M09 - Outlook

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Office for Mac- Outlook AnswerkeyQuiz SettingsPropertySetting

Passing Score90%

Randomize Questions

IntroNo

Assessment QuestionsYes

Total Number of Questions19

Total Number of Questions to Ask10

Display User Score if PassedYes

Display User Score if FailedYes

Display Passing Score if PassedYes

Display Passing Score if FailedYes

QuestionsIntro1. Untitled Slide

2. Untitled Slide

Assessment Questions1. Truth or False. The print icon is a part of the default toolbar set. (True/False, 10 points, 1 attempt permitted)

CorrectChoice

True

XFalse

Feedback when correct: Correct.Feedback when incorrect: That is not correct.

2. Truth or False. You can add tasks to your Calendar from My Day. (True/False, 10 points, 1 attempt permitted)

CorrectChoice

XTrue

False


3. Truth or False. You can send email messages from My Day. (True/False, 10 points, 1 attempt permitted)

CorrectChoice

XTrue

False


4. Truth or False. You can add events to your Calendar from My Day. (True/False, 10 points, 1 attempt permitted)

CorrectChoice

XTrue

False


5. Truth or False. All identities in Outlook 2008 share an address book. (True/False, 10 points, 1 attempt permitted)

CorrectChoice

True

XFalse


6. Truth or False. The best way to restore an identity is to drag the existing identity folder to the trash and replace it with the backup copy. You should not empty the trash until you are confident that you are not missing data. (True/False, 10 points, 1 attempt permitted)

CorrectChoice

XTrue

False


7. Truth or False. Outlook does not support HTML message formats. (True/False, 10 points, 1 attempt permitted)

CorrectChoice

True

XFalse


8. Which Outlook preference pane do you use to create a new email account? (Multiple Choice, 10 points, 1 attempt permitted)

CorrectChoiceFeedback

ToolsThat is not correct.

XAccountsCorrect.

UserThat is not correct.

Email Setup That is not correct.

9. What is the Me contact? (Multiple Choice, 10 points, 1 attempt permitted)


XThe contact containing the information for the active identityCorrect.

The contact containing the information for the Mac OS X user who is logged inThat is not correct.

The information for the person who receives the most e-mail on the computerThat is not correct.

The information for the person who is the administrator in OutlookThat is not correct.

10. How can you configure your signatures so that they rotate when you send messages if you have multiple signatures? (Multiple Choice, 10 points, 1 attempt permitted)


Compose a different signature each time that you send a messageThat is not correct.

Place a check in the box to include a signature in a random list during creation of the signatureThat is not correct.

XWrite a script to cycle through signatures when you send messagesCorrect.

In the Signature Setup Assistant create an order for each of the signaturesThat is not correct.

11. When you look in your contacts there are blank lines instead of contacts. What is the first troubleshooting step to take? (Multiple Choice, 10 points, 1 attempt permitted)


Remove Office 2011 and reinstallThat is not correct.

XRebuild the identity databaseCorrect.

Delete the identity and begin collecting your contact's information againThat is not correct.

Direct the customer to Apple for assistance reinstalling the OSThat is not correct.

12. Your customer is trying to import a .pst file and Outlook crashes every time. What is the first step to resolving this issue? (Multiple Choice, 10 points, 1 attempt permitted)


Remove Office 2011 and reinstallThat is not correct.

Rebuild the identity databaseThat is not correct.

XDownload and install the latest Office for Mac updateCorrect.

Direct the customer to Apple for assistance reinstalling the OSThat is not correct.

13. Outlook supports which file format for import. (Multiple Choice, 10 points, 1 attempt permitted)


X.pstCorrect.

.olmThat is not correct.

.olpThat is not correct.

.pqrThat is not correct.

14. Outlook supports which file format for export. (Multiple Choice, 10 points, 1 attempt permitted)


.pstThat is not correct.

X.olmCorrect.

.olpThat is not correct.

.pqrThat is not correct.

15. Where are identities for Outlook 2011 located on the hard drive? (Multiple Choice, 10 points, 1 attempt permitted)


/Applications/Microsoft Office 2011/Outlook/IdentitiesThat is not correct.

/Document/Microsoft Office User Data/Microsoft/IdentitiesThat is not correct.

X/Documents/Microsoft User Data/Office 2011 IdentitiesCorrect.

/Documents/Office 2011 IdentitiesThat is not correct.

16. How do you back up an identity? (Multiple Choice, 10 points, 1 attempt permitted)


Choose backup from the file menu and navigate to the backup mediaThat is not correct.

XSelect the folder for the identity and its directory and copy it to the backup mediaCorrect.

Hold down the shift key while launching OutlookThat is not correct.

Make 3 copies of the identity folder and place one on a CD, one in another directory, and keep the other as a copy in the Identities folderThat is not correct.

17. The best way to add holidays to your calendar is to: (Multiple Choice, 10 points, 1 attempt permitted)


XImport holidays using Import from the File menuCorrect.

Manually add each holiday that you want in your calendarThat is not correct.

Choose Add Holidays from the Tools menuThat is not correct.

Launch the Holiday AssistantThat is not correct.

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