m-health Bob Gann Telecomms Tech World November 2013

m-health: empowering consumers through self care & self monitoring

Bob Gann

Head of Business Development – International, NHS DirectProgramme Director – Widening Digital Participation, NHS England

November 2013

Telecomms Tech World

Connected technologies can meet today’s health challenges

Global health challenges

•Inadequate access•Unsustainable costs•Increasing burden of chronic illness•Increasing customer expectations

Connected technologies

•Mobile devices•Cloud computing•Decision support•Social networks•Big data

Impact on health

•Remotely delivered care•Chronic disease management•Peer-to-peer support•Targeted wellness•Personalised care

Significant consumer

demand for connected

healthPeople now manage bank accounts & travel bookings

online – we can do same for health

records & appointment bookings

Other industries have cut costs &

improved customer experience through digital self-service –

we can provide online consultation

& self management

Millions of online communities, reviews & ratings – we can share experience & insight between clinicians &

patients

Businesses understand their markets – we can build & use big data to

target health communications

Digital first

Opportunities to transform healthcare through:•Telephone & online triage•Remote video consultations•Digital notifications – appointment reminders, test results•Mobile enabled health staff•Connected devices for telehealth

The urgent care crisis

NHS Direct – pioneering multi-channel healthcare

NHS Direct has provided remotely delivered health services, via telephone, web and app, since 1998

Remotely delivered telehealth

Telehealth services enable patients to use connected devices to monitor their own vital signs & communicate these to monitoring centre for review by clinician

Image from www.tunstall.co.uk

Mobile revolution puts health in hands of consumers

• In future, transformation in health will increasingly be led by consumer devices

• 6.8bn mobile subscribers worldwide

• 40,000 health apps - downloaded 40 million times a year

• Wireless health market will reach £60bn by 2018 – with mobile health apps the biggest opportunity

Wireless health market: global trendsMarketsandmarkets.com

Monitoring me: the quantified self

How’s my heart

rate?

What’s my

oxygen intake?

How am I

sleeping?

How much

exercise?

Am I eating

healthily?

What’s my

blood sugar level?

How’s my

posture?

“The average person looks at their mobile

phone 150 times a day so it’s ideal for health

monitoring”Dr Eric Topol

Apps for everything

Send pictures of skin conditions for diagnosis

Measure heart rate by pointing at face

Monitor sleep patterns

Save & share health records

Test & map DNA

Increasing numbers of Arabic health apps

Wearable M2M devices

Wristbands monitor activity, synchronising to mobile phone

Wearable, washable baby monitors

Temporary tattoos measure sweat lactate

levels for athletes

Under clothing sensors transmit real-time biometrics to monitoring health professionals

By 2016 sales of wearable health

devices will reach 100m a year

(ABI Research)

Digital pills text doctor to say you’ve taken them

7 out of 10 Americans

monitor their own health

(Pew Research)

Connecting digital devices

• Digital devices provide data output and connect in various ways.

• Some enable wearers to monitor their own readings using a mobile phone and website.

• Some allow data to be downloaded and viewed by third parties such clinicians who are watching trends that merit medical intervention.

• Some devices encourage wearers to share their fitness progress with work-out buddies and friends via social media sites.

Regulating & recommending digital health tools

European Union & US Food & Drug Administration regard some apps as medical devices which need regulation

Doctors are starting to prescribe apps & digital health devices from recommended catalogues

Supporting connected health: locally & globally

Licensing digital symptom checkers to other countries

Providing professional advice

& consultancy

Enabling digital health innovation

locally in UK

Thank you

For more information contact:

Email: [email protected]: @bob_gann

November 2013