International School of Asia and the Pacific Hospitality Industry Management Alimannao Hills, Peñablanca, Cagayan Telephone Number: (078) 844-1010 CITY GARDEN SUITE LOTUS GARDEN HOTEL IBARRA`S PARTY VENUES AND CATERING A Practicum Report Ms. Diana C. Tungcul HIM, Program Coordinator In Partial Fulfillment of the Requirement for Local Practicum Submitted by: Michelle L. Ilo BSHIM IV-A
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International School of Asia and the PacificHospitality Industry Management
Alimannao Hills, Peñablanca, CagayanTelephone Number: (078) 844-1010
CITY GARDEN SUITELOTUS GARDEN HOTEL
IBARRA`S PARTY VENUES AND CATERING
A Practicum Report
Ms. Diana C. TungculHIM, Program Coordinator
In Partial Fulfillment of the Requirement for Local Practicum
Submitted by:
Date Submitted:
22 February, 2009
Michelle L. IloBSHIM IV-A
Table of Contents
Title Page
Acknowledgement
Dedication
I. Introduction
A) Lotus Garden Hotel
B) City Garden Suite
C) Ibarra’s Party Venues and Catering
II. Analysis, Recommendation, and Conclusion
A) SWOT Analysis
B) Recommendation
C) Conclusion
III. Work Experience
ACKNOWLEDGEMENT
I had cast my burden to you and you lifted me up from the life of
hopeless.
You showed your faithfulness and mercy which inspires me to get
ahead of myself.
Thank You to the privilege of loving you.
You are more than enough in my life.
I love you Jesus.
DEDICATION
I greatly dedicate this book to:
Ate Winnie Tuliao for an unlimited advice and inspirational
message;
My friend Bong for the laughter;
My parents whom always been my platform to move on.
INTRODUCTION
While the practice of renting space to travelers stretches back to antiquity, what could be considered the modern concept of a hotel derives from 1794, when the City Hotel opened in New York City. While the practice of renting space was not new, the City Hotel was purported to be the first building devoted exclusively to hotel operations. For it’s time, the building was quite large and possessed 73 rooms. Similar operations soon appeared in such nearby cities as Baltimore, Boston and Philadelphia.
Interestingly, New York City’s first skyscraper was a hotel - the six story Adelphi Hotel.
Hotels took a distinct step up in style and class when the Tremont House opened in Boston in 1829. This hotel was considered by many to be the beginning of what was regarded as first class service. With 170 rooms, the Tremont House was a large facility. In addition, the hotel offered features which, for the time, were amazing. Private single and double rooms were available, which offered not only privacy, but also security. In addition to water pitchers and a washing bowl, free soap was provided in each room. The Tremont House offered French cuisine and, reportedly, was the first hotel to have a Bellboy.In 1908, the Buffalo Statler opened, marking the beginning of the modern commercial hotel era. Many services now considered standard were introduced by the Statler, including such amenities as a light switch next to the door, private bathe, ice water and a morning newspaper. The Statler set the standard of the day by being clean, comfortable and affordable. The Statler served as the pattern for hotel design and operation for many years. In the 1920’s, hotel building entered a boom phase and many famous hotels were opened, including the Waldorf Astoria, New York’s Hotel Pennsylvania, and the Chicago Hilton and Towers, which was originally named the Stevens. Motels began to replace roadside cabins as use of the automobile spread throughout society. Offering clean rooms with adjacent parking, motels enjoyed great popularity with the traveling public. In the 1950’s and 1960’s, the practice of franchising appeared within the industry. Franchising enabled entrepreneurs to expand their operations without the use of substantial capital. For much of their history, hotels were owned and operated by
individuals. However, as franchises and chains began to appear, individually owned hotels found themselves increasingly at a competitive disadvantage. By the 1960’s, independent prospects began to improve as the result referral organizations such as Quality Courts, Best Western, Master Host and Best Eastern. From the 1980’s forward, mergers and acquisitions became common within the industry, and rand become hotly traded commodities. Recently, use of management companies has entered the mainstream. As a result, many chains are more involved in management than in ownership. These chains realize a much more predictable and steady income stream than had normally been yielded by ownership.
Lotus Garden Hotel Manila, Philippines
Formerly Royal Palm HotelWelcome to Lotus Garden Hotel, a haven of distinct splendor
Formerly the Royal Palm Hotel, Lotus Garden Hotel is ideally located on Mabini corner Padre Faura streets, virtually linked to many of the most noteworthy places in the Philippines' capital and its next-door cities.
Lotus Garden Hotel lets you celebrate the country's rich historical background from the Rizal Park (Luneta) to Intramuros to Fort Santiago to the Malacañang Palace, the seat of presidency in the Philippines.
A short travel then permits you to delight in various leisure activities that cater to the senses. Lotus Garden Hotel is minutes away from the exciting party atmosphere that is Malate/Remedios Circle, the unique wine and dine experience that is Baywalk (Roxas Boulevard), and some of the best bargain shopping centers such as Quiapo, Divisoria, and the newly-opened SM Mall of Asia to the south.
Finally, Lotus Garden Hotel also allows you to be within reach from several tourism and business areas that the nation takes pride in. A quick ride takes you to the World Trade, Cultural, and International Convention Centers plus many of the International Embassies populating the region.
Lotus Garden History
One may wind up as he listens with friends and family members at Kiko’s Music and Wine Bar. Along with its cozy ambience, wide choices of cocktail drinks, wines and beers are available at the bar. Kiko’s Music and Wine Bar also offers billiards facilities for billiards fanatics.
For Japanese food lovers, the Susi Bar offers authentic Japanese cuisine like sashimi, shusi and masi among others.
However, some guests wish to fully experience the homey and posh realm of the guestroom, where 24-hour room service is also available. Lotus Garden Hotel’s success and glory in the industry can also be attributed to the cleanliness of the premises. Cleanliness is one of the major covenants that the hotel upholds. Truly, the hotel had lived to its plight. Other hotels in the metropolis either gone looking old or even closed down and failed to succeed because of their failure to maintain cleanliness. Cleanliness, being one major intent and objective of the hotel, Lotus Garden Hotel is confident that generations will pass – foreigners and local residence alike – shall enjoy the services offered by the company. Furthermore, as part of its strategic vision, its aim to further improve its hotel computerization system and getting into the modern trends information technology, Lotus Garden Hotel has recently acquired a computer system called Fidelio. This is the computer program widely used by deluxe or five-star hotels worldwide. Royal Palm Hotel is now considered one of the few standard hotels in the country that utilizes the Fidelio system. Accredited as a standard class hotel under the Department of Tourism, Royal Palm Hotel its people to be one of its best chattels – the human asset. The norms and cultures exhibited in the company are based and founded on integrity, positive attitude, service-orientation, maturity, teamwork and the drive in striving for excellence. These tenets create an amiable character that is truly distinct which enables the company to achieve great satisfaction from the guests’ end. This can be measured and determined through the hotel’s track record of high rate of returning guests and positive feedback and comments from the guests. With its world class facilities and services, the hotel truly lives up to its mission of providing quality service, value for money and achieving the highest degree of satisfaction among its guests and clients. Right in the heart of manila, genteel service and utmost convenience awaits everyone at Lotus Garden Hotel, your home away from home.
Lotus Garden Hotel - Manila, Philippines
Hotel Accommodations
Elevating "affordable" and "cheap" to greater heights.
Looking for a cheap hotel in Manila makes you expect low quality, a total lack of value, and poor accommodations.
NOT with Lotus Garden Hotel.
When seeking a cheap hotel in Manila for any type of visit, you need not limit yourself to just having a bed to sleep in. We understand that guests do not always want expensive extras but also know that they consistently hunt for the best deals. Lotus Garden Hotel - Manila boasts of cheap rates bundled with unbeatable value. 80 guest rooms all exude a simple sense of elegance but include basic amenities that are extremely functional. All rooms have individually-controlled air-conditioning, cable television with over 72 channels, a well-stocked mini-bar, private bath with hot and cold shower, IDD/NDD telephone system plus voicemail, and coffee/tea-making facilities. The Deluxe Rooms extend the concept of ideal affordability by offering a choice of 2 beds and a kitchenette. These features make the Lotus Garden Hotel not only a cheap hotel in Manila where you can stay on your business visit or simply to cool down, but also makes it an ideal temporary home for any group that requires one. So the next time you need a hotel in Manila, thinking "cheap" or "affordable" is now a good idea.
Lotus Garden Hotel
Mission statement
To operate a profitable and growing world-class standard chain of hotels by providing quality facilities and personalized services; thus giving our clients value for their money and the highest degree of satisfaction.
Vision Statement
A well established and most preferred chain of standard Filipino hotels known for its unique world class facilities and services committed to the pursuit of excellence in satisfying the needs of its clients.
Quality Policy
Lotus Garden Hotel is committed to provide level customer satisfaction by offering guests value for money through continuously-improved quality facilities and services rendered by professional and friendly staff in accordance with hotel industry standards.
In support of this commitment, it aims:
To manage financial resources through cost efficiency and revenue maximization thereby attaining maximum profitability.
To maintain clean, safe and secured facilities and environment.
To deliver the warmth of Filipino Hospitality to guest through excellent services and responsive feedback mechanism.
To select, develop and maintain competent human resources. To attain organization unity and effectiveness. To update facilities to achieve world-class standards.
To maintain and continuously improve the Quality Management System.
- MS. JEANETTE L. MACASIEB
Executive Vice-President
Room Types
Premium (Studio) Two (2) twin beds or one (1) king-sized bed Bedside lamps (2)
Bedside rugs (2)
Painting
Bathroom with one bath and shower
Kitchenette with stove, fridge, utensils
Two seaters dining table with chairs
Lowest Rate AtUnited States Dollar (USD) 125
Superior Suite One (1) Bedroom Suite Double bed
Wardrobe
Night tables with lamps (2)
Side tables
Painting
Bathroom shower
Kitchenette, bar counter with two stools and utensils
Lowest Rate AtUnited States Dollar (USD) 180
Executive Suite Two (2) Bedroom Suite Double bed
Queen-sized bed
Closet space to each bedroom
Bedside rugs (2)
Living area with love seat
Coffee table
Center rug
Four seater dining table with chairs
Painting
One bathroom with bath and shower
Kitchenette has fridge, stove, utensils
Patio, balcony with table and chairs
Lowest Rate AtUnited States Dollar (USD) 250
Deluxe Suite Two (2) Bedroom Suite Double bed
Queen-sized bed
Closet space in each room
Bedside tables with lamps per room (2)
Bedside rug to each bed
Living area with sofa
Wing chair with table
Coffee table
Centre rug
Four seater dining table with chairs
Two (2) Bathrooms with one (1) bath and one (1) shower
Kitchenette has bar counter with two stools, fridge, stove, utensils
A patio, balcony with table and chairs
Lowest Rate AtUnited States Dollar (USD) 275
Lotus Garden Hotel Manila
Amenities & Services
Each of our rooms comes equipped with: Air-conditioning Wireless Internet Access
Coffee / Tea maker
Room safe
Cable television
Telephone
Dresser
Writing desk
Arm chairs
Standing lamp
Common Features to all Rooms: Individually-controlled air conditioning Queen-sized bed or two single/double
beds
Cable TV with over 72 channels
Well-stocked Mini Bar
Private bath with hot and cold shower
IDD/NDD Telephone system w/ voicemail
Kitchenette, Coffee/Tea makingfacilities
Lotus Garden Hotel Manila
Cilantro Restaurant
For those searching for gastronomic delights, and extraordinary culinary experience that you will never forget, Lotus Garden Hotel can satisfy you with the following dining bistros that will delight and satisfy your appetite.
Talyasi Restaurant provides you with delectable choice of Filipino dishes that you will truly savor, Guest can experience fine dining pleasure and while savoring appetizing dishes like authentic Kare-kare, Pata Bawang, Talyasi’s Major specialties.
Cilantro Resto and Bar
Breakfast Menu
(Available from 6:00AM to 10:00AM)
American Breakfast ….. Php. 250.00
Two fried eggs with Ham or Crispy Bacon served with bread, butter and jam with coffee or tea, chilled orange juice or sliced fresh fruit in season.
Filipino Breakfast ….. Php. 250.00
Two fried eggs with Beef Tapa or Boneless Dagupan Bangus (Milkfish) served with garlic fried rice and pickled
papaya with coffee or tea, chilled orange juice or sliced fresh fruit in season.
Pancakes/Waffles (Served with butter and maple syrup)
Plain Pancakes (2pcs.) .....Php. 95.00
Plain Pancakes (2pcs.) with Ham or Crispy Bacon.....Php. 210.00
Plain Waffle .....Php. 95.00
Plain Waffle with Ham or Crispy Bacon .....Php. 210.00
A LA CARTE (Served with garlic fried rice and pickled papaya)
Wings Over Manila Sports BarSearching for a chance to relax with a cool glass of wine in hand! Then this is the best spot for you! With cozy ambiance and wide variety of
Meeting & Banquet FacilitiesHaving a special occasion?
Planning an important meeting?
Then avail of our excellent facilities for your meeting and banquet needs!
Lotus Garden Hotel has three cozy function Rooms: Palmera, Anahaw, Rapis-named after the historic palm tress in the Philippines.
Fast becoming the preferred venues for conferences and social events thatwill provide you with everything you will ever need food and the actual set-up will prepared exactly the way you prefer it.
Lotus Garden Hotel Manila
Function Rooms
Choose the function room that will suit your requirements and leave all the hassles to us. Whether you are planning for a social or corporate event, our state-of-the-art audio-visual equipment as well as the assistance of our banquet coordinators, will surely make your event a success.
Function RoomArea
(sq.m.)Theater Classroom Banquet
Palmera 114.25 60 60 60
We cater to corporate meetings, weddings, debut and other corporate and social functions.
Lotus Garden Hotel Manila
Request for Proposal
For us to serve you best, please fill-out the proper information below.
Required fields are marked with asterisks ( * ).
General Information:
*Name:
Address:
Country:
Occupation:
Company:
*Contact Phone Number:
*Fax Number:
*Email Address:
City Perks:
Industry Type:
Frequency of Meeting:
-Once a Year
-Twice a Year
-Quarterly
-Every Two Months
-Monthly
-Weekly
-Others
Meeting Information:
Meeting Start: Month/Day/Year
Meeting Name: Month/Day/Year
Number of Attendees:
Number of Sleeping Rooms required:
Estimated Decision Date: Month/Day/Year
Amenities & Hotel Features Required:
- Audio-visual Equipment - Public Address (Sound) System- Business Center - Video / Overhead Projection System- Writing Materials
Approximately 11 km. away from the international airport, a few minutes walk to the U.S. Embassy, Lotus Garden Hotel is ideally located in the corner of A. Mabini and P. Faura Streets in the heart of Manila. It is likewise a short ride to the Cultural Center of the Philippines, Philippine International Convention Center, Rizal Park, Malls, Golf courses and churches.
Lotus Garden Hotel Hotel Manila, Philippines 1227 A. Mabini corner Padre Faura Sts.Manila, Philippines
“Outstanding 3-Star Hotel” 2005 20th National Consumers Excellence Awards
Among the Top Manila Hotels:
City Garden Suites
City Garden Hotels continues to lead as one of the most preferred brands for Standard Class Manila hotels. City Garden Suites - Manila, one of the 3 properties under the City Garden brand, has emerged to be first-in-mind for hotels in the Philippines' capital city. Not many Manila hotels offer classy and elegant accommodations at amazingly affordable rates. Just with the City Garden trademark, however, guests on a trip to Manila can be confident of a pleasurable hotel stay in City Garden Suites. Enjoy the City Garden Suites - Manila hotel's excellent facilities, feel the genuine Filipino hospitality, and experience the superb service that will make your Manila visit feel like you stayed right at home. City Garden Suites - Manila is not just an alternative residence against a list of other Manila hotels; the affordable rates do not necessarily translate to limited amenities and services. After a busy day at work or touring Manila's sights and sounds, Guests can relax at the Cafe Miranda Bar & Restaurant or simply tuck themselves in their rooms and avail of high-quality room service. Groups are also welcome! Guests who wish to conduct conferences, seminars, and parties in Manila need not look for other hotels. The City Garden Suites remain competitive among hotels in Manila with their function rooms that can cater to any event. No other Manila hotel can provide unbeatable value like the City Garden Suites. Have a wonderful stay!
The City Garden envisions an atmosphere for all its properties that showcases Philippine culture in its authenticity; similar to other exuberant hotels and resorts in the country. City Garden Suites - Manila successfully provides its Guests with what other Philippine hotels try to offer: a genuine Filipino stay. Guests visiting the Philippine capital city of Manila - whether on a strict budget or not - can expect amenities and services well above the three stars that hotels are awarded with. City Garden Suites - Manila boasts of unique additions in its tastefully-appointed Guest rooms; an out-of-the-box strategy which most Philippine hotels are not usually expected to intend for their facilities. As an example: while all 92 well-appointed rooms take care of the Guests' basic needs, City Garden Suites equipped some with en-suite videoke. Other rooms include a kitchenette, breakfast, a choice between hot & cold shower or a bath tub, a mini bar, and best of all a veranda. As part of an armada of Philippine hotels that entice foreigners to explore the country, City Garden Suites - Manila lives up to the steadily-increasing popularity of the City Garden brand. It is due to this popularity and world-class guest rooms and services that the Philippine Tourism Department (DOT) accredited the property along with other hotels to boost the tourism industry.
Room Types
STANDARD SINGLE Equipped with twin beds Cable television
Shower with bathtub
Hot & cold shower
Mini-bar
Breakfast is not included
Lowest Rate AtUnited States Dollar (USD) 55
STANDARD DOUBLE Equipped with twin beds Cable television
Shower with bathtub
Hot & cold shower
Mini-bar
Breakfast is not included
Lowest Rate AtUnited States Dollar (USD) 60
SUPERIOR SINGLE Queen-sized bed Cable television
Mini-bar
Hot & cold shower
Shower with bathtub
Coffee / Tea maker
Buffet breakfast is included
Lowest Rate AtUnited States Dollar (USD) 65
SUPERIOR DOUBLE Queen-sized bed Cable television
Mini-bar
Coffee / Tea maker
Shower with bathtub
Hot & cold shower
Buffet breakfast is included
Lowest Rate AtUnited States Dollar (USD) 70
DE LUXE SINGLE Equipped with twin/queen beds Cable television
Hot & cold shower or with bath tub
Coffee / Tea maker
Buffet breaksfast is included
Lowest Rate AtUnited States Dollar (USD) 75
DE LUXE DOUBLE Equipped with twin/queen beds Hot & cold shower or with bath tub
Cable television
Coffee / Tea maker
Buffet breaksfast is included
Lowest Rate AtUnited States Dollar (USD) 80
ONE- BEDROOM SUITE SINGLE Equipped with in- room videoke In-room elsafe
Single or twin bed
Coffee / Tea maker
With buffet breakfast
Hot & cold shower or with bath tub
Lowest Rate AtUnited States Dollar (USD) 85
ONE- BEDROOM SUITE DOUBLE Equipped with in- room videoke In-room elsafe
Single or twin bed
Hot & cold shower or with bath tub
Coffee / Tea maker
With buffet breakfast
Lowest Rate AtUnited States Dollar (USD) 90
JUNIOR SUITE SINGLE Equipped with kitchenette
In-room elsafe
Cable television
Mini-bar
Hot & cold shower or with bath tub
Rate includes buffet breakfast.
Lowest Rate AtUnited States Dollar (USD) 100
JUNIOR SUITE DOUBLE Equipped with kitchenette In-room elsafe
Cable television
Mini-bar
Hot & cold shower or with bath tub
Rate includes buffet breakfast.
Lowest Rate AtUnited States Dollar (USD) 105
PENTHOUSE-B SINGLE Veranda facing bay area Cable television
Complete cooking facilities
Mini-bar
In-room elsafe
Hot & cold shower
Rate includes buffet breakfast
Lowest Rate AtUnited States Dollar (USD) 160
PENTHOUSE-B DOUBLE Veranda facing bay area Complete cooking facilities
In-room elsafe
Cable television
Mini-bar
Hot & cold shower
Rate includes buffet breakfast
Lowest Rate AtUnited States Dollar (USD) 165
PENTHOUSE-A SINGLE Veranda Kitchenette & dining, in-room
Each of our rooms comes equipped with: Hotel-wide Wireless Internet access Telephone system with NDD/ IDD services
Refrigerator with mini bar items
Cable TV with 72 + channels
In-room safety deposit box
Pay Movie System
Electronic door lock
Automated wake-up calls
Complimentary newspaper
Bathtub/ hot & cold shower
In-room coffee/ tea making facility
City Garden Suites Manila, Philippines
Cafe' MirandaCafé Miranda, the hotel’s coffee shop offers a variety of local and international cuisine. It also offers buffet breakfast from 6:00 am to 10:00 am, the price of which is PHP 250.00. For guests who wish to dine in yet want to feel the privacy and cozy atmosphere of their room, they can avail of Room Service up to 12:00 midnight. On special occasions, a pianist provides entertaining music at the restaurant.
City Garden Suites Manila, Philippines
The Lobby Bar
The Lobby bar offers wide selection of wines and spirits, beer items, cocktail drinks, bar chows, and appetizers. The Sushi bar on the other hand, offers selection of freshly made Japanese items which are available in individual servings or value combinations.
City Garden Suites Manila, Philippines
Facilities & Services 92 well-appointed and fully air-conditioned guest rooms and
suites Spacious lobby
Function rooms for Banquet, Seminars, or Conferences
Café Miranda Bar & Restaurant/ Room Service
Sushi Bar
Travel and Business Center
Transfer in or out services
Foreign Currency exchange
Laundry, Pressing & Dry cleaning services
Hotel-wide high-speed wireless internet access
Safety deposit boxes
Heat/ smoke detector system
24 hour security with CCTV system
24 hour standby generator
City Garden Suites Manila, Philippines
Meeting & Banquet Facilities
The hotel has three (3) elegant function rooms fully equipped and complemented with state-of-the-art audio-visual facilities. The function rooms - Lily, Lilac and Lavender were named after some exotic flowers can accommodate up to a maximum of 200 persons.
City Garden Suites function rooms are ideal for wedding, debut, kiddie party, birthday, christening, graduation, seminar, conference, meeting, etc.
Special Function Packages
Kiddie Party PackageComplete Kiddie Party Package as low as Php 22,275 (50 pax)
Debut PackageComplete Debut package as low as Php 24,000 (50 pax)
Baptismal PackageComplete Baptismal Package as low as Php 26,000 (50 pax)
All Occasion Celebration PackageIdeal for any kind of celebration package as low as Php 27,500 (50 pax)
Wedding PackageComplete wedding package as low as Php 36,250 (50 pax)
For banquet inquiries and reservations, e-mail us at [email protected] or call us at (632) 536-14-51 local 119.
Function Room
Function Room
Banquet
Cocktails
Classroom
Theater
Boardroom
Dimension
Area
Lily 60 70 40 70 307.85 x 10m
78.50 sq m
Lavander 60 70 40 70 307.85 x 10m
78.50 sq m
Lilac 72 90 60 80 409.9 x 10m
99.00sq.m.
Lotus Ballroom
200 230 140 22025.6 x 10m
256.00sq.m.
City Garden Suites Manila, Philippines
Business Center
The Business Center provides the convenience of an office with the services of highly trained staff. Services offered are as follows:
Local Tours Local and International ticketing
Passporting
Visa Extension
Car Rental
High-speed Wireless Internet access
Courier Services
Secretarial Services
Facsimile
Photocopying
Mailing & Postal services
With more than ten solid years of banquet service expertise both for corporate and social functions, City Garden Suites – your “All Occasion Celebration Venue” will give you more choices… more convenience… & more value for your money…
For banquet inquiries, our accommodating and expert Event Specialist will assist you in handling a worry-free celebration of your special occasion like:
Wedding receptions Debut
Kiddie party
Baptismal
All occasions
We also offer other amenities and services such as photo and video coverage, giveaways, flower arrangements, bridal car service, cakes, invitations, etc.
City Garden Hotel Suites, Philippines
Request for Proposal
For us to serve you best, please fill-out the proper information below.
Required fields are marked with asterisks ( * ).
General Information:*Name:
Address:
Country:
Occupation:
Company:
*Contact Phone Number:
*Fax Number:
*Email Address:
City Perks:
Industry Type:
Frequency of Meeting:
-Once a Year
-Twice a Year
-Quarterly
-Every Two Months
-Monthly
-Weekly
-Others
Meeting Information:Meeting Start: Month/Day/Year
Meeting Name: Month/Day/Year
Number of Attendees:
Number of Sleeping Rooms required:
Estimated Decision Date: Month/Day/Year
Amenities & Hotel Features Required:
- Audio-visual Equipment - Public Address (Sound) System- Business Center - Video / Overhead Projection System- Writing Materials
Conveniently located within Manila’s commercial and business establishments, the hotel is near the US Embassy, fifteen minutes away from the World Trade Center, CCP Complex, historical area of Intramuros, the entertainment district of Malate and only fifteen minutes away from the domestic and international airports.
City Garden Suites1158 A. Mabini St., Ermita, Manila, PhilippinesTelephone: (632) 536-1451Facsimile: (632) 524-4844Domestic Toll-Free: 1-800-1-888-6789
Landmarks
Philippine International Convention Center (PICC) Cultural Center of the Philippines (CCP)
World Trade Center (WTC)
Department of Tourism (DOT)
U.S. Embassy
Japanese Embassy
Intramuros Golf course
Malate Catholic Church
Tourists Spots
Rizal Park Fort Santiago
Intramuros
Baywalk at Roxas Blvd.
HISTORY
City Garden Hotels – Standards Hotels, Leader of the Standards Hotel in the country.
ISO
Lotus Garden Hotel – 1983 with 86 Guest Rooms plus 50 Guest Rooms added
General Manager Mina Mediola
City Garden Suites, Manila – 1992 with 96 Guest Rooms plus 46 Guest Rooms added
General Manager Ellen B. Mendoza
City Garden Suites, Makati – 1997 with 23-Storey Level with 160 Guest Rooms
General Manger Johny Reyes
City Garden Hotels Training Center – 2007 T.E.S.D.A. Accredited
WORK VALUES
-the expressions of what we are and what we do
-they give directions and purposes to the ways we spend each day working
-they express our character ^ produce our effectiveness or ineffectiveness
Various Work Values
-we love to serve
-we are professional
-we are honest & sincere
-we are excellent & productive
-we are team players
-we are respectful
-we have sense of ownership & concern for the company
-we have are dignified & God fearing
Provide Customer Service
-an organization’s ability to supply its customer’s wants & needs
Excellent Customers Service
-ability of an organization to constantly
& consistently exceed the customer’s expectations.
“Every Customer expects and deserves good services.”
“Quality Service only happens when you care enough to do your best!”
HOUSEKEEPING
General Objective – Provide quality service and quality product
Main Tool – Rooms
Coverage – Rooms, Public Area, Linen and Laundry and Pest Control
General Responsibilities of the Housekeeping Department
1. To provide and maintain the clean, safe and comfortable environment according to establishment standard.
2. Maintains all guestrooms and public areas on a high standard of cleanliness.
3. Monitors and replenishes guestrooms amenities and mini bar items as consumed by guests.
4. Coordinates with Maintenance Department on repairs necessary and ensure prompt action.
5. Practice safety and sanitary measures according to regulations.
6. Coordinates and monitors pest control services.7. Safe keeps and furnishes adequate supplies of linen (both
Housekeeping and Food and Beverage), uniform cleaning supplies, etc to employees.
8. Assist Management in operating profitably by controlling cost.9. Handles the recording, storing, and disposed of lost and found
items.10. helps promote the business, by providing excellent,
personalized services to guests thus providing necessary information regarding various activities in the hotel.
Standards of Ideal Housekeeping
-safety
-orderliness
-Eye-appeal
-sanitation
-guest comfort
-guest relation
-preventive maintenance
-cleanliness
Cleaning Standard
-sweeping
-dusting
-vacuuming
-glass cleaning
-garbage disposal
-bathroom cleaning
-walls & ceiling cleaning
-grounds maintenance
Cleaning Supplies & Materials
-scouring pads
-sponges
-dusting clothes
-polishing clothes
-hand brushes
-toilet bowl brush
-mop with handle
-squeegees
-soft broom
-pail
-trash bags
Cleaning Chemicals
-furniture polish
-disinfectant
-meiotic acid
-all purpose cleaner
-glass cleaner
-air freshener
-insecticide
Maintenance of Public Areas
-Sweeping
-Damp Mopping
-Dust Mopping
-Polishing of brass, stainless, furniture and fixtures
-Vacuuming
-Marble Crystallization
-Air Freshener and Deodorizing
-Dusting of furniture and fixtures
-Glass Cleaning
Standard cleaning procedure of check-out rooms
1. Place room bay’s cart in front of the door of the room for cleaning.
2. Knock the door twice & identify self of staling “housekeeping” or “room boy” 5-10 seconds.
3. Unlock the door using the duplicate key & gently open the door. Leave the door wide open.
4. Record on the room boy’s report the actual time that you start to clean.
5. Switch on necessary lights for cleaning. Draw the blinds or curtains and open the windows to air-out. Turn off unnecessary lights, Television and Air conditioner. Etc.
6. Check the condition of Television, radio, air conditioner, telephone, refrigerator, hairdryer and bidet. Turn-on every lights to check switches and busted lights. Check for broken and missing items. Check the EL Safe. Report to maintenance any findings and inform the housekeeping office for record.
7. Collect the garbage and empty bottles. Bring out soiled dishes from the room then call the Food and Beverage for dish out.
8. Empty trashcan, dental glass and ashtrays. Wash and set aside for drying. Pull out Air Condition Unit filters, wash and set aside fro drying.
9. Pull out bedspread cover with bedspread cover and duvet cover.10. Clean the bathroom from clockwise and top to bottom
procedure then store the bathroom amenities.11. Clean window glass and frame including the air conditioner
body.12. Clean the veranda, if applicable13. Sweep the floor. Move the furniture, bed and refrigerator.
Check if furniture felts installed are adequate.14. Dust around the room using dump cloth in counter clockwise
motion. Clean mirrors and glass fixtures.15. Make up the bed with duvet set up and bedcover set up.16. Complete the guest supplies, compendium inserts and mini bar
items.17. Close windows. Arrange curtains/roman shades.18. Make a final sweeping and wiping of floors using a damp
cloth.19. Check the over-all appearance of the room. Inform the
Executive Housekeeper or the Supervisor about the status of the room for inspection.
20. Take a last look for final touches and spray air freshener.
FOOD AND BEVERAGE DEPARTMENT
General Objective – Provide good quality service & good quality food to deliver to the customer
Main Tool – Menu
Coverage – Restaurant, Kitchen, Bar, Banquet and Room Service
No-No’s on Waiter/Food Attendant
1. Never play favoritism with the better tipping guests, giving them more food, or constantly “dancing” around their table.
2. Never slight female guest even she might tip less.3. Never argue with customers if they have unreasonable requests.
Such cases should be reported to the supervisor.4. Do not keep guests waiting for their check.5. Do not rush guests out of the dining area.6. Never discuss business with guests.7. If you happen to have found an article, it should be brought
immediately to the supervisor for the necessary action.8. Never tell guests “we do not have that, sir/ma’am” if guests
asks for an item that is not on the menu, call in such cases your supervisor.
9. Never urge the guest to eat faster by bringing the next course before the other eaten up.
10. Do not be afraid to make suggestions. In practicing sales talks, a waiter can become an expert.
11. Never serve any F&B in chipped glass/plate.12. Never serve any F&B in oxidized silverware.13. Do not accept food from the kitchen if it is arranged beyond
standard.14. Never run within the dining area.15. Never neglect customers who are in a hurry. Suggest them
“QUICK MEAL”16. Never freak into a customer conversation.17. Never ask guests question while they have a full mouth.18. Never correct guests if they mispronounce the name of the
food they wish to eat/order.19. Never embarrass guest who can’t decide what they want. Make
suggestions.20. Never clear the table of a guest who just went out to make a
phone call.21. Never make the customer fell that he “must tip”.22. Never stand around in groups in the dining area when
customers are already seated.23. Do not give loud orders to co-workers and/or busboys.
24. Never argue with any co-worker, or even worse, the customers.
25. Avoid conversation with neighbors assigned in another area.26. Do not write on guest’s table and on the menu.27. Do not mop your face with the napkin.28. Never use bad language.29. Do not smoke in areas where it is not allowed.30. When taking an order, notice which items are sold out or not
available.31. Avoid silverware from dropping. If dropped, do not wait
somebody else to come and pick it up.32. Talk only when necessary for politeness.33. If you spill something on a customer, apologize right away
and clean the dirt that has been made.34. Do not hang at the back of the guest’s chair or step on any
portion of the chair. Stand erect or bend down to hear well.35. Never disregard a customer seeking attention as if the guest
was not seen and noticed.
Basic rules that a Waiter/Food Attendant should remember:
1. Be sure what the guest wants and take note of their orders including special instructions like in the case of a steak if it is well done etc.
Special Instructions: Doneness
Rare – R
Medium Rare – MR
Medium – M
Medium Well – MW
Well Done – WD
2. Repeat the order and thank guest.3. Give a service as perfect as possible.4. Remember that hot food is served on hot plates, and cold food
on cold plates, and icy food on icy plates.5. BE grateful for a small tip.6. Develop cares interest for the job and plan a future career
you can be happy with.7. Develop the skills to observe guest’s habits, preferences and
dislikes and learn to anticipate such habits.8. Greet the guest by his name and the proper time of the day.
9. Check briefly the amount of the check before handling it to the guests.
10. Ask a guest who seems to be waiting: “Would you care for a drink Sir/Ma’am?”
11. A guest in a hurry must be given a speedy service.12. A few friendly words may help a lonely guest enjoy his meal
better.13. Some guest cannot understand the menu so the waiter should
explain to them and possible show how it is being prepared.14. If it is evident that the guest is budgeting, he will
request for the waiter’s suggestions on what to order that will enable them to enjoy a fine meal at a modest cost.
15. If the guest is dieting, the waiter should be able to suggest some dishes because guest’s welcome suggestions on food do not have many calories.
Dining Sequence
1. Welcoming the guest2. Escorting the guest3. Seating the guest4. Presenting the menu5. Taking the order6. Communication between kitchen and dining area7. Picking up order from the kitchen8. Serving the food9. Presenting the guest’s bill10. Receiving and accepting tips11. Bidding goodbye to the guest
KITCHEN
Proper Hand-washing Techniques
1. Use water as hot as the hands can comfortably stand.2. Moisten hands, soap thoroughly and lather to elbow.3. Scrub thoroughly, using brush for nails.4. Rub hands together using friction for 20 seconds.5. Rinse thoroughly under running water.6. Dry hands using single service towel.
Wedding Resources and Events Management Corporation – one of the most prestigious and sought after events and catering provider in the Metro namely; Ibarra’s Garden, Plaza Ibarra, Patio Ibarra, Cilantro by Ibarra’s and Ibarra’s Portico del Sol and an affiliate of City Garden Suites Manila and Makati & Lotus Garden Hotel – Manila.
Their company has been in the banquet service industry for the past 7 years with our pioneer branch Ibarra’s Garden and Cilantro Resto-Bar in Manila, Patio Ibarra and Plaza Ibarra – both in Quezon City and Ibarra’s Portico Del Sol in Kawit, Cavite.
In 2005, Ibarra’s group has marked another feat in the culinary arena having served an average of 54,000 meals per month. Indeed, we are proud to affirm our capability as the leading banquet service and catering provider.
Venues
Ibarra’s Garden:
Ibarra’s Garden, a classic antique house built in the 1920s inspired with American Art Deco and a quaint garden converted
into an ideal place for social and corporate events. The historic ambiance reflects the grandeur of wealth and beauty during the olden period. Now, Ibarra’s Garden is the most sought after venue in the Metropolis having been famed for its mouth-watering approach to International Carte du jour.
FOR RESERVATION:
Address: 525 Padre Faura St., Ermita, Manila, PhilippinesTelephone Number (632) 522-9999; (632) 523-3788, (632) 524-7655
Patio Ibarra
Patio Ibarra has the ideal character of elegance and charm suited as venue to observe any social gathering. Strategically located at Quezon City, Patio Ibarra provides you the freedom to choose from various affordable packages that suit your budget without compromising excellent quality service.
Each cozy function room exudes an atmosphere of grandeur and beauty, well equipped with modern audio-visual facilities. Delectably appetizing dishes are complemented with warm service, which make every celebration memorable.
FOR RESERVATION:
Address No. 1498 Quezon Avenue., Barangay South Triangle Quezon City, PhilippinesTelephone Number (632) 374-8354 to 55; (632) 412-6393
Plaza Ibarra
Plaza Ibarra is elegantly designed with the combination of rustic, old provincial yet refreshing Mediterranean themed garden set up. The only reception venue in the Metropolis that has a lighted winding stairs that highlights the grand entrance of the celebrant.
The magnificent set up of the function room and the garden imparts the feeling of calmness, joy, and excitement that is simply incomparable.
Plaza Ibarra. The Ultimate Party Venue.
FOR RESERVATION:
Address: No. 77 Timog Avenue Barangay South Triangle Quezon City, PhilippinesTelephone Number (632) 413-0706; (632) 920-0453
Cilantro by Ibarra’s
Cilantro is an elegant and ideal venue for both corporate and social gatherings. Strategically located at the heart of the metro (within the confines of Lotus Garden Hotel) – provides you the freedom to choose from its cozy function rooms which exudes an atmosphere of luxury and beauty.
Cilantro Resto Bar by Ibarra’s gives fine dining a new meaning with a stylish dining area and sports bar combined and a wide array of native and continental cuisines to choose from.
FOR RESERVATION:
Address: Lotus Garden Hotel1227 A. Mabini cor. Padre Faura Sts., Ermita, Manila, PhilippinesTelephone Number (632) 522-6868; (632) 522-1515
Ibarra’s Portico del Sol
Imagine a place where the sun gently shines on all celebrations, with lovely flowers and foliage, and with four different and distinct yet beautiful venues to choose from.
Once known as Portico de Gracia, Ibarra’s has taken over and given it a new name and heritage. ‘Portico’ is the Spanish word for ‘port’ or ‘porch’, and it can be interpreted both as ‘Porch of the Sun’ or ‘Port of the Sun,’ appropriate for a place envisioned as a place for celebrating the beginning of a happy, bright and sunny life.
FOR RESERVATION:Address: EPZA Diversion Road, Magdalo, Kawit, Cavite, PhilippinesTelephone Number (046) 438-7593
CONTACT INFORMATION:
Ibarra’s Party Venues and Catering
Address: SM Mall of Asia - South Parking, Bay Boulevard Pasay City, PhilippinesTelephone Number (632) 556-0390; (632) 556-0698
or
Address: SM CITY FAIRVIEW, Fairview Quezon City, PhilippinesTelephone Number (632) 4183673Email : [email protected]: http://www.ibarraspartyvenues.com.ph