions and follow precautions & checklist as per the AMM .(Refer Checklist) No Team

4 After completing the towing operation, remove all equipment (Tow Tug, etc).follow all the relevant safety procedures in the AMM.

No Team


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3.12 ENGINE RUN-UP

3.12.1 Purpose

To ensure proper procedures followed when maintenance personnel are required to carry out Engine run ups and high power runs for aircraft(s).

3.12.2 Scope

All stations and all types of aircrafts handled by NASJET

3.12.3 References

GMM P121SU 2.10.2/ GMM P125 2.9.2

3.12.4 Policy

This process is to be completed by qualified and trained maintenance staff. The aircraft technician should be aware of all relevant AMM procedures before attempting this procedure; he must have gained the proper training from approved training facility, the maintenance Manager is to make sure all staff members have the right training and OJT for this procedure. This procedure is to always be carried out using the proper checklists and procedures, the maintenance staff performing this procedure must be aware of all safety procedures and fire hazards and conduct briefings and preparation to such incidents before attempting this procedure.


The Maintenance Managers are to make sure all policies and procedures described in this process are adhered to by their staff, the Quality control department is to make sure all staff permitted to carry out this procedure are holding valid certificates and licenses and conduct spot check whenever an engine run is required to make sure proper safety procedures are followed.


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3.12.6 Procedure

Engine Run-Up flowchart


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No. Step Detail Activity performer

1 Establish need for Engine Run. Maintenance Department.

2

Preparation: o If run is to be carried out in a vicinity of a hangar, make sure the aircraft is at a safe distance from the Hangar, as

specified in the AMM. o Make sure to have the correct checklist for type of engine and Aircraft (confirm applicability). o Team for Run up

o Engine Operator (Left Seat) o Assistant operator (Right seat) o Avionics Technician/Specialist if required. o Inspector in the observer seat if required. o One Technician as a headset man. o One Technician as a fire guard. o Two signal men if required.

o Any tools, Measurement equipment required. o Position of Aircraft has to be:

o Nose into wind as required. o If RPM is to exceed IDLE (refer to run up check list). o If required to TAXI, refer to the Aircraft Taxi Procedures ( by crew only ).

o Conduct a 360 walk around as per the applicable aircraft checklist and make sure that: o No FOD hazards exist. o No tools, unwanted materials or loose objects(i.e. safety wires, rags) o Required number of chocks is in place at the nose and main landing gears. o Ensure fuel quantity is sufficient for the operation and balance if required. o Make sure sufficient fuel is in the tank hosting the hydraulic cooling.

o Make sure fire hazards and all other safety precautions are adhered to before the operation starts. (I.e. fire extinguishers/chocks).

Team Leader / Engine Operator


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o Confirm the removal of anything inside the vicinity of the aircraft. o Prepare all maintenance manual tasks that are required to be done and any checklist for the applicable aircraft. o Record level of fuel before starting the Engine(s).

3

• Before starting the Run , the operator is to: o Brief the right seat assistant of the scope of the run and what action will be taken. o Make sure all members of the team are authorized and qualified to do this operation o Confirm the call outs if an emergency occurs. o Communicate with the tower your intentions and make sure to confirm the clearance information. o Obtain clearance from the headset man to start the run and make sure communication with the ground is

always active. o Ensure parking brake pressure is available and set the brakes to the ON/Park position before starting the run. o Ensure to use the beacon lights before starting.

• Perform the engine Run and shutdown in accordance with the maintenance manual and applicable checklists.

Team

4

After completion of the Run,

• Inform the Airport Control Tower of the termination of the engine run.

• Secure the cockpit and make sure it’s back to the original configuration.

• Do a final walk around and make sure there is no: o Leaks o Damage, after the engine run.

• Secure the aircraft.

• Sign all required documents

• Record the time of the run (Start/finish).

• Record the remaining fuel level and fuel used.

• Record any findings.

• Provide complete and clear turnover to the succeeding crew. (If required).

Team


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3.13 CONCESSION APPLICATION

3.13.1 Purpose

To ensure proper procedures followed when maintenance personnel are applying a concession in the aircraft records after it has been approved by

the local authorities.

3.13.2 Scope

Applies to all aircraft types operated and handled by NASJET.

3.13.3 References

GMM P121SU 2.7.5/ GMM P125 2.7.3

3.13.4 Policy

This process is to be completed whenever a concession has been approved and to be entered in the Aircraft Technical log book. All the required data must be entered and the flight operations must be informed by the MCC with an update of the concession.


The Maintenance Managers are to make sure all policies and procedures described in this process are adhered to by their staff, the Quality control department is to make sure proper documentation handling has been complied with. The maintenance Team Leader is directly responsible of ensuring the proper entering and closing of this procedure in his shift.


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3.13.6 Procedure

Approved Concession Application Flow Chart:


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No. Step Detail CMS Process Owner

1 Receive approved Telex/Form from MCC, Print and hand to the Team.

No Team Leader

2

Record in Appropriate Documentation:

• Place in Technical Log Book of affected aircraft.

• Make an entry in the aircraft Tech log stating the Concession approval and its Reference Number.

• Enter the approval in the ADD sheet showing the new approved date and the approval reference number.

No Team Leader / Licensed

Technician

3 Fill the Concession Request Form with the Details required as stated on the form, and send to MCC. MCC to Forward filled form to QC for Filing.

No Team Leader


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Approved Concession Sample


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3.14 PARTS ROBBERY

3.14.1 Purpose

To highlight the procedure of parts robbery on customer aircraft handled by NASJET. This is to ensure the proper handling of parts if required to be transferred from one aircraft to another under certain conditions mentioned below.

3.14.2 Scope

This procedure applies to all aircraft types and spare components, the maintenance personnel are to refer to the specific aircraft manual for detailed and technical guidelines and procedures.

3.14.3 References

GMM 1P121SU 2.15.4/ GMM P125 2.14.4

3.14.4 Policy

A. The robbery of parts should only be done as a last option. Only authorized personnel are to carry out this procedure. The parts robbery is only to be done after the approval of the concerned customer, all communication with the customer will be done by the MCC/Technical Support Duty Specialist.

B. The requisition of the required parts should be initiated immediately if not already completed.


A. The MCC and Line/Base maintenance Managers will ensure the full compliance of this procedure.

B. The Maintenance Team Leader will be directly responsible for the accomplishment of this task


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3.14.6 Procedure

Parts Robbery Procedures Flow Chart


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1

Verify that the need for parts Cannibalization exists, Confirm the non-availability of the required part with Material management, (System and physical). Do the requisition as AOG/Critical if warranted and the part confirmed not available.(if part not already ordered by maintenance) Refer to the parts requisition and query process to place the order immediately.

Yes Team Leader

2

Check the (TSO) Time Since Overhaul, and make sure the part that will be removed from the donor aircraft or spare component should have enough time before the next inspection. Make sure to review the affectivity of both aircrafts and confirm that parts are applicable to be swapped using the AMM, refer to engineering if required. Collect the following before requesting any approval from the Customer.

• Donor aircraft details

• Recipient aircraft details

• Expected arrival time of required part (if possible).

• Defect/Damage report.

• MEL involvement.

• Location of part on both aircrafts.

• Proof of part non-availability and requisition for the new one. Confirm with the MCC supervisor/Manager before attempting to acquire the approval. Once approved by the MCC supervisor, call the customer representative and brief him about the situation and request approval. Once approved fill the “Parts Transfer Justification Form” and send it for official approval. Create a W.O and send to maintenance for perusal.

No Team Leader

3

Provide the maintenance with approval on the Cannibalization and make sure to confirm the donor aircraft or spare component details, and any other conditions mentioned by the customer representative. Stress to maintenance the importance of entering all required data in the Technical Logbook and robbery form and confirm the proper use of aircraft documents. Give maintenance the W.O number created and make sure the work is done as per the attached task card.

No Team Leader

4 Maintenance to remove the required serviceable part from the donor aircraft using the relevant aircraft maintenance manuals and issue a new serviceable tag. (Make sure to complete CMS transaction and issue


Team Leader


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a new serviceable Tag).

• Make sure to mark the location of the part with a “Warning” tag and any other related items in the Cockpit or other aircraft locations required. (Refer to AMM).

• Make sure to only remove the required part and that any other parts removed for access to be returned and secured in the original location.

• Bag any loose items (screws/Bolts etc.…) Note: If a part is removed from a spare component (e.g. Engine/APU) that hold a separate Log Book, an entry must be done at that time in the respective Log Book stating the removal and the reason for removal not excluding the Requisition number for the new part ordered.

5

Remove the defected Un-serviceable part from the recipient aircraft using the relevant aircraft maintenance manuals and issue an Un-serviceable tag. Make sure to tag bag the part (Refer to AMM).

• Install a copy of the Robbery form in the Cockpit and part location on the aircraft to clearly mark the missing part.

Make sure to only remove the required part and that any other parts removed for access to be returned and secured in the original location.


Team Leader

6 Fill robbery form stating all the required details from both aircrafts and parts. Make sure to use the robbery form and install a copy in the donor aircraft technical Logbook.


Team Leader

7 Installation of the part on the recipient aircraft Is to be done as per the relevant aircraft manuals and procedures; the second copy of the robbery form filled goes into the PCC box attached to the Technical Logbook/NRC of the recipient aircraft.


Team Leader

8 Make sure to record all removal and installation details for both aircrafts, and any other work performed related to the defect. Make sure to fill the W.O and the attached task cards.


Team Leader

9 Refer to Parts Handling process for Off core part. No Licensed Technician/

Team Leader


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3.15 PROCESSING RELEASE TO SERVICE AFTER MAINTENANCE WORK (CRS/RTS)

3.15.1 Purpose

A Release to service (RTS) is more than just a signature and a stamp under a CRS statement, it is much more. A Releasing Officer must be

sure that all scheduled and unscheduled maintenance has been done in accordance with Approved Data (e.g. AMM, SRM, MEL) and

customer’s rules and regulations (GMM). It is also making sure that the aircraft is safe for flight and no issues will compromise the safety of the

flight.

3.15.2 Scope

All aircraft handled by NASJET.

3.15.3 Reference

GMM P121SU 2.16.10/ GMM P125 2.15.9

3.15.4 Policy

Based on the above it is herewith stipulated that an aircraft, as soon as it is starts maintenance according to a Work Order, has to be under

uninterrupted supervision by at least one staff holding RTS authorization. It does not imply the RTS delegate to be continuously on the aircraft,

as long as he can make sure to keep his supervision, he may also relocate on a restricted basis. This also applies, if the RTS delegate will not

be the one who finally give the RTS but if a successor will do, the uninterrupted supervision is essential.


The Maintenance Managers are to ensure all policies and procedures described in this process are adhered to by their staff.


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3.15.6 Procedure

A. Review the Work Order Control Sheet, showing all Work Orders and all Sub-work Orders; make yourself acquainted with the basic plan. Also

check which deferred maintenance items the Planner has issued for rectification.

B. There after you also review the Technical Log for any new “incoming” defect that is neither rectified nor deferred yet. Get yourself an overview

of all deferred items in the ADD (acceptable Deferred Defects) sheet, compare all deferred items with those issued by PCC for rectification and

identify whether further activities need to be initiated. Coordinate additional requirements with the Team Leader or Event manager.

C. Through the ongoing Work Order event, make sure you have been informed about newly found defects and their handling, and coordinate with

the Team Leader / Event manager if you anticipate a potential hazard that might jeopardize the RTS later.

D. Monitor whether Technicians are continuously documenting on the Task Card, Work Order Control sheet, and NRC in case of any Non-Routine

maintenance.

E. If your shift of duty is coming to an end and you will not stay for the RTS, prepare status summary and hand over to your Successor the RTS

delegate function. (Line stations ONLY).

F. Review the maintenance records:

1. Get hold of the Work Order Control Sheet, and verify whether every Sub Work Order and associated Task Cards have been complied

with and properly certified on that sheet. You may need to spot check selected Task Cards for correct certification on that card.

2. If you find one or more Task Cards linked to a Sub Work Order not been done, check the postponement was correctly accomplished and

documented. Make sure that the remaining FH/FC or calendar days of the corresponding Sub Work Order or sufficient.

3. Similar would apply to a complete Sub Work Order that could not be performed. Make sure that the due limit is not reached yet.

4. Review also all deferred items that PCC has issued for rectification, and make sure they have been correctly fixed, or whether their

retention on the ADD sheet is still acceptable.


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5. Review all newly documented defects, either as incoming Tech Log Entry, or as NRC being raised during the event. Check any

rectification for plausibility and correct documentation.

6. For defects that could not be rectified, check whether the deferment is justified and properly documented in the Tech Log, and whether

the ADD sheet was properly amended.

7. Make sure the replacement of components and parts is properly documented. The use of expendables must show the Part number and

Batch serial number. The installation of components must document Part number and serial number of the both removed and installed

components. Check whether release documents such as Form 1 (8130) are attached with their serviceable Tags included and the

installation data correctly filled out.

G. Final Assessment and Release

1. It is now up to you to assess whether all deferred items their combination would reach a condition that is not acceptable. Hence, you

deem all deferred defects in affectivity are acceptable you release the aircraft to service.

2. Standard Statement that must be used to Release the Aircraft

3. (Type of inspection) carried out in accordance with (reference) all Satisfactory, aircraft is here by releases in accordance with (GACA-

AMO-013) or (021B-CAY-AMO-2016) or other AMO approvals as applicable.


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3.16 RESPONDING TO QA AUDITS

3.16.1 Purpose

This process description aims to ensure the proper procedure is followed by the Maintenance Department whenever an audit

(Scheduled/Unscheduled) is carried out.

3.16.2 Scope

All types of audits at all stations and maintenance sections of operation in NASJET.

3.16.3 References

GMM P121SU 3.2.1/ GMM P125 3.2.1

3.16.4 Policy

This process is to be followed strictly by the Managers, the reply or the preventive action required must be communicated as soon as possible and

according to the time limit stated in the IQSMS depending on the priority of the findings.


The Director of Maintenance is to ensure all policies and procedures described in this process are adhered to by all Managers.


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3.16.6 Procedure

Responding to QA Audits Flow Chart

QA to send acceptance and

close item in IQSMS

6


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No. Step Detail IQSMS Activity performer

1 Conduct the exit meeting at the location of the audit. Ensure to point any issues with the findings as you are discussing them with the auditor.

Yes Maintenance Manager

2

After receiving the report you make sure to : Review the report:

• Level of Finding

• Audit Activity, Audit Date, Report issue Date, Subject

• Finding Scope

• Person/Functional Department Audited.

• Objective Evidence

• Any Supporting “Audit Papers” (If applicable) Compliance Date & Reply Time Constraint(not to exceed 30 Days)


3 Analyze each finding; make sure to clearly identify the source of the finding and the areas of improvement. No Maintenance Manager

4

Plan and conduct the findings rectification and Route cause analysis as applicable.

Make sure to :

• Conduct interviews/intimation with concerned personnel.

• Analyze documents and records relevant to the findings.

• Inspect and investigate if required.

• Make the rectification as applicable. Or

• Plan the rectification and include in the reply to the IQSMS if not able to rectify immediately.


5

Send the reply on the IQSMS

• Make sure to reply within the specified time.

• Depict the corrective/preventive action taken and include the time frame if required. Once the audit response received back from the applicable Quality Dept. facilitate verification if required, make sure to include the Director of maintenance and keep him in the loop. If during the planning and conducting of the rectifications you find that some are not valid or undoable then raise the issue in the reply of your IQSMS.


6 QA to send acceptance and close audit findings in IQSMS Yes QA


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3.17 MANAGEMENT OF A MAINTENANCE EVENT

3.17.1 Purpose

This process description is intended to serve as generic guidance how to manage and incorporate a maintenance event, whether in house or at an

outsourced facility.

3.17.2 Scope

The principles herein would apply to both in-house and outsourced events, unless specified individually. Maintenance events can be “A” and “C”

checks on commercial aircrafts as well as all other inspections being carried out in the base maintenance facility for corporate jets such as Phase

inspections on Cessna aircraft.

3.17.3 Reference

None

3.17.4 Policy

A. Even though the text reads like focusing on preparing for a C-check only, but the planning principles that are reflected would also apply to A-

checks or any heavy maintenance events on corporate jets.

B. The Maintenance Planning department will be in-charge of planning and scheduling of the maintenance event whether in-house or outsourced.

C. The role of maintenance is to complete the event (in house) and/or manage the event and ensure the proper compliance in both in house and

outsourced maintenance facilities.

D. If assigned, the Team Leader /Engineer will be the team leader and all other staff will report to him.

E. The Team Leader will be responsible for coordinating and updating the status of the event (daily) in addition to his normal duties as a Team

Leader /Engineer.


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F. If assigned as an Team Leader you may require delegating the verification of completion process to several certifying staff, to be able to “Run

the event”. However the final RTS will be His responsibility.

G. As a Maintenance Team Leader you will need to conduct a daily meeting with your team to review the progress and any new tasks that may be

required.


The respective Maintenance Manager is to ensure all policies and procedures described in this process are adhered to by his staff.

3.17.6 Procedure

Incorporation of a maintenance event flowchart

Figure 9: Incorporation of maintenance event


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1

Study the Work package and understand the complexity of it. Make sure to cover all aspects of the work package and the

entire requirement for the event to be doe smoothly and affectively.

Look at the manpower you have and the different ratings of each and study where each can be utilized best.

Team Leader /

Engineer

2

Assign the work packages to your team, follow the sorting of the task cards.

Make sure that parallel work on critical systems will not be assigned to the same person (e.g. one person on more than one

engine/Hydraulic system etc.…)

Set up a meeting to brief you team before starting the event, and continuously conduct meetings whenever required during

the event.

Team Leader /

Engineer

3 Check for RII (Require Inspection Items) indicated on the cards, and bear in mind that certain Non-routines may be RII as

well.

Team Leader /

Engineer.

4

Manage the Work Flow as defined by the workflow schedule. Coordinate changes with the planner as required.

Make sure to monitor the progress and the speed of it. As stated above refer to planning if you see any changes required.

Team Leader /

Engineer

5 Spot check whether your staff correctly signs the Task cards, and make sure the signing is only done by the certified personnel. Ensure the proper handling of all paper work related to the event and make your staff sign as they go.

Make sure that NRC will be deferred in the Work Order Summary Sheet.

Team Leader /

Engineer

6

Coordinate with ENG/PPC/and Material Management for any requirements, however if at an outsourced facility, your single

window of communication into NASJET is the PPC Manager or his delegate for any requirements. At that time the PPC will

collect your request and refer back to you with the action required.

Team Leader /

Engineer

7

On daily basis make sure to update the summary sheet and the project status.

The status to be sent to PPC when incorporating at an outsourced facility.

The status to be sent to MCC when incorporating in-house events.

Team Leader /

Engineer

8 Once all work completed refer to the RTS (Return To Service process). Team Leader /

Engineer


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3.18 REPORTING OF DELAYS

3.18.1 Purpose

To indicate and demonstrate the process of aircraft delay (technical related), monitoring and generating reports to customers and NASJET.

3.18.2 Scope

All customer aircraft and locations of the delays.

3.18.3 Reference

None

3.18.4 Policy

A. The MCC specialist will be liable to collecting and recording this data as it happens. The Maintenance will be responsible to reporting and informing the MCC of any delay related to technical issues.

B. A Monthly Report will be completed at the end of every month by the MCC Coordinator and the data will be collected from the information

gathered every day. A Table in Excel Format must be designed to track and record all delays in an effective manner, and another format to indicate the monthly report. All data must be kept in records and backed up for at least one year.

C. Any delay encountered at an out station, the handling agent or the Station team leader /Manager must contact Duty MCC and the Duty

Specialist to fill that delay report and record the information in the Delay Log.


The Respective Departmental Managers will be accountable for ensuring the strict compliance of this Policy. Team Leader in the particular Shift will be directly responsible for the strict adherence of the policy.


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3.18.6 Procedures

Reporting of Delays Flow Chart


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1 Delay due to technical reasons as specified in the Codes List provided by the customer. A reportable delay is any delay that is above 15 minutes.

No Team Leader

2 The report is to be filled and sent to MCC, the MCC is to be informed as soon as practicable of the delay by phone and followed by the report. All data required as stated in the report to be sent along with the Technical Logbook and any other documents by MCC.

No Team Leader

3 Review the details and the report, and make sure all required data is entered properly and accurately then hand it to the MCC coordinator and enter in the Delay Log.

No Team Leader.


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3.19 OFFICIAL FLIGHT DUTY PROCEDURE

3.19.1 Purpose

To detail the policy and procedure that shall be followed when a NASJET Maintenance Technician/Engineer and F/E accompanies any aircraft for a flight duty. This is to ensure the adherence of all NASJET and its customers Airworthiness Requirements.

3.19.2 Scope

The Official Flight Duty Policy listed below will apply to all personnel employed at NASJET, which as a part of their duty are required to go on official flight duties.

3.19.3 Reference

None

3.19.4 Policy

A. The Official Flight Duty is based on the following aspects:

1. Personnel requirements (Certification)

2. Duty time limitations (Commercial)

3. Duty time limitations (VIP)

4. General policies

B. Personnel requirements (Certification)

1. The Maintenance Engineer must be a qualified A&P holding valid license, whom underwent the appropriate training in accordance with the respective regulatory.

2. The Maintenance Engineer should have the type rating on the aircraft in which he is to accompany and hold an authorization card provided by QA with specification on his limitations.


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C. Duty time limitations (Commercial)

1. This Part is applicable to the Official Flight Duty on Commercial aviation flights.

2. The Maintenance Engineer shall report to the operations Centre (Dispatch) at the respective airport 1 hr. 30 minutes pre-departure time.

3. The payable duty time is found in the Employee Policy Manual.

4. Whenever a duty is carried out, the official duty form is to be filled and handed to the Administrative Assistant. (If a flight was done on the last day of the month, the form is to be handed a maximum of 72 hours after the duty) the purpose of the form is to ensure the proper tracking and control of working hours and rest times.

D. Out of base the duty time can be deviated if it is justified, and coordinated with MCC/Maintenance Manager.

E. Duty Time Limitations (VIP)

1. This Part is applicable to the Official Flight Duties carried on VIP flights.

2. The VIP Maintenance Engineer should report at least 3 hours before the scheduled departure time; he is to report to the Maintenance office at the respective location. In cases where the aircraft is located at a remote area the Maintenance Engineer is to report directly to the aircraft.

3. Whenever a duty is carried out, the official duty form is to be filled and handed to the Administrative Assistant. (If a flight was done on the last day of the month, the form is to be handed a maximum of 72 hours after the duty).

4. The duty rest times are as follows:

a) The total duty time is calculated from the 3 hours before the flight and 2 hours. After arrival to original departure station, the actual arrival time is from the Block ON time in the Technical Log book.

b) After the duty, the Maintenance Technician/Engineer is eligible to a 12 hour rest time as a minimum (station of Origin).

c) For flights ending as layovers, the duty is over 2 hours after the flight and starts 3 hours prior the next departure.

d) Out of base the duty time can be deviated if justified, and coordinated with Duty MCC.

e) VIP Maintenance Engineers are eligible to 2 days OFF every 7 consecutive days (except the F/E).


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A. The Respective Maintenance Managers will be accountable for ensuring the strict compliance of this Policy.

B. The QA to make sure that all requirements are met before issuing an authorization to the Maintenance Engineer to accompany aircrafts.

C. The QA to make sure all certificates/Licenses stay valid.

D. The Multiple Exit Re-Entry visa for non-Saudi employees is the Maintenance manager’s duty to make sure all employees Visas are valid and approved to fly. The administrative assistant will keep all records and monitor the dates however, all F/Es are responsible to inform administrative assistant maximum one month before expiration.

E.

3.19.6 Procedure

A. Pre-Departure Policies:

1. When arriving to the airport the Maintenance Engineer is to check that all his data on the GD (General Declaration) is correct (collect a copy).

2. When arriving at the Maintenance Office the Maintenance Engineer is to inform the Team Leader of his arrival and collect aircraft latest

data. (Defects/MELS/CDL/any restrictions or other required information).

3. He is to prepare his company provided Kit (Laptop/Tool box) and proceeds to his aircraft. He must ensure that the Laptop onboard aircraft including the Laptop used by F/E has been updated with the current versions of all support Technical Publications applicable to the aircraft.

4. As the Maintenance Engineer you are to do a walk around as arriving to the aircraft. After completing the walk around brief the Pilot in Command of your presence and that you will be accompanying the crew on that flight. You are to check the Technical Log book of the aircraft and confirm the validity of the last Daily/Weekly check on the aircraft as well as reviewing all applicable aircraft documents as outlined in the pre-flight checklists.

5. While on the ground in the Station of Origin, the aircraft is under the control and maintenance of the Team Leader assigned to that aircraft, and all relevant operation prior departure is done by that Team as applicable.


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6. The Maintenance Engineer is responsible for how he is presented. The uniform is provided by NASJET to be fully worn at all times. The Maintenance Engineer is to be well presented (Groomed) for the duty. You are now the Ambassador of NASJET and its customers.

7. Sneakers, Tennis Shoes and any other in-appropriate foot wear is prohibited, the correct foot wear is a Black Shoes only.

B. During the flight duty:

1. Since the aircraft is out of base, it is under the responsibility of the Maintenance Engineer, he is liable to make sure the aircraft is kept airworthy for the whole period in which the aircraft is out of base.

2. If any Incident/Defect is encountered while the aircraft is out of base, the Maintenance Engineer is to contact MCC as soon as practical. And coordinate for the next action to be taken.

3. The Maintenance Engineer is to try to make sure that before contacting MCC to gather as much data as possible, (fault

codes/messages/dimensions etc.…) to give the MCC good feedback and a milestone to be able to support the Maintenance Engineer effectively.

4. If the aircraft is staying for a layover out station, the Maintenance Technician/Engineer is to make sure that the aircraft is properly secured and follow routine procedures such as icing conditions and LDG safety pins/Locks and engine covers procedure.

5. If the aircraft is on the ground for more than one day, the Maintenance Engineer is to make sure the aircraft stays in an airworthy condition, i.e. comply with routine maintenance, make sure the aircraft is always secured, and always do a walk around even if the post flight is already done.

6. When completing any task while out of base, the Maintenance Engineer is to fax/e-mail all the aircraft documents required to be sent back to MCC/PCC for updating aircraft records e.g. Aircraft technical log sheets/incident reports etc.…

7. The Maintenance Engineer is not allowed to do any technical correction on the aircraft during flight when aircraft is under PIC

control.

C. Post the flight duty:

1. After the completion of the duty the Maintenance Engineer is to record the Block times from the Technical Log book, and head back to his office, hand the Kit back to the Tool crib as applicable.


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2. Fill the official flight duty form, attach the GD and hand it to the administrative assistant when back in the office.

3. If a flight was part of the special projects, then securing of the aircraft is required to be completed, and a post flight walk around is required and any finding to be recorded.

4. Flight Engineer Report NASJET Form NJ/MX/014 must be filled after the last flight and to be sent to MCC/ copy Duty Maintenance Team Leader.

D. Important Notes:

1. Always adhere to safety procedures and make sure the aircraft is airworthy.

2. Always communicate and coordinate with MCC

3. The Maintenance Engineer is to always ensure the validity of his Visa (Exit re-entry and duty visas) and inform the administrative assistant of any changes in passports/visas (Dates).

4. If the Maintenance Engineer is not to show up to the flight for any reason he will have to inform the Team Leader immediately to arrange for a replacement. (A medical report or any other relevant report will have to be presented).


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3.20 AIRCRAFT JACKING

3.20.1 Purpose

To give general guidance on the aircraft jacking procedures at NASJET

3.20.2 Scope

This procedure applies to all aircraft types, the maintenance personnel are to refer to the specific aircraft manual for detailed and technical guidelines and procedures.

3.20.3 References

Specific aircraft AMM ATA Chapter (7).

3.20.4 Policy

Only authorized personnel are to carry out this procedure. During the aircraft jacking, no other maintenance is to take place unless otherwise required by the W.O or task.


A. The Line/Base Maintenance Manager will ensure the full compliance of this procedure.

B. The Maintenance Team Leader will be directly responsible for the accomplishment of this task.


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3.20.6 Procedure

Aircraft Jacking Flow Chart

After complete the task de-jack the aircraft following AMM procedure and

safety precautions

Star jacking the aircraft following AMM procedure and safety precautions


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1 Aircraft requires jacking for routine or non-routine maintenance. No Team Leader

2

Tow aircraft to appropriate position (refer to Aircraft movement procedure). If aircraft jacking is to be done outside of the Hangar, make sure to check the AMM for maximum wind allowed for jacking on structure point, check wind velocity, and make sure to compare it with CG position and weight factors. Prepare location:

• Make sure it’s clear of any FOD.

• Prepare team for Jacking and assign clearly the tasks/responsibilities to each member.

• Establish a clear and precise communication tool and make clear who is in command.

• Place all required placards and markings around the Jacking zone to clearly mark the area.

• Inspect all Jacks and other equipment that will be used (compressor etc.…) for any leaks, damage or other abnormalities.

• Make sure aircraft jacking points are in a safe condition I.A.W the AMM and report any abnormalities.

• Provide yourself with the AMM procedures for proper aircraft Jacking safety procedures and maintenance.

• Make sure to use the correct jack specified in the AMM.

• No maintenance activity other than the required as part of the jacking process to be carried out on the aircraft.

• Place the jacks in the correct position under the aircraft.

• Make sure to check the fuel level and distribution in the tanks, and conclude whether jacking is possible or whether additional support beside wing jacks is required?

• Check the AMM for any restrictions on fuel load and distributions.

• Follow the defined communication tool.

No

Team Leader / Team

3

Start Jacking operation,

• Make sure to follow the AMM procedure and precautions .

• Keep in mind the level of the aircraft (slope/tilt). Make sure to keep one senior qualified person to monitor the leveling while the aircraft is being jacked.

• Continue the jacking operation under the AMM. Make sure to always have the task card/AMM with



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you while you’re carrying out the operation.

• Make sure to keep instructing the team about the next step and how it will be conducted.

4

After the aircraft becomes fully on jacks, make sure to:

• Check for the manual locking of the jacks.

• Make sure all jacks are stable

• Make sure the aircraft is level.

• Conduct a leak inspection of the jacks.

• Make sure you did not exceed the load limits.


5 Record all work performed and record if the aircraft will stay on jacks for a period of time. Include in shift turn over (refer to turn over and maintenance staff communication process)


6

When you complete the task star de-jacking the aircraft refer to AMM procedures, and follow all safety precautions, make sure to clear the area beneath the aircraft before dropping it. After completion, close item in turn-over/Tech log and all other relevant records. Make sure that any support jacks will be removed BEFORE you lower the main jacks. Make sure that your assigned jack-men do the release of the locknuts as commanded by you. Follow the defined communication tool.



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3.21 SHIFT ACTVITIY PLANNING

3.21.1 Purpose

To indicate and demonstrate the process of planning and preparing the daily work plan.

3.21.2 Scope

This process applies to all shifts at all NASJET Stations.

3.21.3 Policy

A. The Duty Team Leader is the only approved person for this procedure. B. This procedure is to be completed in every shift.




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3.21.5 Procedure

Shift Activity Planning Flow Chart


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1

The shift turn-over process must be referred to at these stages:

• Beginning of the shift for the purpose of reviewing the transferred work to your shift. (Make sure you look 2 shifts back to make sure you don’t miss any important notes).

• During the shift, while you are updating your activities performed, try not to wait until the end to input all information in the turn over.

• At the end of the shift, you input whatever information has been changed or needs updating and review your turn over for the next shift.

Make sure to include all data like (Routine and Non-routine Maintenance, Overtime etc. Make sure to fill all required fields in the turnover. Make sure to review the previous Shift Activity plan and look for any carried forward items.

No Team Leader

2 Review the next 24 Hour Flight Schedule provided by the operations. Make sure to point out any possible issues in the schedule, e.g. Long range flight requirements/ Short Ground time etc.…

No Team Leader

3

Review the Maintenance planned monthly roster and compare with the actual. If you have any No Show Technicians, make sure to call them first and confirm their absence. Make sure to review the ratings and specialties of the Technicians you have and need for your daily activities. Inform the Maintenance Manager of any absences that might potentially cause difficulties to the maintenance activities in your shift. Review the work load and all Work orders/Task Cards that must be completed in your shift. Check the aircraft availability and coordinate with the MCC/PCC if the aircraft schedule changed and you will not be able to perform the work in your shift for any reason. If any work order cannot be completed for any reason, fill the Postponement of Work Order justification form and follow the related process.

No Team Leader


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4

Review all aircraft Log books in the maintenance office and confirm the aircrafts on the ground status (open items/deferred items/last maintenance performed). For any aircraft on the ground and will stay throughout your shift. Confirm they are secured properly and as per the AMM procedures. (E.g. Cargo doors closed/ Landing Gear pins installed. Etc.…)

No Team Leader

5

Design your day plan as follows:

• Distribute the work load on the manpower.

• Hand the names to one of the Technicians and have him copy it onto the white board. (Distribution of manpower only to be done by the Supervisor).

• Make sure to include any notes of extra tasks required next to the aircraft.

• Make a list of all tasks you have to do in your shift in the Daily work Load list. And update as possible.

• Make a Plan “B” if possible.

• Brief all your maintenance staff and if you cannot gather them together you make sure to brief the missing Technicians. (The briefing must include what is expected from each Technician. And the cooperation between Technicians and how it will be done. Try to encourage your staff and make sure they know you are supporting them.)

• Make sure to brief the Technicians on updating you of any changes in the Tasks on the aircrafts.

• Distribute the activity plan to all Technicians.

No Team Leader

6

Review your E-mails for any extra work required in your shift. Or to prepare any work for the next shifts. Also look for any MEL status updates that might require “M” action when the aircraft arrives to your station. The E-mail checking process is an endless process; you must check your E-mail whenever you are at your desk.

No Team Leader

7 Whenever required, update your activity plan, and as you go through the day and as you receive the update from the Technicians, include the Actual work completed in the proper fields as you go through. Make sure to send your activity plan to the Administrative Assistant and the next Shift Supervisor.

No Team Leader


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3.22 PROVIDING TECHNICAL ASSISTANCE TO NAS DEPARTMENTS ON REQUEST

3.22.1 Purpose

To indicate and demonstrate the process of supporting NASJET’s other departments on customer’s aircrafts.

3.22.2 Scope

This process applies to all aircrafts handled by NASJET, however some may defer from each other and that will be specified.

3.22.3 Policy

A. This process is completed on request. However in cases where the Customer a government, some more approval and procedures apply with

the customer representative.

B. A written request (either e-mail or letter) must be sent to maintenance prior the activity. This request must be sent by the requestor himself to the concerned department.

C. If the requestor was the customer or a customer department no more approvals required. The same applies to departments in NASJET.




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3.22.5 Procedure

A. Whenever maintenance assistance is required, the maintenance will stay on the aircraft on need basis. I.e. if flight attendants are to conduct training the maintenance will stay on the aircraft to ensure no mishandling of the aircraft and its equipment is being done.

B. If an aircraft is going for a military exercise, the maintenance personnel must accompany the aircraft and be on the aircraft at all times, the maintenance personnel must check the aircraft prior/during and post completion of the military exercise and report any damage or other abnormalities that occurred as a result of the exercise.

C. Whenever QA need any support, the maintenance must be informed of all components/panels/Engines and any other equipment that required opening or removing for the purpose of audit. The maintenance will carry out the task before QA arrival and they will need to accompany the QA throughout the audit.

D. Any required equipment or items must be included in the request by the requestor.

E. Any ingress (e.g. engines open/opening any access, disconnecting cables etc.…) must be recorded in the Technical Log.


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3.23 AIRCRAFT TIE DOWN PROCEDURES

3.23.1 Purpose

The Purpose of this procedure is to ensure the safe handling of aircraft(s) is followed by the Line stations at NASJET where whether conditions or

normal operations require the aircraft to be secured or tied down.

3.23.2 Scope

This process shall be complied with when any aircraft maintained by NASJET, is at any, time parked on the ramp.

3.23.3 References

Specific Aircraft AMM Chapter (10)

3.23.4 Policy

A. Whenever there is a weather warning, the MCC must initiate an E-mail to all concerned informing them about the conditions and the action to take.

B. In normal operations this process is to be completed with regards to normal securing and parking of aircraft.

C. The Maintenance Manager may opt to include further more precautions in his jurisdiction if he deems required.




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3.23.6 Procedure

A. The main wheels shall be chocked fore and aft. If high winds are expected, chock all wheels.

B. The parking brakes shall be set to “ON” and flaps set to zero degrees.

C. The flight controls in neutral (and locked, if applicable).

D. If unfavorable weather conditions are anticipated with winds or gusts over 35 knots, the aircraft shall be tied down, giving due consideration to the direction of the prevailing winds or the expected direction from which the wind will come.

E. Special attention shall be given to loose equipment and the possibility of flying debris that might inflict possible damage to the aircraft.

F. When a tie-down site has been selected, park the aircraft as previously outlined.

G. In tying down the aircraft, three (3) ropes shall be run out from each landing gear. Additional ropes may be attached as required.

H. When securing the tie-down ropes to the stakes or rings in the ramp, or to dead man type anchors, possible shrinkage of the ropes from rain shall be considered and allowed for when tightening the ropes.

I. Run all ropes vertically if possible, providing sufficient slack in the ropes to prevent undue stress or strain caused by shrinkage of the ropes due to moisture absorption of rain.

J. Check the manufacturer's Maintenance Manual for further details on tie down procedures.

K. Whenever the airplane has been exposed to excessive gust velocities, a careful control system check shall be made by observing the control system response while moving the cockpit controls through full travel.

L. The control surfaces, including the tabs, shall be observed for normal response to the controls and care shall be exercised to note whether the surfaces return to neutral when the controls are returned to neutral.

M. If the control systems and the control surfaces do not respond precisely and smoothly during the above check, a thorough inspection of the controls system involved shall be undertaken after removal of the inspection covers.

N. Make sure that the Pitot covers and Engine inlet covers are already installed and secured.


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3.24 WORKING IN CONFINED SPACES

3.24.1 Purpose

To describe the Policy & Procedures for ensuring the safety of the aircraft maintenance personnel working in confined spaces such as aircraft fuel tanks, APU compartments and other enclosed areas.

3.24.2 Scope

The policy for working in confined spaces will apply to the entire aircraft maintenance task performed in a confined area.

3.24.3 References

Specific Aircraft AMM Maintenance and Practices

3.24.4 Policy

A. Aircraft Maintenance Personnel who are trained and physically fit shall only perform work inside the confined areas.

B. Follow all the relevant AMM Procedures & Safety precautions while working in a confined area as stated above.

C. At least 1 person outside the confined area should remain in constant contact with the maintenance personnel working inside the confined area.

D. He will ensure the safety of the technician working inside the confined area while performing the task & will initiate rescue procedures as per the

safety manual (If applicable) if the technician complains (or he observes) of symptoms such as nausea, Unconsciousness etc.

E. No Person is required to safety watch the personnel working in confined spaces if he is able to maintain Eye to Eye contact or Verbal

communication with another technician working adjacent to him in a non-confined space.


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The Maintenance Manager will be accountable for ensuring the strict compliance of this Confined Space Policy. Team Leader in the particular shift will be directly responsible for providing the instructions and relevant facilities to ensure the safety of the technicians and adherence of this policy.

3.24.6 General Precautions to be followed (Follow Relevant AMM Safety Procedures):

1. Place barriers/Placards to identify open fuel tank areas.

2. Any power supply to the airplane should be disconnected.(Battery or external power)

3. Wear appropriate clothing as per the AMM instructions. (Cotton shirts, rubber gloves, cotton overhaul, eye protection, safety shoes etc.)

4. No FOD (Watches, jewelry, rings etc.)

5. Explosion proof extension flood lights to be used.

6. Static safe & fluid resistive tool containers to be used.

7. No sharp tools to be put inside the fuel tanks.

8. A tool count match to be done before and after the aircraft maintenance task by the aircraft technician.


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3.25 HANGER DOOR OPERATION

3.25.1 Purpose

To detail the Policy and Procedure that shall be followed when operating the Hangar doors at NASJET controlled hangars. This is to ensure the Safety of Personnel engaged in this process and to any of the aircraft or equipment stationed in the hangar.

3.25.2 Scope

The hangar door operation policy listed below will apply to all personnel (Including Sub-contractors, if any) at NASJET controlled hangars, which as a part of their duty required operating the Hangar doors.

3.25.3 References

NONE

3.25.4 Policy

A. The operation of the hangar doors shall only be carried out by designated NASJET personnel who underwent specific task training for the concerned process.

B. All the hangar door movements shall be authorized and operated by personnel as assigned by the maintenance supervisor(s) on respective shifts. This pertains to supervisors of all trades that require the doors to be moved.

C. Competent NASJET personnel (holding inspection approvals & licenses) can be approved by Director of Maintenance taking his long experience into account to impart training for hangar door operation to other NASJET personnel.

D. The above training record & trained personnel details should be recorded & preserved for future reference in a suitable document.


A. The respective hangar facility supervisors/maintenance managers will be accountable for ensuring the strict compliance of this hangar door operation policy

B. Supervisor in-charge in the particular shift will be directly responsible for the compliance of the hangar door policy and will delegate and authorize the personnel suitable for operating the hangar doors.


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3.25.6 Procedure

A. Trained personnel will ensure that all the safety aspects, precautions and procedures as applicable are adhered to.

B. Prior to the start of any door opening or closing operations, he will:

1. Physically conduct a safety walk around check throughout the entire area of the doors that are to be moved. 2. Ensure that the door operation area is clear of personnel & any kind of obstruction (ground equipment etc.) 3. Ensure no objects are stuck in the door tracks, which might damage the door wheels. 4. Ensure that the door has sufficient clearance to prevent contact with the aircraft, work stands, and equipment that are in close proximity to

the door. 5. Ensure that the door operation area is clear of any objects that may affect the door operation such as (tools, electrical cables, grounding

wires, equipment, etc.) that may be laying on the exposed floor tracks. 6. Ensure that pedestrian accesses (wicket doors) are secured. 7. Door components such as rail debris guards and other door attachments are secured.

C. General procedure for hangar door operation

Note: The relevant hangar door training manual or manufacturer manual should be referred

1. Turn the power on using the key on isolation panel, located on the wall, near the front of the hangar. 2. the red button protruding denotes that the door power supply is activated 3. Press the button at the end of the door in which direction the door is required to move and commence operation. 4. Keep the button pressed for the duration of movement. Keep your body out of the door way operation. 5. when door is moved to desired position, release the switch and de-activate the door power supply by pushing the red button, on the wall

mounted isolation panel 6. Move the aircraft or vehicle into or out of the hangar. 7. Close the doors repeating the above procedure.

D. Important notes:

1. Safety limit switches will stop door movement at pre- determined positions. 2. If any difficulty is encountered or any abnormal voices are heard, immediately stop the door operation and contact the shift supervisor. 3. Always observe for any abnormalities in the doors, (damage/lag in movement etc.) and report it to the maintenance supervisor for further

action.


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3.26 FOREIGN OBJECT DAMAGE PREVENTION

3.26.1 Purpose

To create awareness among NASJET employees regarding the Potential FOD hazards & their sources and set up the FOD prevention program

3.26.2 Scope

The FOD policy listed below will apply to all aircraft maintenance & inspection personnel and obliges them to minimize any FOD Hazard, regardless of its origin.

3.26.3 References

None

3.26.4 Policy

FOD prevention program will be based on 5 fundamental points:

A. Avoidance of debris

B. Safety inspections and surveys

C. The removal of debris

D. FOD check while grounding of aircraft

E. FOD check during engine run


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A. The Director of Maintenance will be accountable for ensuring the strict compliance of this FOD prevention program.

B. Aircraft Maintenance Manager will ensure the compliance of this FOD prevention policy at their respective maintenance bases by their aircraft

maintenance personnel at all times.

C. The Director of Maintenance or Designee will verify that the FOD prevention program is followed in all respects.

D. Hangar Team Leader will ensure that their personnel are informed and regularly reminded of FOD prevention policies and procedures

E. Maintenance Team are directly responsible for their teams’ FOD awareness and the adherence of all aircraft maintenance personnel to the

above referenced policies and procedure

F. Team Leader roster for FOD walks to be strictly adhered to.

G. FOD walk schedule to be set up by the manager hangar operations on monthly basis.

H. This schedule will indicate the FOD walk day/time and the assigned supervisor’s name and will be displayed on all the bulletin boards as well as

the production control areas.


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3.26.6 Procedure

A. Avoidance of debris:

1. Pre-planning:

a) FOD prevention should be incorporated in the planning stage of any maintenance task.

b) A vehicle/equipment roadway should be established to confine debris falling into a small and identified area, and easy to spot and

clean/collect.

c) Establishment of a pedestrian lane in the hangar area.

d) Non relevant personnel should not be allowed to walk across the hangar or between parked aircraft.

e) Provision of individual lockers to aircraft maintenance personnel to deposit their belongings and allowed to only carry items essential in

the performance of work to the hangar or ramp areas.

2. Safety inspections and surveys

a) There should be regular periodic inspections/surveys from maintenance personnel to spot problems and causes of potential FOD.

b) The Director of Maintenance or his Designee will verify that the FOD prevention program is currently adhered to in the work area.

c) Hangar Team Leader to ensure that their personnel are informed and regularly reminded of FOD prevention policies and procedures.

d) The facility supervisors must sign the daily walk around control sheet and should be fully accountable for the task accomplishment.

(Refer to GSS hangar daily walk around process).

e) Maintenance FOD walks must be strictly adhered to.

f) FOD walk schedule to be set up by the base maintenance manager on a monthly basis and indicate the FOD walk day/time and the

assigned Engineer’s name, and will be displayed in the production areas or handed over to Team Leader s personally.


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3. The removal of debris

a) “Clean as you arrive” to start work –

b) Clean your workplace before starting your aircraft maintenance task.

c) Ensure work areas are clean and free of debris.

d) Ensure stands and equipment, are clean and tidy at all times.

e) Inspect and clear stands/dockings from the hangars, before removing them.

f) Carry out a ramp walk around & visual inspection every time you begin your maintenance task.

g) Maintain a proper control on your tool usage and match their count before and after the maintenance task.

4. “Clean as you go”

a) Always clean as you are doing the task don’t pile things up.

b) Keep the work area as clean as possible.

c) clean the immediate area after work is completed

d) clean your work area at the end of each shift

e) if you drop something or hear something drop, pick it up

Note: The work is not completed while the area is still full of used items and litter.


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B. Sweeping (mechanical/manual) & disposing FOD

1. Regular mechanical sweeping of aprons, hangar area as appropriate, should be carried out.

2. Prefer non-metallic items for the sweeping material so as not to generate metallic FOD.

3. Cleaning of the hangar and aircraft shelter should be done on regular basis.

4. Adequate and sufficient numbers of FOD receptacles should be available in work area and they must be regularly emptied and waste

materials or items should be properly be disposed of.

5. Any FOD collected in the aircraft operational area, shall be properly identified and documented in order to trace its origin.

6. Department or contractor tasked to clean the ramp/hangar and other aircraft operational areas should clean debris and submit them for

analysis to the concerned department.

C. FOD check while grounding of aircraft

1. There should be no congestion of service or work equipment in the immediate area of the aircraft.

2. Safeguard open aisle hatches or other open aircraft components with barricades or warning signs when such openings create fall hazards.

3. Aircraft openings, ports, lines, hoses, ducts and electrical connectors should be properly capped or plugged to prevent foreign objects

entering.

4. All aircraft removed parts/hardware to be labeled and stored on their appropriate racks.

5. When an aircraft is left unattended, all windows, doors, and emergency exits shall be closed to limit the amount of air that is available to support combustion.

D. FOD check during engine run

1. Aircraft area behind and forward of the engines should be inspected prior to the engine start.

2. The inlets (inlet lips) and exhaust areas of the engines must be inspected for any possible FOD.

3. Confirm no lose items or equipment are lying around the aircraft are or engines prior to engine run.


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INTERNAL PROCEDURE MANUAL Maintenance Section

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3.27 FLIGHT ENGINEER COMMUNICATION PROTOCOL

3.27.1 Purpose

The Purpose of this procedure is to enhance the communication between Flight Engineers (F/E) and MCC regarding status of aircraft.

3.27.2 Scope

This procedure applies to all Flight Engineers handling VIP aircraft operated and maintained by NASJET.

3.27.3 Reference

None

3.27.4 Policy

This process is to be carried out by all Appointed Flight Engineers and monitored by Maintenance Manager.


The Maintenance Manager is to ensure all policies and procedures described in this process are adhered to by all concerned Flight Engineers. The Maintenance Manager will be directly responsible to ensure the proper compliance of this procedure.


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3.27.6 Procedure

No: Step Detail Activity performer

1 Flight Engineer is responsible for the maintenance of aircraft and its status. He must ensure aircraft is secured and stays in an

airworthy condition whether aircraft is In-Kingdom or Out-of-Kingdom. Appointed F/E

2 If any incident/defect is encountered, he must contact only MCC immediately as soon as possible by any means and as practical for

any required assistance. The Director of Maintenance shall also be informed regarding the incident/ defect. Appointed F/E

3 He must gather and be ready to provide MCC as much data/information as possible regarding the incident/ defect and coordinate for

the next course of action to be taken. Appointed F/E

4 He must always be in contact with MCC until the incident/ defect is resolve and aircraft is back or Release to Service. Appointed F/E

5 Flight Engineer must advice MCC before visiting the aircraft inside or outside the country. Appointed F/E


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Rev. No. : 01



3.28 CONTROL/ PROCESS OF MATERIALS/ PARTS ONBOARD VIP AIRCARFT

3.28.1 Purpose

The Purpose of this procedure is to establish the control and process of Materials/ Parts (spares) onboard VIP aircraft.

3.28.2 Scope

This procedure applies to materials/ parts (spares) onboard VIP aircraft operated and maintained by NASJET.

3.28.3 Reference

QCM 3.3

3.28.4 Policy

This process is to be carried out by the Flight Engineers (F/E) and to be monitored by the Maintenance Manager.


The Maintenance Manager is to ensure all policies and procedures described in this process are adhered to by all Flight Engineers. The Maintenance Manager will be directly responsible to ensure the proper compliance of this procedure.


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3.28.6 Procedure

No: Step Detail Activity performer

1 Aircraft Flight Engineer (F/E) is to fill out the Onboard Project Material inventory Sheet (NASJET Form NJ/MM/009 Rev. 00 - 12 Jul 2020) with all material/parts onboard the aircraft.

Appointed F/E

2 Updated inventory sheet is to be shared with MCC continuously. Appointed F/E

3 Flight Engineer should ensure that all parts/ Material receiving inspection has been completed. Appointed F/E

4 Flight Engineer to ensure that all parts/ material onboard the aircraft have proper documentations. Appointed F/E

5 Every Sunday, the inventory sheet needs to be updated and shared with MCC even if there is no change. Appointed F/E

6 Flight Engineer should ensure that all materials/ Parts onboard the aircraft are stored properly. Appointed F/E

7 Flight Engineer should ensure that all used parts are returned to store at the first available opportunity. Appointed F/E

8 Flight Engineer must ensure that all serialized parts are registered in CMS by coordinating with Material Management. Appointed F/E

9 Updated inventory sheet must be kept in materials/ parts location onboard the aircraft. Appointed F/E

10 Utilization of materials/ parts on aircraft must follows NasJet Cayman MOE/ Bermuda MOE/ GACA GMM Part 121SU/125 based on aircraft registry and operation type.

Appointed F/E


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Chapter : 04

Rev. No. : 01



CHAPTER 4

HEAVY MAINTENANCE


Chapter : 04

Rev. No. : 01



4.1 Maintenance Technical Representative:

4.1.1 Purpose

To ensure proper procedures followed when Maintenance Engineer undergoing Heavy Maintenance Inspection at MRO.

4.1.2 Scope

All types of aircraft handled by NASJET.

4.1.3 Reference

None

4.1.4 Policy

This process is to be completed every time the aircraft is under inspection at MRO.


The Maintenance Manager will be directly responsible to ensure the proper compliance of this procedure.


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Rev. No. : 01



4.1.6 Procedure

No: Step Detail Activity

performer 1 Act as a liaison between the Business Partners and NASJET company. MX Rep

2 Ensuring that all aircraft maintenance, inspection, modification, and delivery is completed to the highest quality MX Rep

3 Continuous surveillance of work in progress and managing the assigned projects to insure on time delivery MX Rep

4 Ensuring that all documentations provided to the NASJET records department regarding the aircraft Maintenance/ Delivery is complete and free of omissions and obvious errors

MX Rep

5 Approving all maintenance and inspection tasks prior to start of work MX Rep

7 Performing spot inspections of work in progress MX Rep

8 Documenting all discrepancies found and keeping the DOM informed as applicable MX Rep

9 Stopping work and notifying the DOM as required when a critical finding has been discovered MX Rep

10 Attending and/or calling all Provider meetings relating to the aircraft work and inspection process MX Rep

11 Maintaining a progress log that accurately presents the status of the aircraft, the remaining work and the inspection requirements

MX Rep

12 Overseeing Pre-flight inspections and accompanying test flight crews on functional check flights MX Rep

13 Ensuring proper release of aircraft to and from service including work package review MX Rep

14 Assigned to a delivery inspection and performs acceptance check for Company acquired aircraft MX Rep

15 Use PPE devices and observe health protocols as required MX Rep

16 Achieve performance measures and adhere to established standards in conjunction with NAS Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

MX Rep

17 Within the framework of the functional responsibilities & authority, ensure you aware of the scope, conditions/limitations/privileges as per the Service Level Agreement with the MRO providers

MX Rep

18 To be with MRO maintenance during Aircraft incoming inspection MX Rep


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19

Review the scheduled maintenance plan and highlight mandatory work, repetitive and hard to find defects, Aircraft health monitoring fault reports, etc., for the coming 24 hours with the contracted MRO, and plan/prepare the specific actions to monitor in the field during the time of duty. In case of additional work and/or excessive defects/repairs, you ensure that the required expertise such as engineering, NDT, etc.,, is initiated and available

MX Rep

20 Build a professional relationship with the aircraft service providers and constructive communication process to avoid misunderstandings

MX Rep

21 From time to time being the Technical Representative and during heavy Maintenance of aircraft at the MRO facility, you need to control, monitor and supervise the maintenance activities on aircraft

MX Rep

22 Manage and control the aircraft daily maintenance activity progress and other special maintenance events (e.g. engine/landing gear changes,…) to ensure an on time performance target and maintain a safe and reliable maintenance operation

MX Rep

23 On daily bases, you communicate and report aircraft status and all relevant information to planning department MX Rep

24 Ensure relevant support from Engineering with developing repairs/trouble shooting instructions for out of the OEM manual limitations

MX Rep

25 Within your authority up to not more than $ 5000, you need to accept and/or approve the executed works and man hours and ensures the appropriate CRS is given for a timely redelivery of the aircraft

MX Rep

26 Ensure appropriate communication with all relevant stakeholders in case of aircraft technical defects that might or will have an impact on the time departure or aircraft condition

MX Rep

27 Monitor the status of repetitive maintenance and deferred defects, and liaise with the MRO and Maintenance Planner to ensure timely and accurate rectification is performed. To maintain an overview status for repetitive Aircraft Health Management messages and other repetitive defect items with the progress status of the troubleshooting

MX Rep

28 Manage and ensure appropriate follow-up with the contracted logistics group, or the materials provider on the status of the ordered parts, (special) tooling & equipment and/or kits, and verify that the delivered parts to be installed have acceptable traceability and certificates

MX Rep

29 Provide assistance on a timely and professional manner in case of AOG situations MX Rep

30 Greet and meet the aircraft flight crew on aircraft departure to operational home base MX Rep


Chapter : 05

Rev. No. : 01





Chapter : 05

Rev. No. : 01



CHAPTER 5

MANAGED AIRCRAFT JOB TICKET


Chapter : 05

Rev. No. : 01



5.1 Managed Aircraft job ticket creation Process

5.1.1 Purpose

To ensure proper procedures followed when providing maintenance services to managed aircraft and or third party.

5.1.2 Scope

To be applied on aircraft managed by NASJET or additional services to other operator.

5.1.3 Reference

None

5.1.4 Policy

This process is to be carried out by the Director of maintenance and monitored by head of special project


The Maintenance Manager and head of special project will be directly responsible to ensure the proper compliance of this procedure.


Chapter : 05

Rev. No. : 01



5.1.6 Procedure

This process to be followed by all including Maintenance, Material, Technical Services, Planning, Quality, administrators and Finance.

No: Step Detail

1 Job ticket form to be used whenever handling AMS aircraft to capture the cost

2 Job ticket form to be sent to administrative officer after completion (MCC coordinator back up for maintenance administrator when in leave)

3 Maintenance manager or his deputy, unit to capture cost/ MHs from his team and update attached form on weekly basis

4 Maintenance manager or his deputy , unit to capture cost/ MHs from his team and send summary form include all cost/ MHs of his section on Monthly basis.

5 Administrative officer to review each form for completed data and fill-out MHs cost and total cost then send the sheet to head of special project before the end of each week

6 Head of special project to coordinate with Finance to generate required invoice per tail registration to each client

7 Administrative officer to generate monthly report indicating the amount of all raised Job Tickets

8 Head of special project to follow up on payment and ensure amount is credited to M&E account