JOB DESCRIPTION Job Title: Receptionis t (part time) Reporting to: Administration Manager Responsible for: Reception Volunteers Location: Mahdlo (Oldham Youth Zone), Egerton Street, Oldham Salary: £7.00/hr Holidays: 12.07% of hours worked Job Purpose: To be the welcoming face of Mahdlo with responsibility for the day-to-day running of the reception /main entrance desk and supporting with administration tasks. Context of the post: An iconic state-of –art Youth Zone, is under construction in Oldham and due to open in March 2012. Attracting young peo ple from across the borough with its fantastic facilities, the Youth Zone will provide positive activities and practical support, especially for those who are disadvantaged. The aim is to enable them to make constructive use of their leisure time and to raise their aspiration s. The centre will be open seven nights a week, at weekends and during school holidays. The Youth Zone w ill also develop and deliver other projects to improve the lives of disadvantaged and vulnerable young people in the area. £5 million capital funding is secured and building work is well under way on the three-storey building which will have a dedicated sports hall, a climbing wall, gym, boxing ring, dance and performing arts and music spaces. Also included are a cafe, games and social areas and an outdoor all-weather pitch. Duties and Responsibilities: To be the first point of contact to general public Greet visitors and directing them to the right person Answer queries from the general public, visitors or young people Answering calls, dealing with telephone queries, screening calls, taking messages and ensuring they reach the appropriate person Book members in to the club, book them on to the membership database and collect entrance fees. (Training will be given for the membership database although a knowledge and familiarityof basic computer skills and software will be required). Take full responsibility for the reception area keepin g it tidy and welcoming at all times
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To be the welcoming face of Mahdlo with responsibility for the day-to-day running of the reception /
main entrance desk and supporting with administration tasks.
Context of the post:
An iconic state-of –art Youth Zone, is under construction in Oldham and due to open in March2012. Attracting young people from across the borough with its fantastic facilities, the Youth Zonewill provide positive activities and practical support, especially for those who are disadvantaged.
The aim is to enable them to make constructive use of their leisure time and to raise theiraspirations. The centre will be open seven nights a week, at weekends and during schoolholidays. The Youth Zone will also develop and deliver other projects to improve the lives ofdisadvantaged and vulnerable young people in the area.
£5 million capital funding is secured and building work is well under way on the three-storeybuilding which will have a dedicated sports hall, a climbing wall, gym, boxing ring, dance andperforming arts and music spaces. Also included are a cafe, games and social areas and anoutdoor all-weather pitch.
Duties and Responsibilities:
To be the first point of contact to general public
Greet visitors and directing them to the right person
Answer queries from the general public, visitors or young people
Answering calls, dealing with telephone queries, screening calls, taking messages and ensuring
they reach the appropriate person
Book members in to the club, book them on to the membership database and collect entrance
fees. (Training will be given for the membership database although a knowledge and familiarity
of basic computer skills and software will be required).
Take full responsibility for the reception area keeping it tidy and welcoming at all times
Qualification in Reception, Business or Customer Service
ExperienceWorking in a customer facing environment Dealing with the public
Managing or supervising a reception desk or entrance point
Working within a team and working independently
SkillsExcellent communication skills with ability to establish a rapport
and communicate effectively with everyone from young people toour patrons and partners
Efficient with good organisational skills A good memory for faces To be fully IT literate with the ability to manage contact databasesand to use them effectively
Good written skills The ability to stay calm under pressure, to work fast and to aconsistently high standard
Be able to write fluently, to think clearly and to grasp newconcepts quickly.
Personal Attributes
Interest in working in a youth work setting and demonstrate acommitment to the goals and drivers behind Mahdlo
Discreet and tactful with an understanding of the importance ofconfidentiality when dealing with personal data
Enjoy engaging with all types of people from communitymembers, young people and colleagues to official visitors, ChiefExecutive and Board of Directors
Enthusiasm and ability to contribute to the successfuldevelopment of Oldham Youth Zone
Interested in helping young people Welcoming and approachable
Able to create a good first impression Extremely good time keeper Willing to learn new things and to work positively to support theyouth work team in ensuring a safe and fun environment for all ofour young members
A willingness to work unsociable hours when required CRB clearance and committed to Safeguarding children