London Underground Sign Manual

8/13/2019 London Underground Sign Manual

1/201

London Underground

MAYOR OF LONDON Transport for London

Signs manual

Issue 4


2/201

Contents London Underground signs manual | Issue 4 | Oct 2002

Throughout the London Underground system, we have a

proven, highly successful sign system which clearly identifies usand guides our customers safely and efficiently. Good signingis vital for London Underground to project a consistent,modern and professional corporate image, and is essentialto the smooth running of stations.

The detailed information in this manual represents theculmination of thorough research, design and development.By careful and consistent application of the standardsdocumented, we will further enhance the image of the

Underground.Stations on the Underground system are diverse in layout andarchitecture, and as such, this manual cannot contain signingsolutions for every station. It will, however, establish the setprinciples to enable effective and consistent solutions to beapplied across the network.

Overview

Basic elements

The customer journey

Specific elements

Index

Overview Contents Back 2
http://goback/http://goback/


3/201

London Underground overview London Underground signs manual | Issue 4 | Oct 2002

Good signing assists our customers in negotiating the

Underground system and minimises the need to consultstation staff. This is the ideal for maximising operationalefficiency, for creating the best impression and forgaining customer satisfaction.

The journey from station entrance to the platform, fromtrain to train, or to the station exit is often extremelycomplicated. In the enclosed, confined and busyenvironment of the Underground, lack of clear directionscan cause considerable anxiety. The principle aim insigning must always be to meet the information needs

of the customer.

1 of 2



4/201

London Underground overview London Underground signs manual | Issue 4 | Oct 2002

The design, layout and content of each and every sign

is a considered asset to enable London Undergroundto project an image of efficiency, consistency andmodernity. Compromising the design or productionquality would weaken the effectiveness of our signingand our corporate image.

To support our world famous identity, we need to makesure that we install signage which conforms to thisStandard, and to ensure that any necessary modificationis properly controlled.

2 of 2



5/201

1.0 Basic elements London Underground signs manual | Issue 4 | Oct 2002

The basic elements of the London Underground sign system

the roundel, the house and line colours and the New Johnstontypeface are also the building blocks of the corporate identity.

The value of the roundel itself can hardly be over-estimated.It is one of the worlds best-known symbols and carries atremendous weight of goodwill. In order to preserve its value,the rules in this section for its reproduction and applicationmust be strictly adhered to.

Colours are similarly important. Approved NCS colourreferences should always be used when specifying house and

line colours, see section 1.2. Colour samples are provided inthe separate London Underground colour standards foridentity and information booklet.

The Johnston typeface is representative of the Undergroundstone of voice. Its friendly yet authoritative appearance hasbeen a familiar and reassuring sight for decades.

1.1 Roundel

1.1.1 Background areas1.1.2 Roundel silhouette

1.1.3 Background colours

1.2 Colour

1.3 Lettering

1.3.1 Standard sizes and colours

1.3.2 Viewing distance chart

1.3.3 Line spacing

1.4 Fitting messages onto panels

1.5 Arrows and their direction

1.5.1 Arrows

1.5.2 Placement of arrows

1.6 Symbols and pictograms

1.7 Way out

1.8 Restricted sign layouts

1.9 Signing for mobility-impaired customers

1.10 Headroom restrictions

1.11 Switchable signs1.12 Panel sizes

1.13 Combining signs and minimum height

1.14 Combining signs and layout details

Basic elements To print this section print pages 5-46 Contents Back 5


6/201

UNDERGROUND

1.1 Roundel London Underground signs manual | Issue 4 | Oct 2002

Basic form

This is the basic form of the Underground roundel. Theproportions, colours and the exact letter-form, size andspacing of the lettering in the bar are unalterable.

In Underground applications, the roundel always appearswith the word Underground in the bar, except onplatform roundels which display the individual stationname. Standards on the exact form of platform roundelsare given in section 5.0.

Reproduction

Reproduction of the roundel should be made usingUnderground-approved roundel artwork only.No attempt should be made to typeset the wordUnderground or render it by any other means.

Basic elements Contents Back 6


7/201

1.1.1 Background areas London Underground signs manual | Issue 4 | Oct 2002

The immediate area around the roundel, as indicated

by the dotted line on the illustration to the right, mustbe kept free of any other elements of any kind forexample lettering, posters, architectural features,decorative devices and so on.

62x

53x 4.5x4.5x

9x

43x

10x

UNDERGROUND



8/201

1.1.2 Roundel silhouette London Underground signs manual | Issue 4 | Oct 2002

For station and platform identifiers, the silhouette

roundel is an alternative to the square panel version.The choice of which roundel to use will depend on thearchitecture and location characteristics.

The panel roundel will give greater contrast when viewedwith other street or retail signing. The silhouette versionis the preferred option for architecturally-sensitivelocations.

When a structural frame is used, this should be inproportion to the sign size and be centred on the symbolperimeter line.

UNDERGROUND



9/201

UNDERGROUND

1.1.3 Background colours London Underground signs manual | Issue 4 | Oct 2002

Approved backgrounds

10%

40% 50% 60%

20% 30%

Incorrect backgrounds

UNDERGROUNDUNDERGROUND UNDERGROUND UNDERGROUND

UNDERGROUND UNDERGROUNDUNDERGROUND UNDERGROUND UNDERGROUND

2 43

1


Ideally, the roundel should be placed on a white

square background In practice, this will not alwaysbe possible, eg when incorporating the roundel withinwall cladding, so it is permitted to place the roundel ona neutral-coloured background whose tonal value is notdarker than the 30% black tint shown on this page.

Darker backgrounds detract from the impact of theroundel, as do coloured backgrounds Under nocircumstances should it be placed directly onto suchbackgrounds. When using a silhouette roundel it isnot permissible for the counters to vary from the

background colours.

2

3

4

1


10/201

1.2 Colour London Underground signs manual | Issue 4 | Oct 2002

Line colours provide a direct visual to the customers

initial point of reference the Tube Map as well as toother diagrams and service information. They also helpnon-English speakers find their way around the system.

As well as the use of Underground blue and red asprimary corporate colours on specific elements such asthe roundel, entrance fascia and directional sign lettering,Underground line colours are expressed as a strip aboveline directional signs, and on the platform frieze.

Specific colours also have additional uses for safety signsand notices.

Portland

Street

aker Street

Euston

Farringdon

Barbican

Moorgate

EustonSquare

Blackfriars

MansionHouse

Cannon Street

Bank

St. James'sPark

ChanceryLane

OxfordCircus

TottenhamCourt Road

Holborn

St. Paul's

GreenPark

PiccadillyCircus

LeicesterSquare

RussellSquare

Angel

GoodgeStreet

Euston

egent'sPark

CharingCross

Covent Garden

Warren Street


1 of 4


11/201

1.2 Colour London Underground signs manual | Issue 4 | Oct 2002

The house colours of the Underground are red and blue,

but there are other colours, particularly line colours,which contribute to the identity.

The matrix on the following page details the variousapplications of all the colours currently being used onthe Underground, showing where common uses exist.

It should be noted that quality control is vital to ensureaccurate colour matching, and that checks must becarried out during manufacture and on delivery of signs.Colour samples and references can be found in theseparate London Underground colour standards for

identity and information booklet. A4-size NCS colourswatches can be purchased from:

Edgebrite Limited60b High StreetBridgnorthShropshire WV16 4DX

Telephone 01746 767500

or

Langford & Hill

38-40 Warwick StreetLondon W1R 6LS

Telephone 020 7437 9945

The colours for use on DTLR signs, ISO/BSI standard

signs etc, should follow the standards established bythose organisations.

Future developments in the Underground rail networkmay necessitate the adoption of additional colours,which will be incorporated into this manual asappropriate.


2 of 4


12/201

1.2 LUL colours London Underground signs manual | Issue 4 | Oct 2002

House colour

Line colour strip

Roundel

Fascia background

Directional signs lettering

Way out

Supplementary signs

Emergency signs

National Rail denotation

National Rail interchange

Docklands interchange

3mm dividing line

Sign case and supportsNon-communicative sign parts

Centralline

Undergroundred

NCSS1085-Y80R

Victorialine

Undergroundlightblue

NCSS2060-B

Districtline

Undergroundgreen

NCSS2565-G

Circleline

Undergroundyellow

NCSS0580-Y10R

Metropolitanline

Undergroundmagenta

NCSS4050-R30B

Bakerlooline

Undergroundbrown

NCSS4050-Y50R

EastLondonline

Undergroundorange

NCSS0585-Y30R

Hammersmith&Cityline

Undergroundpink

NCSS0550-R10B

Northernline

Undergroundblack

NCSS9000-N

Piccadillyline

Undergrounddarkblue

NCSS3560-R80B

Waterloo&Cityline

Undergroundturquoise

NCSS1040-B80G

Jubileeline

Undergroundlightgrey

NCSS4005-R80B

Undergroundwhite

NCSS0500-N

Undergroundsafetyblue

NCSS3065-R90B

Undergroundsafetyred

NCSS1085-Y90R

Signframes

Undergrounddarkgrey

NCSS7010-R90B


3 of 4


13/201


1.2 TfL mode colours London Underground signs manual | Issue 4 | Oct 2002

NCSS1085-Y80R

NCSS2050-B50G

NCSS0580-G30Y

NCSS2060-R70B

NCSS1070-Y20R

NCSS4010-G30Y

NCSS2060-B

NCSS3560-R80B

London Underground

London Buses

Docklands Light Rail

London Trams

Public Carriage Office

Victoria Coach Station

Street Management

London River Services

4 of 4


14/201

1.3 Lettering London Underground signs manual | Issue 4 | Oct 2002

New Johnston

All lettering within the sign system is carried out usingNew Johnston Medium, a modern adaptation of thehistoric Johnston typeface, devised in 1906 by EdwardJohnston for London Transports exclusive use. NewJohnston is a legible typeface with a large x height andbeing heavier in weight, is easily read on signs.

Lettering is in upper and lower case, with an initial capitalletter at the start of sign messages and for proper names,except for station names on roundels, fascias and friezeswhich are upper-case letters only. For further guidance

on these aspects, see sections 2.0 and 5.0.The second alphabet shown is for illuminated use only.The lettering will appear yellow out of black in the caseof Way out and reversed out of a background colour inthe case of switchable signs, as described in the relevantsections.

For sign use, specific rules of letter and word spacinghave been developed to maximise legibility. Contractorsare not permitted to digitise these typefaces or vary theletter spacing in any way.

ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijkl

mnopqrstuvwxyz1234567890&.,:;'()/-

ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijkl

mnopqrstuvwxyz1234567890&.,:;'()/-New Johnston Medium New Johnston Medium illuminated use only



15/201

1.3.1 Standard sizes and colours London Underground signs manual | Issue 4 | Oct 2002

The lettering used throughout the directional system is

New Johnston Medium in upper and lower-case letters.For directional sign use, the lettering is available in eightstandard sizes, shown on the next page. No other sizesmay be used on directional signing. On directionalsigns, lettering is always in Underground dark blue onUnderground white panels, with the exception of Wayout signs, which display Underground yellow letteringon an Underground black patch. For colour specificationssee section 1.2. For details of Way out signs, seesection 1.7.

Cap heightA xx heightBasic elements Contents Back 15


16/201

1.3.2 Viewing distance chart London Underground signs manual | Issue 4 | Oct 2002

This chart shows the distance at which certain sizes of

lettering can be read by a person with average eyesight.The data obtained should be used to determine theminimum letter size for any sign.

Other considerations, such as architectural features orvisual continuity, may influence the final choice of lettersize, but the optimum size will be used wherever possible.

Capheightinm

illimetres

Sign distance in metres

0

6.2 8.3 12 16.2 24.5 32.5 49 60.8

10

20

30

40

50

60

70

80

90

100

110

120

130

140

150

160

170

180

190

200

210

x height Margins

150 450

Cap height

166

206

110

83

55

41

2821

120

80

60

40

30

2015

300

200

150

100

75

5038

Type sizes

Size A+

Size A

Size B

Size C

Size D

Size E

Size FSize G

Size A+

Size A

Size B

Size C

Size D

Size E

Size FSize G



17/201

1.3.3 Line spacing London Underground signs manual | Issue 4 | Oct 2002

Line spacing is based on the height of the lower-case

letter x. One x is the standard minimum between twolines of information. When information in more than onesize of lettering is used, the larger x height should beused to separate the two lines of differing size.

Linespacing

principlesLinespacing

Linespacingprinciples


1 of 2


18/201

1.3.3 Line spacing London Underground signs manual | Issue 4 | Oct 2002

Victoria line

Northboundplatform 1

Victoria lineNorthboundplatform 1

Victoria lineNorthboundplatform 1

Victoria line

VictoriaOxford CircusEuston

Northbound

Victoria line

Victoria

Northbound

xx

x

xx

x

x

x

x

x

x

xxxx

x

xx

xx

xxx

x

2x

x

x

x

2x

x = x height of largest letter sizex = x height of secondary letter size

x = x height of smallest letter size

1 4

2

3

5


2 of 2

1

Correct line spacing is achieved by using the x height

of the lower-case letter as the normal minimum spacebetween two lines of type of equal size

When using information in more than one size oflettering, the larger x height is used to separate thelarger size from the smaller size and

When the message reverts to one type size only, itsx value should be used between those consecutive linesof type as the normal maximum standard.

2 3 4 5


19/201

1.4 Fitting messages onto panels London Underground signs manual | Issue 4 | Oct 2002

Signs with line colour strip

On signs indicating a direction to a line, a strip of theline colour should always be included above the linemessage. This is a fixed depth of 50mm and runs thelength of the sign panel.

Bakerloo line50

x

2.5x

x

Min 1.5x

Bakerloo lineEastbound platform 3

50

x

2.5x

x

x

x

Min 1.5x

x = x height of largest letter size

All measurements are in millimetres


1 of 3


20/201


Signs with line colour strip

When two lines run together, for example District andCircle lines, the 50mm colour strip is divided in halfalong its length, giving a 25mm strip of each colour. Inexceptional cases, for example when using the smallertype sizes F and G, the colour strip may be reducedby half.

The space from the bottom of the colour strip tothe baseline of the first line of type is 2x. The value xis always equal to the x height of the letter size beingused for the first line of the message, even though it

may be followed by a second line of a larger type size.

District and Circle lines

Westbound platform 1

25

2.5x

x

xx

x

Min 1.5x




Hammersmith & CityMetropolitan and Circle lines


17

2.5x

x

xxx

x

x

Min 1.5x


2 of 3


21/201


Signs without line colour strip

The space from the top edge of the panel to the baselineof the first line of type is 2x. The value x is always equalto the x height of the letter size being used for the firstline of the message, even though it may be followed by asecond line of a larger type size.

Margins

Margin rules apply to all sign types and panel sizes. Alldirectional messages are ranged left or right, according tothe direction indicated by the arrow, see section 1.5. Themargin distance is equal to 2.5x of the largest letter sizeused, unless ranged with other information, for exampleWay out patches, see section 1.7.

A minimum margin of 2.5x must also be providedat the end of the message.

A minimum distance of 1.5x must be left at the baseof a sign panel. The x value is always equal to thex height of the largest letter size being used. The depthof the panel must be rounded off to the nearest 50mmincrement.

Tower Hill StationTower of London

x

2.5x

x

x

x

Min 1.5x

Tower Hill StationTower of LondonTower Pier

x

2.5x

x

xxxx

Min 1.5x

Tower Hill Station

x

2.5x 2.5x

2.5x

2.5x

xMin 1.5x





3 of 3


22/201

Arrows indicating direction to the left , straight ahead or

down should be placed on the left-hand side of the firstline of the message Arrows indicating direction to theright should be placed at the right- hand side of the firstline of the message

Sign messages should be ranged left or right accordingto the direction indicated by the arrow

Where a sign carries several messages of equal emphasisand the direction indicated is the same, only the arrowof the first message need be used.

Where one sign message is subsidiary to another

and is in a smaller size of lettering, an arrow shouldbe included only with the main message.

1.5 Arrows and their direction London Underground signs manual | Issue 4 | Oct 2002

Victoria line

Victoria line

Victoria line

Victoria line

Victoria lineLeft arrow usage Right arrow usage

Victoria line

Victoria line

1

3

21 2


1

2

3


23/201

1.5.1 Arrows London Underground signs manual | Issue 4 | Oct 2002

Arrows

Arrows are centred both on the cap height and withinthe 2.5x margin area. Tickets

Tickets

2.5x 2.5xMin

c

2.5xMin2.5x

c

c = Cap height of largest letter size




24/201

Wayout

1.5.2 Placement of arrows London Underground signs manual | Issue 4 | Oct 2002

Placement of arrows

When positioning arrows of a 45-degree indication, greatcare must be taken in their use, as they have no inherentexactness and therefore are open to misinterpretation.

The diagram to the right shows a situation where anarrow indicating up and left, because of a change in floorlevel at exit may well be misunderstood to mean halfleft or towards the left to exit

The most accurate arrow to use in this situation wouldbe the left direction, see below. This would eliminateuncertainty of direction and ensure a consistent

customer flow.

When choosing and positioning directional signs, it isvital that the sign planner understands and is aware ofthe possible confusion caused when more than onechoice of path is available. The point to remember isthat the correct path must be chosen, and it may benecessary to disregard any change in floor level.

Way outWay out

Correct usage Incorrect usage

A

B


A

B


25/201

1.6 Symbols and pictograms London Underground signs manual | Issue 4 | Oct 2002

Position of symbols within layouts

Where symbols or pictograms are to be incorporated indirectional signs, they must appear at the opposite endto the arrow. A space of 0.75 times the x height isinserted between symbol and text. The height of thesymbol should be 1.25 times the cap height, andcentred on the cap height. Pictograms must not belonger than 2.5 times the x height, and the height willreduce proportionally.

Heathrow Airport

Min2.5x

CH 1x

0.75x

Tower Hill Station1.25x CH

Charing Cross

Waterloo International

CH = Cap height


1 of 3


26/201


As directional signs within the Underground environment

primarily direct to lines and platforms using names andcolour, symbols and pictograms do form a primary partof directional signing. There are certain key messages,however, which must always be accompanied by apictogram or symbol. At international interchanges, suchas Heathrow, pictograms may also be used to assistnon-English-speaking customers.

We must not confuse the role of pictograms and networksymbols with that of safety symbols, which are coveredon the Safety signs section of this document (section 9.0).

These are defined as follows:

Safety symbols

Safety symbols are used as the primary signingelement to communicate safety messages, as requiredby European legislation. Symbol colour, backgroundcolour, and background shape are all used tocommunicate the safety message.

Network symbols

Network symbols are used to identify primarytransport networks, such as National Rail or LondonBuses. These should always be displayed in thedesignated colour of the network, alongside thenetwork name in standard dark blue LUL type.Symbols for individual operating companies, eg

Silverlink, must not be used on directional

signing.Pictograms

The function of pictograms on theUnderground is to clarify sign messages fornon-English-speaking customers, and torepresent symbolically facilities, such astoilets. Only approved LUL pictograms maybe used, and these are always displayed inUnderground dark blue, with the exceptionof the Information symbol, which appears

in grey. The range of approved LUL signingpictograms is detailed on the next page.

1

2

3


2 of 3

1

2

3


27/201


Rivercraft

Trams

Men

Change Tickets (roundel optional) Luggage Information Telephones CCTV

Women Disabled Baby changing Pushchair Queue

Cycles Parking Symbols to be transposed to suit directions

Taxi Airport Buses (left) Buses (right)

P


3 of 3


28/201

1.7 Way out London Underground signs manual | Issue 4 | Oct 2002

The Way out indication differs from the rest of thedirectional signs, in that the lettering is yellow out ofa black patch of fixed proportions. For colourspecification see section 1.2.

The reasons for this difference are recognition andvisibility, and the fact that most Way out signs must beilluminated for statutory safety reasons. The use of thepatch introduces consistency in the presentation ofilluminated and non-illuminated Way out indication.

Internal illumination also means that Way out signscan be arranged for switchable operation. For further

details of switchable signs, see section 1.11.The Way out patch can be incorporated into any sign,provided the dimensional restrictions described onthis page are adhered to.

Way out patch sizes

B 240 x 980

C 180 x 735

D 120 x 490

E 90 x 368

F 60 x 246

G 45 x 185

Way out

Equal Equal

x

x

x

Fenchurch StreetTower Gateway




Align 50

50

xx

x

xxxx

Way out

Note: Two arrows should not be displayed on a signunless switchable


1 of 2


29/201

1.7 Way out London Underground signs manual | Issue 4 | Oct 2002

Top and side margins on the ranging edge of theWay out patch are of a fixed 50mm dimension.All other margins should be a minimum of 50mm.

Other Way out information, for example, street namesand National Rail interchanges, may be combined onthe same sign with a Way out patch, as shown on thispage. Other information is normally aligned with thebaseline of Way out. When the information is used ata small size, or there are multiple lines, the top of thecapital may be aligned with the top of the Way outpatch as shown.

Examples of signs incorporating a Way out patch areshown with more detailed layout information in section1.14 and in section 6.0.



Way out

Align 50

50

Min 50

Fenchurch StreetTower GatewayWay out

Align cap height with top of patch


Align

Tower GatewayWay outAlign

Align type baselines


2 of 2


30/201

London Underground signs manual | Issue 4 | Oct 2002

Signing width restrictions

Where sign widths are restricted to a degree where textheights suffer due to alignment rules, margins shouldbe varied to allow legible type sizes as shown.

Way out


Align elements

Way out


Align text

1.8 Restricted sign layouts



31/201

1.9 Signing for mobility-impaired customers London Underground signs manual | Issue 4 | Oct 2002

Signing for people with impaired mobility should beused to mark alternative routes within Undergroundstations for wheelchair users, and customers withpushchairs or wheeled luggage. The signs should beused only at the point where the alternative routedeviates from the usual route.

Additional signs should be used to guide mobility-impaired customers to the specific facilities along thealternative route. Signing for mobility-impairedcustomers uses wheelchair and pushchair pictograms.These are always used together, as shown.Thepictograms are Underground dark blue on anUnderground white background. The viewing distancechart in section 6.6 should be used in conjunction withthe table provided on this page when deciding theappropriate pictogram size.

The wheelchair and pushchair pictograms may becombined with directional arrows as shown. Theymay also be combined with descriptive messages,for example Lift or Ramp, within the immediatevicinity of alternative facilities in order to aid

recognition. When combined with directional arrows,the pictograms should be adjusted to reflect thedirection indicated.

1.5x

1.5x

1.7

2x

Min 1.5x

Specified margin(2.5x)

Minimum specified margin(Min 2.5x)

Lift

0.5CH

x

x


1 of 2


32/201

1.9 Signing for mobility-impaired customers London Underground signs manual | Issue 4 | Oct 2002

Signs for people with impaired mobility may becombined with other directional signs and Way outsigns, at the point where the alternative customerroute deviates from the usual route. An exceptionis, for example, when two Way outs are indicatedand only one is suitable for mobility-impairedcustomers. In such a case, sign panels carrying thepictograms and a directional arrow should be usedbefore the deviation point.

Where stations have several lifts, they should be lettercoded as detailed in section 10.18.

Wheelchair Pushchairpictogram pictogram

Type sizes CH x (1.5x) (1.7x) Margins

A+ 206 150 225 255 450

A 166 120 180 204 300

B 110 80 120 136 200

C 83 60 90 102 150

D 55 40 60 68 100

E 41 30 45 51 75

F 28 20 30 34 50

G 21 15 23 26 38

Victoria line


Eastbound platform 1

Victoria line Way out

Way out


2 of 2


33/201

1.10 Headroom restrictions London Underground signs manual | Issue 4 | Oct 2002

Where subways have extremely restricted headroom,a minimum illuminated sign depth of 150mm may beused. Using the 50mm margin would result in anunacceptably small Way out patch (size G). Themargins must therefore be reduced to allow for E or Dsize Way out patches D being used where longerviewing distances are involved.

Way out30

30

E 150

Way out Exit 4

25

25 D* 150

Way out

50150

* With upper margin reduced by 7mm and lowermargin by 13mm


1 of 3


34/201


Where associated information aligned to exit numbertext would result in illegible text size, text should beincreased and vertically centred within normal marginrestrictions.

Way out CheapsideMuseum of LondonSt. Bart's Hospital

Exit 130

30

E

G

Way out Exit 1CheapsideMuseum of LondonSt. Bart's Hospital

30

30

E xx

xEQ

xxEQ

FE


2 of 3


35/201


Lower margins

Where restricted headroom unduly affects text sizes andoperational legibility, lower margins may be adjusted asshown, using standard type sizes where possible.

Central line

Central line

xx

xxx

1.5x min

155

170

Central line

Platforms 3 and 4Way out x


3 of 3


36/201

1.11 Switchable signs London Underground signs manual | Issue 4 | Oct 2002

As a result of particular operational requirements,it is sometimes necessary to change the paths thatcustomers take for interchange between other servicesor Way out. To do this, a style of switchable sign hasbeen developed to be compatible with all otherdirectional signs.

Switchable Way out and interchange information

The Way out patch has been designed in setproportions to carry an arrow either side of themessage, allowing for the direction of Way outto be switched

Way out

Min 5050

50xxx

Min 50

Way out

Way out

1


1 of 5

1


37/201


Where additional interchange or other information isswitchable, this should be displayed as illuminatedwhite text on a dark blue illuminated patch. The textmust be obscured when the sign is unlit. Layout of textand arrows within the patch follow exactly the sameprinciples for directional signs, and should be aligned toany associated Way out text to side or above as shown

The length of the sign may vary from the setmodular sizes to allow for electrical control gear.

Where a panel requires switchable arrows, theswitchable panel background should revert to black,to avoid any partitions being visible on partialillumination As the unswitched text partof the directional message will require separateillumination, the arrow to text spacing may be variedwithin reason to suit standard lamp lengths.

1

Way out Charing Cross Align

50 5050

Blackfriars

Way out

AlignAlign

50

Charing Cross

EQ

Variable to suit unit lamp lengths

EQ

Variable ifroom requiredfor electricalcontrol gear

2

3


2 of 5

2

43

1


38/201


Switchable line information signs follow the samelayout principles as already described, the onlydifference being a 75mm top margin to accommodatea 50mm colour strip at the top of the sign

Where switchable Way out and directional panelsare positioned side by side, the margin rules shouldbe adjusted to allow visual alignment of elements asshown in the diagrams.

4

6

Way out Bakerloo line Align

7550

5050

CharingCross

Way out Bakerloo line

Align75

5


3 of 5

5 6


39/201


Simultaneously switched directions

Where switchable signs direct to several locations,which require simultaneous switching to controlcustomer flows, the use of several large glass patchesshould be avoided.

If a switchable Way out is present, all other switchablearrows may be omitted, so all directions will appearlinked to the single switchable arrow. No otherconflicting arrows may be present on the sign.

Arrows switch between down and right.

Way out

Buses

Platform 6

Central line

Way out Central line

Platform 6Buses

2.5x usual margin

1


4 of 5

1


40/201


Independently switched directions

Where switchable signs direct to several locations,which require independent switching to controlcustomer flows, the use of several large glass patchesmust be avoided.

Inlaid white acrylic arrows should be used in flangedaluminium panels, to allow the switchable sign to havea similar layout to unswitched equivalent.

Inlaid white (028) acrylic arrow

Screened aluminium face

4x minimum to allow space for mini lampunits behind

50mm minimum to ensure correct level contrastbetween lit and unlit areas

Bakerloo lineJubilee line

Northern line

Bakerloo lineJubilee line

Northern line

x

4x min

50mm min

x

1 2 3

4


5 of 5

1

2

3

4


41/201

1.12 Panel sizes London Underground signs manual | Issue 4 | Oct 2002

The panels of the directional sign system are based on a50 x 50mm grid. The choice of panel size depends on:

Lettering size for optimum legibility, seesection 1.3.2

Length of message or messages to be contained

Architectural considerations, for example spaceavailable, surface decoration and so on

Juxtaposition with other signs, see section 1.14.

Some scaled-down examples of panel sizes are shownon this page superimposed over the grid. Panel sizes

which do not conform to the 50 x 50mm grid may beused only in exceptional circumstances, for examplewhen incorporated into an architectural feature orprinted onto wall-cladding panels.

750x250

750x300

750x500

All measurements are in millimetres Scale 1:20

1000x250

1000x350

1000x750

1250x250

1250x400

1250x1000

1020x240

1260x1170



42/201

1.13 Combining signs and minimum height London Underground signs manual | Issue 4 | Oct 2002

Sign panels should preferably be manufactured in onepiece. However, it will sometimes be necessary tocombine separate signs, either because the overallsize is too large for manufacturing processes, orbecause additions are made later.

In these cases, panels must be of matching dimensions,either in width or depth.

The minimum height for the lower edge of a ceilingfixed or hanging directional sign panel above floor levelis 2.5m. Those concerned with establishing final ceilingheights should take this into account at the design stage.

Where it is unavoidable that the level of signing will fallbelow 2.5m, formal dispensation must be sought.

2500



43/201

1.14 Combining signs and layout details London Underground signs manual | Issue 4 | Oct 2002

The following pages show examples of typical signlayouts, where directions are combined in differentways, and the general alignment principles whichshould be adopted to ensure layouts appear visuallybalanced and are easy to read.

Generally, when combining sign messages, the panelsshould be horizontally combined to minimise the depthof the sign. This will aid sightlines and allow larger typesizes within a constrained headroom area

When signs are fitted to narrow walls or columns,the layout should be combined vertically

District and Circle lines Victoria lineWay out

1

Northern line

Piccadilly line

Victoria line

Hammersmith & CityMetropolitan and

Circle lines

2


1 of 5

2

1


44/201


Where panels containing text are combined with Wayout panels, the baselines of the first line of text should

be aligned and

Where the alignment of baselines will result in anunbalanced, bottom-heavy layout, the top of thedirectional text may be aligned with the top of theWay out patch

Shopping Centre

(via Shopping Centre)

Elephant & CastleSouth Bank University

(via subway)

Imperial War MuseumWay out

Hammersmith& City line

PaddingtonHeathrow

Way out

5

4

High Road Shopping CentreWay out

3


2 of 5

34

5

C i i i i


45/201


Examples and show two different layouts whichmay be adopted to convey the same information,

depending on site constraints. Where height may bea problem, the horizontal version will be more suitable.Where the sign may be partially obstructed by columnsor vertical elements, the narrower format may be moresuitable. Generally the horizontal version is preferred.

Where exit and directional information share thesame direction, the information should be orderedso that the illuminated exit panel is at the leadingend of the sign

Westbound platform 1Central line

8

Hammersmith & City, Metropolitan and Circle lines

Tower HillWhitechapel

King's Cross St. PancrasLiverpool Street

Eastbound platform 2


Tower HillWhitechapel

King's Cross St. PancrasLiverpool Street

Eastbound

platform 2

6

7


3 of 5

6 7

8

1 14 C bi i i d l d il


46/201


Where one sign panel containing several lines of textis horizontally combined with a sign of a single text

line, the primary text line baselines should be aligned,in this case the lines containing the arrows and


Metropolitan line


Metropolitan line

Lift

Lift

9

10


4 of 5

9 10

1 14 C bi i i d l d il


47/201


Where a series of signs appear along a platform orpassageway, with different levels and quantities of

information, we should strive to maintain a consistentformat, adjusting the order of information to suit,providing the clarity of the sign message is notcompromised. In examples and the layout of theUnderground line elements has been adjusted to grouplogically by direction, the Northern and Victoria line inthe bottom example being clearly separate from theother elements.

It should be noted in sign example that the fireequipment point is on the platform immediately

below the sign.

Northern line

Victoria line

Hammersmith & CityMetropolitan and

Circle lines King's CrossSt. Pancras

Way out

Piccadilly line Victoria l ine


Trains

Way out

11

12


5 of 5

11 12

11

Th t j


48/201

2.0 External signage

3.0 Ticket hall signing

4.0 Platform finding

5.0 Platform signing

6.0 Exit from platform

7.0 Emergency exits

8.0 Exit from station

The customer journey London Underground signs manual | Issue 4 | Oct 2002

Customer journey To print this section print pages 47-48 Contents Back 48

Th t j


49/201

The customer journey London Underground signs manual | Issue 4 | Oct 2002

Our customers perceive the Underground as a difficultand stressful environment. Without correct signing and

information, the possibility of making a wrong decisionabout line, direction or interchange is increased andstress levels will rise accordingly. This section of themanual covers the requirements of specific stationareas as a trail of information, from entering a stationthrough to exiting at the end destination.

For clarity, only the primary direction signing requiredfor customers to pass through the system is describedin this section. Other, more specific areas, such asevacuation and safety signing, which are relevant to all

areas of the station, are covered in section 9.0.

Customer journey Contents Back 49

2 0 E t l i


50/201

2.0 External signage London Underground signs manual | Issue 4 | Oct 2002

There are two versions of the roundel which may be used, thepanel and the silhouette. The choice of roundel will depend onthe architecture and location characteristics. Some existingsilhouette roundels may also be restored if they are of heritageinterest, or considered to be intrinsic to the building.

The panel roundel will give greater contrast when viewed withother street or retail signing. The silhouette version is thepreferred option for architecturally-sensitive locations. Atinterchange stations where the entrance serves more than onetransport network, an interchange totem sign should beadopted, see section 2.8.

2.1 Examples

2.2Elements2.3 Panel version principles

2.4 Pole-mounted silhouette version

2.5 Wall-mounted silhouette version

2.6 Fascia principles

2.6.1 Lettering sizes

2.6.2 Position of lettering

2.7 Positioning of signs

2.8 Shared facilities

2.9 Heritage stations



51/201

2 1 Examples


52/201

Customer journey Contents Back

2.1 Examples London Underground signs manual | Issue 4 | Oct 2002

More than the other categories of signs, external signsaffect, and are affected by, the architecture on or

by which they are placed. The need for impact andrecognition must always be balanced with the need forconservation and appropriateness.


2 of 2

2 2 Elements


53/201

2.2 Elements London Underground signs manual | Issue 4 | Oct 2002

The main elements of the external signs are the roundeland the fascia. Generally, the roundel provides

identification of a station and its entrance. The fasciaacts as a secondary identification element and givesthe name of the station. A roundel must always bepresent at station entrances, but there will be caseswhere it is not possible to include a fascia.

There are two versions of the roundel which may beused, the panel and the silhouette. The choice ofroundel will depend on the architecture and locationcharacteristics. Some existing silhouette roundels mayalso be restored if they are of heritage interest, or

considered to be intrinsic to the building.

The panel roundel will give greater contrast whenviewed in conjunction with other street or retail signing.The silhouette version is the preferred option forarchitecturally-sensitive locations. At interchangestations where the entrance serves more than onetransport network, an interchange totem sign shouldbe adopted, see section 2.8.

1 2

3


2 3 Panel version principles


54/201

London Underground signs manual | Issue 4 | Oct 20022.3 Panel version principles

The background panel proportions are exactly as laiddown in section 1.2.2 and confirmed on the diagram on

the right.

Two standard sizes should be used: 1m2 and 1.5m2.If any other size is required, the exact proportions ofroundel to panel must be adhered to.

The standard forms of the roundel sign are a single-sided panel and a double-sided panel.

UNDERGROUND UNDERGROUND UNDERGROUNDUNDERGROUND

62x

53x

4.5x4.5x

9x

43x

10x

UNDERGROUND

Wall-mounted Pole-mounted Hanging Projecting


2 4 Pole mounted silhouette version


55/201

2.4 Pole-mounted silhouette version London Underground signs manual | Issue 4 | Oct 2002

Designed specifically for architecturally-sensitivelocations, the pole-mounted version of the roundel

clearly communicates the location of entrances,while being remote from the building structure.This design has been approved by English Heritage foruse in sensitive areas, and has a tapered cast ellipticalpole, with spun-aluminium symbol. Care must be takenwhen positioning the roundel to ensure maximumvisibility, without creating an obstruction to pedestrians.

F.F.L F.F.L

4300

376


2 5 Wall mounted silhouette version


56/201

2.5 Wall-mounted silhouette version London Underground signs manual | Issue 4 | Oct 2002

460

2090

1554

Designed specifically for architecturally-sensitivelocations, the wall-mounted (also known as

cantilevered) version of the roundel has been designedto be in keeping with both modern buildings and listedstations, and has been endorsed by English Heritage foruse in sensitive areas. When positioning the roundel onbuildings, care must be taken to ensure that the sign canbe viewed at a distance, and the sign mounting arm maybe varied in length to allow visibility where recessed.


2 6 Fascia principles


57/201

2.6 Fascia principles London Underground signs manual | Issue 4 | Oct 2002

Most stations are equipped with a fascia or fascias.Often, a fascia is part of a canopy structure which has

a distinctive style of its own.

These standards are therefore concerned only withthe colour of the fascia panels and the lettering.

The background colour is Underground dark blue withUnderground white lettering. For colour specificationsee section 1.2. The station name appears in capitalletters.

Generally only the station name appears on fasciasand is suffixed by the word STATION

Underground stations whose entrances are withinNational Rail stations should have the wordUNDERGROUND included for exampleVICTORIA UNDERGROUND STATION. Wherespace is limited in such situations, it may bepermissible simply to use UNDERGROUND

The side panels of canopies are plain blue. Wherethe front of the canopy cannot be seen from thepavement, for example, the station name mayappear on the side panels.

BRIXTO

N

BRIXTONSTATION

OVAL STATION

VICTORIA UNDERGROUND STATION

1

2

3


1

2

3

2 6 1 Lettering sizes


58/201

2.6.1 Lettering sizes London Underground signs manual | Issue 4 | Oct 2002

Size of lettering on the fascia is dependent on theavailable depth and length. The correct proportions

are shown opposite. These should apply whatever thedepth of the fascia. These proportions do not includethe depth of any sign framing.

The only exception is if the station name will not fit intothe available length. In such cases, the word STATIONmay be omitted and, if the space is still not sufficient,the size of lettering may be reduced.

Line names are generally not included, except wherethere are separate stations with the same name, forexample at Hammersmith and Edgware Road, andwhere an entrance is dedicated to one line at a stationwhich serves two or more lines. The line name shouldbe in upper and lower case lettering as shown onpages 4.1 and 4.1.1.

Where necessary the station name may be shown intwo lines, but this must always be centred in capitals.

BAKER STREET STA

min1.5CH

0.5CH

CH

0.5CH

EDGWARE ROBakerloo

line

min1.5CH

min1.5CH

0.5CH0.5CH0.4CH0.6CH

0.5CH

CH

0.5CH

VICTORIA


2 6 2 Position of lettering


59/201

2.6.2 Position of lettering London Underground signs manual | Issue 4 | Oct 2002

In the absence of any other indications, the letteringshould be positioned in the centre of the fascia.

However, where appropriate, the position of thelettering can help to indicate the station entrance,especially when this is not immediately obvious.This possibility is illustrated on this page.

Centre on entrance

EMBANKMENT STATION

Centre on entrance

BERMONDSEY STATION


2 7 Positioning of signs | |


60/201

2.7 Positioning of signs London Underground signs manual | Issue 4 | Oct 2002

Although it may not always be possible to position signsideally, due to architectural or other considerations,

certain parameters should be followed as closelyas possible.

These diagrams indicate optimum and minimumclearances from pavement level.

However, each location will have to be consideredindividually on its own merits.

While these diagrams show the panel version of theroundel, the same principles should be adopted forthe silhouette versions.

2700Min 2500

4000Min 3500

UNDERGROUND

UNDERGROUND


2 8 Shared facilities L d U d d i l | I 4 | O 2002


61/201

2.8 Shared facilities London Underground signs manual | Issue 4 | Oct 2002

At interchange stations where the entrance serves morethan one transport network, an interchange totem sign

should be adopted. The purpose of the totem is toclearly and consistently identify the modes availablearound a particular site. At station entrances only thecore network identities are to be displayed, eg NationalRail symbol may be used but Train Operating Companylogos are not permitted. For further details on the use ofcombined network signs at interchange stations, referto the TfL Multi-Modal Interchange Signs Standards.

There are two principal versions of the interchangetotem, a base-mounted version which can accommodate

all network symbols required, and a wall-mountedversion which may be used for two net work symbols.Both share a curved profile in white aluminium, withinset curved illuminated acrylic symbols.

Totems should be positioned in particular locations toensure that from all approaches to the site, the modesof transport available at or around the site, are easilyrecognisable from a distance.

All transport services will be identified on a totem, solong as they meet the criteria deemed necessary forinclusion as an interchange.

UNDERGROUND


1 of 2

2.8 Shared facilities L d U d d i l | I 4 | O t 2002


62/201

2.8 Shared facilities London Underground signs manual | Issue 4 | Oct 2002

UNDERGROUND

2 215

4

4

4

4

Using fixed proportions

The visual identities of the core networks are displayed

together on identification signs at interchanges. Eachone must be clearly visible, but also balanced fairly,so that one identification sign does not overwhelmthe others.

To achieve this balance, the network logos are displayedtogether in fixed proportions.

The logos proportions are based on a square gridcomposed of 15 units in each direction.

Order of display

Once the logos have been sized, they should bepositioned together vertically or horizontally. The firstlogo to be displayed is determined by the ownershipof the interchange.

At interchanges based on railway stations, this oftenmeans that either the National Rail logo or the LondonUnderground logo will come first, followed by the otherlogos in order of customer usage.

Using station names

Station names should be displayed on all totems. Theonly exception is where a totem is situated close to afascia displaying a clearly visible station name.


2 of 2

2.9 Heritage stations London Underground signs manual | Issue 4 | Oct 2002


63/201

2.9 Heritage stations London Underground signs manual | Issue 4 | Oct 2002

London Underground is proud of its design heritage,and a conscious effort has been made to conserve and

restore the best of the old to sit alongside the new.

External signs are of particular importance, as theseoften reflect the period when a station was built, and arecharacteristic details which give interest and local colourto the capital. Many of our stations are listed buildings,so we have a statutory obligation to maintain orrestore the entrance signing in keeping with the building.Where heritage considerations arise when resigning astation, each case needs individual consideration. Thegeneral principles, and specific examples, are detailed in

the London Underground Heritage Signing Standard.

The examples on this page show the original ColliersWood station in 1926 just before restoration andthe restored station in 1996

1 2

3


1 2

3

3.0 Ticket hall signing London Underground signs manual | Issue 4 | Oct 2002


64/201

3.0 Ticket hall signing London Underground signs manual | Issue 4 | Oct 2002

On entering a station, customers need a range ofpre-travel information, logically laid out and accessible.

A Tube Map must be clearly visible, showing the net workof lines and interchanges, to enable the customer to establishor confirm their route. For details of the information posterrequirements at stations, refer to section 8.1.1.

Real-time information has been identified as particularlyimportant in developing the customers confidence in theservice we offer. By alerting them to disruptions at theearliest opportunity, we enable them to make timelyalternative arrangements. Information units should be

clearly visible on entry to the ticket hall, and must bepositioned so as not to obscure primary directional signing.For details of these indicators, refer to the LUL customerservice delivery standards.

3.1 Entering a ticket hall

3.2 Ticket machines

3.3 Ticket window signs

3.4 Information posters unit

3.5 Dedicated gateline

3.6 Ticket gate penalty warning signs

3.7 Gateline signing

3.8 Lift signing


3.1 Entering a ticket hall London Underground signs manual | Issue 4 | Oct 2002


65/201

3.1 Entering a ticket hall London Underground signs manual | Issue 4 | Oct 2002

Before the customer has purchased a ticket, thereshould be clear confirmation of the Underground lines

served by the station. This will normally take the formof ceiling-mounted signing facing the customer onentry to the ticket hall. For clarity, platform numbersand directions should not be displayed at this point.

Where ticket-buying facilities are not facing thecustomer on entry, overhead signing should alsoincorporate directions to the ticket office andmachines. When establishing the positions of suchsigns, the use of the reverse face must be consideredfor display of exit information as detailed in section 8.

To maintain clarity, only primary directional signingand real-time information indicators should beceiling-mounted within ticket halls. No ceiling-mounted commercial signing may be displayed,unless approved by LUL.


3.2 Ticket machines London Underground signs manual | Issue 4 | Oct 2002


66/201

3.2 Ticket machines London Underground signs manual | Issue 4 | Oct 2002

Over each bank of ticket machines, signing should befitted, spanning the entire width and containing the

word Tickets as illustrated. The only other elementswhich may appear on these signs are the ticketspictogram (refer to section 1.6), or directions toadditional ticket/change-giving facilities.

Tickets


3.3 Ticket window signs London Underground signs manual | Issue 4 | Oct 2002


67/201

3.3 c et o s g s g g | |

Ticket window signs are mounted above the windowas an illuminated, triangular, projecting sign. Where

appropriate, this may be integrated into the architecturaltreatment of the window area. Three typical windowmessages are illustrated opposite. These signs must beswitchable (obscure when unlit) to make it clear whichwindow positions are open.

On some recent stations, following the Jubilee lineextension design, the ticket window text has beenincorporated into the glass wall panels over thewindows, which are then illuminated from the reverse.

All vinyl labels associated with ticket-buyingconditions and instructions (see photograph) arecovered in the LUL Station Presentations Handbook,together with ordering details.

Tickets Tickets As

sistance

andticke

ts

Assistanceandt ickets Assista

nce Assistance


3.4 Information posters unit London Underground signs manual | Issue 4 | Oct 2002


68/201

p g g

Where possible, information poster units such asthe Tube Map, timetables etc should be grouped

together. This should be headed up by a panelspanning the entire extent of the frames, and bearthe word Information, together with the standardinformation pictogram. Where poster frames arefitted in such a way that customers generally approachfrom the side, a projecting information flag sign shouldbe used, fitted centrally above poster frames.

InformationUNDERGROUND i

250

50

50

150

Projecting information sign


3.5 Dedicated gateline London Underground signs manual | Issue 4 | Oct 2002


69/201

g

Where access to lines is split within the unpaid side ofthe ticket hall, ie where access to lines is via dedicated

gatelines, line diagram signs must be fitted to enablecustomers to confirm their target destination beforepassing through the gatelines.


3.6 Ticket gate penalty warning signs London Underground signs manual | Issue 4 | Oct 2002


70/201

g p y g g

Where ticket gates are fitted, penalty fares signing isincorporated within the gate structure as shown in the

photographs. Such signing and ordering details arecovered in the LUL Stations Presentation Handbook,which also covers associated labels for manual gates.No additional penalty fares signing is permitted.

Where gates do not exist, standard penalty fares signsshould be ceiling-mounted over the gateline,

conveying the same information as shown. Thesesigns may be combined with line direction informationif required.

if you pass this point and fail to show

Penalty 10

entire journey

on demand a valid ticket for your250

750

A


A

3.7 Gateline signing London Underground signs manual | Issue 4 | Oct 2002


71/201

g g

For long gatelines in busy stations, a switchableilluminated overhead gantry may be fitted, to amplify

the gate conditions from a distance using the samearrow/cross symbols. These should be electronicallycontrolled from the gates and must switch inconjunction with the gates. They must also fail safe inthe event of the gate release plunger being operated,displaying arrows over the exit paths from all gates.


3.8 Lift signing London Underground signs manual | Issue 4 | Oct 2002


72/201

g g

Where a station is fully accessible, it is not alwaysobvious that the route through a station may involve

several lifts. Customers may assume one lift will gofrom street to all platform levels, which is unl ikely.Unless a lift serves all areas, signing over lifts shouldinclude supplementary text showing the areas servedgenerally as shown.

Where there are several lifts within a complexinterchange station, the lifts should be letter coded(as shown). As detailed in section 10.18.

to streetLiftx

x

0.5x

to Jubilee line

LiftCE

to trains

LiftCE

Lift

D

For details of lift coding refer to section 10.18


1 of 2

3.8 Lift signing London Underground signs manual | Issue 4 | Oct 2002


73/201

Line names should be used with line colour bands forclarity. Care must be taken to ensure that on exit from

the lift, signing is immediately visible to continuethe journey.

LiftC

Jubilee line Eastbound platform 1District and Circle lines

FG

E

LiftC

Westbound platform 2District and Circle lines

FG


2 of 2

4.0 Platform finding London Underground signs manual | Issue 4 | Oct 2002


74/201

Having passed through the gateline, the customer will nowfollow a trail of signs to the correct platform. It is essential

that the signing displayed en route is clear and unambiguous,with an emphasis on areas of decision making. If unnecessaryinformation is displayed, signs become more cluttered, harderto read on the move, and cause confusion. Signs should beorientated to face customers movement wherever possible,and should be of consistent text size and format.

At all changes in direction or decision points, signs should beclear and unobstructed on approach. All escalators requireclear signing showing all areas served by the escalator, which

should generally be ceiling-mounted centrally over the bank ofescalators to allow for reversal. On the reverse of such signs,information should be avoided if possible, to stop customerspanicking to read it on a moving escalator, or stopping directlyat the bottom, thus causing a safety hazard.

Where there are long subway routes, repeater signs should beused at frequent intervals to reassure customers that they aregoing in the right direction.

4.1 Ticket hall to platform

4.2 Order of information

4.3 Sign progression

4.4 Line diagrams

4.4.1 Line diagrams layout details

4.5 Platform bifurcation

4.6 Emphasis of information

4.7 Key destinations

4.8 Platform confirmation

4.8.1 Platform confirmation numbers

4.9 Special cases4.10 Train indicators


4.1 Ticket hall to platform London Underground signs manual | Issue 4 | Oct 2002


75/201

For the majority of stations, the order of informationon signs will follow consistent, clear principles.

The first signs in the concourse or subways will givedirections using just the line names and colour bands,the information being limited to what is needed atthat point.

At a decision point between lines, the same linedirectional signing is used, but supported by linediagrams displaying the stations served (refer to section4.4). The overhead line signs should be orientated toface customers directly. The line diagrams should bepositioned so as to be visible when approaching the

decision point, but not cause congestion if customersstop to read them.


4.2 Order of information London Underground signs manual | Issue 4 | Oct 2002


76/201

When signs direct to lines and platforms, a strict orderof information must be followed.

The order is:

Line

Direction/platform

Destinations

The line message is simply Central line, Victoria lineand so on. For example, only where District and Circlelines share the same platform may the message becombined.

The platform message includes the compass-pointdescription, so Southbound platform 1 is treated asone message which may, however, be divided into twolines of text.

The destinations message must be only a short list, forexample major stations served. A full list of stationsserved is given only in the form of a line diagram, seesection 4.4 and 4.4.1.

Victoria line

Victoria line

Southbound platform 1

Victoria line

Southboundplatform 1

Victoria line

EustonOxford CircusVictoria



4.3 Sign progression London Underground signs manual | Issue 4 | Oct 2002


77/201

These illustrations show a typical progression ofsigns from ticket hall to platform.

The sequence starts with a sign which refers onlyto the line(s), see Platform information is notintroduced until a bifurcation point is reached,see figure

Reference to destinations may be included by listingthe main stations served, see figure or by a linediagram, see figure (next page). The decision onwhich to employ will primarily be based on customerinformation requirements, and the available space.

Victoria line

Victoria line

Northbound platform 1


Victoria line Victoria line

Northboundplatform 1VictoriaOxford CircusEuston

StockwellBrixton

platform 2Southbound

1

2

3


1 of 2

1

2

3

4

4.3 Sign progression London Underground signs manual | Issue 4 | Oct 2002


78/201

It should be noted, however, that it takes longer to finda single station name on a line diagram than on an

abbreviated list, although it does give greaterorientational information.

Lists of main destinations are therefore more suitablefor use at busy bifurcation points, where the presenceof customers studying line diagrams can causecongestion. Note that these are listed in geographicalnot alphabetical order.

Further along the sign path, confirmation signs shouldbe used to provide reassurance, see figure

Upon arrival at the platform, trackplates may be installedto confirm line, direction and platform information, referto section 4.8. Where it is not possible to fix a tracksideline diagram, platform confirmation should be given on asign suspended at right angles to the track, see figure

Victoria line


Finsbury Park

Highbury & Islington

Seven Sisters

Tottenham Hale

Blackhorse Road

Walthamstow Central

Piccadilly

Victoria line

Northbound platform 1

Victoria line

Northbound platform 1VictoriaOxford CircusEuston

4 5

6


2 of 2

5

6

4.4 Line diagrams London Underground signs manual | Issue 4 | Oct 2002


79/201

Line diagrams, as illustrated on this page, aredestination information and therefore follow the

rules for order of information given in section 4.2.The line diagram must be preceded by the line andplatform messages.

Line diagrams should be positioned at or beyondbifurcation points, as an aid to journey planning.

Careful siting is essential to avoid congestion inpassageways and at the bottom of stairs etc. Wherea line diagram is inappropriate for this reason, asequential list of key destinations may be includedwith the line information.

Trackside versions are positioned on the trackside wall,as a means of confirming arrival at the correct platformand orientating the customer, by the station positionon the line.

Line and platform messages are separated from theadjoining line diagram by a 3mm light grey line.



Victoria

Fulham Broadway

Parsons Green

Putney Bridge

East Putney

Southfields

West Brompton

Wimbledon

Gunnersbury

Kew Gardens

Richmond

Wimbledon Park

Hammersmith

Ravenscourt Park

Stamford Brook

Turnham Green

Chiswick Park

Acton Town

Ealing Common

Ealing Broadway

West Kensington

Barons Court

Sloane Square

Gloucester Road

South Kensington

High Street Kensington

Notting Hill Gate

Bayswater

Paddington

Edgware Road

Baker Street

Great Portland Street

Euston Square

Kensington (Olympia)

Earl's Court

&CityHammersmith


4.4.1 Line diagrams layout details London Underground signs manual | Issue 4 | Oct 2002


80/201

Monument

Tower Hill

Cannon Street

Embankment

Victoria

Fulham Broadway

West Brompton

WimbledonHammersmith

West Kensington

Sloane Square

South KensingtonHigh Street Kensington

Kensington (Olympia)

Earl's Court

x = line width x = line width

1.5x

1.5x3x

3x

3x8x2x

2x1.5x

xxx

3x

xx 3x 1.5x 1.5x

x 3x17x x

R3x

R3x

3x

3x3x

3x

3x

3x

4x

NorthernCharingCross

Bakerloo

Northern

Victoria

Piccadilly

Piccadilly

Central

Piccadilly&City

Hammersmith

These rules are consistent with other diagrammaticmaterial such as car line diagrams and the Tube map.

More specific layout and application details are givenin the London Underground journey planner and linediagram standards.


1 of 2

4.4.1 Line diagrams layout details London Underground signs manual | Issue 4 | Oct 2002


81/201

Some basic details of geometry lettering and colouringof line diagrams are shown on this page.

All measurements are calculated from the widthof the line, defined as x.

Er0.17x1.5x

2x

3x

R1.5x

Rx

x x

0.66x

0.66x


2 of 2

4.5 Platform bifurcation London Underground signs manual | Issue 4 | Oct 2002


82/201

The next decision point will generally be between twoplatforms of a specific line. At this stage, compass

direction and platform number will be displayed inaddition to the line name and colour band. In all cases,line diagrams must be fitted to allow the customer tomake the correct choice. Ideally, opposing line diagramsshould be positioned as close as possible, so thatcustomers who are looking for their end destination,can view both signs from one position. Where thereis more than one entry point to a line, eg switchableroutes or multiple escalators, all access points musthave full line diagram signs. On open island platforms,

free-standing line diagram signs directing to bothplatforms should be used, which must be orientatedto face customers.


4.6 Emphasis of information London Underground signs manual | Issue 4 | Oct 2002


83/201

Not all stations fit the model regarding platforming,and the decision en route to the platform may not

always follow the sequence described. In the exampleshown, the two adjacent platforms are for differentlines, but the same direction. To mention only the linenames would be inadequate in this situation, and itmust therefore be established which part of themessage should have the greatest emphasis. In thisinstance, the term Northbound is the element toemphasise with the elements and line spacingfollowing the principles already outlined.


Bakerloo line


Jubilee line



84/201


85/201

4.8.1 Platform confirmation numbers London Underground signs manual | Issue 4 | Oct 2002


86/201

On open platforms, the platform confirmation shouldtake the form of a suspended sign with line name,

colour strip and platform description as shown infigure On island platforms, line diagrams mustbe clearly visible facing customers on entry. On singleplatforms, where line direction has already beenestablished, a single line diagram should be wall-mounted close to the platform entry point.

On platforms where services are not dedicated tospecific lines, or more than one platform servesa particular direction eg Earls Court, the use ofstandard platform confirmation signs is very

misleading, particularly when customers may beunaware of another platform serving the samedestination sooner. Where platform numbers aredisplayed on the Dot-Matrix Indicators displays forplatform finding, the signing must reflect thesepriorities. See figure

Where platform confirmation signs are positionedon columns, or where there are sightline widthrestrictions, an upright format sign may be used,omitting the line name/s. See figure

Platform

2

15

250

200

25

B

G

District line

Platform 2C

F

District line

Westbound platform 2DE

1

2

3


1

2

3

4.9 Special cases London Underground signs manual | Issue 4 | Oct 2002


87/201

From time to time, situations will occur when thesigning standards may be inadequate to provide the

full level of information required by the customer. Thismay be due to the operational need of the individualstation, or due to a particular event, which may resultin a different emphasis in terms of informationelements. In such instances, the customers interestsare primary, and the standards will need to be adaptedto suit the individual need of such stations. Suchvariations can be sanctioned only by LondonUnderground, and all proposed layouts must besubmitted and approved prior to implementation.

In the example shown, the level of information on theoriginal signs was felt to be appropriate but visuallyoverpowering. To give a clearer emphasis, a new signlayout was created using the platform numbers in areversed circle, which was also used as a directionalaid on the maps below, thus reducing the number ofmaps required. It is essential in this instance that thenumbered circles be consistently used for sign trailsthroughout the station.

Old sign appears cluttered with six lines displayed


1 of 2

4.9 Special cases London Underground signs manual | Issue 4 | Oct 2002


88/201

Rationalised layout using platform numbers to show direction of travel


2 of 2

4.10 Train indicators London Underground signs manual | Issue 4 | Oct 2002


89/201

Train indicators, although strictly not part ofthe fixed-sign system, fall into the category of

destination information.For details of all real-time information signs,refer to LUL engineering specification.


5.0 Platform signing London Underground signs manual | Issue 4 | Oct 2002


90/201

Platform signs are those which identify a station to thecustomer on arrival by train. These appear on the platform

as either wall-mounted or free-standing signs. On platformswhich are underground, a smaller version of the platform signis also required on the trackside wall.

Particularly on tunnel walls, they are so closely associatedwith architectural features, they affect and are affected bytheir surroundings, although to a lesser extent than is thecase with external signs, they must also respect historic andspecial architectural considerations from time to time.

However, it should be remembered that their primary function

is to inform in a very difficult situation. When a train drawsinto a station, there is a very limited amount of time in whichto recognise the station name, which is always a cause ofcustomer anxiety.

5.1 Station identification from train

5.2 Basic platform roundel considerations

5.3 Platform and trackside roundel sizes

5.3.1 Frequency/height

5.4 Station name sizes

5.5 Types of platform roundel

5.6 Roundel clearance

5.6.1 Restricted roundel sizes

5.7 Existing silhouette roundels

5.8 Frieze basic considerations

5.8.1 Frieze appearance5.8.2 Incorporating frieze within trucking

5.9 Interchange information along platforms

5.9.1 Interchange and exit information

5.9.2 Interchange terminology



91/201

5.2 Basic platform roundel considerations London Underground signs manual | Issue 4 | Oct 2002


92/201

The basic rules for platform roundels follow theprinciples established in section 1.0.

The rules in sections 1.1.3 and 1.2 concerningbackground areas and background colours are ofparticular relevance.

As with external roundel signs, the preferred versionfor platforms is a panel sign with a white backgroundof the recommended proportions, which gives aprotected area for the roundel.

Silhouette versions are also available for use inspecial circumstances, see section 1.1.2, and insuch cases, care should be taken to observe the

rules on background colour given in section 1.1.3.

VICTORIA

9x

43x

62x

53x4.5x4.5x

10x


5.3 Platform and trackside roundel sizes London Underground signs manual | Issue 4 | Oct 2002


93/201

Platform, or station name, roundels follow theprinciples established in section 1.0.

The preferred size for a platform roundel is 1250 x1250mm. A trackside roundel is half the size of thepreferred platform roundel. If a roundel of any othersize is used, it must be of the exact proportionsestablished for the basic form of Undergroundroundel.

The preferred sizes for platform and trackside silhouetteroundels are 1000mm diameter and 500mm diameterapproximately. Frame sections used decrease in stepsproportionally to diameter. Centres on all silhouette

roundels should be open (as opposed to white),allowing the wall finish to be visible.

VICTORIA 1250 1000

1250

VICTORIA

VICTORIA VICTORIA625 500

625


5.3.1 Frequency/height London Underground signs manual | Issue 4 | Oct 2002


94/201

It will not often be possible to space roundelsevenly along the length of a given platform. However,

the minimum and maximum distances betweenroundels shown on this page should be adhered to,to ensure that sufficient identification of the stationname is given without overcrowding theplatform/trackside walls.

Frequency of trackside roundels is easier to maintainconsistently but, even so, minimum and maximumdistances have been fixed in order to take into accountdifferent tunnel wall construction methods, postersites etc.

Due to the varying height of tube and sur face stock,maximum and minimum heights are given for tracksideroundels. In practice, roundel height should be basedon the rolling stock using the platform, the bottom ofthe sign aligning to the bottom of the train window.

VICTORIA VICTORIA

VICTORIA VICTORIA VICTORIA VICTORIA

5000 min / 15000 max

4000 min / 7500 max

1200 min / 1350 max

1850 min / 2050 max

1250

625

Platform level

Trackside roundels

Rail level


5.4 Station name sizes London Underground signs manual | Issue 4 | Oct 2002

8/13/2019 London Underground Sign

London Underground Sign Manual

Documents