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Maintaining &
TroubleshootingWindows
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Maintaining Windows
Patches, Updates, and Service Packs Automatic Update
You have four choices: Automatic (recommended)
Download updates for me Notify me
Turn off Automatic Updates
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Managing User Accounts andGroups
Using the Users and Passwords Applet inWindows 2000
Creating a New User in Windows 2000
Managing Users in Windows XP Change the way users log on and off
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Passwords
Resetting Forgotten Passwords inWindows XP
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Maintaining Windows(Hard Drive)
Error-Checking and Disk Defragmentation Temporary File Management with Disk
Cleanup
Registry Maintenance Security:
Spyware/Anti-Virus/Firewall
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Optimizing Windows
Installing and Removing Software Adding or Removing Windows Components
Installing/Optimizing a Device
Device Manager Adding a New Device
Driver Updates
Driver Signing
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Optimizing Windows
Performance Options Used to configure CPU, RAM, and virtual memory (page
file) settings
Performance Console
Objects and Counters System Monitor
Performance Logs and Alerts
Resource Tracking
Task Manager
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Preparing for Problems
Table 15-1 shows which OS gets which tool
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Preparing for Problems
System Restore Backup or Restore Wizard (NTBackup)
Windows 2000 Emergency Repair Disk (ERD)
ERD itself is not a bootable disk. To use the ERD,you must first boot the system using the Windows
installation CD-ROM. Follow these steps to repair asystem using the ERD: 1. Boot the system using either your set of boot diskettes or
installation CD-ROM
2. In the Welcome to Setup dialog box, press the R key to selectthe option to repair a Windows 2000 installation
3. The Windows 2000 Repair Options menu appears. You havethe option of either entering the Recovery Console or using theEmergency Repair Disk
4. Press the R key to select the option to repair Windows 2000using the emergency repair process
P i f P bl
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Preparing for Problems(Continue)
5. The next screen offers the choice of Manual or Fastrepair:Manual repair lets you select the following repair options: inspect the
startup environment, verify the system files, and inspect the bootsector
Fast repair doesnt ask for any further input
6. Follow the on-screen instructions and insert the ERDwhen prompted
7.Your system will be inspected and, if possible, restored.When finished, the system will restart
Windows XP Automated System Recovery (ASR) Same as Windows 2000 Emergency Repair Disk
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Preparing for Problems
Backup Wizard Tape Backup
Installing Recovery Console
A text-based startup of Windows that gets you toa command prompt similar to the Windows
command prompt
D:\i386\winnt32 /cmdcons
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Troubleshooting Windows
Failure to Boot Some of the common errors you see at this point:
No Boot device Present
NTLDR Bad or Missing
Invalid BOOT.INI
Attempt to Repair Using Recovery Console
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Recovery Console
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Troubleshooting Windows
Attempt to Restore Emergency Repair Disk (ERD)
Automated System Recovery (ASR)
Rebuild Failure to Load the GUI
Device Drivers
Registry
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Troubleshooting Windows
Advanced Startup Options Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging Enable VGA Mode
Last Known Good Configuration
Directory Services Restore Mode (Does Not Apply to
Professional)
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Troubleshooting Windows
Advanced Startup Options
Continue Debugging Mode
Disable automatic restart on system failure
Start Windows Normally
Reboot
Return to OS Choices Menu
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Troubleshooting Windows
Troubleshooting Tools in the GUI Event Viewer
System Configuration Utility (MSCONFIG.EXE)
Services
System Files
SFC /scannow
System Restore