LSU Strategic Plan 2009

Strategic Plan

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Ensure everything the Union does aims to:-

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Be Green and ethicalDriven by Sound Impact to set a

standard of excellenceDevelop our staff and officer

educationdevelop our campaigning workact honourably with all our

partners• The highest standards of

openness and honesty with all our clients

• Being good employers to our permanent and student staff

4

Develop a global perspective for us and our members

Matching Halls and CountriesBroadening Universal ThursdaysDeveloping ErasmusUniversity world wide developments

and links

5

Expand opportunities for all students to get involved to benefit their personal and career development.

Student activities more accessibleGive it a go or variety clubMake forming new socs better

Student Staff and volunteersFlag up the skills gain from experienceOffer advice for CVs

Mention some things that add credibility to the UnionIIPIIVother awards

6

Sustaining excellence through sustained improvements by..

Improvements to management systems and practices publishing our risk register and

developing stronger risk management systems Report on implementation Review

publishing our HR Strategy Report on implementation Review

Maintain and develop our quality measurements Surveys Mystery customers Focus groups

web stats/Publicity audit Health and safety audits

Develop our use of KPIs and targets for all departments and sections

Use awards and Quality marks as objective evaluation and drivers of excellence SUEI Sound environmental impact Best bar None IIV IIP Best Student experience Igrad survey NSS

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Sustaining excellence through sustained improvements by..

Increasing our impact on national organisations

NUS NUSSL AMSU Sectional Associations

NASTA BUCS Rag

Better reputation managementContinue to develop our

alumni work Complete the new life

membership offer Continue to develop social

events

Develop our working partnerships At Loughborough In London Consider other possibilities Develop our working

partnerships University departments College Imago SDC Facilities management Charnwood Council Residents Groups Local and regional Students

unions

Key areas for development

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Establishing financial and commercial stability and sustainability

Making our communication with members effective and interactive

Making sure the Union governance and Planning works as it should

Making sure the Student Voice is taken into account by anyone who takes decisions that affect Loughborough Students

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Continue Commercial success to stabilise this income source overall Venue

Bars can expect marginal decline Function business should grow to

compensate Shops

Marginal profit increase Nursery

profits to rise with occupancy Landlord

Maintain occupancy in the light of economic down turn and Internet

Rent reduction are inevitable

Developing our catering services in partnership

with Imago Linked in to University meal card Catering in JC's Linked to imago marketing Union for

functions Some spending on refurbishment and

equipment Develop better facilities for sports meals

New commercial ventures Car boot sale developing a business plan/proposal for a

new employment agency Marketing

Advertising venues are under threat Growth in E-commerce

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Working with the University to establish a sustainable fee regimeDevelop an agreed outline of what the Union does for the feeEstablish benchmarks of performance

ensure funding is appropriate to sustain activityFundraising and grants

Participate in NUS initiative

11

Establishing financial and commercial stability and sustainability (3)

Develop and maintain our building as the hub of the student community and a first class facility by:-

Making it the physical demonstration of our values and excellence

Continuing to be an outstanding venue refurbish Room1 Queue awnings down the side of the building Admissions till arrangement Improve toilets in Fusion especially female

Develop proposals for a major refurbishment of the Piazza, bookshop and entrance in 2010 Facilities bookings

Possible SDC staff Employment agency Union services reception Knock through Bookshop and entrance

Improving the entrances Art work Screens Colour scheme

Tidiness and presentation Night time impact

making it more user friendly and easy to navigate Improvements to maintenance and cleaning

develop its daytime use JC's Furniture in Piazza Student activities External bookings

Re allocating the existing Student advice space Student voice for part New Staff agency Something else

being a model of sustainability Target 4% reductions on energy each year Target 4% reduction in land fill waste All investment should be based on whole life cost calculations As far as possible all refurbishment should reduce

environmental impact Ongoing investment in building to reduce environmental

impact and cost

Making our communication with our members effective and interactive by...

Continuing to develop the web siteas the communication hubEverything should have a link on

there New items should be News We should develop comment

boxesUsing other sites

facebook Wordpress Youtube fliker

Web 2.00 developments Ed rate Other institutional performance

feedback Housing Exec

Comments boxes on pagesClosely monitoring developments

in social media Twitter other up and coming things

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Developing a reputation management strategyDeveloping our use of the " 9 words"

to communicate our valuesRaising the profile of the Strategic

plan Appropriate version for different jobs

Fold out plan Staff and volunteers

Web based Powerpoint Mass communicationinclude photos and video

Mind map filtered for time, responsibility

etc Working document

Higher profile on web site Updates and reporting to council Trustee reporting

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Developing a stronger corporate ID for student activitiesFocusing on reporting progress and achievements

Web based impact report Using student stories to show what we do Impact of representation

Increasing the amount of video/animated content available to our mediaPowerful accessible and popularLSU TV for the highest production valuesMore Vblog quality from others by spreading the capability through the Union

Exec Staff Section volunteers

Recruit animators14

Effective communication by:- really understanding what our members need, want, think and do and make sure this drives the Union's work

Improving mechanisms for using data in decision makingDevelop improved systems for analysis of existing dataImprove mechanisms for drawing conclusions

Cross reference data against target groupsIdentify no/low contact members

Researching Students experience of living and working in Loughborough town

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Improving mechanisms for using data in decision makingDevelop improved systems for analysis of existing dataImprove mechanisms for drawing conclusions

Cross reference data against target groupsIdentify no/low contact members

Researching Students experience of living and working in Loughborough town

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Experimenting with new ways to reach students for comment and feedbackPost itsExec pollsDevelop ways to use OST as regular toolcreative use of web

Continuing to focus on key groups to increase understanding and involvement namely:-Post GradInternationalsCollege

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Making sure that the Union's governance and planning works as it should by

Developing Union Council's effectivenessExperiment with other meeting formats e.g. OST

Proposal referred to Exec or TrusteesHow they are to be taken up reported back

electronicallyChallenges at next formal councilGeneral exec reporting could be a topic proposal

E.GDevelop the profile and role of councillorsWork on the relationship with the Board

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Union's governance and planning Developing mechanisms to monitor the effectiveness of the Trustee Board

Ensure that there are ongoing mechanisms for Board induction and training Ensure that good communication exist between the Board, council and executive Complete board recruitment

Lay members New Students

Reviewing how best to support elections other than general elections Dept. Committee Programme reps Sections Societies Options

Separate Democracy unit Train and support responsible officers and staff

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Union's governance and planning

Developing the effectiveness of Officers and execExecutive Elections improvements and targets

All posts contested Increase number of candidates Should we aim to increase the range

Demographic mode of study

Create sustainable adequate staff support Improve publicity and candidates pack

Review Exec post set out clearer job outlines initiate a discussion on roles

Change will take at least 9 months

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Union's governance and planning

Improve exec accessibility and profile Improve web presence Video bloging Exec polls Reception is effective Signage of exec weekly

plans/diary's on screenMake exec and staff roles in delivering

on the Strategic plan clearer Review sections of the plan at

monthly meetings Publish updates and progress

Improve offer training and support

Develop handover plans for each officer

Make contact with new officers between Feb and July

Review the training and induction programme

Better training on budgeting and budget control

Undertake 360 officer appraisals

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Union's governance and planningReviewing the effectiveness of the associations

As our way or understanding specific groups As the best ways of satisfying their needs As mechanisms for identifying representative students

Publishing our delegation of powers documentReport on implementationReview

Being more outward looking to get new ideas and challengesUse external Trustees to assist with broadening our visionCreating effective partnerships with other Students UnionsAttendance at conferences for Union and sectionsInternational conferences and visits

Support our global perspective

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Union's governance and planning Publishing our delegation of powers document

Report on implementation Review

Being more outward looking to get new ideas and challenges Use external Trustees to assist with broadening our vision Creating effective partnerships with other Students Unions

Stimulate and spread the costs and risk of innovation 94 Group Other top unions Shared values Unions Local Unions

Attendance at conferences for Union and sections International conferences and visits

Support our global perspective

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Union's governance and planningImproving financial accountability

Monthly finance committee meetingBetter financial commentaries on management accountsReview budget and accounting formats to

consider cost centring overheadsdevelop core and desecration spending

Review the role of the Chair of CouncilDevelop a strategy in relation to college

members

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Making sure the Loughborough Student voice is taken into account by anyone who takes decisions that affect students by..

More systematic use of EMT partner mechanism Executive discussion on issues and

feedbackGetting students represented where it

really matters EMT Operations sub-committee Interview panels

Wardens Other key senior posts

Challenge the "special business“Establishing Academic Congress

To support and co-ordinate the union's academic work

Developing stronger working

relationships with academic departmentsCritical Friends groupWork with department committeesVisits and discussion from Student

VoiceImproved feedback of formal

representationExec reportsVideo blogs from key meetingsNews items on key issues

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Making sure the Loughborough Student voice is taken into account by anyone who takes decisions that affect students by.. (2)

Establishing Academic CongressTo support and co-ordinate the union's academic work

Termly review of all data and feedbackDevelop the priority issues for studentsAgree key messages to be put forward on

students behalfEstablishing the new student voice

serviceStudent advocatesEd trackEd web feedback system

LSU Strategic Plan 2009

Business

commercial stability

student community

student staff3

union governance

sustained improvements

new socs betterstudent

major refurbishment

imago marketing union