7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
1/50
Preface
The Project work is field which uses tools and techniques to transfer
subjectivity in the environment into objectives, also the findings of the
research, when applied show results, which can be measured and
evaluated so there is feedback this is what makes it a dynamic activity.
This survey is an analytical study of a different facts of the product. The
focus is given on the Brand profile. This project entitled Summer Training
ofMadhya Bharat Gramin Bank, is for the partial fulfillment of
B.B.A.(Hons) Degree 15TH Batch.
The idea behind this project is to give practical knowledge and to
make them to face real life situation. The project survey is commonly used
for the collection from the respondents through questionnaire. In this
method statistical techniques have been used systematically. This project
survey is not only with my own efforts but also that of others.
ASHISH RAIKWAR
BBA (HONS.) 15THBATCH
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
2/50
ACKNOWLEDGEMENT
I would like to whole hearty thank and express my sincere gratitude to
Prof. Y.S. Thakur Head of the Department of Faculty of Management
Studies Dr. Hari Singh Gour Central University, Sagar for suggesting me this
problem and for giving an insight in dealing with the subject
.I am highly obliged to Mr. Himanshu Katare, Miss Mayuri Jain, Mrs. Jyoti
Pandey Miss Shakuntala Yadav Lecturer, , Mr. Ankur Randhelia, , , Dr.
Shree Bhagwat, Mr. Ankur Gautam, Miss Devagya Shrivastava, , Mr. Girbal
singh Lodhi, and All Faculty member, for guiding me in various aspects of
this project like conducting field work and designing questionnaire and
suggesting me the Project Work and helping me in finalising the Report. I
express my gratitude to all the customers who very kindly discussed various
aspects of this study and provided useful suggestions for discussing various
problems.
Lastly, I Must express my gratitude to all the elders of the family and
citizen of the city who blessed me in course of discussion. I also extend my
sincere thanks to my family and my friends for their encouragement and
support.
ASHISH RAIKWAR
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
3/50
CERTIFICATE
This to certify that MR. ASHISH RAIKWAR Student of B.B.A.
(Hons) 15th Batch, Department of Business Management Dr. Hari Singh
Gour Central University, Sagar (M.P.) Has diligently worked on the
Project Report of the Summer Training of Madhya Bharat Gramin
Bank. He has done this Work under My Guidance and Supervision. This
project work is original and not submitted earlier for the award of any degree
or associate ship of any other University.
During this study he made meticulous efforts for its completion. I wish
him all the best in this sincere endeavors for a bright and successful future.
Signature of the Signature of the Signature of the
Supervisor Head of the Department Examiner
DECLARATION
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
4/50
I hereby declare that the project work entitled Summer
Training Report onMadhya Bharat Gramin Bank submitted to the
Department of Business Management Dr. Hari Singh Gour Central
University, Sagar (M.P.), is a record of an original workMr. Himanshu
Katare Lecturer & Faculty Member at the Department of Business
Management Dr. Hari Singh Gour Central University , Sagar (M.P.). I also
ensure that this work done by me is purely original and is my own creativity.
Date : ASHISH RAIKWAR
Place : Enrollment no.: Y1018050004
Preface
The Project work is field which uses tools and techniques to transfer
subjectivity in the environment into objectives, also the findings of the
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
5/50
research, when applied show results, which can be measured and
evaluated so there is feedback this is what makes it a dynamic activity.
This survey is an analytical study of a different facts of the product. The
focus is given on the Brand profile. This project entitled Summer Training
ofMadhya Bharat Gramin Bank, is for the partial fulfillment of
B.B.A.(Hons) Degree 15TH Batch.
The idea behind this project is to give practical knowledge and to
make them to face real life situation. The project survey is commonly usedfor the collection from the respondents through questionnaire. In this
method statistical techniques have been used systematically. This project
survey is not only with my own efforts but also that of others.
DWARKA PRASAD PATEL
BBA (HONS.) 15THBATCH
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
6/50
ACKNOWLEDGEMENT
I would like to whole hearty thank and express my sincere gratitude to
Prof. Y.S. Thakur Head of the Department of Faculty of Management
Studies Dr. Hari Singh Gour Central University, Sagar for suggesting me this
problem and for giving an insight in dealing with the subject
.I am highly obliged to Mr. Ankur Gautam Mr. Himanshu Katare, Miss
Mayuri Jain, Mrs. Jyoti Pandey Miss Shakuntala Yadav Lecturer, , Mr.
Ankur Randhelia, , , Dr. Shree Bhagwat, , Miss Devagya Shrivastava, , Mr.
Girbal singh Lodhi, and All Faculty member, for guiding me in various
aspects of this project like conducting field work and designing questionnaire
and suggesting me the Project Work and helping me in finalising the Report.
I express my gratitude to all the customers who very kindly discussed
various aspects of this study and provided useful suggestions for discussing
various problems.
Lastly, I Must express my gratitude to all the elders of the family and
citizen of the city who blessed me in course of discussion. I also extend my
sincere thanks to my family and my friends for their encouragement and
support.
DWARKA PARASAD PATEL
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
7/50
CERTIFICATE
This to certify that MR. DWARKA PRASAD PATEL Student of
B.B.A. (Hons) 15th Batch, Department of Business Management Dr. Hari
Singh Gour Central University, Sagar (M.P.) Has diligently worked on
the Project Report of the Summer Training of Madhya Bharat Gramin
Bank. He has done this Work under My Guidance and Supervision. This
project work is original and not submitted earlier for the award of any degree
or associate ship of any other University.
During this study he made meticulous efforts for its completion. I wish
him all the best in this sincere endeavors for a bright and successful future.
Signature of the Signature of the Signature of the
Supervisor Head of the Department Examiner
DECLARATION
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
8/50
I hereby declare that the project work entitled Summer
Training Report onMadhya Bharat Gramin Bank submitted to the
Department of Business Management Dr. Hari Singh Gour Central
University, Sagar (M.P.), is a record of an original workMr. Ankur
Gautam Lecturer & Faculty Member at the Department of Business
Management Dr. Hari Singh Gour Central University , Sagar (M.P.). I also
ensure that this work done by me is purely original and is my own creativity.
Date : DWARKA PRASAD PATEL
Place : Enrollment no.: Y1018050007
CONTENTS
Preface
Acknowledgement
Declaration
Certificate of Summer Training
Certificate
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
9/50
CONTENT
No. Particulars Page
No.
1. Current State of Rural Banking in India
2 Madhya Bharat Gramin Bankat Bilhara
3. Key Drivers of Financial Exclusion of RuralBanking in India
4. Reasons for Unprofitable Rural Banking in India
5. Usage Issues for Rural Customers
6. Market Opportunity of Rural Banking in India7. Improving Access of rural Banking In India
8 Research methodology
9 Objective of the Study
10 Limitation
11 Conclusion
12 Bibliography
13 Annexure
13 Questionnaire
CURRENT STATE OF RURAL BANKING IN INDIA
The Indian Economy
India is the 12th largest economy in the world in terms of gross
domestic product (GDP), and fourth in terms of purchasing power parity
(PPP)1. The growth of the economy is equally impressive with an
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
10/50
average of over 8.0% during the last three years2. However, in terms
of GDP per capita, India ranks a lowly 160th among other nations.
Within the country, there is a stark divide in the incomes of urban and
rural areas with the average monthly per capita consumption
expenditure (MPCE) in urban India being almost double that of rural
India.
In addition, there are significant disparities in urban and rural
consumption expenditure between different states. Jharkhand and
Orissa, for example, have an MPCE of approximately Rs. 900 in urban
areas and Rs. 410 in rural areas4. In other states like Punjab and
Haryana, the urban rural disparity is significantly lower. A fifth of the
Indian population is below the poverty line (BPL) today with a MPCE
below Rs 340. In some states like Jharkhand and Orissa, the proportion
of BPL is greater than 40%. Diamond believes that the segments that
are not considered BPL should all be considered as potentially
bankable with genuine financial needs that could be met by formal
financial and banking systems.
Current State of Indian Banking
An important metric to determine the level of financial
outreach/inclusion is the ratio of the number of deposit accounts to
population. It gives a snapshot of the penetration of deposit accounts
and credit accounts in India in comparison with a few select countries
with similar socio-cultural and economic conditions. Even in comparison
with other developing economies, India has a significant opportunity for
increasing penetration of both deposit and credit accounts.
Not only is there a large disparity between India and other countries in
banking penetration but there is also a large variation in banking
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
11/50
penetration within urban and rural India. While urban India seems to be
over-banked with more than 100% penetration (many urban Indians
have more than one bank account), rural India lags far behind with a
19% penetration. The variance in rural and urban deposit and credit
account penetration is not restricted only to few states but is common
across all states.
In addition, the average value of a deposit account and a credit
account is also quite low in rural areas as compared to urban areas.
Diamond believes that the reasons for lower penetration levels are
partly economic, as explained by the low GDP per capita in the rural
areas of the country, and partly a result of controllable factors that
are inherent in formal banking systems in India today. The low deposit
and credit account penetration and low average values in deposit and
credit accounts demonstrate that banking outreach in rural India is sub-
optimal. This low outreach can be explained by two key parameters:
access and usage.
Simply defined, access is the availability of financial services, andusage is the actual use of those services. Access is influenced by issues
such as the basic economic state of rural India, lack of physical
infrastructure facilities, regulatory constraints, and the economics of
rural banking. Usage is constrained by social issues such as illiteracy,
incomplete service offerings by banks, and high transaction costs in the
formal banking system. Access and usage are not synonymous, as
people may have access to financial services, but decide not to use
them, either for socio-cultural reasons or because opportunity costs are
too high.
List of Rural Banks in India
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
12/50
Rural banking in India started since the establishment of banking
sector in India. Rural Banks in those days mainly focused upon the agro
sector. Regional rural banks in India penetrated every corner of the
country and extended a helping hand in the growth process of the
country.
SBI has 30 Regional Rural Banks in India known as RRBs. The rural
banks of SBI is spread in 13 states extending from Kashmir to
Karnataka and Himachal Pradesh to North East. The total number of
SBIs Regional Rural Banks in India branches is 2349 (16%). Till date in
rural banking in India, there are 14,475 rural banks in the country of
which 2126 (91%) are located in remote rural areas.
Apart from SBI, there are many other banks which function for the
development of the rural areas in India. These banks are listed below:
Andhra Pradesh Bihar
Andhra Pradesh Grameena Vikas
Bank
Andhra Pragathi Grameena Bank
Deccan Grameena Bank
Chaitanya Godavari Grameena
Bank
Saptagiri Grameena Bank
Chhattisgarh
Chhattisgarh Gramin Bank
Surguja Kshetriya Gramin Bank
Durg-Rajnandgaon Gramin Bank
Haryana
Harayana Gramin Bank
Madhya Bihar Gramin Bank
Bihar Kshetriya Gramin Bank
Uttar Bihar Kshetriya Gramin Bank
Kosi Kshetriya Gramin Bank
Samastipur Kshetriya Gramin Bank
Gujarat
Dena Gujarat Gramin Bank
Baroda Gujarat Gramin Bank
Saurashtra Gramin Bank
Himachal Pradesh
Himachal Gramin Bank
Parvatiya Gramin Bank
http://finance.indiamart.com/investment_in_india/regional_rural_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/regional_rural_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/regional_rural_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/regional_rural_banks_india.html7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
13/50
Gurgaon Gramin Bank
Jammu & Kashmir
Jammu Rural Bank
Ellaquai Dehati Bank
Kamraz Rural Bank
Assam
Assam Gramin Vikash Bank
Langpi Dehangi Rural Bank
Jharkhand
Jharkhand Gramin Bank
Vananchal Gramin Bank
Madhya Pradesh
Narmada Malwa Gramin Bank
Satpura Kshetriya Gramin Bank
Madhya Bharath Gramin Bank
Chambal-Gwalior Kshetriya
Gramin Bank Rewa-Sidhi Gramin Bank
Sharda Gramin Bank
Ratlam- Mandsaur Kshetriya
Gramin Bank
Vidisha Bhopal Kshetriya Gramin
Bank
Mahakaushal Kshetriya Gramin
Bank
Jhabua Dhar Kshetriya Gramin
Bank
Punjab
Punjab Gramin Bank
Faridkot-Bhatinda Kshetriya Gramin Bank
Malwa Gramin Bank
Kerala
Narmada Malwa Gramin Bank
North Malabar Gramin Bank
Tamil Nadu
Pandyan Grama Bank
Pallavan Grama Bank
Maharashtra
Marathwada Gramin Bank
Aurangabad -Jalna Gramin Bank
Wainganga Kshetriya Gramin Bank
Vidharbha Kshetriya Gramin Bank
Solapur Gramin Bank
Thane Gramin Bank
Ratnagiri-Sindhudurg Gramin Bank
Karnataka
Karnataka Vikas Grameena Bank
Pragathi Gramin Bank
Cauvery Kalpatharu Grameena
Rajasthan
Baroda Rajasthan Gramin Bank
Marwar Ganganagar Bikaner Gramin Bank
Rajasthan Gramin Bank
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
14/50
Bank
Krishna Grameena Bank
Chikmagalur-Kodagu Grameena
Bank
Visveshvaraya Gramin Bank
JaipurThar Gramin Bank
Hodoti Kshetriya Gramin Bank
Mewar Anchalik Gramin Bank
Orissa
Kalinga Gramya Bank
Utkal Gramya Bank
Baitarani Gramya Bank
Neelachal Gramya Bank
Rushikulya Gramya Bank
West Bengal
Bangiya Gramin Vikash Bank
Paschim Banga Gramin Bank
Uttar Banga Kshetriya Gramin Bank
Meghalaya
Ka Bank Nogkyndong Ri Khasi-
Jaintia
Arunachal Pradesh
Arunachal Pradesh Rural Bank
Manipur
Manipur Rural Bank
Mizoram
Mizoram Rural Bank
Nagaland
Nagaland Rural Bank
Tripura
Tripura Gramin Bank
Uttar Pradesh
Purvanchal Gramin Bank
Kashi Gomti Samyut Gramin
Bank
Uttar Pradesh Gramin Bank
Shreyas Gramin Bank
Lucknow Kshetriya Gramin Bank
Ballia Kshetriya Gramin Bank
Triveni Kshetriya Gramin Bank
Uttaranchal
Uttaranchal Gramin Bank
Nainital Almora Kshetriya Gramin Bank
http://finance.indiamart.com/investment_in_india/regional_rural_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/regional_rural_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/regional_rural_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/regional_rural_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/regional_rural_banks_india.htmlhttp://finance.indiamart.com/investment_in_india/regional_rural_banks_india.html7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
15/50
Madhya Bharat Gramin Bank
(A joint venture of Govt. of India, State Bank of India & State Govt. of
Madhya Pradesh)
About us :
Madhya Bharat Gramin Bank is established on 30.06.2006 by amalgamation of
3 Regional Rural Banks sponsored by State Bank of India namely Damoh Panna
Sagar Kshetriya Gramin Bank, Shivpuri Guna Kshetriya Gramin Bank &
Bundelkhand Kshetriya Gramin Bank under the notification issued by Govt. of
India (Ministry of Finance). These amalgamated RRBs were joint venture
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
16/50
company established under Regional Rural Bank Act 1976 (23 of 1976). The
capital structure comprised of Govt. of India (50%), State Bank of India (35%) &
State Government of Madhya Pradesh (15%).
The Head office of the bank is at Sagar (M.P.). The Bank is serving rural masses
through its 221 branches covering 8 districts of state of Madhya Pradesh namely
Sagar, Damoh, Panna, Shivpuri, Guna, Ashoknagar, Tikamgarh & Chhatarpur.
Our Mission :
Our mission is "Prosperous Rural India". We are catering banking services to
rural people for their financial upliftment. We support marginal & small farmers,
artisans, self employed & small trader to carry on their activities by the way of
providing finances.
Products :
1. Deposit
(i) Current Account (ii) Savings Bank
(iii) Fix Deposit (iv) Recurring Deposit
(v) Tax Sever Scheme
2. Advances
(i) Kisan Credit Card (ii) Kisan Gold Card
(iii) Finance for Agriculture Allied Activity (iv) Finance for RuralArtisans
(v) Financing Self Help Group (vi) Road Transport
Operator
(vii) Small Business Finance (viii) Finance for SelfEmployed Person
(ix) Finance on ware house receipt (x) Personal loans forvehicle etc
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
17/50
(xi) Finance for Rural Housing (xii) Housing loans
(xiii) Loans against NSCs, KVIP, Fix deposit receipt etc.
Services :
1. Gramin Pay order 2. Bank Guarantee
3. Cross Selling (SBI Life) 4. NEFT
Interest on Fix Deposit :
PERIOD
From 15 Days to 45 Days
From 46 Days to 90 Days
From 91 Days to 180 DaysFrom 181 Days to 240 Days
240 Days and Grater than 240 Days but less than 01 Year
01 Year and Grater than 01 Year but less than 02 Year
02 Year and Grater than 02 Year but less than 03 Year
03 Year and Grater than 03 Year but less than 05 Year
05 Year and Grater than 05 Year but less than 08 Year
From 08 Years to 10 Years
Tax Saver Scheme (Lock in Period 5 years)
For Senior Citizen
01 Year and Grater than 01 Year but less than 02 Year
02 Year and Grater than 02 Year but less than 03 Year
03 Year and Grater than 03 Year but less than 05 Year
05 Year and Grater than 05 Year but less than 08 Year
From 08 Years to 10 Years
We adopt the Banking Codes and Standards & Code of Bank's commitment to Micro &
Small Enterprises formulated by The Banking Codes And Standard Board of India.
View\Download Hindi version of Codes in PDF format :
1. BankingCodeCustomers_HindiOct09.pdf
2. Code Of Bank's Commitment to Micro & Small Enterprises
Administrative Structure :
A-Board of Directors :
http://www.mbgbank.co.in/Doc/BankingCodeCustomers_HindiOct09.pdfhttp://www.mbgbank.co.in/Doc/CodeOf%20Bank_MSE_Hindi.pdfhttp://www.mbgbank.co.in/Doc/BankingCodeCustomers_HindiOct09.pdfhttp://www.mbgbank.co.in/Doc/CodeOf%20Bank_MSE_Hindi.pdf7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
18/50
1. Chairman (Top Management Grade Scale VI from State Bank of India)
2. Two nominees from State Bank of India
3. One official from Reserve Bank of India
4. One official from GRAMIN BANK
5. Two officials from State Govt. (Madhya Pradesh)
6. Two non-officials Nominated by Govt. of India
Some Important Statistics :
(Amt. in Lacs)
Parameter Mar 2012 Jun2012
No. of Regional Offices 4 4
No. of District Covered 8 8
No. of Branches (as on 31 March 2012) 228 228
No. of Branches in Core Banking 228 228
No. of employees 1019 1011
Total Deposits (as 31.03.11) 20,03,96 21,03,40
Total Advances (as on 31.03.2011) 11,67,93 11,90,62No. of Kisan Credit Card Issued 22,14,11
No. of Self Help Group 16,757
Profit before Tax 9,49
Per Branch Business 13,91 14,45
Per employee Business 3,11 3,26
Per Branch Profit 2.33
Per employee Profit 0.93
List of Branches :
SrNo.
Br.Code
Name of the Branch DistrictPin
CodeTelephone
No.
1 1100 Head Office Sagar 470002 07582-237704
2 1101 Gadakota Sagar 470229 07585-258238
3 1102 Dhana Sagar 470228 07582-285218
4 1103 Surkhi Sagar 470221 07582-280224
5 1104 Khimalasa Sagar 470118 07581-284348
6 1105 Bada Bazar Sagar Sagar 470002 07582-249046
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
19/50
7 1106 Bilhara Sagar 470051 07584-270408
8 1107 Barokalan Sagar 470441 07581-274213
9 1108 Bara Sagar 470335 07583-277755
10 1109 Chandpur Sagar 470227 07585-287241
11 1110 Shahpur Sagar 470669 07582-282288
12 1111 Agasaud Sagar 470114 07580-28524013 1112 Bhangarh Sagar 470113 07580-283234
14 1113 Barodiya Nongar Sagar 470117 07581-281210
15 1114 Kesali Sagar 470235 07586-224314
16 1115 Shahgarh Sagar 470339 07583-259194
17 1116 Chanaua Bujurg Sagar 470232 07585-247755
18 1117 Barayatha Sagar 470335 07583-277122
19 1118 Banda Sagar 470335 07583-252237
Contact Us :
Head Office :Poddar Colony, Tilli RoadSagar (M.P.) - 470 001Phone : (07582) 236299, 236277, 237071, 236599Fax : (07582) 236488, 237704E- mail : [email protected], [email protected] Person : N. R. Jain
Mobile : 09893820075
KEY DRIVERS OF FINANCIAL EXCLUSION OF
RURAL BANKING
According to Diamond estimates, approximately 245 million adults in
rural India do not have a bank account today. As depicted in Following
Table, this reflects 24% of the total population. While 60 million out of
245 million may not need banking services because they are below thepoverty line, Diamond believes that approximately 185 million
potentially bankable people do not use formal banking services
because of reasons like poor access or usage.
mailto:[email protected]:[email protected]:[email protected]:[email protected]7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
20/50
100
47 53
16
37
1324
618
0
20
40
60
80
100
120
TotalP
opulation
NonAd
ultP
opulation
AdultP
opulatio
n
Urba
nAd
ultPop
ulatio
n
RuralA
dultPo
pulatio
n
Bank
edPop
ulation
Unba
nked
Pop
ulatio
n
Fina
ncially
Con
straint
s
Pontentia
llyBankabl
e
Series1
Source: Census India ;BSR 2008Reserve Bank of India; World Bank &
NCAER (2008).
Access Issues for Rural Customers
Access is explained in terms of infrastructure, physical distance, limited
delivery capabilities, regulatory constraints and the economics of rural
banking.
The banking infrastructure in rural India is not encouraging, with just
7% of villages housing a bank branch. Whats more, the poor physical
and social infrastructure also impacts the access to financial services,
with 23% of villages going without electricity, 67% without a Post
Office, and an average rural literacy rate of 59% and secondary school
penetration of 12%. This lack of physical and social infrastructure in
rural India is a key issue impacting access to formal financial services.
The average distance to a branch in India is approximately 3.8 Kms.
While this compares favorably to the average distance to a branch in a
developed market like the U.S. (which is 6 Kms6), there are significant
additional challenges in India in the form of unpaved roads and limited
access to modern transportation. Most rural customers are likely to
sacrifice an entire days wage to travel to a bank branch which is open
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
21/50
between 10:00am and 5:00pm. While some banking transactions could
be done over phone, this is rarely an option in a country with such low
rural tele-density.
Limited delivery capability is a significant challenge. Much of rural
India is serviced through branches because ATM penetration is low and
other channels such as Phone and Internet Banking are non-existent.
Intermediaries like Non-Governmental Organizations (NGOs), Self-Help
Groups, and Micro Finance Institutions (MFIs) are being used by banks
to improve access to credit and savings. However, these channels, in
their current form, offer limited services.
There are some regulatory constraints imposed by the Reserve
Bank of India (RBI) which may inadvertently contribute further to the
lack of formal banking services in rural areas. For example, the RBI
does not allow banks to post anyperson other than a security guardat
ATMs. Hence, banks cannot deploymany ATMs in rural areas as many
rural customers require in-person support. A second regulatory
inhibitor is that new banks planning to establish a branch in a ruralarea have to receive approval fromthe Lead Bank and District Collector
of that district. Hence, banks choose not to open new branches in
certain areas evenwhen it is profitable to do so because there is no
certainty of getting approvals.
Many banks view the rural market as a regulatory requirement rather
than an economic opportunity. Banks have from time to time borne
the social cost of lending to the rural economy at rates below their
costs. They have also faced capital erosion because of the write-off of
loans, particularly agriculture loans. Banks are required via regulatory
requirements to open branches in rural areas to provide loans to
agriculture and other priority sectors.
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
22/50
Current Rural Banking Channels
Description Service Provided Remarks
- Full fledged Branches and - Deposit Accounts -96% of total deposit and 95% of
Extension Counters of - Credit Accountstotal loans are with scheduled
Scheduled Commercial Banks - Remittancescommercial banks with
including Regional Rural Banks - Cardscooperative banks holding
Cooperative Banks - Third-Party Productsthe difference
- Has a high cost-to-serve
- NGOs, SHGs, MFIs and - MFIs directly lend to the poor - This
channel delivers limitedCooperatives that act as and also act as agents for
services in its current formIntermediaries to take financial he banksServices to the rural areas - SHGs borrow from banks and
are beneficiaries of loansthemselves
- Onsite - Cash Withdrawal- Negligible presence of this
ATM installed at a branch - Cash Depositchannel in rural areas
- Offsite - Money TransferATM installed at a remote - Cheque Book Request
Branch
Intermediaries
ATMOthers
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
23/50
Source: Reserve Bank of India; Diamond analysis.
REASONS FOR UNPROFITABLE OF RURAL
BANKING IN INDIA
High Non-performing Loans (NPL):
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
24/50
Banks have higher non-performing loans in rural areas because rural
households have irregular income and expenditure patterns. The issue
is compounded by the dependence of the rural economy on monsoons,
and loan waivers driven by political agendas. NPLs from the agriculture
sector are 7.7%, compared to 3.5% across non-agriculture sectors8. In
order for banks to view rural India as a growth opportunity, rather than
a regulatory requirement, a combination of these issues must be
addressed. Increasing financial access to rural areas is contingent upon
basic conditions such as proper infrastructure and an enabling
regulatory framework, as well as innovative thinking on the part of
commercial banks. Access issues, however, explain only one part of the
problem. Usage is an equally important issue for rural customers.
Low Ticket Size:
The average ticket size of both a deposit transaction and a credit
transaction in rural areas is small. This means that banks need more
customers per branch or channel to break even. Considering the small
catchments area of a branch in rural areas, generating a customer
base with critical mass is challenging.
High cost to serve:
Branches are the most used channel in rural areas. This is because
many rural people are not literate and are not comfortable using
technology-driven channels such as ATMs, phone banking or internet
banking. On the other hand, a branch is an expensive channel for
banks (Following Table). In addition, rural people, whenever they have
access to banks, have frequent low ticket and cash-based transactions,
which increase the overall transaction cost for their bank.
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
25/50
Cost Per Transaction in Indian Banks
48
25
18
84
0
10
20
30
40
50
60
Branch Phone (Call
Centre)
ATM Phone (IVR) Internet
Series1
Source: Reserve Bank of India; CGAP, World Bank.
Higher risk of credit:
Rural households may have highly irregular and volatile income
streams. Irregular wage labor and the sale of agricultural products are
the two main sources of income for rural households. The poor rural
households (landless and marginal farmers) are particularly dependent
on irregular wage employment. Rural households also have irregularexpenditure patterns. The typical expenditure profile of rural
households is small, with daily or irregular expenses incurred through
the month. Furthermore, a majority of households incur at least one
unscheduled expenditure per year, with the most frequent reasons
being medical or social emergency7. In short, the rural customer is
generally considered to be a risky one.
Information Asymmetry:
Since many rural people do not have bank accounts, there is a lack of
information on customer behavior in rural India. Absence of a Credit
Information Bureau also complicates the problem as banks have to rely
on informal sources to learn the credit history of rural customers. A lack
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
26/50
of reliable information can result in either missed opportunities in not
approving otherwise eligible loan candidates, or nonperforming loans.
USAGE ISSUES FOR RURAL CUSTOMERS
Even if access to formal banking is provided to rural customers, there is
no guarantee that these services will be used. According to a study
conducted by the World Bank, many households, even in developed
countries, choose not to have a bank account as they do not engage in
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
27/50
many financial transactionsthey collect wages in cash, spend in cash
and do not wish to be burdened by a bank account9. To compound the
situation many customers in rural India, who have access to and would
otherwise choose to use formal financial services, do not do so because
the product and service mixes do not meet their needs.
The financial service needs of rural customers are not confined to just
savings and credit, as is usually assumed. Their financial needs are
linked to their life cycle needs, ranging from savings to credit to
insurance to remittances. In fact, even the savings and credit products
currently offered to rural customers do not entirely meet their needs.
Access to savings and investment facilities is critical for the poor. The
two critical needs for the rural poor are micro-savingsand frequent
withdrawals. These needs facilitate a customer in building capital
over the long term, as well as coping with income shocks in the near
term. However, banks do not offer adequate services to address these
needs. The lack of services, therefore, leaves the rural poor with little
option than to transact with the informal banking market. A studyconducted by Micro Save also concludes that the poor transact with the
informal sector because it will accept small amounts, provide doorstep
service, and ensure ease of enrolment.
Rural customers need loans not only for productive purposes but also
for consumption needs (Following Table). A part from agricultural
support, rural customers need micro credit for consumption, education
and emergencies. Though banks offer purpose free loans (personal
loans and credit cards) in urban areas quite liberally, in rural areas
sanction of such loans is significantly restricted. Therefore, the poor
raise these loans through the informal financial system (it is worth
noting that these loans taken from the informal system are almost
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
28/50
always repaid or renewed12). In addition, larger households need
occasional high value micro-enterprise loans for small capital
investment. Though banks offer these loans, they require excessive
documentation and time-consuming processes which discourage
customer applications.
Purpose of Borrowing
Rural Household Borrowing
Other business
expenditure, 14%
Household
expenditure, 48%
Agricultureexpenditure, 38%
Other business
expenditure
Household
expenditure
Agriculture
expenditure
Bank Lending to Rural Households
Personel Loans, 12
Agr iculture Loan, 36
Other Business Loan
52%
Personel Loans
Agriculture Loan
Other Business Loan
A significant percentage of borrowing is toward consumption and other household expenditure, whereas
formal financial institutions in rural India provide loans primarily for productive purposes.
Source: AIDIS2008, National Sample Survey Organization (NSSO);
Diamond analysis.
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
29/50
Insurance reduces the vulnerability of poor households by replacing
the uncertain prospect of large losses with the certainty of payout
against small, regular premium payments. It is integral to a
comprehensive risk management strategy for poor households. This
includes life, health, accident and asset (dwelling, crop, and livestock)
insurance. Banks and insurance firms do not offer these services in
many rural areas, leading the poor to rely on the informal financial
system.
There are many rural households which depend on weekly or monthly
remittances from their family members who have moved to urban
areas. At present, they depend on informal channels to remit the
money and consequently either risk the loss of money or pay high
transaction fees. Banks do not offer seamless remittance facilities
between urban and rural branches as many of the rural branches are
not computerized and connected to the main banks computer
systems. This often results in the beneficiary receiving the amount two
weeks after it has being transferred. This represents yet another key
service which is not provided.
The transaction cost for a rural customer to receive credit primarily
constitutes four attributes: the interest rate, loan amount received as a
percentage of amount applied, bribes paid, and the lead time to
process the loan. Though the formal banking system offers loans at
interest rates lower than informal banking systems, the time taken for
a loan to be sanctioned is high which increases uncertainty and
opportunity cost. In addition, the customer needs to pay almost 10% of
the loan amount in bribes and eventually receives an amount that is
less than what was applied for. Therefore, while the interest rates are
usurious in the informal financing system, rural customers still resort to
this channel because the waiting time to receive the loan is negligible
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
30/50
and there are no indirect costs or commission. Banks also insist on
collateral security which many rural poor cannot afford.
As far as savings are concerned, though the formal banking system
provides financial security, the cost of opening and operating an
account is high. The overall cost of transacting with the formal financial
system increases for a rural person because of additional costs such as
expenses incurred to reach a branch and the opportunity cost of lost
wages. Since rural banks are generally not within an accessible area
and do not operate at convenient times, the rural customer must forgo
a days wage to reach a branch. Informal systems, on the other hand,
involve a lower transaction cost, but they are risky and in some cases
result in the loss of ones entire capital. In short, this leaves the rural
customer to choose between two unfavorable options.
In summary, the services being offered by the formal banking system
do not seem to meet the needs of the rural poor. A World Bank study
suggests that the poor apply a set of criteria to judge the services
being offered by any financial service provider, including:
ProductsAre financial services available and tailored to my needs?
CostWhat is the total cost of the service (including opportunity
cost)?
ConvenienceHow easy is it to access and use?
EligibilityAm I eligible for financial services and can they be
accessed repeatedly?
As explained earlier, the savings products offered in the current format
do not qualify as a flexible, convenient and cost-efficient service.
Similarly, loan products do not meet product and eligibility criteria. In
addition, insurance and remittance services are not even available. The
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
31/50
cost of services, despite lower interest rates, is high because of other
indirect costs which make the banking services cost-inefficient.
MARKET OPPORTUNITY OF RURAL BANKING
At present, a rapidly growing urban India is the focus of the banking
sector; however, as the deposit penetration numbers suggest (Figure 3
& 4), the market is highly competitive and over banked. Despite this,
most banks are still not shifting their focus to the rural opportunity, as
they are apprehensive about the total market potential of the rural
market and the profitability of rural banking channels. Contrary to the
widely held notion, however, the rural market is attractive from both a
credit and deposit perspective. The credit demand in rural areas is
approximately Rs 1,330 billion (based on an estimate by World Bank).
There are other studies by the Planning Commission and ICICI Bank
which put the figure even higher at Rs 1,440 billion and Rs 1,500 billion
respectively. Similarly, on the deposit side, a large segment of the rural
population does not save with formal banking channels because banks
are not accessible and do not provide the appropriate products and
service, leaving a significant opportunity to grow the deposit base.
At present, the penetration of banking in rural areas is sub-optimal with
a large market remaining untapped in both the liability (~ Rs 215
billion) and asset (~ Rs 1,204 billion) sides of the business. These
estimates clearly suggest that there is sufficient demand in the rural
market to encourage banks to think seriously about rural areas as analternative growth opportunity.
As we identified earlier, access and usage are two broad concerns
which explain why the potentially bankable are unbanked. With regard
to access, the challenge for banks is to identify profitable channels that
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
32/50
meet the needs of rural customers. With regard to usage, banks need
to understand the requirements of the rural customer and customize
products and services
Accordingly (Following Table).
Proposed Approach to Tap Potentially Bankable Population
Source: Diamond analysis
Convert
Potentially
Bankable
Address
Access Needs
Of Rural
Customers
Ensure
Channel
Profitability
Address
Usage Needs
Of Rural
Customers
Improve
Access
For Rural
Customers
Bank
Initiatives
To Improve
Usage
Encourage
Usage of
Services
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
33/50
IMPROVING ACCESS FOR RURAL BANKING
Today, branches are the primary delivery channel in rural areas.
Though there are 32,000 commercial bank branches in India, they
cover less than 7% of total villages. Opening more branches is not
necessarily profitable as many pockets of rural areas do not have
business enough to justify an expensive branch channel. Therefore, to
improve access in rural areas, banks need to modify existing channels,
introduce new channels and identify innovative ways to integrate the
two.
Modify Existing Channels
Fortunately there are a variety of options available for banks looking tomodify their existing channels. To reduce the costs imposed by
branches, banks should consider the option ofsharing their branch
infrastructure. This would not be too dissimilar to the example of the
telecom industry sharing network infrastructure or the fast food
industry sharing food courts in urban areas. Though infrastructure
sharing may raise concerns over client confidentiality and data
leakage, in the long run banks will only benefit from such collaboration.
ATMs are an effective channel which can deliver many of the services
frequently used by a branch customer. However, ATMs, in their current
form, are not suitable for rural areas as the literacy level and
transaction ticket amount is too low. ATMs can, however, be designed
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
34/50
to meet the needs of rural customers. For example, ICICI Bank is
working with IIT Chennai to develop an ATM that has a biometric
fingerprint login, accepts soiled notes, and lower value denominations.
In addition to modifying the design of the machines, banks should also
hold discussions with the RBI to allow an attendant to be posted at
ATMs. This will enhance the usability of ATMs.
Though phone banking and internet banking are cost-effective
channels, given very low tele-density and low internet penetration in
rural areas, the ability to use these channels to reach the rural
customer is low. However, phone and internet banking should be
considered once infrastructure and literacy levels improve in rural
India. A business correspondent could then run an e-kiosk to assist
customers to transact over these channels. For example, Centenary
Bank in Uganda uses internet and phone banking to provide bill
payments,money transfers and loan repayments.
Business correspondents can be provided with point-of-sale (POS)
functionality to allow customers to deposit and withdraw cash fromtheir accounts. Combining POSwith a smart card is one way to improve
access. Brazil has successfully usedbanking correspondents who use
POS and card readers to provide current accounts, loans, and
insurance, accept bill payments,and perform other transactions.
Introduce New Channels
The RBI allows banks to appoint business correspondents and
facilitators tobe used as intermediaries in providingbanking services.
NGOs, MFIs, Societies, Section 25 companies, registered NBFCs not
accepting public deposits, and Post Offices can be appointed as
Business Correspondents. Business Correspondents can provide
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
35/50
several services which are not currently offered by SHGs and MFIs,
including: (i) identification of borrowers and fitment of activities; (ii)
collection and preliminary processing of loan applications including
verification of primary information/data; (iii) creating awareness about
savings and other products and education and advice on managing
money and debt counseling; (iv) processing and submission of
applications to banks; (v) promotion and nurturing Self Help
Groups/Joint Liability Groups; (vi) post-sanction monitoring; (vii)
monitoring and handholding of Self Help Groups/Joint Liability
Groups/Credit Groups/others; and (viii) follow-up for recovery; (ix)
disbursal of small value credit, (x) recovery of principal/collection of
interest (xi) collection of small value deposits (xii) sale of micro-
insurance/ mutual fund products/ pension products/ other third-party
products and (xiii) receipt and delivery of small value remittances/
other payment instruments.
The introduction of Business Correspondents may face some
challenges from labor unions. However, Diamond believes that there
may be some options to address the concerns of the current workforcewhile using Business Correspondents to capture more value from rural
customers.
Caixa Economica, a state-owned bank in Brazil, manages the countrys
lottery network and distributes government benefits. To increase the
access of its services, Caixa extensively utilizes the Banking
Correspondent channel, with 14,000 banking correspondents covering
all of Brazils 5,500 municipalities. In less than 2 years, Caixa opened
about 2.8 million new accounts and estimates that 40% of its banking
transactions are handled through the banking correspondent channel.
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
36/50
Satellite offices are a cost-effective alternative to branches. These
offices can be established at fixed premises in villages and are
controlled and operated from a base branch located at a block
headquarters. All types of banking transactions may be conducted at
these offices. Banks have, however, not used this channel actively,
despite the argument that this channel is relatively less expensive, as
it can draw personnel from the main branch and can remain open for
just two days a week. This channel, therefore, is appropriate in blocks
and districts which are densely populated. In the urban areas, most
Indian banks opt for an extension counter where the business does not
justify a full-fl edged branch. Similarly, satellite branches can cater to
rural areas which do not justify a large branch.
Where banks do not find it economical to open full-fl edged branches of
satellite offices, mobile offices may be more appropriate. Mobile
offices extend banking facilities through a well-protected truck or van.
The mobile unit visits villages on specified days/ hours. The mobile
office would be affiliated with a branch of the bank, and serve areas
which have a large concentration of villages. This will not be dissimilarto the mobile ATMs implemented by some of the Indian banks in the
urban areas.
Determine the Combination of Channels
There is no one right channel or solution to improve access in rural
areas. Banks have to evaluate the trade-offs between those channels
that are most convenient to customers and those that are the most
profitable. Banks are not comfortable opening new rural branches
because many of those that already exist are unprofitable. Therefore,
determining the right combination of channels is critical to improving
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
37/50
access in profitable ways. An innovative approach to improving access
will consider a combination of these channels. For example:
Branches and Satellite Branches In addition to providing regular
banking operations, providing backend support to manage and audit
the operations of business correspondents.
A low-cost, custom-made ATM Managed by a business
correspondent to bring down the operating cost and scale the channel.
An e-kioskManaged by a business correspondent with internet
banking, ATM and POS terminal in relatively large rural areas.
A business correspondentUsing manual ledgers or POS/Palmtop to
act as deposit collector and remitting agent in smaller rural areas.
While this list is not exhaustive, it highlights the need for creative
solutions that apply the right channel to the right market and
transaction. In South Africa, Capitec has combined convenient
branches along transportation routes (for example, train and bus
stations, and taxi stops). In addition, it has rolled-out debit cards and
automatic teller machines across 200 of these branches to stimulate
savings among low-income earners. Between February and August
2007, the number of customers jumped from around 30,000 to more
than 90,000.
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
38/50
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
39/50
-
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
40/50
Research Methodology:
The research methodology will include following steps:
Step 1: Data collection
(a) Primary data
Sample Size: 50
It is proposed to collect primary data from homes of common
people through proper sampling
Sample Unit: Homes of relatives, friends living in nearby area
Sampling Instrument:
Observation
Personal Interview
Telephonic Interview
Internet feedback
Sample area: Village Bilhara Distt. Sagar
(b) Secondary data
Newspaper
Magazines
Journals
Internet
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
41/50
Limitations of the study:
The study may have some limitations which are listed below:
1. Primary data might not be too realistic and may suffer from
personal biases of the respondents
2. The study may suffer from financial constraints and hence the
above limited sample size.
3. Subjective nature of the study may affect its interpretation by
different individuals.
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
42/50
OBJECTIVE OF THE STUDY
To know about GRAMIN BANK its service.
SWOT analysis of GRAMIN BANK.
A study on the Debt of the GRAMIN BANK.
Comparison of financial report of GRAMIN BANK of various year.
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
43/50
Limitation of the study
The study is based on secondary data.
The study is confined only to specific sectors and few examples are
given only due to data and time constraints.
Researcher cannot get wide information during Research.
Researcher is only on indicator and cannot solve the problem.
This research report is part of my course-curriculum and I have
analysed the problem with the limited time and knowledge which was
at my disposal.
Complex statistical tools for data analysis have not been employed.
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
44/50
CONCLUSION
There are 185 million bankable adults in rural India who are unbanked
because of access and usage issues. This presents a significant
opportunity for commercial banks.
However, to reach this market and subsequently build an inclusive
financial system, there must be a coordinated and concerted effort by
the three key stakeholders: the Government of India, the Reserve Bank
of India and the commercial banks.
In addition, a partnership between banks and business correspondents,
and collaboration amongst banks is critical.
Furthermore, banks should tailor their product and service mix to meet
ruralneeds, and adapt their delivery models to ensure commercial viability
of their rural banking operations.
ANNEXURE
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
45/50
Table 1 : Bank Loan outstanding against SHGs Agency-wise Position
(Amount
Rs. crore)
Agency During
the
year
Total Bank Loan outstanding
against
SHGs as on 31 March 2008
Per
SHGbank
loan
Outstanding
(Rupees)
Out of Total :
Bank
loan outstanding
against SHGs
under
SGSY
No. of
SHGs
%
Shar
e
Amount %
Shar
e
No. of
SHGs
Amount
CommercialBanks(Public &PrivateSector)
2007-082008-09%growth
2378847
2831374
19.0
65.6
67.1
11475.47
16149.43
40.7
67.5
69.6
48,240
57,037
18.2
638283
645145
1.1
3225.92
3961.53
22.8
Regional
RuralBanks
2007-
082008-09%growth
875716
977834
11.7
24.2
23.1
4421.04
5224.42
18.2
26.0
23.0
50,485
53,428
5.8
223191
258890
16.0
1332.33
1508.10
13.2
CooperativeBanks
2007-082008-09%growth
371378
415130
11.8
10.2
9.8
1103.39
1306.00
18.4
6.5
5.8
29,711
31,460
5.9
55504
72852
31.3
258.62
392.09
51.6TOTAL 2007-08 3625941 100.0 16999.90 100.0 46,884 916978 4816.87
2008-09%growth
4224338
16.5
100.0 22679.85
33.4
100.0 53,689
14.5
976887
6.5
5861.72
21.7
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
46/50
Table 2 : Agency-wise NPAs of Bank loans to SHGs
(Amount Rs.
crore)
Agency Total no. of
Banks
reported data
on NPAs
NPAs as on 31 March 2009
Outstanding
Loans
against
SHGs**
Amount of
NPAs
% of NPAs to
Outstanding
bank
loansCommercial
Banks
(Public Sector )
26 15086.65 363.27 2.4
Commercial
Banks
(Private Sector)
12 1376.93 23.83 1.7
Regional Rural
Banks
(RRBs)
72 4203.46 177.79 4.2
Cooperative
Banks
182 894.00 60.97 6.8
TOTAL 292 21561.04 625.86 2.9
Table 3 : Recovery Performance Agency-wise (All SHGs)
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
47/50
Agency No. of
Banks
reported
recovery
data
No. of banks based on percentage distribution of
recovery performance of bank
loans to SHGs as on 31 March 2009
=/> 95% 80-94% 50-79% < 50%
Commercial
Banks
(Public Sector)
25 6 12 7 0
Commercial
Banks
(Private
Sector)
7 5 1 0 1
Regional Rural
Banks
65 12 31 15 7
Cooperative
Banks
170 56 58 37 19
TOTAL 267 79 102 59 27
Percentage of Banks 29.6 38.2 22.1 10.1
QUESTIONNAIRE
1. Your Age: ____________________
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
48/50
2. Education Qualification.
Undergraduate
Graduate
Post graduate
3. Marital Status.
Married
Single
No. of Children: __________
5. Occupation.
Business
Profession
Service
Farming
(Please mention below the type of business/profession you are in incase of service
please mention your organization name and designation)
6.Your annual household income.
than 3 lack
8. What is your perception about different products and services offered by Bank?
Lucrative
Not lucrative
No idea
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
49/50
9. Do you want to open an savings account with Damoh Panna Sagar Madhya Bharat
Kshetriya Gramin Bank ?
Yes
No
Will tell later
10. Do you have all the documents which are required to open an account?
Yes
No
Date:
Place: Signature
Thank You
BIBLIOGRAPHY
7/29/2019 Madhya Pradesh Gramin Bank Sagar Summer Training
50/50
1. World Bank 2008
2. Reserve Bank of India 2008
3. www.cia.gov
4. National Sample Survey Organization (NSSO), Household Consumer
Expenditure in India (2006)
5. Census 2006
6. Access to and Usage of Financial Services, World Bank 2008
7. RFAS, 2008, World Bank & NCAER
8. www.mbgb.gov.in