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CUSTOMER SATISFACTION EXCELLENCE O PERATION AL Q & I 20 11 Main Menu In diagnostic tool, it can test Touch Panel, Display, Buttons, Speaker, MIC, Camera, SD and Vibrator functions. Select the function you want to test then tap “OK” to start. Step 1 – Select the item Step 2 – Tap “OK” to start testing
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Jan 21, 2016

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Main Menu. In diagnostic tool, it can test Touch Panel, Display, Buttons, Speaker, MIC, Camera, SD and Vibrator functions. Select the function you want to test then tap “OK” to start. Step 1 – Select the item. Step 2 – Tap “OK” to start testing. Test item – 1.multituch1 (Touch Panel). - PowerPoint PPT Presentation
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Page 1: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Main Menu

In diagnostic tool, it can test Touch Panel, Display, Buttons, Speaker, MIC, Camera, SD and Vibrator functions. Select the function you want to test then tap “OK” to start.

Step 1 – Select the item

Step 2 – Tap “OK” to start testing

Page 2: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 1.multituch1 (Touch Panel)

User your finger touch the yellow area as below screen and draw it alongthe square. The result is pass if you fill all yellow area then it backs to main menu.

Page 3: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 2.TouchLinearity (Touch Panel)

User your finger touch the yellow area as below screen and draw it alongthe “X”. The result is pass if you fill all yellow area then it backs to main menu.

Page 4: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 3.RGB (Display)

Continue to tap screen then display changes. Use this test item to verity any abnormal lines or dead pixels on LCD screen.

Finish

Page 5: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 4.HWKeys Test (Keys)

Press volume up, volume down and lock keys to verify if all keys work. Color changes to green means key function works.

Page 6: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 5.Back Camera

Take device rear side face to an object. Tap “Photograph” icon to test picture taking.

Page 7: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 6.Speaker

Loud tone sounds in left speaker then switch to right speaker.

Page 8: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 7.Front MIC

Tap screen start the test. When “Recording” screen appears, voice to device front side. Then check the voice if recorded when switching to “Playing” screen.

Page 9: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 8.Rear MIC

Tap screen start the test. When “Recording” screen appears, voice to Device rear side. Then check the voice if recorded when switching to “Playing” screen.

Page 10: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 9.Front Camera

Take device front side face to an object. Tap “Photograph” icon to test picture taking.

Page 11: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 10.SD Card (SD read/write test)

Insert a micro SD card to device. Start the SD read and write test. It switches to success screen if pass the test.

System requests to insert a micro SD if you forget to insert a card.

Page 12: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Test item – 11.Vibrator

It starts vibrating for two seconds then switches to success screen if pass the test.

Page 13: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Un-installation procedure

It MUST uninstall diagnostic tool once the testing is done. DO NOTdisclose this tool out of service center.

Step 1Into “Running services” (Settings Applications Running services).

Page 14: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

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Un-installation procedure

Step 2In “Running services”, select “All” and find the application “ACTP”.

Page 15: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Un-installation procedure

Step 3In ACTP application, select “Uninstall” to remove the tool.

Page 16: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Un-installation procedure

Step 4Select “OK” start to uninstall.

Page 17: Main Menu

CUSTOMER

SATISFACTION

EXCELLENCE OPERATIONAL

Q&

I20 11

Un-installation procedure

Step 5“Uninstall finished” message pop-up when the process is complete.