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1. Anger Management
2. What is Anger? Anger is "an emotional state that varies in
intensity from mild irritation to intense fury and rage."
3. Expression of Anger By speaking/words Eyes contact Body
language/Body gesture Making noises or firm voice
4. When you are ANGRY and UPSET remember 1-2-3 TURTLE
5. 1 Go inside your shell THINK before you ACT Take a Time
Out
6. Time to RELAX Calm yourself down 2 Take 3 Deep Breaths
7. Think of a good solution 3 Walk Away
8. Emotional Symptoms Feel like crying Want to yell Short with
others Anxious Sad Guilty Resentful Lose sense of humor
9. Physical Symptoms Increase heart rate Muscle tension
Sweating/ Feeling Hot Faster breathing Headache Shaking or
trembling Stomachache Grinding of teeth
10. CAN ANGER BE A POSITIVE? Although anger is often viewed as
a negative feeling, it can be used in a positive way Anger provides
cues that there is a problem Anger provides energy and can help
motivate action Anger encourages the expression of feelings
11. How much expression of Anger effects the team work Use of
energy/ mental occupation Positive and Negative Effect on
efficiency It quickly override logical thinking The emergence and
expression of a fear can provide the spark that move the team from
lifeless to alert
12. Critique vs Criticism
13. Critique A critique gives a critical assessment A critique
is a systematic analysis Its main purpose is not informational, but
analytic and persuasive Person who highlights positive points
Assessment and evaluation
14. Criticism Criticism may not be agreeable. It fulfills the
same function as pain in the human body. It calls attention to an
unhealthy state of things. - Winston Churchill Negative pointing
out Censure or Denigration
15. Constructive vs. Destructive Criticism Constructive
Criticism Destructive Criticism Intends to educate Intends to
embarrass Related to the work Feels like a personal attack Helps
build on an idea Tears down an idea Makes the outcome better Makes
the person feel worse Is intelligent and calculated Includes
rapid-fire and random responses Comes along to help Tries to take
over
16. Level of respect has to be maintained It should be within
the norms and rule of law Lack of engagement
17. Recommendations Identify the type of emotion like; mad,
glad, sad, afraid Use word we not you Create trust and confidence
Become leader not manager Generate conducive work environments and
space to express emotions Put yourself in others shoes Implement on
the theory Y not X