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Who We AreWho We Are• Diversified financial services holding
company based in Columbus, Georgia
• Publicly traded (NYSE - SNV)
• More than 12,000 team members
• Provide banking, financialmanagement, mortgage, insurance andleasing services
• 41 banks in five Southeastern states• Provide payment processing services
through 81.1% ownership of TSYS
• TSYS processes more than 280million cardholder accounts
throughout the world
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Our Vis ionOur Vis ion
To be the finest
financial servicescompany
in the world
To be the finest
financial servicescompany
in the world
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Three K eys t o Bec om ing t he Fines tThree K eys t o Bec om ing t he Fines t
1
2
3
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We Bel ieve in…PEOPLEWe Bel ieve in…PEOPLE
To be the finest we must…• Attract and retain a world-class diverse workforce.
• Provide opportunity for every individual to reach
his or her potential.• Expect, reward and recognize great individual and
team performance.
• Sustain our reputation as a Great Place to Work.
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1998#11
1999#1
2000#5
2001#8
2002#5
2003#9
2004#20
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I t a l l s t ar t s w i t ht reat ing peop le r igh t …
It a l l s t ar t s w i t ht reat ing peop le r igh t …
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Synovus is built on a foundation of valuing the worth of every individual
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“We want to make sure that every Team Member knows that
someone gives a darn about them.”
Jim Blanchard, CEO
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Connect
Develop
Celebrate
Connect
Develop
Celebrate
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• Communicate our culture,vision, strategy and goals
• Gather feedback
• insite
• Weekly CEO meetingwith team leaders
• Engagement inmeaningful corporateinitiatives
Com m unic at e w i t hTeam Mem bersCom m unic at e w i t hTeam Mem bers
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Communica te
our c u l t u re,v is ion,
s t rat egy and
goals !
Communica te
our c u l t u re,v is ion,
s t rat egy andgoals !
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Gat her Feedbac kGat her Feedbac k
• Cultural Trust Committees• “Ask the CEO” meetings
• Team surveys
• “Ask Richard” and “Ask Phil”• Focus groups
• RIGHT STEPS
Communication is a two-way street!
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Our Corporate In t ranet and Por t a l t o t he Fut ure !i ns i te …i ns i te …
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Week ly CEO Meet ingsWeek ly CEO Meet ings
Jim Blanchard, CEO, Synovus
Personal, face to face communication
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Team Mem ber Engagem ent
in Corpora t e In i t ia t i ves
Team Mem ber Engagem ent
in Corpora t e In i t ia t i ves
• Development of significantimprovement plans
• Design of company-wide
performance and developmentprograms
• Facilitators for leadership
classes and orientationprograms
• Create core culture elements
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Our Cust om er CovenantOur Cust om er Covenant
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Our Cust om er CovenantOur Cust om er Covenant
We pledge to serve every customer with the highest
levels of sincerity, fairness, courtesy, respect and gratitude, delivered with unparalleled responsiveness,
expertise, efficiency and accuracy. We are in business
to create lasting relationships, and we will treat our customers like we want to be treated. We will offer the
finest personal service and products delivered by caring
team members who take 100% responsibility for meeting the needs of each customer.
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Cent er for People Developm entCent er for People Developm ent
• Leadership Development
• Talent Management
• Performance Management
(RIGHT STEPS)• Financial Service Development
• Neighborhood Training
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Develop leaders w ho
demons t ra te
behav iors c ons is tentw i th t he Synovus
Leadership
Expec ta t ions
Develop leaders w ho
embrace , p rac t i ceand im par t our va lues
and…
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• Exposure to other leaders
• Self-assessment / Developmental feedback
session onesession one – – L ive the Va luesL ive the Va lues
sess ion tw osess ion tw o – – Share t he Vis ionShare t he Vis ion
sess ion th reesess ion th ree – – Mak e Ot hers Suc c essfu lMak e Ot hers Suc c essfu l
session four session four – – Manage the Bus inessManage the Bus iness
• 4 days of classroom instruction
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• Em erging Leader
• Ex ecut ive Leader
• Organizat ional Leader
• Off-si te
– t w o w e ek s (Em e rg ing)
– t h re e w e ek s (Ex e c u t iv e)
– fou r w eeks (Organ iza t i ona l)
• In tense Assessment s
• Ac t ion Learn ing Pro jec t
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Leadersh ip Ins t i t u t e Program Cont entLeadersh ip Ins t i t u t e Program Cont ent
• Psychologicalassessments and 360°
evaluations
• The role of Servant
Leadership in theworkplace
• Peer Feedback
• Accountability throughCoaching Circles
Live the Values:
Understanding Leadership
Strengths and Development
Opportunities
Week-OneWeek-One
• Workplace team andindividual levels of
commitment anddevelopment
• Determining what“success” looks like formembers of the team
• Learning how to
effectively encourage andmotivate the team
Make Others
Successfu l :
Coaching for Performance and
Facilitating Individual and Team
Development
Week-TwoWeek-Two
• Concepts of competitiveadvantage
• Marketing strategy andcustomer orientation
• Process management
• Financial concepts
• The role of team instrategy execution
Share t he V is ionand Manage the
Business
Pulling it All Together and
Applying it to the Business
Week-ThreeWeek-Three
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Each t eam m ember is 100%
respons ib le for m ak ing per formanc e
deve lopment w ork
A c ont inuous t hree-s tep process focused
on per formanc e and personal and
professional developm ent
Every Team Member has a min im um of t h ree mee t ings a yea r w i th the i r manager
t o d iscuss development and per formance.
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Talent Managem entTa lent Managem ent
To create a formalized approach for identifying,
knowing, developing and retaining talent throughout the Synovus family of companies
Purposeurpose
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Individual Companies
Bank Regions
Lines of Business
Corporate
Board of Directors
Five Levels of
Talent Review
Five Levels of
Talent Review
Foc us on:
•Development
•Movement
•Growth
•Stretch Assignments
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You Mak e The Choic e. You Mak e I t Right .
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Unique Benefi t s t o Meet
a Var ie t y o f Needs
Unique Benefi t s t o Meet
a Var ie t y o f Needs• Family Education Leave
• Jack Parker Scholarship Program• Up to $6,000 in adoption assistance
• Family passes to Callaway Gardens
• Childcare and fitness center discounts• Free health assessments and
immunizations
• Team member referral incentives
• Flexible choices of Health and Dental
benefits
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The Learn ing Cent er The Learn ing Cent er • Houses 322 children
• Child size furnishings, such as sinks, toilets, tables and
chairs
• Weather-safe room for children to stay during storms
• Computer centers in the preschool areas
• Private room for nursing mothers
• State of the art water park
• Playground area with birdhouses and butterfly bushes
• Named “Outstanding Building” by American School and University magazine
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Weal t h Bui ld ingWeal t h Bui ld ing
• Up to 21% toward retirement
• 50% matching stock purchase plan
• In 1998 and 1999, 150 stock optionsawarded to every Team Member
under “Shared Interest”
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Act i v i t i esAc t i v i t i es• REACH
• Team Appreciation Weeks• FUN breaks
• Prize drawings
• Reward and recognition programs• Departmental awards
• Partner in Education
• School incentive awards• Family holiday events
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A patchwork of people who make our company whole.Our Tapest ry o f St or iesOur Tapest ry o f St or ies
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