London connect april 2012 martyn christian - day 1 introduction final

Presenter NamePresenter Title

Please Silence Your Mobile Phones

Martyn ChristianChief Marketing Officer

A World of Opportunity

Slide 2 | Transform 2012 - BPM Market Overview

Welcome to London!

Institution of Civil Engineers

BPM’s OpportunityTime to Change How Business Works

Velocity of business

globalization, outsourcing,

innovation networks, failure

of traditional compliance

Consumer technology

Web 2.0, RFID, SOA, mobility,

unified communications

Geopolitical & economic issues

financial volatility, immigration, commodity shortages, terrorism, sustainability

Changing workforce

aging workers, skills shortages, next generation workers, telecommuting, job sharing

Source: Craig LeClair, Forrester Research

• Business Management Research: Porter, Rummler, Drucker, Kaplan-Norton

• Quality/Six Sigma/Lean: Toyota Production Systems, Juran, Demming

• Information Technology: Hammer, BPR, OMG, UML, BPMN

BPM Market Evolution

Derived from: BPTrends Associates, 2011

Business Management Theory

Work Simplification & Quality Control

Information Technology & BPM Suites

Speakers

Reynolds C. Bish, CEO, KofaxKofax Corporate Update & Vision

Martyn Christian, CMO, KofaxAnthony Macciola, CTO, KofaxCapture Enabled BPM – our Exciting Future

Padraig Canavan, SVP BPM, KofaxWhen is Capture Enabled BPM is Right for Your Business?

Anthony Murphy, Owner, Lithe ITThe Criminal Injuries Compensation Authority Case Study

Speakers continued

Live Q&A Expert PanelDerek Mires - Principal Analyst, Forrester ResearchAnthony Macciola - CTO, KofaxJohn Newton - CTO & Co Founder, Alfresco SoftwareAnthony Murphy - Owner, Lithe ITMartyn Christian - CMO, Kofax

Interactive Speedshops aka “Wisdom of the Crowds”

Software Solutions A Vibrant BPM Market

Metastorm (BPA & BPMS) & Global360 (BPM)

BEA(App. Dev. & BPMS)

Chordiant (CRM)Savvion (BPMS), Corticon (Rules)

IDS (BPA)

webMethods (App. Dev & BPM)

Lombardi (BPM),. iLog (Rules)

TeleLogic (BP & App, Dev. Software)

FileNet (DocMgt/Workflow)

Nimbus (Process Documentation)

Singularity (BPM & Dynamic Case Management)

First BPM acquisition to target capturing and processing information

together

What’s on the CIO’s Mind?

9 Gartner, The 2010 Gartner Scenario: The Current State and Future Directions of the IT Industry, June 14, 2010

Kofax Value Proposition

DecideUnderstand

Dec

ide

Und

erst

and

Paper

Fax

Email

SMS

XML

Office

PDF

BPM

ECM/RM Database

SharePoint

Portal ERP/LOB/CRM

Social

2010 2015

$2.2 bn

$3.9 bn

$2.1 bn

$3.7 bn

Capture BPM

Capture + BPM = Strong, Growing Market

Gartner (April 2011), Forrester (January 2011) and Harvey Spencer Associates (October 2011)

$4.3 bn

$7.6 bn

Kofax• # 1 leading position in capture • 21% share of the enterprise

segments (67% of the total market)

Singularity• “Visionary” in Gartner’s Magic

Quadrant for BPMS • “Leader” in Forrester’s Wave

for Dynamic Case Management

CAGR of 12%

Series1

0% 5% 10% 15% 20% 25% 30%

How would you quantify your aspirations for your capture system? (N=222, capturing to process)

None — we’re capturing the exact amount/type of documents we want

Some — we’d like to capture a couple (1 or 2) more document types to our

business processes

More — we’d like to capture many more (3 or more) document types to our

business processes

Much more — we’d like to expand our capture system to initiate additional

business processes

Significant — we’d like to expand our use of our capture system to other

business lines or divisions

Massive — we’d like to standardize on our capture system to capture every

document coming into our enterprise

The Next WaveDemand for Capture Enabled BPM

Source: “Capturing Data to Multiple Business Processes – what’s holding you back?”, AIIM 2011

Where Customers are Investing?

Which of the following types of add-on package or system are you using / planning to use with your SharePoint implementation?

AIIM: Using SharePoint for ECM June, 2011

Only Kofax delivers all this for SharePoint!

AIIM - Process Revolution Research

Consumers Want Business on Their Terms

PRESS RELEASE

Survey of 2000+ adults in UK March 27-29th 2012

35% switched retailers, insurers or banks following poor customer service

37% of 25-34 year olds prefer to communicate by mobile device vs. face-to-face

CustomerEngagement

Solutions

Deliver

informationManage

information flow Application Approval Provisioning

Service Closure

Mobile Capture

For information, contact:

Martyn ChristianCMO, Kofax+1 949 783 [email protected]

@martynchristian

Thank You

Derek Miers

Principal AnalystForrester Research

Internationally recognised expert in:• Business process management &

organisational transformation• Expert in methods, approaches,

frameworks, tools, techniques, and technologies of business process management

• Focus on business process improvement; business transformation and organizational change.

• Special emphasis on an outcome-based, customer-focused approach

• Former Chair of BPMI.org