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19mars/march2013LE MAGAZINE DAFNOR CERTIFICATIONAFNOR CERTIFICATION MAGAZINE

ISO 9001 + Lean : le duo gagnantISO 9001 + Lean: winning duo

Le BTP btit son avenir avec la RSEThe Construction Sectoris building its future with CSR

La norme ISO 14001 en rvisionRevision of ISO 14001standard

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ISO 50001 : carburer lefficacitnergtiqueISO 50001: Running on Energy Efficiency

p.02action&performance19 AFNOR Certification - www.afnor.org/certification

actus/AFNOR Certification

EnVol pour Engagement Volontaire de lentre-prise pour lenvironnement, tel est le nomdu dispositif de reconnaissance de lengage-ment environnemental des structures de moinsde 50 salaris. Dveloppe et exprimentedepuis 2009 par le rseau des CCI, desChambres des Mtiers et lAdeme, la marqueest depuis juin 2012 dlivre exclusivementpar AFNOR Certification. En quelques mois, le succs est au rendez-vous : prs de 200 entreprises se sont inscrites sur le sitewww.evaluation-envol-afnor.org. Celui-ci permetdvaluer gratuitement son positionnement auregard du niveau 1 de la norme NF X30-205rcemment mise jour sur lequel est basEnVol , puis si la TPE est prte, de dposersa candidature. Le dossier est examin par unauditeur AFNOR, qui dcide de lattribution dela marque EnVol pour une dure de cinq ans.

Environmental approachestake off in very smallbusinesses with the EnVolmarkEnVol stands for VoluntaryEngagement for the environment.Its the name of the markacknowledging the environmentalcommitment of less-than 50-employees structures. Developedand experimented since 2009 by the Chambers of Commerceand Industry and Chamber of Trade networks, and by theFrench Environment and EnergyManagement Agency, the mark is now exclusively delivered byAFNOR Certification since June2012. Successfully so, one mightadd: in just a few months, nearly200 companies subscribed to the website www.evaluation-envol-afnor.org. It enables them to freelyassess their position comparedwith the level 1 of the recentlyupdated NF X30-205 standard on which EnVol is based , then, if the small business is ready, to filefor the label. An AFNOR auditor,who decides whether or not todeliver EnVol for the next fiveyears, then checks the candidacy.

Les dmarches environnementales dcollent dans les TPEavec la marque EnVol

Quel est limpact de la notion de respon-sabilit socitale des entreprises sur lesmissions des avocats ? Une runion ddie cette question a eu lieu fin janvier 2013, linitiative de lOrdre des Avocats de Paris etdAFNOR Certification. Les deux organisationset AFNOR Comptences ont sign un accordde partenariat en vue de proposer aux avocatsdsireux de faire reconnatre leur dmarcheRSE un accompagnement ddi. Le dispositifprvoit la formation puis lvaluation selon lerfrentiel AFAQ 26000. La prsentation du 29 janvier a t loccasion de rappeler lecontexte de la RSE et son impact sur le mtierdavocat, concern au quotidien par lesquestions de redevabilit, de dontologie et dindpendance, avant de dtailler auprsdes participants les modalits de laccompa-gnement et ses modalits de financement.

AFNOR Certificationguides the Paris Bartowards CSRWhats the impact of corporatesocial responsibility on lawyersmissions? A dedicated meetingon this question took place lastJanuary at AFNOR Certificationsand the Bar association of Parisinitiative. Those two organisationsand AFNOR Comptences haveconcluded a partnership in order to help lawyers who wish to getrecognition for their CSR approachthrough a dedicated system. It includes training and then an AFAQ 26000 assessment.January 29ths presentation gavethe opportunity to relay the context of CSR and its impact on lawyers activities, which dealon a daily basis with questions of accountability, ethics andindependence. It also describedthe financial and organisationalaspects of the partnership.

AFNOR Certificationaccompagne le barreaude Paris vers la RSE

Scurit alimentaire :AFNOR Certificationclass 5 toilespour la dlivrancede la certificationBRCLes rfrentiels du BRC(British Retail Consortium), dvelopps par les distri-buteurs agro-alimentairesanglo-saxons, dterminentdes exigences en matire de scurit et de qualit pourla production, lemballage, le stockage et la distributiondaliments. Ces rfrentielsconcernent plus de 17 000fournisseurs certifis dans 90 pays. Rgulirement, le British Retail Consortiumvalue la qualit des auditsraliss par les organismes decertification agrs. Le verdictest tomb : le BRC vient declasser AFNOR Certificationau plus haut niveau de recon-naissance en lui accordantcinq toiles pour la troisimefois conscutive !

Food Safety: AFNOR Certificationgets five stars for the delivery of theBRC certificationThe BRC (British RetailConsortium) frameworks,developed by Anglo-Saxon fooddistributors, have set security andquality requirements for theproduction, packaging, stockingand distribution of food. They are applied by over 17,000 certified-suppliers in 90 countries. The British RetailConsortium assesses the qualityof the audits conducted byaccredited certification bodies allover the world on a regular basis.And AFNOR Certification has justreached the top level for the thirdtime in a row, ranking five-stars!

Grce au Lean et lISO 9001, Saric dispose dune organisation

performante et dindicateurspertinents pour samliorer.

Thanks to Lean and ISO 9001, Saric has an efficient organisation

and relevant indicators.

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>>>>>>>>>>> En dployant concomitamment les dmarches Lean et ISO 9001,le concepteur et fabricant de pices et sous-ensembles plastiques a optimis sonorganisation et gagn de nouveaux clients. Une complmentarit pleinementaffirme avec lvaluation Focus Lean.

Lean et ISO 9001, le duo gagnant de Saric

En reprenant Saric fin 2010,Marc Jegaden rencontre des collaborateurs en attentede changement et mobilisspour faire bouger les lignes.Un gros avantage, reconnatle dirigeant du spcialiste duthermoformage et de lusinageplastique. Sur ce terreau, il meten place une dmarche qualitet rorganise la production en dployant le Lean manage-ment. Jai demand chaquecollaborateur de prciser defaon anonyme ce qui devaitvoluer au sein du groupe. Sur ces bases et aprs unaudit march et clients, nousavons co-construit un plandactions intgrant Lean etcertification qualit. Pourassurer lagilit et la ractivitncessaire dans ce nouvelenvironnement, nous avonsgalement mis en place la modulation du temps detravail, intgr la conception etrenforc notre quipe bureaudtudes et industrialisation.Ce changement sest appuysur un plan de formation surloptimisation des problma-tiques qualit, cots et dlais ,

Lean and ISO 9001,Sarics winning duoBy jointly deploying Lean and ISO 9001 approach, the designer and manufacturerof plastic sub-assemblies and parts has optimised its organisation and won new customers. Perfectlycomplementary with the Lean Focus assessment.Taking over Saric at the end of2010, Marc Jegaden metemployees who were expectingchanges and ready to push theboundaries. A big advantagerecognised the Chief ExecutiveOfficer of the specialist plasticmachining and thermoformingcompany. In this area, he isimplementing a quality approachand restructuring production by deploying Lean management.I asked every employee to sayanonymously what needed to be changed within the group.Based on this and following

retrace Marc Jegaden. Cestaussi le moment o il prendconnaissance de lvaluationFocus Lean propose parAFNOR Certification, et lancece dfi pour fdrer les quipesautour du plan de performance2011-2015 et mettre lesdmarches Lean et ISO 9001en synergie. Prudent, le dirigeant lance dabord ces challenges sur un sitepilote en 2011, puis dcline en 2012 ces actions sur unsecond site ce qui reprsenteenviron 85 % de lactivit du groupe. LISO 9001 estoriente conformit et efficacit,mais elle ne pousse pas obligatoirement lefficience,contrairement au Lean qui vise faire mieux avec moinsde gaspis, indispensable dans ce nouvel environnementconomique , analyse Marc Jegaden, qui constate les apports de cette stratgie : si nous navions pas travaillen mme temps avec ces deux outils, nous ne serionspas parvenus, aussi rapidement, mettre en phase les processussupports et les processus de

AFNOR Certification - www.afnor.org/certification

ISO 9001 Focus Lean

Certifications

Saric

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ralisation tout en intgrantdans notre rflexion lensembledes partenaires de la SupplyChain. Et sans les retours de Focus Lean, nous aurionseu du mal identifier aussifinement les leviers damliora-tion de notre organisation.

Une extension progressive de la dmarche coupleAujourdhui, le groupe estconfort sur la pertinence desa politique de changement,tout comme sur les apportsmanagriaux de cette stratgieet les choix de formation oprer pour accompagner les transformations. FocusLean a aussi mis laccent surles lments mritant dtremieux pris en compte. Nous avions des pointsfaibles sur lorganisation des tches administratives et le commercial. Cette dmarchenous a permis dapporter des actions correctives et deconqurir de nouveaux clientsgrands comptes. Grce auLean et lISO 9001, nousdisposons dune organisationperformante et dindicateurspertinents pour nous amliorer.Nous avons dcid daller vers le zro dfaut, lchelledu groupe . Ds cette anne,le site de Cuiseaux engage le dploiement de la certificationISO 9001 et du Lean, et lan prochain, le site tunisienfermera la marche.

a customer and market audit, we co-designed an action plan incorporating Lean andquality certification. To provide the flexibility andresponsiveness necessary forthis new environment, we also introduced work timemodulation, incorporated designand reinforced our Engineeringconsultancy and Industrialisationteam. This change is based on a training plan focusing on the optimisation of quality, cost and lead time problemsoutlined Marc Jegaden. It was also at that time when he became aware of the LeanFocus assessment offered by AFNOR Certification, andlaunched this challenge to bringthe teams together around the2011-2015 Performance Planand create synergy between theLean and ISO 9001 approaches.Cautious, the CEO initiallylaunched these challenges on a pilot site in 2011, then in2012 he extended these actionsto a second site representingapproximately 85% of thegroups business. ISO 9001focuses on compliance andeffectiveness, but it does notnecessarily promote efficiency,as opposed to Lean which aims to achieve more with lesswaste, which is vital in this new economic environmentanalysed Marc Jegaden, whonoted the benefits of this strategy:

if we had not worked with bothof these tools at the same time,we would not have succeeded inphasing the support processesand implementation processesso quickly whilst including all ofour Supply Chain partners in ourdiscussions. Without Lean Focusfeedback, it would have beendifficult for us to identify soprecisely the improvement leversfor our organisation.

Progressive expansion of the combined approachThe group has currently not only confirmed the relevance of its change policy, but also the managerial benefits of thisstrategy and the training choicesto be implemented to assist the transformations. Lean Focushas also highlighted factors thatdeserve better consideration. We had weak links in theorganisation of administrativetasks and business. Thisapproach has enabled us to take corrective actions and winnew key account customers.Thanks to Lean and ISO 9001,we have an efficient organisationand relevant indicators to helpus improve. We have decided to aim for zero defect on agroupwide scale. This year, theCuiseaux site is undertaking thedeployment of ISO 9001certification and Lean, and nextyear, the Tunisian site will sealthe deal.

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Lean et ISO 9001, le duo gagnant de SaricLean and ISO 9001, Sarics winning duo


Repre

Le groupe Saric est spcia-lis dans la conception et la fabrication de piceset sous ensembles plastiques partir du thermoformage,de lusinage, de lassem-blage. Positionn sur la production de moyennessries pour les secteurs des engins de chantier, du ferroviaire, du nautisme,des industries lectriques,lectroniques et aronau-tiques, Saric emploie 70 personnes. Prsent sur quatre sites implants Vigneux-de-Bretagne(Loire-Atlantique),Pleucadeuc (Morbihan),Cuiseaux (Sane-et-Loire)et Sidi Daoud en Tunisie, le groupe a ralis 7 millionsdeuros de chiffre daffairesen 2012.

Markers

Saric group specialises in the design andmanufacture of plasticsub-assemblies and partsfrom thermoforming,machining and assembly.Positioned in the productionof medium series for theconstruction machinery,railway, nautical, electricindustries, electronics and aeronautical sectors,Saric has 70 employees.Present in four sites locatedin Vigneux-de-Bretagne(Loire-Atlantique),Pleucadeuc (Morbihan),Cuiseaux (Sane-et-Loire)and Sidi Daoud in Tunisia,the group generated aturnover of 7 million eurosin 2012.

Sans Focus Lean, nous aurions eu du mal identifier aussi finement les leviers damlioration ,Marc Jegaden. Without Lean Focus, it would have been difficult for us to identify so precisely the improvement levers, Marc Jegaden.


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Repre

Fond en 1970, le laboratoire Sireix,gr par Christophe Sireix, PDG, et Vincent Sireix DG, ralise 60 % de son activit auprs des chirurgiensdentistes, avec la fabrication deprothses dentaires. Il est galementactif en usinage dentaire pour le compte dautres prothsistes, avec la fabrication de pices entrantdans la composition de prothses.Installe Pont du Casse prs dAgen,la socit emploie 9 personnes et a ralis 1,5 million deuros de chiffredaffaires en 2012, dont 20 % linternational.

Markers

Founded in 1970, Sireix laboratory,managed by Christophe Sireix, CEO, and Vincent Sireix MD, generates60% of its business with dentalsurgeons, and with the manufactureof dental prosthetics. It is also active in dental machining for otherprosthetists, with the manufacture of parts used to make prosthetics.Located at Pont du Casse near Agen,the company employs 9 people and generated a turnover of 1.5 million euros in 2012, 20% ofwhich worldwide.

Sireix

ISO 9001 ISO 13485

Certifications

Doublement certifi ISO 9001 et ISO 13485, lelaboratoire de prothses dentaires a fait de la qualitle gage de russite des innovations qui jalonnent sondveloppement.

Chez Sireix, la qualit est dabord une histoire de famille. Nous avons lanc une dmarche de certification ISO 9001il y a douze ans, lorsque notre pre a souhait transmettrelentreprise mon frre et moi. Il sagissait alors dedisposer de procdures crites et formalises afin deprenniser le savoir-faire du laboratoire , rappelleChristophe Sireix, PDG de la socit. Depuis, la certificationqualit sest impose comme la mthode de rfrencepour guider lvolution du laboratoire. Linnovation est notreraison dtre. Grce la certification, nous disposonsdindicateurs pour analyser le bien-fond dune nouveaut,sa pertinence au regard du march potentiel et lacapacit du laboratoire assumer le cot et la qualitdun nouveau produit ou dun nouveau service . Le labo-ratoire Sireix enrichit ainsi rgulirement son offre etautomatise autant que possible sa production. Le dve-loppement des nouvelles technologies de production,couples leur automatisation, nous a permis de fairepasser notre volume de production de 40 250 pices par jour en une dizaine dannes. Au-del des gains deproductivit accomplis, cest une rponse la pnurie demain duvre laquelle nous sommes confronts. Parailleurs, alors que le taux moyen de refabrication pourdfaut se situe 4 % dans la profession, il stablit ici seulement 0,02 % . Lautomatisation et la diversifi-cation de lactivit du laboratoire vers lusinage de picespour le compte dautres prothsistes, avec lesquels len-treprise ralise dsormais 40 % de son chiffre daffaires,lui ont aussi permis douvrir des portes, notamment lexport. Nous recevons les empreintes par fichiernumrique, ce qui raccourcit les dlais. Nous travaillonspour des chirurgiens dentistes et des laboratoires bassen Suisse, en Espagne, en Belgique ou dans les DOM TOM ,note le dirigeant, prcisant que 20 % de lactivit estralise hors de France.

Alimenter lamlioration continue Facteur de croissance, cet ancrage qualit est salu parles partenaires. tre certifi constitue une vritablereconnaissance aux yeux de nos fournisseurs dquipe-ments . Le laboratoire est rgulirement sollicit par sesfournisseurs pour partager son exprience et les indica-teurs qualit dont il dispose. Notre systme permet dedisposer de retours dexpriences quantifis et fiables,donc notre tmoignage est impartial. La qualit est vri-tablement notre colonne vertbrale , insiste le PDG. Pourfaire vivre lamlioration continue, la socit sappuie surle renouvellement rgulier de son certificat par AFNORCertification, et une qualiticienne est prsente dans len-treprise quatre jours par mois. Elle nous accompagne danslidentification dventuels problmes. Elle nous permet,en outre, de dfinir des objectifs justes et pertinents et de les communiquer comme tels lquipe , analyseChristophe Sireix. Le laboratoire a mis en place un espaceclient dans le but de capitaliser et partager les savoir-faire. Son seul regret est le peu dintrt manifest parcertains clients pour la certification.

Sireix, la qualit pleines dents

Sireix, gets its teeth into qualitySireix obtained a double ISO 9001 and ISO 13485certification. The dental laboratory uses quality as a measure of success of the innovations that are the cornerstones of its development.

At Sireix, quality is first and foremost a family affair. We started ISO 9001 certification approach twelve yearsago when our father wanted to pass on the company to mybrother and me. This therefore meant having written andformalised procedures to perpetuate the laboratorysknow-how recalled Christophe Sireix, the companysCEO. Since then, quality certification has become thenecessary reference method for guiding the laboratorysdevelopment. Innovation is our reason for being. Throughcertification, we have indicators to analyse the validity of a new product, its relevance for the potential marketand the laboratorys capacity to support the cost and the quality of a new product or service. Sireix laboratorytherefore regularly expands its range and automates itsproduction as much as possible. The development of newproduction technologies, combined with their automation,has enabled us to increase our production from 40 to 250parts a day in around ten years. In addition to theproductivity gains made, we have had to deal with alabour shortage. Furthermore, whereas the average rateof re-manufacture for defects is 4% in the profession,here it is only 0.02%. Automation and diversification ofthe laboratorys activities towards the machining of partsfor other prosthetists, with which the company is nowgenerating 40% of its turnover, have also enabled it toexpand, in particular, into export. We receive impressionsvia electronic files, which shortens lead times. We work fordental surgeons and laboratories based in Switzerland,Spain, Belgium or in the French Overseas Departmentsand Territories added the CEO, specifying that 20% ofthe business is generated outside of France.

Driving continuous improvement A factor of growth, this quality assurance is welcomed by partners. Being certified constitutes meaningfulrecognition for our equipment suppliers. The laboratoryis regularly asked by its suppliers to share its experienceand its quality indicators. Our system makes it possibleto have quantified and reliable feedback, therefore ourtestimony is impartial. Quality truly is the backbone of our business insisted the CEO. To support continuousimprovement, the company relies on the regular renewalof its certification by AFNOR Certification, and a qualitycontroller is present in the company four days a month.She helps us to identify any problems. She also helps usto define fair and relevant objectives and communicatethem as such to the team, analysed Christophe Sireix.The laboratory has set up a customer area in the aim ofbuilding and sharing expertise. His only regret is the lackof interest shown by some customers for certification.

tre certifi constitue une vritable reconnaissance aux yeux des fournisseurs dquipements de Sireix. Being certified constitutes meaningfulrecognition for Sireixs equipment suppliers.

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ireix


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>>>>>>> En dployant une dmarche qualit, le dpartement sedote de solutions oprationnelles et doutils de mesure de la qualit de laccueil physique et tlphonique.

Le dpartement de Loire-Atlantique sengage sur laccueil

Dpartement de Loire-Atlantique

Philippe Grosvalet, le prsident du conseil gnralde Loire-Atlantique, laccueil

de lhtel du dpartement. Philippe Grosvalet,

the President of the GeneralCouncil of Loire-Atlantique.

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Parce que les usagers sontde plus en plus sensibles la qualit de laccueil,le dpartement de Loire-Atlantique sest investi, ds 2005, dans une dmarchedamlioration continue. Une dmarche construite dans un premier temps autourdun rfrentiel interne ciblantlaccueil physique et tlpho-nique. Lorientation vers la certification de service nousa rapidement sembl vidente.Cette reconnaissance visait valoriser pleinement le travaildes agents et des servicesacteurs de la dmarche qualit.La certification sur un rfren-tiel interne ntant pas possible,le dpartement a choisi de travailler avec le rfrentielaccueil service public local,sans pour autant abandonnerles exigences internes qui, surcertains points, allaient au-deldu rfrentiel national , dtailleCamille Gouzien, en charge du pilotage de la dmarche.

The Loire-Atlantiquedepartment of France is committed to providing a qualityreception serviceA quality initiative introducedby the department is allowingit to acquire solutions andtools to gauge the quality ofthe physical and telephonereception service provided tothe public. Because users are increasinglysensitive to the quality of the service they receive, back in 2005 the Loire-Atlantiquedepartment invested heavily in a continuous improvementinitiative. An initiative firstdeveloped around an in-housebenchmark targeting the physicaland telephone reception serviceextended to the public. Veryquickly it became clear to us thatwe should aim to achieve servicecertification. This recognitionwas aimed at fully endorsing the

Des outils et supports de communication ddis En 2011, sur les 120 pointsdaccueil que compte le dpartement, 17 sites candidats la certification ont t retenuspour mettre en uvre les 23 engagements obligatoiresdu rfrentiel accueil servicepublic local, dvelopp par AFNOR Certification linitiative de trois conseilsgnraux. Sous lautorit duncomit de pilotage, huit groupesthmatiques ont travaill sur ceprojet. Des solutions opra-tionnelles permettant dam-liorer la qualit de laccueil ont t dployes sur les sitespilotes, ainsi que des outils de mesure de la qualit delaccueil physique et tlpho-nique. Par ailleurs, lensembledes agents du dpartementont t rgulirement associs ces travaux et informs sur leur avance , prciseChristine Mazouin, responsabledu service accueil et relationsavec le public. Des initiativesrapidement efficaces : unepremire enqute de satisfac-tion ralise en novembre 2011

Engagement de service accueil service public local

Certifications


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200 000 appels, des milliers de visites120 points daccueil physiques,rpartis sur lensemble du territoiredu dpartement de Loire-Atlantique,voient se prsenter chaque anneplusieurs milliers de personnes enqute dinformations ou de services.Quant aux agents du standardgnral du Conseil Gnral, ils reoivent environ 200 000 appelspar an, avec lobjectif de donner une rponse rapide lusager,interne ou externe, et de lorienterselon ses demandes. La mise enplace de rgles communes daccueilfavorise une meilleure organisationde leur travail. Nous dpendonsbeaucoup de nos collgues,notamment pour la mise jourrgulire de lannuaire sur Intranet ,estiment ainsi les standardistes.

200,000 calls andthousands of visits...120 physical contact points spreadacross the entire Loire-Atlantiquedepartment receive visits fromthousands of people looking forinformation or services every year. As for the Departmental Councilsgeneral switchboard officers, theyreceive around 200,000 calls a yearand the objective is to respond toeach and every internal or externaluser promptly and to point users inthe right direction in accordance withtheir needs. Implementing commonrules governing the reception servicedelivered to the public is helpingofficers to better organise their work.We rely a lot on our colleagues,especially to regularly update theIntranet directory, claim thetelephone operators.

work of the officers and servicesinvolved in the quality initiative.Since it was not possible to base the certification on an in-house framework, thedepartment opted to work with the Local Public Serviceframework, without abandoningin-house requirements which, in some respects, went beyondthe national framework,explains Camille Gouzien, the person in charge ofcoordinating the initiative.

Dedicated support andcommunications tools In 2011, out of the 120 receptionpoints that the Department had, 17 sites were selected to apply for certification and implement the 23 Local Public Service frameworkrequirements developed by AFNOR Certification withdepartmental councils. Eight study groups worked on this project reporting to a steering committee. Solutions to allow the quality of service to be improved wereintroduced on the pilot sitestogether with tools to gauge the quality of the physical andtelephone reception serviceextended to the public.Additionally, all departmentofficers were regularly involvedin these tasks and kept informedof their progress points outChristine Mazouin, Head of the Reception Centre and PublicRelations. Initiatives that fast

proved to be effective: an initialsatisfaction survey conducted in November 2011 amongmembers of the public who used the pilot sites showed thatmore than 90% of users statedthat they were happy or veryhappy with the quality of servicethey received. Internal auditscarried out a few months later by specially-trained, volunteerdepartment officers, allowed the plan of action to be furtherdeveloped by checking thatbenchmark principles werebeing correctly applied in the field. Lastly, an externalcompany carried out a dry-runaudit to identify and correct any final lapses prior to thecertification audit. Henceforth,every officer has the tools to make him/her aware of the importance of delivering a quality service. A dedicatedsection has also been set up onthe Intranet site. A ReceptionPractices Guide and a trainingcourse developed around the Local Public Servicebenchmark are also available to officers. The Loire-Atlantiquedepartment is continuing with its initiative and in June 2014 itwill put forward another 24 sitesfor certification before making it standard practice in 2017.

auprs du public des sitespilotes a montr que plus de90 % des usagers se dcla-raient satisfaits ou trs satisfaits de laccueil. Mensquelques mois plus tard, les audits internes, conduitspar des agents du dparte-ment volontaires et spciale-ment forms, ont permis de complter encore le plandactions de la dmarche, envrifiant sur le terrain la bonneapplication des principes durfrentiel. Enfin, un cabinetexterne a ralis un audit blancafin d'identifier et corriger lesderniers carts, avant laudit de certification. Dsormais,chaque agent dispose doutilsle sensibilisant limportancede la qualit de laccueil. Une rubrique ddie a aussit cre sur le site Intranet.Un guide laccueil en pratiqueet une formation construiteautour du rfrentiel accueilservice public local sont en outre la disposition des agents. Le dpartement de Loire-Atlantique poursuit sa dmarche et proposera, en juin 2014, 24 nouveauxsites la certification, avant de la gnraliser en 2017.

Crmonie de remise du certificat par Thierry Cureau/Groupe AFNOR, en prsence dagents ayant

contribu la dmarche (de gauche droite) : Michelle Civel, Camille Gouzien et Isabelle Morineau.

Official award ceremony in the presence of agents that contributed to the certification (left to right):

Michelle Civel, Thierry Cureau/AFNOR Group, Camille Gouzien et Isabelle Morineau.

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Chteaux et HtelsCollection choisitAFNOR Certificationpour valuer 250restaurants selon le label MatreRestaurateur Le rseau spcialis dans lhtellerie decharme et la restaurationgourmande a sign un partenariat confiant AFNOR Certificationlvaluation de ses restau-rants pour lobtention du titre Matre Restaurateur . Ce label dtat valorise leprofessionnalisme des chefsainsi que leur engagementen faveur de la qualit.Lvaluation AFNOR Certi-fication contrle les produitset leur origine, la relationclients, les amnagements,ainsi que lhygine et lapropret. Le titre a dj tobtenu par une centainedtablissements Chteauxet Htels Collection. Le partenariat vise atteindre 250 restaurants valus dici fin 2013.

Chteaux et HtelsCollection picks AFNORCertification to assess250 restaurantsaccording to theMatre RestaurateurlabelThe network, specialised in charm resorts andgastronomic restoration,is partnered with AFNORCertification to assess itsrestaurants for the MatreRestaurateur label. This statelabel promotes the chefsprofessionalism as well as their commitment to quality. The AFNOR Certificationassessment controls theproducts as well as their origin,the restaurants amenities,hygiene and cleanliness. A hundred Chteaux et HtelsCollection venues alreadyobtained the title. The partnershipaims for 250 assessed-restaurants by the end of 2013.

Avec 570 auditeurs partici-pants et onze nationalitsreprsentes, le colloqueauditeurs AFNOR a fait salle comble fin janvier 2013, lors de son dition biennale. Au programme de ces deuxjournes dchanges et de retoursdexpriences, la plnire dupremier aprs-midi a permis dedresser le bilan des deux annescoules et dchanger des

informations groupe et mtier.Un cocktail au Palais Brongniarta cltur la journe, avant lerendez-vous du lendemainconsacr une srie dateliersdans les locaux du GroupeAFNOR. Loccasion de balayercertaines prestations comme la qualit par tapes et la visitedvaluation, de participer un atelier sur lEFQM ou desworkshops sur le mtier dauditeur.

Oustanding turnout for the last AFNOR auditorssymposiumWith 570 auditors and 11nationalities, the AFNOR auditorsymposium filled the venue at the end of January 2013 for its biennial edition. On the agenda of these two daysof exchange and feedback, the first meeting gave the occasion for a yearly assessment and to exchange corporate and job-related information. A cocktailgiven at Palais Brongniart closedthe day before the next meeting,set the day after at GroupAFNORs headquarters for a seriesof workshops. An opportunity to sweep along a few productssuch as step-by-step qualityapproaches or the assessmentvisit, to participate to an EFQMworkshop or sessions on theauditors profession.

Participation record pour le dernier colloque auditeurs AFNOR

En France, les fabricants de peintures, vernis et lasuresdsireux de valoriser lesproprits environnementaleset la performance de leursproduits peuvent opter pour lacertification NF Environnementet lEco-label europen, exclu-sivement dlivrs par AFNORCertification. Ces colabelsrestent ce jour les deux seuls reconnus par les pouvoirspublics. Et les applications qui portent sur les peintures et les vernis sont plbiscites ! ,souligne Arnaud LacroixdAFNOR Certification. Sur 3 840 produits colabellissen France, les deux tiers portentsur cette catgorie. Quant

NF Environnement, 4 370 des 7 450 produits certifis sont despeintures, vernis ou colorants.LEco-label europen sur lacatgorie peinture est en coursde rvision pour largir le primtredes produits, renforcer lesexigences et les adapter ladirective europenne REACH.AFNOR Certification engageraensuite la rvision de NF Envi-ronnement pour tenir compte de ces volutions, ainsi que de celles des consommateurs et de la rglementation.

Paints and polish: leadingproducts in environmentalcertificationIn France, paints, polish and integrated surface coatingmanufacturers who wish topromote the environmentalproperties and the performance

of their products can chooseeither the NF Environmentcertification or the EU Eco-label.AFNOR Certification exclusivelydelivers both. To this day, theselabels remain the only twoacknowledged by the government.And applications covering paints and polish are best-sellers!,underlines Arnaud Lacroix forAFNOR Certfication. Two-thirds of the 3,840 eco-labelled productsof France are found in thiscategory. And for NF Environment,4,370 of the 7,450 certifiedproducts are paints, polish or dye.The paint-category EU Eco-label is currently undergoing revision in order to expand the product-scope, to strengthen requirementsand adapt them to the ReachEuropean directive. AFNORCertification will then launch NF Environment revision in orderto take these evolutions intoaccount and adapt to newregulations and consumersexpectations.

Les peintures et vernis, produits leadersde la certification environnementale


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After the certification of our headquarters in 2009, this approach demonstrates our will to improve work-methodsfor all our activities and toharmonize practices on our 23 sites, explains Philippe Le Bras,national quality manager for theInstitute. As for Jean-Yves Perrot,Ifremers CEO, this system willenable us to answer calls for bidsmore efficiently while giving usmore arguments to build privatepartnerships. Now remains the trueintegration of the system in thehabits of the whole Ifremers staff.Thats why the certificate is but a beginning, concludes Philippe Le Bras.

LIfremer fait voile sur la qualitavec la certification AFAQ ISO 9001Le systme de managementde la qualit de lInstitutfranais de recherche pourlexploitation de la mer(Ifremer) a t certifi ISO 9001par AFNOR Certification le 14 novembre dernier. Aprsnotre sige certifi en 2009,cette dmarche dmontrenotre volont damliorer les mthodes de travail de lensemble de nos activits etdhomogniser les pratiquessur nos 23 sites , expliquePhilipe Le Bras, coordinateurnational qualit de linstitut.Pour Jean-Yves Perrot, PDGde lIfremer, ce systme va permettre de rpondre plus efficacement aux appels

doffres en nous donnant de nouveaux arguments pournouer des partenariats avec le priv. Reste sassurer de lappropriation du systmepar lensemble du personnelde lIfremer. La certificationnest donc quun dbut ,conclut Philippe Le Bras.

Ifremer sails towardquality with an AFAQ ISO 9001 certificationThe quality management systemof the French Institute forExploitation of the Sea (Ifremer)has obtained its ISO 9001certificate, delivered by AFNORCertification, last November 14th.

by AFNOR Certification, coversNovembals three European productionsites. The group initiated food safetyapproaches following the ISO 22000standard as early as 2007 in an effortto detach from private certifications,explains Jean-Philippe Grolier,corporate quality manager. By being the first to gain the FS 22000packaging certificate, which hasbeen conceived by the giants of thefood-industry, members of the GlobalFood Safety Intiative, Novembalstands at the front-line of its market.

Novembal lavant-garde avec la premire certificationFS 22000 emballages Filiale du groupe Tetra Pak,le groupe Novembal,lun des leaders mondiaux de la fabrication de bouchonsplastiques, vient dobtenir la toute premire certificationselon le rfrentiel internationalde scurit alimentaire FS 22000 emballages . Le certificat,dlivr par AFNOR Certification,couvre les trois sites europensde Novembal. Le groupe ainiti ds 2007 des dmarchesde scurit alimentaire selon la norme ISO 22000, dans la volont de se dmarquerdes certificats privs,explique Jean-Philippe Grolier,responsable qualit corporate.

En tant les premiers obtenir la certification FS 22000 emballages conue par les gants de lagro-alimentairemembres de la Global FoodSafety Initiative, Novembalsinscrit lavant-garde de sonsecteur .

Novembal at the front-linewith the first FS 22000packaging certificationNovembal group, a subsidiary of Tetra Pak, is one of the worldsleading plastic cork manufacturers.It recently obtained the first certifi-cation according to the internationalfood safety FS 22000 packagingstandard. This certificate, delivered

15 villages TouristraVacances certifisco-label europenen 2014 Dans le cadre de sa dmarche Saisons durables ,Touristra Vacances agence de voyages et acteurdu tourisme social , sestengag faire certifier 15 de ses 22 villages vacancesselon lco-label europen.Lobjectif est dj atteint pourquatre dentre eux. Six autrespasseront laudit de certifica-tion avec AFNOR Certificationen 2013. Lco-label nouspermet de communiquer sur nos engagements. Cestaussi un support techniquepour avancer mieux et plusvite, estime Nathalie Gervaise,responsable du dveloppe-ment durable. Grce lui,nous avons pass un cap etavons rejoint la communautdes colabelliss avec tout cequelle implique en mulationet dynamisme.

15 Touristra Vacancesresorts will hold the EU Eco-label by 2014In the frame of its Sustainableseasons approach, TouristraVacances travel agency and actorof social tourism has committedto have 15 of its 22 holiday resorts certified according to the EU Eco-label. The goal has already been reached for four of them. Six others are scheduled for a certification audit with AFNORCertification in 2013. The Eco-label allows us to communicate on our commitment. Its also a technical support to fast-forward,considers Nathalie Gervaise,sustainable development manager.Thanks to it, weve passed amilestone and joined a communitywith everything it implies in terms of emulation and dynamism.

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Fertivert double la mise avec sa certification combine ISO 9001/ISO 14001

Vigipharm, entreprise devigilance sanitairepionnire Cest fait , se rjouitCaroline Navarre, dirigeantede Vigipharm sur son blog.La TPE montpelliraine depharmacovigilance a obtenu sa certification ISO 9001 fin dcembre 2012. Laudit,men par AFNOR Certification,a conclu 17 points forts et aucune non conformit.Vigipharm devient ainsi la premire entreprise devigilance sanitaire indpen-dante certifie. Pour CarolineNavarre, si cette dmarcheconstitue un signe de recon-naissance apprciable entermes dimage, elle nous asurtout permis de dfinir lapolitique qualit sur laquellenous nous appuierons pouramliorer encore nos servicesen ces temps mouvementsdapplication de nouvellesrglementations .

Vigipharm, healthsurveillance companypioneerIts done, rejoices CarolineNavarre, head of Vigipharm, on her blog. The Montpellier-baseddrug monitoring company hasobtained its ISO 9001 certificate in late December 2012. The auditled by AFNOR Certificationemphasised 17 strong points andno discrepancy with the standard.Vigipharm thus becomes the first independent health surveillancecompany holding an ISO 9001certification. In Caroline Navarresopinion, if indeed this approachconstitutes a significant label for our image, it mostly enabled usto define a quality policy on whichwell rely to improve yet again ourservices in these tumultuous timesfilled with new regulations.

Deux collectivits en tte sur la RSECollectivits by AFNOR Certification.For both, their social responsibilitysappraisal completes long-livedsustainable development approaches.AFAQ 26000 Collectivits galvanisesour services engagements byputting sustainable development at the core of our managementsystem, advocates Julie Chabaud,head of the Agenda 21 mission of Gironde. For Philippe Vieille,elected representative in charge of sustainable development forBernin, this structuring approachwill enable the system to survive the end of political mandates!. The citys services directoremphasises for his part that the assessment audit identified 80 improvement points, whichconstitute an operational roadmapfor the future.

Reports available on:www.afnor.org/certification

Quest-ce qui relie le conseilgnral de la Gironde et lapetite ville de Bernin en Isre ?Ces deux collectivits ont tles premires values AFAQ26000 Collectivits par AFNORCertification. Lvaluation deleur responsabilit socitalesinscrit dans la continuit dedmarches de dveloppementdurable portes de longue date. AFAQ 26000 Collectivitsdynamise lengagement desservices en mettant le dvelop-pement durable au cur dusystme de management ,estime Julie Chabaud, respon-sable de la mission Agenda 21de la Gironde. Pour PhilippeVieille, lu au dveloppementdurable de Bernin, il sagit

dune dmarche structurantequi survit la dure dunmandat ! . Le DGS rappellepour sa part que laudit dva-luation a permis didentifier plusde 80 pistes damliorations,constituant ainsi une feuille deroute pour la suite .

Retrouvez les tmoignagesdans leur intgralit sur :www.afnor.org/certification

Two local authorities take the lead on CSRWhats the link between the departmental Council of Gironde and the small town of Bernin in Isre? These two local governments were the veryfirst to be assessed AFAQ 26000

AFNOR Certification. In 2012, the Dufour brothers just renewedtheir certificate. From the start, we never could imagine launching a new activity without any quality,traceability or environmentalguarantees, explains Ludovic Dufour.Since then, Fertivert observes the positive repercussions of thisvoluntary approach. For the ruralsmall business: Certification easesthe relation with our stakeholdersand has helped developing ourcustomer base. Weve also greatlyimproved our waste valorisationrate. Relying on these basics,Fertivert won the local 2012sustainable development Trophiesand already thinks about initiatingan ISO 26000-based CSR approach.

Entreprise familiale decompostage de dchetsverts cre en 2003, Fertiverta obtenu sa double certificationISO 9001/ISO 14001 ds 2005,avec AFNOR Certification. Fin 2012, les frres Dufourviennent de renouveler leurcertificat. Nous ne pouvionsenvisager de lancer une activitsans garanties de qualit, de traabilit et de respect de lenvironnement , expliqueLudovic Dufour. Fertivert constatechaque jour les retombespositives de cette dmarchevolontaire. Pour la TPE agricole : La certification facilite les relations avec nos partiesprenantes et nous a aids

dvelopper notre clientle.Nous avons aussi amliornotre taux de valorisation desdchets. Forte de ces acquis, Fertivert a remport les Trophes dudveloppement durable 2012en Haute-Normandie et penseaujourdhui se tourner vers la RSE et lISO 26000.

Fertivert goes all in witha combined ISO 9001/ISO 14001 certificationThe family-based green-wastecomposting small companyFertivert, created in 2003, obtaineda double ISO 9001/ISO 14001certification as early as 2005 with

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>>>>>LIRE ARTICLE PAGE SUIVANTE

>>>>>>>> lheure de lexplosion du cotde lnergie, de plus en plusdentreprises sintressent aux dmarches pragmatiquesqui permettent de matriser leur efficacit nergtique. Sortie en juin 2011, la normeinternationale ISO 50001, qui fournit le cadre un systme de management de lnergie,rencontre le succs. Retour sur cette tendance de fond.

>>>>>>>>While energy costs are constantly escalating,more and more companiestake an interest inpragmatic approaches,which enable them tocontrol their energyefficiency. Published lastJune, the internationalstandard ISO 50001,which provides theframework for an energymanagement system, has been met withenthusiasm. Lets take alook at this leading trend.

ISO 50001 : carburer lefficacit nergtiqueISO 50001: Running on Energy Efficiency

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Depuis 2005, les tarifs du gaz ont bondi de 80 %*.En parallle, une hausse de 30 % des prix de llectricit estprvue dici 2017. lvidence,le poste nergie pse sur les entreprises. Or, selonlAdeme, mettre en place un systme de managementde lnergie (SMEn) permet de rduire sa consommationnergtique jusqu 40 %. Les organisations ont donctout intrt se tourner versdes dmarches comme lISO 50001. Le contexte est particulirement porteur,explique Batrice Poirier, chef de produit nergie pourAFNOR Certification. La directive europenne fficacit nergtique de fin 2012 exige que les grandesentreprises ralisent un auditnergtique tous les quatre ans.Et la certification ISO 50001 est spcifiquement cite en rponse cette obligation. Par ailleurs, dans le cadre delobligation faite aux fournisseursdnergie daider leurs clients

conomiser de lnergie et de le prouver en obtenantdes Certificats dconomiednergie (CEE cf. encadr),une incitation la certificationISO 50001 existe depuis mars2012. Ce systme devraitsoutenir la dmarche en France,observe Batrice Poirier.Dautant que la certificationISO 50001 demeure lun desrares systmes de manage-ment o investissement rimerapidement avec gains finan-ciers, tout en contribuant larputation environnementale.

Des certifications en hausseUne trentaine dentreprises en France sont certifies ISO 50001, dont la moiti par AFNOR Certification, et la tendance est la hausse.Afin de rpondre lintrt des organisations, AFNORCertification dploie une offrecomplte sur le segment du management de lnergie.Outre AFAQ ISO 50001, il est possible dengager une dmarche par tapes. Les entreprises valident ainsiun Niveau 1, pour deux ans et non renouvelable, avant de satteler lensemble desexigences pour atteindre lacertification complte. Plus en amont, la visite dvaluationpropose une approche sur

With ISO 50001,companies run on energy efficiencySince 2005, gas prices havegone up 80%*, while a 30%increase of electricity prices isscheduled by 2017. Obviously,the energy budget headingweighs heavily on businesses.Yet, according to the FrenchEnvironment and EnergyManagement Agency (Ademe),implementing an energymanagement system (EMS)could generate up to a 40%decrease in energy consumption.Organisations would thus be welladvised to opt for standardizedapproaches such as ISO 50001.Circumstances are particularlysuitable, explains Batrice Poirer,Energy product manager withAFNOR Certification.The EuropeanEnergy Efficiency directivereleased in late 2012 requiresbig companies to undergo an energy audit every 4 years.And the ISO 50001 certificatehas been specifically designatedas an answer to this obligation.Moreover, in the French contextwhere energy providers areobliged to help their clientsimprove energy savings anddemonstrate it by obtainingeconomy savings certificates akawhite certificates (see highlight) an encouragement to implementISO 50001 has been released inMarch 2012. This system shouldsupport the standard in France,observes Batrice Poirier. Especiallyconsidering that ISO 50001remains one of the very fewmanagement systems whereinvestment swiftly rimes withfinancial gain, all the whilecontributing to a companysenvironmental reputation.

A rising number of certificatesAround 30 companies hold anISO 50001 certificate in France,of which 15 delivered by AFNORCertification, and this number is increasing. In order to meetorganisations rising interest,AFNOR Certification deploys

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Avec lISO 50001, les entreprises carburent lefficacit nergtique

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Le systme de management de lnergie permet de rduire sa consommation nergtique

jusqu 40 % (Ademe).Implementing an energy

management system couldgenerate up to a 40% decrease

in energy consumption (Ademe).

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* According to the data of the FrenchRegulatory Commission of Energycompiled by Agence France Presse.


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de lefficacit et de la perfor-mance nergtique de notrepatrimoine. Elle permet la foisde rduire nos dpenses degestion tout en maintenant laqualit de confort des quipe-ments pour les usagers.

Bientt 15 000 certifisISO 50001 en Allemagne ?Toutefois, malgr le rcentdynamisme franais autour du management de lnergie, la situation dun pays commelAllemagne laisse mesurer le chemin parcourir. La filialedu Groupe AFNOR outre-Rhin,GUTcert, compte elle seule120 clients certifis ISO 50001,soit 10 % du march. Il fautdire que ltat allemand a mis en place des rductions de taxes sur lnergie pour les grandes entreprises qui ont mis en place un SMEn,explique Jan Lieback, directeurde GUTcert. Une nouvelle loi est par ailleurs en discussionpour soumettre les rductionsde taxes pour les industriesnergivores la certificationISO 50001. Cela aurait poureffet damener de 15 000 25 000 entreprises se tournervers la certification dici 2015 ! .Et le succs de lISO 50001 ne sarrte pas aux frontiresde lEurope : GUTcert a dlivrle 1er mars dernier le premiercertificat ISO 50001 au groupedlectricit russe Inter RAOpour les activits de ses centralesen Sibrie.

a complete offer on the energymanagement segment. Besidethe AFAQ ISO 50001 certification,one can engage in a step-by-stepapproach. Companies validate anon-renewable valid-for-two-yearsFirst Level before tackling therest of ISO 50001s requirementsin order to obtain their fullcertification. Further upstream,the Assessment Visit proposes atailored approach. This serviceenables companies, who wonderabout the relevance of buildingan EMS, to measure the gaps tobridge before reaching certification,clarifies Batrice Poirier. It providesa first roadmap to size up theproject.

Local authorities enter energy managementWho are the certifiedorganisations? Those for whichenergy efficiency is a sellingpoint, and those operatingenergy-consuming activitiessuch as paper-manufacturers,food processing industries orlocal authorities, specifiesBatrice Poirier. Such is the caseof the city of Saint-Raphal, a 34,000-inhabitant municipality,which has been the first localauthority to hold an ISO 50001certificate in France, and thethird in Europe. The subject ofenergy is unavoidable. Water,gas and electricity alone accountfor 2.6 million Euros in our budget,i.e. 4% of our expenses,explains Denis Boy, deputyservices director and head of theISO 50001 certification. Whenengaging the approach, the citytargeted street lighting and six of the most energy-consumingitems of equipment. By dint of measures, diagnosis and new

mesure. Cette prestationpermet aux entreprises qui sinterrogent sur lopportunitde construire un SMEn de se faire une ide de lcart quiles spare de la certificationISO 50001, prcise BatricePoirier. Elle fournit une premirefeuille de route pour dimen-sionner le projet.

Les collectivits selancent dans le manage-ment nergtiqueQui sont les organisations certifies ? Celles pour quilefficacit nergtique constitueun argument de vente, et cellesdont lactivit est particulire-ment nergivore, linstar des papetiers, des industriesagro-alimentaires ou encoredes collectivits , dtailleBatrice Poirier. Cest le cas de la ville de Saint-Raphal, 34 000 habitants, premirecollectivit certifie ISO 50001en France et troisime en Europe. Lnergie sest imposecomme un sujet incontour-nable. Leau, le gaz et llectri-cit, reprsentent un budget de 2,6 millions deuros, soit 4 %de nos dpenses de fonction-nement , expose Denis Boy,directeur gnral adjoint des services et pilote de la certification ISO 50001. En engageant la dmarche, la ville a mis laccent sur son rseau dclairage public et sur six quipements les plus consommateurs. forcede mesures, de diagnostics etde nouveaux choix techniques, la facture nergtique de la ville est reste stableentre 2011 et 2012 0,03 %, tandis que les prix de lnergieaugmentaient de 18,5 %,souligne Denis Boy. La dmarche AFAQ ISO 50001joue un rle dacclrateur denotre stratgie damlioration

Bonification desCertificats dconomiednergie pour lescertifis ISO 50001La loi du 13 juillet 2005 a introduit le dispositif des certificats dconomie dnergie ou CEE : il oblige les fournisseurs dnergie(EDF, GDF, Total ou Auchan), sous peine de pnalits financires, inciter leurs clients raliser desconomies dnergie en effectuantdes travaux mettant en uvre destechnologies sobres nergtiquementsur leurs installations ou acheterdes CEE sur le march. Toute structurequi ralise des conomies dnergiese voit attribuer des CEE en fonctiondes KWh conomiss et peut lesrevendre. En mars 2012, un arrtministriel a introduit deux fichesstandardises concernant les cono-mies dnergie afin de promouvoirlISO 50001. Depuis lors, les CEEobtenus peuvent tre bonifis hauteur de 50 % pour une certification de Niveau 1 et hauteurde 100 % pour une certification ISO 50001 (Niveau 2).

Improvement of EconomySavings Certificates forISO 50001 certificationholdersA law issued in July 2005 introduceda new measure: Economy SavingsCertificates or CEEs. It forces energyproviders (such as EDF, GDF, Total orAuchan), under penalty of sanctions,to incite their clients to save energyby improving their installationsthrough energy-sober technologies or to buy CEEs on the market. Any structure, which realisesstandardized energy-savings, getsCEEs reflecting the amount of KWhsaved and can sell them. In March2012, a ministerial order introducedtwo standardized proceduresconcerning energy savings in order topromote ISO 50001. Thereafter, CEEswill be multiplied by 50% if thestructure holds a Level 1 certificationand up to 100% for a full ISO 50001certificate (Level 2).

La dmarche AFAQ ISO 50001permet de rduire les dpenses de gestion tout en maintenant

la qualit de confort desquipements pour les usagers. The AFAQ ISO 50001 certificate

enables to cut managementexpenses while maintaining the

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Avec lISO 50001, les entreprises carburent lefficacit nergtiqueWith ISO 50001, companies run on energy efficiency


technical options, the Citysenergy bill remained stable at0.03% between 2011 and 2012while energy prices increased by18.5%, emphasises Denis Boy.The AFAQ ISO 50001 certificatehas played the role of anaccelerator for our energyefficiency improvement strategy.It enables us to cut ourmanagement expenses whilemaintaining the same quality ofwell-being for equipment-users.

Cr en 1959, le Syndicat Mixte des Ordures Mnagres de la Vallede Chevreuse (SIOM) collecte, traite et valorise les dchets de 17 communes. Cette structure de 31 salaris transforme son usinedincinration en centre de valorisation nergtique. Elle sestparalllement lance dans une certification AFAQ 50001 par tapespour dcupler limpact des travaux. Le Niveau 1 a t obtenu en avril 2012. Laudit de certification est prvu pour fin mai.

Lorsque le SIOM lance son chantier de valorisation nergtique, sa priorit consiste moderniser ses deux fours dincinration. Lun deux,datant des annes 70, ntait quip daucun dispositif de valorisationnergtique , explique Olivier Le Clech, son directeur gnral. Le syndicatambitionne de faire passer sa performance nergtique de 23 75 % en brlant les ordures pour produire du chauffage et de llectricit. terme, avec ses nouvelles chaudires, le SIOM produira au moins 17 500 MWh dlectricit, dont 50 % seront consomms par lusine et 50 % seront vendus EDF. Et 105 000 MWh thermiques alimenteront hauteur de 45 % des besoins, le rseau de chauffage urbain des Uliset quelques entreprises du parc dactivits de Courtaboeuf. Cela vapermettre au SIOM de baisser la taxe denlvement des orduresmnagres denviron 1,25 millions deuros , poursuit Olivier Le Clech.Et lISO 50001 dans tout cela ? Nous avons dcouvert quavec unecertification ISO 50001, nous pourrions bonifier de 100 % les Certificatsdconomie dnergie obtenus grce aux travaux. Nous avons doncengag une dmarche AFAQ 50001 par tapes avec AFNOR Certification,en commenant par le Niveau 1 ds avril 2012.

Un investissement compens par les conomies dnergieTrs vite, lISO 50001 modifie lapproche du projet. Grce la norme,nous avons intgr laprs, cest--dire la formation des agentschargs de piloter lusine, la matrise oprationnelle des installations et la gestion de cette nouvelle unit de valorisation. Le SIOM a complt ses travaux pour encore plus dconomies, en installant des variateurssur les ventilateurs de tirages et en remplaant certains lments dundes deux fours. Soit 450 000 euros de travaux complmentaires. Cesinvestissements seront vite compenss, senthousiasme Olivier Le Clech.Nous tablons sur 265 000 dconomies deau, 320 000 dconomiesdlectricit et 1,6 M de recettes supplmentaires dues la ventednergies ! LISO 50001, en nous contraignant mieux organisernotre gestion de la valorisation nergtique a permis den dcupler les effets potentiels ! Nous serons audits pour lobtention du Niveau 2(ISO 50001) en mai prochain .

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15,000 ISO 50001 certificateholders in Germany tomorrow?However, despite the recentdynamism surrounding energymanagement in France, the situation of a country likeGermany gives an idea of the road ahead. AFNOR GroupsGerman subsidiary GUTcertsingle-handedly accounts for120 ISO 50001 certified clients,i.e. 10% of the market. It should be said that the Germangovernment implementedreductions on energy bills for big companies who could provethat they put in place an energymanagement system as early as2009, explains Jan Lieback, CEO of GUTcert. For that matter,a new law is currently underdiscussion in order to submit the energy-tax reductionsdesigned for energy-consumingmanufacturing businesses to the procurement of an ISO 50001certificate. If the bill passed, it could steer between 15,000 and 25,000 companies towardscertification by 2015! ISO 50001ssuccess doesnt stop at theEuropean border: early MarchGUTcert delivered an ISO 50001certificate to the Russian electricitygroup Inter RAO fort its Siberianpower plants activities.

Un Tour deFrance pourpromouvoir le managementde lnergieLe 16 avril, Paris, le Groupe AFNOR donnerale coup denvoi de son Tour de France nergie en partenariat avec lATEE(Association Techniquenergie Environnement). Il fera tape dans dix villesde France pour sensibiliserles entreprises au lien entreperformance nergtiqueet comptitivit. Ce Tourde France vise mieuxfaire connatre la normeinternationale ISO 50001et informer sur les bn-fices de la dmarche.Chaque runion rappellerale contexte rglementaire,prsentera lISO 50001 et le retour dexpriencesdorganisations certifies,les incitations la mise en uvre de lISO 50001ainsi que les systmes de reconnaissance.

Pour rejoindre ltape la plus proche,www.afnor.org.

Le SIOM mise sur lISO 50001 pour dmultiplier ses performances

Syndicat Mixte des OrduresMnagres de la Valle de

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A Tour de France to promote energy managementThe AFNOR Group will kick-off the Energy Tour deFrance, organised in partnership with the Energy andEnvironment Technical Association (ATEE), on the 16th of April in Paris. This cycle of conferences will stopover in 10 French cities in order to raise companiesawareness of the link between energy performance andcompetitiveness. This Tour de France aims at creatingmore awareness of the ISO 50001 standard and of the certifications benefits. Each conference will start with a reminder of the current regulation, will present ISO 50001 and enhance certificate holdersfeedback. Public incitements to implement ISO 50001as well as acknowledgement systems will also bedetailed. The closest reunion, www.afnor.org.


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Lindustrie papetire fait partie des secteurs lesplus nergivores. Le groupe sudois Munksj,fabricant de papiers de spcialits, a donc fait de lefficacit nergtique une priorit. Son sitevosgien dArches 460 salaris pour une produc-tion annuelle de 60 000 tonnes vient dobtenirla certification AFAQ ISO 50001. Explications deYannick Habert, directeur QSE.

Pourquoi Munksj Arches a-t-il engag une approche ISO 50001 ?Yannick Habert (YH) : Dabord, parce quil sagit dunprojet corporate du groupe et que nous souhaitionsnous aligner sur les meilleurs pratiques aprs le rachatdu site en mars 2011. Ensuite, parce que la perfor-mance nergtique a toujours t au cur de nosproccupations : notre premier Monsieur nergieremonte au choc ptrolier de 1973 ! Enfin, parce quelnergie reprsente notre troisime poste de dpenses.Matriser les consommations est donc une ncessitpour prserver notre comptitivit face laccrois-sement des cots !

Quelles ont t vos priorits dactions ?YH : Le site dArches, dj certifi QSE par AFNORCertification, a pu capitaliser sur une solide culturedes systmes de management. Aprs la formationdu comit de pilotage nergie, les efforts se sontconcentrs sur deux points essentiels. En premierlieu, lautomatisation des capteurs du plan decomptage, qui permet de mesurer prcisment nosconsommations dnergie et de traquer les pointsdamlioration (fuites, surrgime, mauvaise utili-sation des machines, etc.). Le deuxime axe a portsur les comportements. Chacun doit tre capabledidentifier les gaspillages nergtiques. Une expo-sition itinrante sest droule dans lusine sur lesujet, une charte graphique spcifique a t dve-loppe, lnergie est aborde dans les livrets deformation, des fiches damlioration ont t misesen place Une opration Leanergie va aussi viser lever le niveau de culture nergtique chez tousles salaris via un systme de questions systma-tiques, pour chaque poste et chaque machine.

Quels sont les premiers rsultats ?YH : La certification ne date que doctobre 2012, nousavons peu de recul. Mais nous visons une baissedenviron 1 % de nos consommations et donc denotre facture nergtique. Nous verrons en findanne si les perspectives dconomies sont sup-rieures. De nouvelles actions en 2013 visent fairebaisser le talon nergtique de lusine consom-mation lorsque les outils de production sont larrt.Nous agirons aussi sur ladquation entre nosbesoins et nos consommations effectives. Les outilsdvaluation sont en cours de dveloppement.

The paper industry counts amongst the mostenergy-hungry activities. The Swedish groupMunksj, expert in specific specialty papers, has thus declared energy efficiency a priority. Its Arches plant, located in the French Vosges,which counts 460 employees and produces 60,000 tons of paper per year, has just obtainedthe AFAQ ISO 50001 certification. More detailswith Yannick Habert, QSE director.

Why did Munksj Arches engage an ISO 50001 approach?Yannick Habert (YH): First of all because its acorporate project and because we wanted to line upwith the groups best practices after the purchase of our plant in March 2011. Second of all, becauseenergy performance has always been a core concern:our first Mister Energy dates back to the first oilshock in 1973! Finally, because energy represents ourthird line of expenses. Therefore controlling consumptionis a must in order to stay competitive despite costincreases!

How have you chosen your priorities?YH: Arches plant already holds a QSE certificate,delivered by AFNOR Certification. It enabled us to leanon our solid culture of management systems. After thetraining of the steering committee, our efforts focusedon two main aspects. First, automating all the sensorsof our counting-plan, which enable us to preciselymeasure energy consumptions and to track downimprovements (leaks, overdrive, wrongful use ofmachinery, etc.). The second priority focused onbehaviours. Everybody must be able to identify energywasting. We organised an itinerant exhibition on the topic, developed a specific style guide, added achapter on energy in the training leaflets, and createdimprovement cards An operation called Leanergywill also aim to increase the level of energeticawareness amongst the whole staff through a seriesof systematic questions for each position and eachengine.

What are the initial results?YH: The certificate only dates back to October 2012therefore we lack perspective. But we bank on anaverage 1% decrease of our consumptions and thus of our energy bill. Well see by the end of the year ifsavings prospects are higher. New actions scheduledfor 2013 will aim at decreasing our consumption whenall production engines are idle. We will also work onthe balance between our needs and our effectiveconsumptions. Assessment tools to this end arecurrently under development.

Se prparer une nergie structurellement chre pour rester comptitif

Yannick HABERT

Getting ready for structurallyexpensive energy in order to staycompetitive

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The SIOM banks on ISO 50001to magnify its performance

Created in 1959, the local governmentassociation for household waste collectionof Valle de Chevreuse (the SIOM) collects, treats and valorises waste for 17 municipalities. This 31-employeestructure is currently transforming itswaste incineration plant into an energy-generation centre. Simultaneously, itinitiated an AFAQ 50001 step-by-stepcertification in order to increase theimpact of the change. Level 1 was reachedlast April.

When the SIOM launched its energy-generationrenovation project, the priority consisted inmodernising its two incineration ovens. One ofthem dated back to the 70s and wasntequipped with any energy-generation apparatus,explains Olivier Le Clech, managing director.The association has set a target of improvingits energetic performance from 23% to 75% byproducing heating and electricity throughburning waste. Eventually, with its new boilers,the SIOM should produce at least 17,500 MWhof electricity, 50% of which will be self-consumed and 50% of which will be sold backto the electricity provider EDF. And 105,000thermal MWh will fuel, up to 45% of theirneeds, the district heating network of the cityLes Ulis and of a few companies located on anearby activity centre. This will enable theSIOM to lower the household waste collectiontax by approximately 1.25 million euro,continues Olivier Le Clech. What about ISO50001? We discovered that with an ISO 50001certification, we could improve by a 100% theeconomy savings certificates obtained with therenovation project. We thus decided to engagein an AFAQ 50001 step-by-step approach withAFNOR Certification, starting right way withLevel 1 in April 2012.

Energy savings will counterbalance the investmentRapidly, ISO 50001 modified the projectapproach. Thanks to the standard, weintegrated the afterwards aspect, i.e. thetraining of the agents in charge of the plant,the operational command of the installationsand the management of the new recycling unit.The SIOM supplemented the work in progressfor even more savings, by installing variablespeed drives on its extractor fans and byreplacing some technical elements in one ofthe ovens. A 450,000 euro-worth additionalbill. These investments will quickly recouped,enthuses Olivier Le Clech. We count on265,000 - worth of water savings, 320,000- worth of electricity savings and 1.6 millioneuro of extra income thanks to energy sales! By forcing us to improve our energeticgeneration management, the ISO 50001standard magnified its potential impacts! We will pass the audit to obtain the Level 2 of the ISO 50001 certificate in May 2013.

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Mon entreprise est-elle prte pour lISO 50001 ? Le management de lnergie prsente-t-il vraiment unintrt ? Quelle sera lampleur du chantier ? En proposantun tat des lieux adapt tous les stades de maturit, la visite dvaluation rpond ces interrogations. Elle asduit une vingtaine de structures en 2012-2013. VincentDouvernelle, auditeur AFNOR Certification, en souligneles points forts.

Quest-ce que les entreprises retirent de la visite dvaluation ?Vincent Douvernelle (VD) : Tout dpend de leur attente initiale.Pour certaines, dcides obtenir la certification, il sagit deraliser un tat des lieux pralable et de tracer une premirefeuille de route. Lorsque lentreprise est dj certifie sur unsystme ISO 14001 par exemple, la visite dvaluation aide intgrer le nouveau rfrentiel pour jouer sur les complmenta-rits. Pour dautres entreprises, il sagit de dcouvrir, dexplorerle rfrentiel, et dvaluer lintrt de lISO 50001 par rapport leurs enjeux. La visite dvaluation constitue vritablement uneprestation sur mesure, qui peut aussi bien convenir unepremire approche qu un pr-audit, comme une rptitiongnrale.

Quelle valeur ajoute en dcoule ?VD : Le rapport dvaluation va lessentiel et souligne lespoints forts sur lesquels lentreprise peut sappuyer, les voiesde progrs et les carts potentiels. La visite permet de limiterle risque dcart majeur lors de laudit de certification. Cestbien souvent loccasion de travailler sur la question duprimtre de la dmarche. Quelles nergies et quipementsfaire entrer dans le SMEn ? O sarrter ? Bien dlimiter lechamp de la certification constitue souvent un gage de succs.Par ailleurs, la visite dvaluation dlivre des pistes damlio-ration sur un lment fondamental du systme de managementISO 50001 : la revue nergtique. Une tape est essentielle :cest loutil dont lentreprise se sert pour faire son bilan, iden-tifier et hirarchiser ses potentiels damlioration de la perfor-mance nergtique. La visite souligne que cet outil doit tredynamique et pragmatique, pour tre utile au systme demanagement, et non relgu au placard aprs le bilan initial.

En quoi la relation noue avec les entreprises diffre-t-elle de laudit ?VD : Lauditeur doit sadapter lattente du client pour dlivrerune valuation sur mesure qui corresponde prcisment laproblmatique de lentreprise linstant T. Les valus de leurct se rvlent souvent plus ouverts, plus lcoute et plusdemandeurs dorientations que lors dun audit, souvent vcucomme un examen. Avec la visite dvaluation, chacun a cons-cience que plus la relation est transparente, plus le questionne-ment est fluide, plus ltat des lieux sera porteur damlioration.

3

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Avec lISO 50001, les entreprises carburent lefficacit nergtiqueWith ISO 50001, companies run on energy efficiency

3 questions Vincent DOUVERNELLEAuditeur pour AFNOR Certification

La visite dvaluation ? Une prestation sur mesure

1

The Assessment Visit? A tailored service

Is my company ready for ISO 50001? Is energymanagement truly of interest for my business? What will be the scope of this project? An appraisal suitable forall maturity stages, the assessment visit answers those interrogations. It has already convinced around 20 structures in 2012-2013. Vincent Douvernelle, anAFNOR auditor, emphasises its strong points.

What do companies gain with the Assessment Visit?Vincent Douvernelle (VD): It all depends on their initialexpectations. Some of them, determined to obtain a certification,want a preliminary appraisal and a first roadmap. For example,when a business has already build an ISO 14001 system, theAssessment Visit helps them integrate the new referential andto lean on complementarities. Other organisations merely wantto discover and explore the framework in order to evaluate theinterest of ISO 50001 certification regarding their problematic.The assessment visit truly constitutes a tailor-made answer,which adapts either to an initial exploration or to a pre-audit, a little like a dress rehearsal.

How would you describe its added value?VD: The assessment report goes straight to the point andunderlines the strongest assets the company can rely on,improvement opportunities and potential gaps. The visitreduces the risk of a major discrepancy during the certificationaudit. Its very often an occasion to work on the question of the certification scope. Which energies and equipment must I include in my EMS? Where do I draw the line? Clearlycircumscribing the field of certification is often a token ofsuccess. Besides that, the assessment visit proposesimprovement points on a fundamental element of the ISO 50001 management system: the energy review. This step is essential: its the tool the company uses to take stock; to identify and rank the ways it can improve its energy usage.The assessment visit emphasises how important it is for thistool to be dynamic and practical to be of use and not forgottenin a cupboard after the first appraisal.

How is the relationship with companies different than during an audit?VD: The auditor must adapt to the clients expectation in orderto deliver a custom-made assessment truly connected with the companys problematic at a given moment. On their part,the assessed clients often prove more open, more attentive andmore in demand for orientations than during an audit, which isoften experienced as an examination. With the assessmentvisit, each is aware that the more transparent the relationship,the more fluid the questioning, the more improvement will comeout of the appraisal.

in practice/en pratique/


>>>>>>>>> travers trois tapes, le pack 3D (pour Destination DveloppementDurable) permet aux entreprises du secteur agro-alimentaire de dmarrer unedmarche de responsabilit socitale. Et de faire reconnatre les actions engages.Explications.

Le pack 3D distille le dveloppement durable dans lagro-alimentaire

Le secteur agro-alimentaire,plac au cur des crises, a vu natre le principe deprcaution. Cest dsormaisvers la responsabilit socitaleque sorientent les entreprises. Pour rpondre leurs attentes,AFNOR Certification, en parte-nariat avec Coop de FranceAquitaine, a cr le dispositifpack 3D destination dvelop-pement durable. Dabordpropose aux acteurs aquitainsde lagro-alimentaire, cette offre est, depuis 2008,dploye au niveau nationalsous limpulsion dAFNORCertification, de Coop de France et de nombreux acteurs du secteur (ARIA, CRITT, PEIFL). Cet outil accompagne les entreprises dsireuses desengager dans une dmarchede responsabilit socitale et de communiquer sur leur engagement et leurs rsultats.Lobjectif ultime de la dmarche3D est lvaluation AFAQ 26000,qui reconnait les pratiques et les rsultats obtenus ,explique Anne-Eugnie Gaspar,ingnieure action rgionale

3D Pack propelssustainable developmentinto the agri-food sector3D* Pack targetingsustainable developmentenables companies in the agri-food sector to start asocial responsibility approach,via three phases. Thereby,they can have the actions that they take recognised.Explanations.The agri-food sector, positioned at the heart of crises,has seen the emergence of the precautionary principle.Companies are now turningtowards social responsibility. To meet their expectations,AFNOR Certification, inpartnership with Coop de FranceAquitaine, has created the 3DPack targeting sustainabledevelopment. Initially offered to Aquitaine agri-foodstakeholders, this solution,driven by AFNOR Certification,

Aquitaine pour le GroupeAFNOR.

Une dmarche en trois tapes :formation, diagnostic et communication Trois temps forts jalonnent le dispositif 3D : dabord, une phase de formation, puis une tape de diagnostic,et enfin le dploiement dunecommunication individuelle etcollective. Ainsi articul, le pack3D destination dveloppementdurable sensibilise dans un premier temps le comit dedirection aux objectifs et enjeuxde la responsabilit socitale. La phase de formation vise insuffler une culture de responsabilit socitale au sein de lquipe dirigeante. Ce faisant, pendant une journe,les formateurs dAFNORComptences prparent lesquipes dirigeantes ltapedu diagnostic . Le diagnosticest, lui, ralis par des expertsqualifis qui restent deux jours sur site en moyenne. Ils passent au crible lensemble


Anne-Eugnie GASPAR,ingnieure actionrgionale Aquitaine.

.19mars/march 2013



Le pack 3D distille le dveloppement durable dans lagro-alimentaire3D Pack propels sustainable development into the agri-food sector


Coop de France and a numberof stakeholders within the sector(ARIA, CRITT, PEIFL, etc.), has been deployed nationwidesince 2008. This tool assistscompanies who want to headdown the social responsibilityroute and communicate theircommitment and their results.The ultimate aim of the 3Dapproach is AFAQ 26000assessment, which recognisesthe practices and resultsobtained explained Anne-EugnieGaspar, Aquitaine regionalaction engineer for the AFNORGroup.

A three-phase approach:training, diagnosis and communicationThree significant periods set the cornerstones of the 3D Packmechanism: firstly, a trainingphase, then a diagnosis phase,and finally the deployment of individual and collectivecommunication. Organised in this way, 3D Pack targetingsustainable development firstly raises the ManagementCommittees awareness of socialresponsibility objectives andissues. The training phase aims to instil a culture of social responsibility within themanagement team. In doing so,over one day, AFNORComptences trainers preparemanagement teams for thediagnosis phase. The actual

diagnosis is carried out byqualified experts who remain on site for two days on average.They scrutinize all of thecompanys current practicesaccording to 8 criteria based onISO 26000, and this is followedby half a day of reporting.Through diagnosis, thecompany can see its profile in terms of social responsibility.It therefore knows where andhow it must take action to moveforward. After this secondphase, the company can defineits social responsibility andsustainable developmentstrategy and policy. It is also ableto implement its action plan, andadopt indicators and a systemfor managing the approach. So many initiatives that everyonethen needs to be made awareof. This is why the 3D Packtargeting sustainabledevelopment has a dedicatedwebsite: The company thereforehas a sectoral and collectiveshowcase where it can publishits sustainable developmentreport, i.e. its actions and theresults obtained. In this way,the 3D Pack provides companieswith all of the necessary tools to effectively prepare for AFAQ 26000.

* 3D = Destination Dveloppement Durablein french.

Des retoursplbiscits !84,5 %, cest le taux dentreprises se dclarantsatisfaites ou trs satisfaites davoirconduit une dmarchepack 3D destinationdveloppement durable,selon une tude mene en mai 2012 auprs desentreprises concernes.Les dirigeants soulignentnotamment laccessibilitet la facilit de compr-hension de loutil dediagnostic 3D, ainsi que la dure et la mobilisationdes salaris. Par ailleurs,94,8 % se rvlent satisfaites ou trssatisfaites de la perti-nence des sujets traitsdans le cadre du diagnostic.Enfin, 82,8 % des entre-prises ont mieux appr-hend les enjeux du dve-loppement durable grce la formation, et 72,4 %ont ainsi mieux prparleur diagnostic.

des pratiques existantes danslentreprise selon 8 critresbass sur la norme ISO 26000,et il est suivi dune restitutiondune demi journe. Grce au diagnostic, lentreprisedispose de son profil en termede responsabilit socitale. Elle sait ainsi o et commentelle doit agir pour progresser . lissue de cette secondetape, lentreprise est mmede dfinir sa politique et sa stratgie de dveloppementdurable et responsabilitsocitale. Elle est aussi enmesure de mettre en place son plan dactions, de se doterdindicateurs et dun dispositifde management de la dmarche.Autant dinitiatives quil sagitensuite de faire connatre. Cest pourquoi le pack 3Ddestination dveloppementdurable intgre un site ddi : Lentreprise dispose ainsidune vitrine sectorielle etcollective o elle peut publierson rapport dveloppementdurable, cest--dire ses actionset les rsultats obtenus . Ainsi,avec le pack 3D les entreprisesont toutes les cartes en mainpour se prparer efficacement lvaluation AFAQ 26000.

Positive feedback!According to a survey held in May 2012 with relevant companies, 84.5% said thatthey were satisfied or very satisfied for having carried out a 3D Pack targetingsustainable development approach.Managers highlighted, in particular, the 3Ddiagnosis tools accessibility and ease ofunderstanding, as well as the duration andthe mobilisation of employees. Furthermore,94.8% were satisfied or very satisfiedwith the relevance of the subjects coveredas part of the diagnosis. Finally, 82.8% of the companies now have a betterunderstanding of sustainable developmentissues thanks to the training, and 72.4%have therefore better prepared theirdiagnosis.

Grce au diagnostic, lentreprisedispose de son profil en terme deresponsabilit socitale. Elle sait ainsio et comment elle doit agir pourprogresser.

Through diagnosis, the companycan see its profile in terms of socialresponsibility. It therefore knowswhere and how it must take actionto move forward.


tracking developments in benchmark standards

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through requirements concerning purchase and suppliersassessment. This will add sense and value to environmentalapproaches, underlines ErwanChagnot, the expert appointed byAFNOR to participate in the ISOsinternational meetings (ISO TC 207WG5). This revision should renewthe interest around ISO 14001 andconfirm its status as an operationaltool for CSR. The new ISO 14001is scheduled for publication inJanuary 2015, only a few monthsbefore the new version of the ISO 90001 standard (see article inaction&performance 18).

La rvision de lISO 14001 entre dans le vif du sujet

La norme rvise renforceranotamment le lien entre manage-ment environnemental et stratgiede lentreprise, prcisera larticula-tion avec les principes de la RSE(responsabilit socitale desentreprises) et prendra en compteles impacts tout au long du cyclede vie des produits en posantnotamment des exigences liesaux achats et lvaluation des fournisseurs. Tout cela ajoutedu sens et de la valeur ajoute aux dmarches environnementales,estime Erwan Chagnot, expertmandat par AFNOR pour parti-ciper aux runions internationalesde lISO (ISO TC 207 WG5). La rvision va relancer lintrtautour de lISO 14001 et laffirmercomme un outil oprationnel pour la RSE. La publication est prvue pour janvier 2015, soit quelques mois peine avantcelle de la nouvelle version de lISO 9001 (voir article dansaction&performance n 18).

The ISO 14001 revisiongets to the heart of the matterAfter its initiation early in 2012,the revision process of theenvironment managementstandard ISO 14001 carries on.The new version promises to be decisive: it will align the document on the high levelcommon core structure formanagement system standardsand will take into account the results of the world surveyconducted with users of thestandard.

The revised standard will amongst other things strengthenthe link between environmentalmanagement and companysstrategy, will clarify the link withcorporate social responsibility(CSR) principles and integrateenvironmental impacts all along the products life cycle, especially

Lance dbut 2012 la rvision de la norme de management environnemental ISO 14001se poursuit. Celle-ci sannonce dcisive : elle alignera le document sur la structurecommune toutes les normes de systmes de management et tiendra compte desrsultats de lenqute mondiale auprs des utilisateurs.

La planning de rvisionde la norme ISO 14001.Planning revision ofISO 14001 standard.


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tracking developments in benchmark standards

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to launch a continuous improvementapproach sanctioned by a tailoredservice-certification, Certicrche. In order to develop the referential,Bordeaux worked closely with AFNORCertification. We relied on the realityof the situation, basing our work on an auto-assessment combined with a family satisfaction survey. It enabled us to elaborate thereferentials service commitments,explains Christelle Badet, from AFNORCertifications development department.As a result, all requirements in thequality framework are truly shared bythe 30 day-cares involved. Certicrchewas published late January 2013. Itsseven requirement categories coveradmission terms, caring conditions forthe children, the relationship betweenparents and day-care professionals,and continuous improvement. The 30 day-cares of Bordeaux should all becertified over the three upcoming years.Besides, the Certicrche framework is also available to any public structurewilling to engage in the approach.

Nouveau rfrentiel CertiCrche :une collaboration troite entre Bordeaux et AFNOR CertificationLa qualit de prise en chargedes enfants accueillis en crche na pas de prix. Forte de cette volont politique, la villede Bordeaux a souhait menerune dmarche qualit reconnuepar une certification de service surmesure, Certicrche. Afin dla-borer ce rfrentiel, Bordeaux atravaill de concert avec AFNORCertification. Nous sommespartis du terrain, en nous basantsur une auto-valuation puis en la compltant par une enqute de satisfaction auprs des familles.Le tout a permis de fixer les enga-gements de service du rfrentiel,explique Christelle Badet, du dpartement dveloppementdAFNOR Certification. Rsultat :les exigences et la dmarchequalit sont partages par les 30 crches concernes.

Certicrche a t publi fin janvier2013. Ses sept familles dexigencescouvrent les modalits dadmission,laccueil et la prise en charge delenfant, la relation parents/profes-sionnels ou encore lamliorationcontinue. La certification des 30crches municipales de Bordeauxest prvue dici trois ans. Certicrcheest aujourdhui accessible toute collectivit publique,structure souhaitant sengagerdans la dmarche.

The new Certicrcheframework results of a closecollaboration between the city of Bordeaux andAFNOR CertificationThe quality of children-nursing inday-care is priceless. Acting on thisprinciple, the city of Bordeaux decided

distinguishes sustainable products or services: detergents for industrialdishwashers, cleaners for industrialwashing machines and printed papers.The EU Eco-label now concerns 30 categories of products, detailsMurielle Gauvain from AFNOR Certifi-cations development department.France has definitely adopted thisdistinction with 450 companies holdingthe label!. AFNOR Certification, onlycertification-body accredited to deliverthe eco-label, issued the certificationrequirements for detergents as early as March. It now waits for the European Commissions lastarbitrations concerning printed-paper. In the meantime, the eco-label keepson developing: criteria for transformedpapers and absorbent hygiene productswill join the catalogue by 2014, whilepaints, personal hygiene products and clothing, bedding and textilefurnishing will undergo a revision.

Trois nouvelles applications pour lEco-label europenDepuis sa cration en 1992, le label la petite fleur ne cessede prouver son dynamisme.Dbut 2013, trois nouvelles appli-cations sont venues enrichir cettedmarche volontaire qui distingueles produits ou serv

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