Loving It At The Lovat 2003

Lovat ArmsLoch Ness, Fort Augustus

Being Loved

Globe trotting

My calling

Love Shock

Love Shake•Rewire entire building•Central heating•Lift installation•New kitchen•Bedroom & bathroom refit & design•Public room refit & design

•New bar area•New fire escape•Installation of most up-to-date addressable fire alarm system

Love Suffering

Dust Coated

Even as the dust settled, 3 weeks after opening we gained our AA 3 stars & 86% service statistic – the highest % awarded that year for a 3 star rating

Sugar Coated

P&J, 2007 Top 10 Restaurant of the Year

3 weeks after opening, awarded 1 AA rosette

Forward thinking•Biomass wood chip boiler•Saving roughly £1000 per month•Unique personalised computer programme that controls the heating & hot water for each bedroom, bathroom & public room independently

•Eco-conscious•Waste minimisation•Energy efficient

2008 Recognition• Envirowise award for Resource Efficiency

• BBC 2, Landward programme• VIBES - Small business management award

Thirty & Under Thirty

Hotel & Caterer, Acorn Award 2008

Doing something right

“Thank you Caroline

It was a fantastic three days here. I think your motto has worked

‘To Loch Ness for Lovat Arms & not Lovat Arms for Loch Ness’

Love Vikram”

Loving it at the Lovat

Have your say• “diamond of the north” • “Absolutely fabulous!” • “Exceeded our expectations!” • “Lovat??? You will !!!”

RecognitionCustomer Profile

“Lovat Lover”

External growth• BEP, FAGBI & TiG• Right Direction• Suppliers • Community• School• Customers

Extra external growth• Bold yet bashful• Confident yet conservative

1. Happy (Henry Stewart)2. WLGore (John Housego)3. St Andrews Old Course (Debbie Taylor)

7. SEMCO (Riccardo Semler)

Internal growth & cultural development

• Employees:

• New staff• Future personal planning• Vision, Mission, Promise & Aim• Development days

Tree of Life• Self Belief• Honesty• Trust• Commitment• Team Spirit

Creating a Culture• Lovat Shoes• Brain wave• Flat hierarchy• Open culture• Earning to love the Lovat• Share the• Lovat life newsletter

Boo Boo Chart

Loving it at the Lovat...• Fun

We are the pot of gold