Lviv Outsourcing Forum Haroon Elsarrag “It’s your fault!”

Trust Sourcing

THINK OUTSIDE THE CODETHINK SOLUTIONS

TRUST SOURCING

It’s your fault!

Trust Sourcing

THINK OUTSIDE THE CODETHINK SOLUTIONS

TRUST SOURCING

It’s my fault!

Trust Sourcing

ABOUT US

www.trustsourcing.com

Haroon Elsarrag,Chief Executive officer

Marc L. Bass, Chief operating Officer

Trust Sourcing is an American IT company based in Los Angeles with a large production center in Kyiv, Ukraine founded in 2005. Work with US-based clients providing IT outsourcing services. Developing own products, just launched our first Apple Watch app.

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CYA CULTURE

CYA

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CYA CULTURE

CoverYA

Trust Sourcing

CYA CULTURE

CoverYourA

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CYA CULTURE

CoverYourAss

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STORY

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STORY

1. Plan

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STORY

1. Plan 2. Delegate

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STORY

1. Plan 2. Delegate3. Motivate

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STORY

1. Plan 2. Delegate3. Motivate 4. Control

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NOW WHAT?

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NOW WHAT?

● Assess damage ● Damage control● Investigate root of causes ● Create way to manage that in

future

Continuous Process Improvement

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HOW TO OVERCOME “CYA”?

● Set the goal● Find people to accomplish that goal ● Make a proper company structure● Roles and Responsibilities

If something wrong - it’s your fault!

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DELEGATION

● DON’T delegate functions you are good at;

● Delegate functions you are NOT able to deliver the best results;

● Hire the best people in areas you are NOT good at.

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BE PREPARED

● Be willing to accept the responsibility!

● Always have a “Plan B” to fix any situation.

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QUESTIONS?

www.trustsourcing.com

Haroon Elsarrag

[email protected]

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LET’S ROCK!P.S. We’re hiring!